I called AZ to service my unit; the repair guy came and said I needed to replace the condenser on the roof and another appointment was scheduled. When the sales person came out he told me my 10 year old unit was antiquated and that I needed a completely new unit for $12,000. I got another recommendation and was told my unit is fine; $290 and things were running smoothly again. Before you agree to an entirely new A/C unit please get another recommendation. read more

I used AZ Air Conditioning & Heating for yearly service. They charged $140 for the service, and it was OK. However, the technician did not know what he was doing. He made 3 holes on top of the furnace to check the 'air flow,' I guess. I don't know why I let him do it. I don't know why I let him do it. He told me that I needed to pay more, so he clean the dust. So, I asked him how do you close these holes to prevent more dust inside the machine; then he put tape on them. I called their office for an explanation, and they said they would call me back & they did not. I asked the office if, for any maintenance, they need to make several holes, I should have a mesh after 10 years that I have this unit. I should say the first person I should blame is myself that I let him do it, but I don't want to happen to other people. Do not trust the technicians who come to your house and want to sell more services instead of doing the job that got paid for it. read more

did a great job on a complicated installation..when there was a problem they took care of it. are always prompt and efficient. answer all of my questions. only issue is when they come to service and change filters they never bring the correct size filter. read more

I love the fact that they showed up with a mask on did the diagnosis and came up with a quick solution. I highly recommend them it's the second time we have use them and always great service read more

Eric R. just serviced my system. He was on time, polite and knowledgeable. He explained the issue to me and walked me through what he was doing to address it. He answered every question I had and addressed every concern I had. My system is up and running. The price very fair. I actually expected to pay more. They gave me a price on the phone and stuck with it. Eric, thank you very much for putting me at ease. Excited to finally have my house at a comfortable temperature. read more

Not a single bad thing to say about this company. A request for an added ERV system was initially made through Costco. AZ Air called me up and wanted to set up an appointment to see what kind of system I had, Lennox Dave Signature. Jesus arrived on the dot. He went up into my attic where the HVAC was located and noticed I had only one return. He explained that a system that I had required two returns. I enquired about an ERV system, as I heard good things about it. He told me that would help with the problem I had with my limit switch. I told him to send me a quote, which he did the same day. On the installation, two installers, David and Angel R. arrived at exactly the time they promised. They were respectful and friendly. They complimented me on how clean my attic was and proceeded with the installation. When they finished, they showed me how the unit worked and were patient about it. So far so good, the limit switch problem seemed to be fixed. Thank you so much, AZ. Thank you for sending nice and professional employees such as Jesus, David, and Angel R. read more

AZ just replaced our entire HVAC system and we couldn't be happier. We have been putting off the replacement of our HVAC system for years. LA's hot summers are not forgiving and we decided this year we had enough. We had four HVAC companies come to our home to provide us with a bid. Three of the companies recommended we install 2 separate units to properly cool our two-story 3,500 SF home (the most expensive option) Upon AZ coming to take a look, they were the only company to propose a single unit system with a zoning system (the less expensive option and certainly the right one). Their professionalism and knowledge was top tier, and their patience with us as we navigated through our decision was really amazing. In short, AZ provided the most competitive bid, their entire crew was friendly, professorial, and clean (due to COVID they wore masks, gloves, and shoe covers at all times which made us comfortable during the process), knocked out a quick installation, and finally got our home to feel cool and comfortable. We would absolutely recommend AZ to friend and family. A+ experience across the board. read more

We had an estimate appointment scheduled for yesterday (6/5) from 2:00pm-3:00pm, come 3:45pm no one had shown up and we did not receive a call notifying us. I had to call the main customer service line and was placed on hold while they got in contact with the Sales Rep. I was then told I would get a call back once they figured out where the Sales Rep was. I get a call at 4:06pm saying that the driver had a family emergency and could not make it out. I understand that things happen, but I would have appreciated a heads up before taking time off work to be at our home for 2 hours. We then get rescheduled for this morning from 9:00am - 10:00am, at exactly 10:00am, we get a call that the Sales Rep will be there in 15 minutes. How is it that they wait until exactly the end of the hour margin to call? At this point, we have wasted several hours of our time waiting around for a Sales Rep to show up and decided to go with another company. This is a horrible way to do business and I am shocked that Costco contracts with a company that handles customer service so poorly. You will also see that the majority of the reviews on here are 5 stars (canned/paid for reviews), where the real reviews are between 1 and 2 stars. Don't fall for this and go with a local A/C company that will treat you right. read more

Our first meeting with Juan was pleasant and informative. He answered all our questions, which were few because he did such a great job explaining the job from start to finish. We were impressed at the attention to detail: each crew member wore masks and shoe coverings, they laid cloth on the hardwood where they would be walking, plastic sheeting was placed over pretty much everything! The crew was very efficient: everyone had a specific job, everyone did their job. There was good communication among the crew members. Juan predicted the job would take just one day, we were skeptical, but they got it done! Their truck carried all tools they would need, they sorted tools and materials in the driveway and at the end of they day, you would never know any workmen had been present. Every last bit of leftover trash and equipment was packed up! AZ walked us through operating the thermostat, promised to bring us a new attic access cover (which they did, making a new frame for the access). If you are thinking of installing heating and/or air conditioning in your home, I would highly recommend AZ Heating and Air. Their professionalism and attention to detail was spot-on! Using them made my anxiety level a nonevent! We had an exceptionally positive experience from our first meeting with Juan to meeting the crew to the end of the installation. The system is quiet and efficient! Thank you, Juan and crew! We love our new system! read more

Scheduled estimate through Costco and when Mario arrived he refused to give me a bid because my spouse wasn't home. Accused me of confirming she would and wasted both of our time. Are you guys serious? Guess I'll be taking my $25k to your competitors... read more

Very professional - on time, thorough estimate given by Juan Padilla. Mini split Hvac install was scheduled within a week and finished within a day. Their office manager Christine is responsive, knowledgeable and personable with any issues. This was a pleasant experience dealing with AZ. read more

Went to Costco to install a new complete HVAC system. AZ was recommended as their preferred vendor. They had a great sales guy, Tal, come out and give us a full estimate. He worked hard to earn our business which he did. Then he had one of the owners, swing by and give us his opinion on what system we should choose. He was extremely thorough and helpful. We went with his recommendation. They installed a new furnace and condenser as well as all new duct work etc. The install crew showed up exactly on time, with 6 guys and they busted their butts. They were here from 8am until 8pm, making sure it was all done correct. The lead installer explained everything and was a pleasure to work with. We are extremely pleased with AZ and highly recommend them! read more

I enjoy giving technicians or companies the chance to proverbially "shoot themselves in the foot" even though I like it much more when a company proves its 5 star rating which was not my experience this time. This company was referred through Home Depot. You think Home Depot. What could possibly go wrong, right? Let's start with communication. The Home Depot dispatch guy, asked the reason for the appointment, which I explained, per verifiable diagnostics of an outside technician. I gave the specs on the part that needed replacing. The HD dispatch rep was very patient, very precise and quoted the price including labor and 1 year warranty. The AZ tech spouted out a totally different, higher price and said he had to call the office for approval. Worse than that, at first he insisted my system be replaced entirely for $12-$15k. (Yeah, it's very old but works quietly, effectively. The expression "they don't build them like they used to" is true as I've read complaint after complaint about new-installs and new equipment and poor follow up, here and all over the web.) What the HD guy didn't say was that if any nearby or related components stop functioning or are damaged, the responsibility is with the customer. So, if static pressure changes, freon is lost, the system fails which makes no sense because if you're replacing a broken part, the other parts should work better, not break down, you have no case to complain. I told him I would have to let HD know that this is what this subcontractor does/says and see what protections HD gives by going through them. I'd already accepted that things could go wrong which is why I let the tech do and start what he did below... Next issues, technique and preparedness. After looking inside the condenser panel, which I'd opened up ahead of time as a courtesy, and agreeing with the problem found, the tech asked me to fire up the a/c so he could see what happens with the compressor outside. When I explained to him it would create a mess due to dripping water into the ceiling below, he shrugged. I asked if he had a ShopVac and he said he didn't. I turned on the a/c to comply while placing containers for dripping water. Then he wanted to temp check the inside vents and check for static pressure but the condenser panel was open which I pointed out. He struggled to line up that panel, and kept hitting it with his hand. When it seemed good enough to him, instead of re-connecting that panel using existing drill holes and screws, he began drilling new holes!! I stopped him at the first one and when I questioned him, he said he'd tape up any holes left open. What?!? Why not take the time and do it right or, if you need to temporarily seal the condenser panel for an accurate vent reading or static pressure check, use tape and then put in the dedication and accuracy to use existing holes to close up the unit when the job is done? That logic didn't work for the technician. His reply was "Let me do my job." Feeling pressured, I assented and went inside. He decided he was going to step away and call their office, unaware that if I returned to the garage at any point, I'd hear him even though he wasn't in clear sight which by chance is exactly what happened. I just waited and listened. I literally heard him say "You don't wanna touch this one." I casually asked him what's next. That's when he told me about his conversation with their office and blamed *my* hesitancy in letting him drill multiple new holes in the a/c and furnace components as to why the office told him to close up and leave. Really?? Maybe some truth serum is called for. The tech left so fast, I didn't get to ask if the compressor was sealed. An hour later when I checked, sure enough, it was unsealed. Worst of all, the new hole and screw he thought he'd created a connection point with for the condenser access panel didn't entirely clear the housing, the new drill hole on the panel wider than the one in the housing. The inside temp check was never done. The static pressure check was only done visually based on some blackened fiberglass insulation around the unit. He never screwed the condenser panel door back on, though the screws were right there. It's just tentatively slid into place, leaning outwards unsupported at the top. When I reported the open compressor, the tech was sent back, tG. He closed the panel with just one screw that was there. Clearly no sense of professionalism or courtesy to use additional screws to replace the two or three which were missing. There was no sense of personal obligation to Jack. If someone suggests a different method to do my job, especially if it makes sense or saves time, I don't dismiss it. If there's something I can do extra to make myself stand out from competition in my field, I do it. I definitely don't blame the consumer or try to scare them into spending more based on their uncertainty or fears. Maybe their one redeeming characteristic is I won't be charged so I hold them to it. read more

UPDATE 2/24/2020 I wrote this review last night, and this morning I had a call from Rafael of AZ telling me how disappointed he was in the review. I had spoken to him before when I had asked to speak to a Manager in my total frustration. When we spoke the first time he gave me a song and dance about how if they had recommended replacement of our ducts at the time they sold us the furnace and the ducts had not needed replacement we would have been upset. He totally missed my point that it was OBVIOUS that our ducts needed replacing. The technician who came out to repair them took only a couple of minutes to see that they were in terrible condition, so I do not understand why the sales rep who went into the crawl space to inspect them, and who told us he was a general contractor and knowledgeable about these things, did not see that. We were relying on their expertise. Because they gave us bad advice we missed out on approximately $450 in Costco cash card rebate, and had to give up 4 days of our time instead of two. Furthermore, for the month+ that the new furnace was trying unsuccessfully to blow air through the old ducts, our gas bill went from $40/month to over $120/month. Now Rafi implied that he wants me to take down the review without acknowledging that there is a problem or making any attempt to make amends. From my end it feels like we were told we didn't need ducts to minimize the amount of Costco rebate. Furthermore, I am being treated as if I am an over-reacting woman rather than someone who has over 25 years of management experience including of construction projects and major industrial facilities. I don't need mansplaining, I need an appropriate response. Not impressed. What would it take for me to update this review with a positive conclusion? 1. Acknowledge that we were given bad advice in the beginning, and that their response has been less than stellar. 2. Give a sincere apology for the amount of my time that has been wasted on the two extra days of installation/inspection and on the repeated calls to AZ to try to get some satisfaction. 3. Reimburse me the $450 that we are out because we did not order the ducts at the time of the furnace. 2/23/2020 I had high expectations from a Costco contractor but have been disappointed. We were advised by the AZ salesperson who came to our house that we should NOT replace our ducts when we had our new furnace installed. We were surprised, but accepted the advice. Our furnace was installed, the State inspector came...and we failed the inspection. AZ sent a crew out to repair the duct that the inspector said caused the failure, and he said the ducts were in terrible shape and unless they were replaced we would not pass inspection. We also were getting virtually no heat through the ducts, and our gas bill more than tripled! We paid the $4500 to have the ducts replaced, but instead of getting a Costco cash card rebate based on the total price of furnace + ducts as we would have if we had purchased them at the same time, we only received it on the price of the furnace so we missed out on about $450 in rebates. When I complained, AZ said there never is a rebate on ducts, but a relative who ordered both a new furnace and duct replacement at the same time just three days after we ordered our furnace got a Costco cash card based on the total combined amount. We also had to arrange to be home four days instead of the two it would have taken if the jobs had been done together and we had passed the inspection the first time. Then, the day after they were installed a limit switch failed on the furnace. A technician came and installed a temporary fix, but we had to wait more than two weeks for the replacement part. This meant arranging to be home two more days. Worst of all, I have called to complain several times and every time I am promised a call back, but I have never been called back as promised. I left repeated messages for Customer Service Manager Monique, who was supposedly handling my case, and she never called back. More than two weeks ago I was finally transferred to Marlin Aguilar, the person supposedly in charge of all customer service, who gave me a big song and dance then told me he would call me the day after our (second) State inspection to "make things right." The inspection was two weeks ago and he has not called. I also put in a complaint via AZ's customer satisfaction survey on their website and no one followed up. So...we are out $450 in Costco rebates and 4 days of our time. The technicians we have dealt with have been great, but the sales and customer service personnel have been terrible. read more

AZ did an excellent job installing our new HVAC including changing the ducts in the house. Ilan was amazing and a pleasure to work with. He explained everything clearly, answered all my questions and was quick to respond when I texted or called. We have a large 6 bedroom house, so Ilan made sure we were set up with the most efficient system at the best price. We love our new HVAC and our separate 3 zones throughout the house. I highly recommend AZ. read more

I had a problem with my A/C and heating until Mark came by my home and fixed the issue. I highly recommend the friendly and efficient service from AZ Air Conditioning and Heating. Two Thumbs Up!!! read more

We had a leak from upstairs neighbor that destroyed our heating unit. That was a bummer. But we got in touch with AZ team. Juan quickly came by, gave us a fair estimate and worked with us to find the soonest available time to do the installation since my wife is pregnant. The team came in and did all of the work in a day; the area where they worked was left clean and tidy. A big shout-out to Juan and team for being fair, honest and responsive. Highly recommend! read more

Horrible... Stay Away! I had 4 other companies come out and their rep Jonathan came by and gave me a quote while I waited. Same equipment as all other quotes yet his was over $4000 over. So much unnecessary sales talk during the whole thing. After I received the quote I asked him to leave and mentioned his quote was ridiculous. I went through COSTCO and this is one of there companies that they farm out. Please save your time and skip this company... Oh and after the estimate the company calls you non stop and texts with random numbers that nobody answers. The texts say to call David back on his cell, but it automatically texts you when you call saying he can't talk right now. SCAM SCAM SCAM Run Forest Run!!! read more

Just yesterday we had a new AC unit installed by Nino and his three associates. They were professional from beginning to end. Throughout the installation, Nino kept us informed about everything they were doing. They kept the areas they worked in very clean and remained professional the entire time they were here. They installed a very fancy Ecobee thermostat and showed us how to use it. A very professional and knowledgeable group of guys! Thank you Nino! read more

We just got our mini split system installed, we are so happy. We've been in this house for over 20 years and survived with only one window unit, old, noisy and expensive to run. I want to thank our salesperson Jermaine Kelly, for his professional service, he took the time to explain our options, the financing and was very thorough. I want to mention Byron Giron and his excellent crew of installers. They were on time, courteous and clean. I can recommend their service anytime, since they run a very expert operation. read more

The entire crew was exceptional! Very prompt, professional, courteous, and clean. They were here for 2 days and always made sure to wear booties and covered my hardwood floors to prevent scratches. They disposed of all the trash and made sure to not scratch my walls or soil my furniture. I was very happy with the overall service from start to finish and highly recommend this company and this crew. read more

AZ did an excellent job keeping the house clean and safe. Jovani was super nice and courteous Would recommend to anyone getting an air conditioner or heating read more

I found this company thru Costco, so I was sure they were dependable. Which they were. The sales person CT was excellent, very thorough, explained everything thoroughly. Was happy with the installers and how well they took care of the installation. The product is a little expensive, but I used them for 2 reasons, Costco backs their product and they gave me a 10% rebate with Costco, which I now use for gas. That was nice! Also got a senior citizen discount. So I do recommend the company. I give them 5 out of 5 stars! read more

When you make an appointment be aware BOTH homeowners must be present. It's a shame they require to do business that way. They lost a potential customer who was willing to overlook the negative yelp ratings and give them a chance.. Ridiculous to require that. Especially when most folks can't afford to have two working adults each take time off. What happened to customer is king? read more

When my Lennox central heating system packed up just days after the 10 year had warranty expired, they charged me $150.00 to say they didn't have the part to fix it and they didn't know when it would come in and that that 150. would not go toward the repair of the unit. I found it curious that the system malfunctioned conveniently after their 10 year plan was up, which they insisted is the life span of a heating and air system. The part that broke was the computer board that had been sending corrupt signals for sometime before any warning or error message appeared. Why didn't AZ contact us to say were getting a corrupt signal from our computer board? The answer is, we didn't have their expensive maintenance plan. This company is a cheat. They over charge and Costco, which is where I got them from, is an enabler. They should not showcase Lennox or AZ. I will inform Costco of our experience. read more

Amazing! I have a membership with Costco services and I ended up checking in with AZ A/C and Heating. Edson helped out with the process to expedite my service. Their crew was so friendly, professional and highly efficient. I highly recommend this company if you're looking for the best service and A/C and heating products! Thank you very much for all you do! read more

My AC unit had broken and since my furnace was also old I decided to get an estimate for replacing the entire HVAC system. Mike Mendoza as my project consultant and he was very professional and communicative during the entire project. He put in the extra work on the initial estimate to make sure I was getting the right solution, including going into the attic to investigate the ducts. Mike then went out of his way to make sure every question and estimate I had was answered promptly. He would pull over while driving to take or return a call an even checked in while he was traveling on an airplane to make sure the installation went well. Given how quickly the whole project went and how high the level of service was I'd highly recommend AZ. read more

We schedule an appointment to change our AC via Costco. They asked both of us to be present, we did. They did NOT show up. They called 45 minutes later letting me know that they can not make(after I called twice). I told them, we are very unhappy because they wasted our time and I will call Costco to complain. About 5 minutes later a supervisor called to apologize " we want your business". I told her thank you but sorry one strike you are out! read more

I don't usually do reviews, but when I do, it's because they were phenomenal. Starting with the Sales Rep. He was not pushy and was informative. Our system is very technical . We have two systems , one for the upstairs and one for the downstairs. After years of bad airflow and hot spots, the representative came up with a plan to improve it. However , the VP of sales, Marlon was not satisfied and he personally came out and introduced me to a mini split system for the upstairs and he saved me money. Not only did he save me money but at that point I had him do all of the duck work which was great for the downstairs. A competitor said it couldn't be done, they got it done. They got the material on time, were punctual and cleaned after themselves. I was very impressed. Thank you again, Marlon A. read more

We had two systems replaced in the summer, City inspection just happened today. Chris was very helpful, knowledgeable, professional, friendly but respectful. Over all a great company to work with, we are very pleased. read more

First off, Ashton came to house after a confirmation appointment on time, polite, professional and worked with us nicely to find a great heating and air-conditioning replacement option. The day of the installation arrived and Niño, Tavo, JR and Lion arrived before their scheduled appointment in a pleasant and professional manner. The installation to replace our 25 year old system required a lot of extra surprises, new slab and piping, but they rolled with the punches and got finished and just one day. We definitely recommend AZ air conditioning and heating Inc. despite them being down in the valley, they felt like neighbors, worked quite professionally and did an absolutely awesome job at a great price. read more

I received a phone call from AZ Air Conditioning and Heating within 10 minutes of submitting an online inquiry about the possibility of a new HVAC system. They came out the very next day to evaluate my home and to determine exactly what I needed. Four days later there was an amazing team of 9 workers that showed up at my home to complete that day the task of changing out my old 30 year HVAC with a new system that is much more economical in every way. Every worker was very friendly and took great care to make certain that I was pleased with every part of the new HVAC and new thermostat installations. It's now been 1 year since I've been enjoying the benefits of my new heating and air conditioning, and I couldn't be happier. A huge "Thank You" to the AZ Air Conditioning and Heating team for making my "working from home" experience over the past year so much more comfortable. read more

We had them come to fix our heat and they didn't. Charged us a $100 and the problem remains. Called them the next day and was told it would now be $500. And it will now take a very long time to get the parts according to them. read more

My wife and I were referred to AZ through Costco as they are a preferred partner in our area. We met with Marlon for a walkthrough of our home so that he could fully understand the work that needed to be done. He did a very thorough job of determining what needed to be done and the various options we had in terms of cost. We needed a complete replacement of our HVAC system, so it was a large job. Marlon did a great job in explaining the various options for we had and how we could go about financing the system. Within a few days, the work began. Jovani and his team did a fantastic job in getting all of the work done within 1 day! The workers were punctual, polite, made sure our home remained clean and did an overall great job! The system works like an absolute charm and we couldn't be happier with the results. Would absolutely recommend AZ to anyone looking for a new HVAC system or to repair an existing one. read more

This review is for the AZ office staff only. We signed up with AZ Air Conditioning thru Costco and the sales rep Steven and the AZ installation team were good to work with. The system they installed in May 2016 works very well and we haven't had any issues with the hardware. My issue is entirely with the office staff. Early on in the sales and installation process my phone number was unknowingly entered incorrectly into their system and I didn't realize this until I received a "last chance" letter in the mail warning me that the city permit window was closing and I still needed to have my final inspection completed. I had no idea. I called immediately and after scheduling the final inspection, I asked them to update my phone number. I was assured it was done... but somehow it was still incorrect and this led to several more miscommunications. Fast forward to 2017 and I've scheduled an annual maintenance appointment and been told the technician would call 30 min before his arrival. The day before the appointment, I receive a phone call from the office asking to move the 2 hr appointment window to later in the morning due to a company meeting with the technicians. I agree to the change and modified my morning plans. The technician showed up 30 mins early before the appointment window opened and I wasn't home. He left a nice note asking me to reschedule. I arrived home and called the office to complain and see if he was still in the neighborhood. The person answering the phone apologized and said he had already moved on to the next appointment and could come back at the end of the day. I had already modified my day once for them and could not do it again. So consumer beware, AZ will install a good system in your home, but when working with the office staff, it will take extra effort on your part to make sure things go smoothly. read more

Harry, Thanks for the excellent service. Finished the work in record time. read more

Byron lead a professional crew that installed a whole house Mitsubishi system in one day. The system works great as advertised. They cleaned up beautifully. The salesman Jermaine was honest and precise on telling us what to expect. All in all it was a good experience and will use AZ Air Conditioning in the future. read more

Awful, terrible, inconsistent, and generally rude. I cannot recommend against this company strongly enough. The communication and customer service is lack luster. I have been disappointed in them every step of the way. I felt pressured during the sales pitch (which they failed to show up to at first), the job was not completed the first day and the plumber did not show up on the rescheduled date (again no communication about the no show), the inspection failed and I needed to call multiple times to get answers on an estimated timeline. Additionally, there was no communication about how the permitting process would work. On site workers were also bad mouthing the in office staff to me, a customer ! In my last frustrating call I was given excuses and hung up on as I was asking my final questions. I am happy to have a water system but I wish I would've went with a company that showed more care. read more

Just want to do a quick shout out to your serviceman Reuben Cadena...the guy is above and beyond. I had a bunch of problems which were rectified eventually...but one situation in particular would have been difficult for anyone to find and fix... but Reuben was tenacious and solved the problem with flying colors. Finally my heating and air conditioning is working like a charm. read more

A great contractor for Costco that took care of the entire install. Replaced our 1966 heater and ducting with a new heater and AC system. Only took a couple of days and minimal disruption as they got the old ducting out and new system installed in 2 days. They were meticulously neat, covered everything and were efficient! I highly recommend either a Costco install or contacting them directly if you don't have a Costco membership! Thanks AZ, and thanks Damien! read more