We purchased a new Dyson in September. We were super excited with the power behind the suction and the ease of maneuverability. Everyone in our house gets the chance to vacuum so, not sure who vacuumed up the wood chips, but needless to say they got caught up in the system and caused the floor piece not to have suction any longer. I dis-assembled parts of it looking to see if I could find a blockage with no luck. I called Dyson directly and they told me they would be happy to help me trouble shoot over the phone, but frankly I was done messing around with it. She told me the Dyson Service Center was very close and that I could take it in at my convenience. When I got there, one technician was busy with a customer and so had to wait about 15 minutes when another one walked in (probably from lunch or something). He asked who was next, as there were two of us waiting. He asked my problem, asked me if I could wait just a few minutes and that he would probably have it fixed. Off he went with my vacuum, and true to his word, he came back literally 2 minutes later, wood chips in hand and my vacuum cleaner running as good as the day I got it. I was on my way and super excited that I didn't have to leave it behind and come back another day. This is the first Dyson I have owned, it probably won't be my last. The fans, heaters, humidifiers and even the hair dryers all look super tempting! read more

Well, let me just get in line with all of the other fabulous reviews posted here! I have NEVER had such good service in my 63 years with any appliance, car, computer, etc. in my entire life. I'm not kidding! I have a V6 that was "pulsing". I had been online with customer service (the lady there was delightful, as well) but the problem didn't resolve itself. So I went to the DYSON store in Centennial with my heart in my throat, figuring I was looking at a big repair bill. Happily, I was quickly ushered back to the repair desk where the guy (sorry, it happened so fast I didn't even get his name) opened up the machine, showed me immediately what the problem was (cat hair clog), cleaned it out, showed me a couple other simple tricks to prevent part wear-out on down the road, put it back together again and I was out the door in like 8 minutes. As he was talking, he told me that he is salaried, as opposed to commission, which was nice to know because we all have a certain amount of concern/distrust if we are told that something is not fixable and we need to replace. I returned to my car with a very happy heart and a smile on my face! Oh, one other thing, he told me that I can bring my vacuum in a couple times a year for a FREE evaluation/clean up! I had no idea that that service was available to me. read more

I'm incredibly impressed with this service center. For the record this is my first Yelp review! I live 30 minutes away, called them to see if it was worth my while, after having two other vacuum repair places state it would be 120 to $150 just for the assessment of my machine. Tyler mini diagnosed my issue, said it was worth my while to come in. I was skeptical going into a sales venue. When I got there, there were two other families being serviced, and 2 service professionals. I was given a ticket to fill out, and within 10 minutes Tyler said to me, "come on back!" And took me back to his work bench where he flipped my machine over and ask me questions while he worked. The rotating brush was stuck, and my belt was not moving. He asked me to give him 5 minutes, so I went out to the car and in about 10 minutes he brought my machine out to my car, put it in my trunk, and as I walked back into the store with him to pay he looked surprised and said but there was no cost! I was flabbergasted! To have gone from expecting a 150 to $200 repair, to receiving fast, free service for the Dyson that I purchased at Costco five years ago, was inconceivable. So thankful, and I know I will return to that store again and again and probably purchase my next machine there! read more

I was reluctant to spend the money on a dyson vacuum but after the years of great operation and amazing service I received when I went into this repair shop I will certainly be purchasing nothing but a dyson. Our vacuum is about 4 years old and the brush stopped spinning. As a do it yourselfer I was prepared to purchase a belt and repair our vacuum myself. I always take the old parts or in this case the whole vacuum to ensure I get the right parts. I took it into this repair shop and they fixed the belt/clutch assembly under warranty and also replaced the filter because the guy thought I would never be able to get it clean enough because it was so bad. I regularly clean the filter and had no idea how bad it was suffering until we returned home and used it again after the repair. What a difference! He also replaced a couple other parts because he thought they were worn out. They did all this in less than 10 minutes! He explained what he was doing and allowed me to watch. I cant say enough about the professionalism he displayed and his willingness to ensure our vacuum was operating at its full potential. If this is how the company continues to work, then they have a customer for life. Thanks for a great experience read more

Scott and his group are AWESOME! It doesn't get any better than this! I took my dyson to the repair store thinking I would have to leave it for a week. I was sooooo wrong! Right when I walked in, they took the vacuum to the back and fixed the issue I was having. Next they inspected everything else and replaced a small hose- all at no charge!!!! I was in shock ...no charge, fixed it immediately, replaced a hose, cleaned my brush head, and did it all with a warm friendly smile! On top of this, I mentioned how my other Dyson (canister style) was leaving wheel prints on my wood floor. When we pulled up the history, they saw that I had the old head brush that had plastic wheel spokes, which could create the issue I was having. Dyson has reengineered this item since I bought my canister 2.5 years ago and they gave me a replacement head brush at no charge. After this fantastic experience, I wouldn't buy anything but a Dyson and I will always come to this Service center for repairs and purchases of my next Dyson. Thank you Scott and gang for the most wonderful experience! You made my day!!!!! read more

I was quoted a charge last year to repair my older Dyson machine, but once in the store, I chose to purchase a new stick instead. I absolutely love my new stick, but 6 weeks ago my daughter had a baby and I decided she needed my old Dyson, once it was repaired. Last Saturday I loaded up my old machine and hauled it to my local Dyson store. They were very busy, but I was acknowledged by both employees while I waited my turn. The young man that called me up invited me to come to the back while he took inventory of my machine's problem. I explained that I had been in a year before and had gotten an estimate and that I hoped the cost hadn't changed, as I was gifting my Dyson to my daughter. He replied "I'm going to do you one better and there will be no charge". I was flabbergasted and said I'd be happy to pay, as he was taking the machine apart while I watched. "No Ma'am, no charge" was his reply. I'll continue to purchase Dyson products, as I've found them to be the best on the market. But I'll only purchase from this particular store. You have a very satisfied customer for life. Thank you so much! read more

It was such a pleasant and professional experience I had today with Armando at Dyson Colorado. I live in Colorado Springs and have a 3 9Round gyms. I pamper my trainers with the DC59 because we want clean gyms and they love the cordless. Two of them malfunctioned at about the same time. When I called Armando, he informed me I needed to take them in to his Centennial location. I was like, UGH! That is an hour drive for me. Fortunately, I have a determined friend that forced me to get it done. I was planning to order batteries on Amazon. As it turned out, one was a battery issue and the other was a filter issue. Armando taught me how to properly clean the filters and took care of the battery issues. I walked out with another Dyson for my own home use. After having been hassled much lately with unprofessional business encounters, it was so awesome to have an experience where someone actually demonstrated that they care. Thank you so much, Armando. Kaye read more

I am so excited to write this review for the wonderful helpful folks at this Dyson Service Center. I took my Dyson vacuum in because the brush wasn't turning. The gentleman took it to the work room, clean out the brush area, showed me where the filter was and recommended it be cleaned ( I didn't know it was there!) and charged me nothing for his time or service. A few days later I had the same problem so I returned to the service center. I was met immediately and they once again took me and my vacuum to their work room. They replaced the brush and the 'clutch' and tested it. The clutch was defective out right out of the box. No worries, they got another new one, put it in, tested my machine and once again DID NOT CHARGE ME!!! Service was fast, efficient and delightful. These gentlemen made my day as I vacuum half way around the world at least once a week. If you need wonderful service for a Dyson...best vacuum on the market...go here!!! read more

Best service ever. Took in a 10+ year-old Dyson that, frankly, had been overworked between pet hair, dirt, and ashes from a wood burning stove. It was still working, just not well. Took it in late on Saturday afternoon. I told Ed who was there that I thought we had clogged up a hose with debris from the fireplace. Ed pulls it right in and takes it apart then and there. Shows me everything and shows me how to clean the filter that was caked with ash. He pulled off the hose from the beater bar assembly and replaced it for no charge. He even gave me 2 attachments that had been missing for years. Snapped them right in, patted me on the back and said "Have a great day." No charge for any of it. So, I got instant service, new parts, a cheerful disposition all for the incredibly reasonable (and completely unexpected) price of FREE. A. Business simply cannot do better. read more

Called Dyson service customer service to schedule a repair of a broken part on the vacuum. The wait time was short and I was scheduled with a work order within 10 minutes! Went to service center and they said we can have it done in 20 minutes! Wow. Armondo was very professional and quick. While they had it on the operating table they found another issue that they fixed on the spot and put in another updated part too. Very impressed with Dyson customer service, Dyson repair center, and the Dyson vacuum. Oh, and they cleaned the brush roller part too. They also carried the vacuum out and loaded it up. Old school service with new school speed of repair! They also brought me in the back to show me all the parts being replaced. I love that when you get the repair room overview included in a repair process. Stellar. Thanks Armondo and the entire Dyson team read more

I've never written a review for anything before, but John at the Dyson Service Center was terrific! Our vacuum is 8 years old and used by a lot of people at work. Turns out it was a simple fix and John just fixed it on the spot! Since we are a small nonprofit, he did not charge us and, in fact, showed us how we can do a quick clean of the vacuum without having to pay him to do it. We went there because we had our personal vacuum repaired there -- which cost us less than the estimate and it's working like new. (We've had our personal Dyson "repaired" elsewhere in the past, and it was not done well.) John's attitude and energy were great and it saved us some money to boot. Meanwhile, we are tempted to go purchase another Dyson product we like a lot -- and get it there. Totally because of the service he gave us. This is the place! read more

Kristal must be smoking crack, so pay no attention to her review. Their Customer service was exceptional. I was greeted within like 2 minutes of entering the store. The guy listened to what the issue was. Gave me an estimate of time of repair and amount. I'm figuring its going to be a couple weeks, he says "can you give me two hours?" I'm also figuring $200.00 to repair. He says, "about $125.00" I didn't even make it back to Parker, and he's calling to tell me that it is ready for pick up, and that the repairs with labor and tax was $115.00. I wish more people would come in both ahead of schedule and under budget. I returned, he commented on how well my wife kept her Dyson clean, and we ran it to see if I was satisfied with the repairs. He even gave me a regular maintenance schedule to get the most out of my Dyson. I highly recommend. read more

This is my second time to visit the Dyson SC in Centennial, the first time I lived in Colorado Springs. I took my Dyson Ball multi-floor 2 there and they fixed right away. The second time I had moved to Montana and what a difference dealing with the warranty department and trying to get a shipping return label right and my return address. After 2 months dealing with Warranty department my Dyson finally got sent to Centennial. What a relief and again WONDERFULL SERVICE. I called the service center and spoke with Brad G. and I knew my vacuum was going to be fixed. Brad fixed it and it was returned in no time. I wanted to give Brad a review for being such wonderful person and helping a desperate older woman out, I only hope Dyson company knows what a good employee they have!! Thank you Brad G. Karen N. read more

The service at this center was beyond my expectations! With a 9 year old vacuum, I wasn't sure if it could be fixed, how long it would take if it could be, or how much it would cost. Based on the price of the vacuums, I thought it couldn't be cheap or quick. I was so wrong! Ed helped me and he was amazing! The bristles on the cleaning head had worn down so it wasn't grabbing as much dust and pet hair, and it made an awful sound like a jet engine every time I turned it on. Within 15 minutes, he had a price to repair, and 5 minutes later, I was walking out with a completely fixed and functioning vacuum for almost half the price I anticipated. Plus he threw in an attachment we needed for another hand-held vacuum! This was one of the best service experiences I've ever had! read more

I went into the store last Thursday morning as in an attempt to clean my roller brush, I did something that caused one of the roller brushes to stop rotating. Impressively, the gentleman I was dealing with looked at my vacuum (canister) and said, "ah, golden retriever". (Two, actually). I got there right as the store opened and they looked at my vacuum, added a new piece that would make cleaning it much easier and I was on my way in 10 minutes! I think this is the best customer service for a product I have ever had. I have gone in this shop several times over the years and they are prompt, professional and always get me fixed and on my way. I will never buy another brand as they truly stand behind their product; unfortunately not the norm anymore. THANK YOU!!! read more

Took 2 old Dysons in a couple weeks ago. My wife and I were skeptical, rumors of free service. Oldest had plugged filters. They cleaned it. Newest, large ball, had exceeded dirt limit, cleaned it. The ball lasted 1 room and wound down to a stop. Took it back, they wrote a brief ticket and said they'd be in touch...I forgot that visit. My wife asked where the ball vacuum was, I thought it had been stolen from my van. Saturday a new ball showed up on my porch. I was miffed that my wife must have bought a new one and I didn't have a chance to get out of the dog house. I texted her, she just replied Merry Christmas (not knowing what happened). We unboxed it, new with a bag full of attachments and figured out that they sent it. Thank you Dyson for life! read more

Purchased the Animal VII over almost two years ago and the trigger wouldn't work. This shop got me a replacement within a week. Recently, in early December 2020 the Animal stopped working completely. I called the Dyson 800 number and was told the part is back ordered (possibly a shipping issue due to COVID). Wait would be 14 weeks from my original warranty claim. It's not acceptable to wait over three months for a fix. Dyson Service Center fixed it in ten minutes. (They may have had to 'cannibalize' a new machine) While I am not sure if the Animal is good product, I know the customer service I received at this shop was Excellent. Thank you. Also Dyson VII is not Version 7 it is Version 11. This shop made a frustrating experience positive. read more

I cannot say enough good things about my experience with this store. Had a broken hose on our Dyson vacuum and Tyler greeted me when I arrived. He was extremely knowledgeable and friendly and had our vacuum cleaned and repaired, with all new parts, in less than 10 minutes. He was so knowledgeable, in fact, that I ended up purchasing a new Dyson handheld unit during the same visit-at a significantly reduced price! Tyler showed me all the tips and tricks of each unit, pointed out the new designs and updated features, all without one single sales pitch or pressure tactic. Could not have had a better experience especially in a world where real customer service seems non-existent. This store is a true diamond in the rough-HIGHLY RECOMMEND! read more

Went to the Dyson service center to replace the cord on my Dyson Ball after my dog chewed it off. The customer service rep thoroughly explained all my options and suggested I trade in my old model for the new one since my warranty had expired. I had no idea that you could trade in an old model and use that credit to purchase a new one! I chose to trade it in for the new model, my mother asked if they would allow her to have my old model if she paid to replace the chewed off cord. No questions asked, the Service reps not only replaced to cord but replaced the filter, hose and several other broken parts while only charging her for the cord replacement! The reps far exceeded our expectations and made both of us life long Dyson customers!! read more