I went through Costco to get to our local installer. Dushaun came out to quote the job and was exceptional. I read a couple Yelp reviews that the project consultants could be pushy and that doesn't work for me as I'm sure it doesn't for many, especially when you think Costco and excellent service and products. Well, Dushaun was all you would want, expect and more! He walked me through what my old systems are doing, new CA and LA County requirements (gov't doesn't make that easy and makes it more expensive; thanks my public officials!), and how the new systems would work. He was very thorough and even gave extra unexpected advice around my current gas line situation. Thanks to Gabby for the intro call and getting us a kick-butt project consultant. We are probably a little bit away from doing our heater and will make it through another winter, but we will look to do our AC soon and we will definitely call Dushaun back out. We need to wait for Lennox Slim AC to be produced and we will call them back to install. read more

Through Costco about 5 years ago I replaced my 30 year old furnace with a Lennox system AZ Air-conditioning & Heating was the Costco vendor used The 5 year incredibly satisfying experience with my new Lennox furnace was also mainly due to the quality installation done by AZ So when I inquired a couple of weeks ago about possibly getting A/C in my home, I went ahead and scheduled an in home consultation for a week later Ilan Bouzaglo came over to my residence to listen to my situation and needs I call it a consultation and not a sales call because Ilan's visit was an educational lesson and an empathetic one for me He was not sales-pushy He truly listened, taught, shared, and listened some more Ilan understood my needs, and helped to achieve them (and then some) within the style and specific design parameters of my home He also prevented unnecessary expenditures and needless products or services, which he could have easily sold I truly understood that he, and possibly AZ, treat you with fairness, transparency, and care, whether you are financially tight, mega-wealthy, or in between That's how he does business, and I am sure that's why they are so successful ...because they take the long plan, big picture future approach Ilan is not about the right now selfish sales, but about doing what is morally correct ...doing right for the customer who has needs and is spending his/her hard earned money to provide for their families Anyway, a week after that, Rodrigo "Niño" Torres and his crew of installers and the electrician arrived at my home early in the morning for my A/C installation The nine of them descended upon my house They reminded me of a Formula One crew working on a race car, lol Each one had a purpose, skill, and job to do They were synchronized, and it was amazing to witness first-hand the whole entire process because I took an interest in it Niño was like an orchestra conductor, overseeing all stages and being hands-on with his skills What really surprised and amazed me was when I had a question and a couple of rethinks in the beginning of the installation (I tend to be an overthinker and over-analyzer,lol) I called Ilan Once again, he patiently listened, offered advice, and then confidently deferred to Niño's expertise to make the small adjustment It was then done, and it was great to see this solution-oriented synchronicity! Niños skilled and polite crew powered through the whole day and had the project completed in less than ten hours (I made sure they took a midday meal break, and I rewarded their professionalism and politeness with my hospitality; how could I not? ) I want to very much give the Costco & AZ experience five stars, but I will wait to do that until after a few weeks of a/c and furnace usage, and for the final city inspection to be done I do this so as to be as honestly accurate as possible, and helpful to all potential customers and to my neighbors who are reading this review That all being said, at this point, I am beyond satisfied God is good, and I am grateful Kindest regards, -Eduardo read more

Jose was professional, punctual and knowledgeable . I highly recommend this gentleman a total pro . E shearer read more

UPDATE: The company really recovered. They called and kept coming out until all the issues were fixed. Yuval giron made sure he sent a different work crew which was much more meticulous and professional than the first. When they couldn't fix all the issues Yural came himself to fix the panel and sent another team to fix the ducts. Marlon on the sales end bent over backwards to make sure I was satisfied and had all the information. It was an impressive recovery. read more

So we have had this new unit in now for about 7 months. It works ok except for the stupid thermostat keeps slamming the AC compressor on and off really fast about 5 times a day. They said it is a hardware interface problem. Then fix it. I am posting some of the pictures az does for work. Now instead of using the same exhaust as the old unit that flows out the roof. AZ decided to put a new hole in my roof and now when it rains it leaks on the water heater. read more

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Contracted through Costco. They were very close to the price quoted by others once we took the incentives into consideration. I felt that we are getting superior brand for the money too. It took 2 days to install plus one day for asbestos abatement. It's still spring in Ventura so we have not had much need to really put the system to work but so far so good. read more

Pedro Zabala and his crew did an awesome job on the installation of a new furnace, ducting, return vent widening, manual dampers, and a fabricated plenum. They really cleaned up a past job that had left my previous heater on bricks, with a dryer vent, and a tape connection rather than with metal. Juan with sales also was able to compete on pricing that I had quoted from other companies such as home Depot and other locals. Overall this was really straight forward and simple 1 day installation. I'd recommend to anyone that wants a new combo heating and cooling system or needs to cleanup a poor installation job. read more

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We had a 21 year old 10 seer system that was noisy and just not able to keep up anymore. Went thru Costco and purchased a Lennox 18 seer. Tal, the representative from AZ, came out on Saturday 6 Oct 2022. He went over everything with us, stayed over an hour and a half. I asked, if we were to do this, when could they start? He stated Thursday, 6 Oct. I was shocked. I really thought it would take 2-3 months to get it installed. We were told the crew would arrive between 8 and 10am. They were at our door by 7:50am. The crew was awesome. Made sure all the furniture etc was covered. They replaced not only the system outside, but the heater and all the duct work in the attic. Added a couple more air register returns as well. They were amazing, not once did I notice dirt or debris anywhere while they worked. They were professional and communicated well with us and our concerns. Once they completed the install, went over how to set the thermostat etc. They cleaned up everything, and when they left, you never would have known they had been here. Even though we had a 2 day window, the whole job was completed in one day. I can't say enough about them. I HIGHLY recommend AZ. read more

I have been extremely pleased with the service provided. I contacted AZ regarding a furnace replacement and spoke with Marlon who could not have been nicer or more helpful. He came out to my house that evening went over various options and once I decided what I wanted they arranged to install it the following day. The installers did a high quality job and I am very pleased. This company goes out of their way to completely satisfy their customers. Thanks again Marlon, I really appreciate all your help. read more

Very disappointing I had to make an appointment 3 months in advance They gave me a time frame of 8:00 to twelve they never showed up. I called 2 times one time at 1145am and another time at 1202 pm they finally told me they had an emergency that theycalled to change my appointment time but they never called me. They wasted my time. read more

Recently our air conditioner stopped working, it was installed in 1996 so it was probably time for it to be replaced. We got a few quotes, then we approached Costco and were connected to AZ through them. Kevin McNerney was sent by AZ, he came home, inspected the AC and then sat down with us and spent over an hour explaining with images, what exactly was wrong and the various options that we had to proceed, he didn't immediately jump to the most expensive option but he let us think about it and decide and get back to him. We met on a Thursday, he went home and sent us a few quotes based on the options presented to us. I texted him back the next day about which option we wanted to go with but by the time we decided it was already Friday afternoon and we needed the system up by Wednesday as we were going to have some friends over who were staying with us. From then on Kevin was a man on a mission, he worked through the weekend, we exchanged text through Saturday and Sunday and he helped us with the financing and finalized everything by end of Sunday. On Monday he found out that we needed a email from HOA for permits, and we provided the email but the permits could not be obtained by Monday. He sent reps next day to ensure the permits were obtained and the appointment was set for AZ to come out on Wednesday and set things up. On the day of they came early morning and set everything up by 6.30 in the evening. Everything was taken care of and things were working perfectly. Since we went through Costco we got a decent cash back and a free smart thermostat. The gentlemen setting up the system were thorough professionals and explained everything to me before they left. Overall an amazing experience working with Kevin and the rest of the AZ team. read more

great service for our business thank you charlie for all your help and diligence. made the process so easy and went above and beyond to educate us on proper cleaning techniques. read more

Great service! Edson was great at coordinating everything for us, and David the lead installer was exceptional at what he does. The team came on time and did the job very well. The house was cleaned afterward so not too much debris was left. Any questions you have, they were able to answer. Overall, very happy with their service and will most likely contact them again should we need some AC people to help us out! Thanks AZ! read more

AZ Heating & Air is my go-to for anything HVAC related. They sent out Chris to service my equipment, and he was amazing. Thank you so much

Christian was great! He explained everything clearly and was very thorough. Will be using AZ Air going forward! Thank you so much!

I feel like my crew did good clean work and everything looks great. Air-conditioning unit is great.

Ilan Bouzaglo arrived at my home very timely and with a very customer friendly attitude (he even wore a mask to ensure our safety during the visit). Ilan was very knowledgeable, highly experienced, and gave an excellent recommendation that resolved my HVAC concerns and saved me a ton of money. Ilan also went above and beyond by helping with my air vent placement and recommending other ways to improve the HVAC in my home, outside of the requirements of my appointment. I had an incredibly pleasant experience with Ian of AZAC&H and will highly recommend giving them a call....ask for Ilan if he's available. read more

I feel bad for the owner of this place. Let me explain why. I was speaking to customer service rep by the name of SIMON TESFAY in regards to some work that they had performed at by employers commercial building and as soon as I explained what had happened to him and I asked to speak to his supervisor since he said there was nothing that they can do fix my what I consider a minor situation he became very upset and all the professionalism went out the door!! He called me a liar that we had intentionally broken something and became very vulgar and that he didn't care about who I spoke to in regards to our conversation. So I hung up and called right back and spoke to a different representative who explained to me that they can come back to inspect and correct the job they had just finished. I thought about sharing my experience with her but instead of risking the chance of not correcting the situation with Simon Tesfay and just brushing it under the rug I decided to share this here so that upper management or the owner can please correct his behavior. My complaint isn't about the worked they did because over all my boss and I where happy This review is for their customer service department and specially for Simon Tesfay. His choice of words where uncalled for and very unprofessional for him to conduct business in that way. read more

I have to thank Rafael for his prompt response and more importantly for his knowledge in the water softener system we bought from Costco. After the installation, he personally came to set up the system and all the necessary adjustments to the system. It works great now and we love it. Thank you Rafael!!! read more

Charged me $890 just to put coolant in my AC!!! Nothing else! Told me the alternative was $1900 to do a full line inspection to find out if there was a leak somewhere draining coolant. Very unsatisfied. Do not trust these guys. read more

Roland came to service our air conditioning and furnace. He was very knowledgeable and provided us recommendations to help our units to continue running efficiently. He also was very clean and respectful of our home. Great service. read more

From start to finish a great experience. Replaced my entire HVAC system including ducts and vents. Juan came out for the consultation and was extremely professional and informative. In addition, everything was exactly as he said. No surprises. For the installation, Manuel and his crew were efficient and courteous. The support and follow up by this company have been spot on. I would recommend to anyone. read more

Serviceman Chris provided excellent and professional service today, June 18, 2024, on my A/C & Heating System and Condenser. Additionally, Chris made a solid recommendation regarding a surge protector, which he felt would be beneficial to our family in case of a power outage. He was very knowledgeable on all aspects of the System and Condenser. He is definitely someone who I would like to have service my System on a regular basis. Chris' 5-Star performance is well deserved!! read more

I originally signed up through Costco to purchase a completely new HVAC system in June of 2016. I was promptly contacted by AZ AIR for an appointment and estimate. This was followed by a survey and extensive meeting, thoroughly explaining my options and recommendations, complete with breakdown of all costs, what's included, as well as the installation expectations. The best part, there was no upselling, and I felt there was complete transparency throughout the process. I decided to move forward with a complete, all new, high end LENNOX HVAC System. I was very impressed with the installation process. I had extensive work done, which included the installation of a completely new HVAC system, including replacing all existing ducting with added ducting and all new registers. Electrical service was extended to the new Compressor unit. And all work was beautifully finished, and the sight was left spotless. Finally, and this is extremely important to me and why I'm always skeptical of contractors in general. Just days before the 5-year warranty was due to expire on the existing "iComfort touch screen" thermostat, it stopped working. I immediately contacted AZ AIR and they promptly sent out a senior technician to confirm the problem. It was determined these iComfort thermostats were no longer offered due to their poor performance. They were being replaced by an "iComfort S30" Smart Thermostat, which were currently on backorder. So the technician set the existing unit to maintain a constant temperature until replaced by the new unit. AZ AIR contacted me several weeks later to confirm the new units had arrived, and arrange an appointment. They also informed me of an additional $425.00 System Diagnostic Fee to install the new thermostat, due to wiring and programming changes. However, they would deduct the $129.00 prior service fee from the charge, leaving a $296.00 net fee. The AZ AIR technician, Jack Hairabian, arrived on time and performed excellent work, skillfully removing old hardware and replacing it with the new hardware. Upon completion of this work, Jack suggested I install a residential air cleaner in the system, noting the quality and no maintenance features of the "iWave-R" unit. He noted the simplicity in the installation, and significant benefit in air quality. Although the cost appeared very high, $950.00, we have a 22 month old child living in the house and pets. So, I trusted AZ AIR and authorized the purchase & installation of the new unit, which took about 20 minutes. The unit has performed very well to date. Subsequent to the purchase, I was reviewing the "iWave-R" unit's reviews online, when I discovered the units were selling for $450.00, and I was taken aback by the cost differential. So, AZ AIR - Consumer Relations Department was contacted about the discrepancy, and Monique, the Manager graciously agreed to honor the lower price. I continue to trust AZ AIR to offer the best service, in a timely and professional manner. They do go the extra mile for their clients. read more

These guys are con-artists. Installed my airconditioning unit incorrectly and then refused to fix it without a second reinstall payment.

I spoke with AZ Air Conditioning and they basically confirmed that I was not told the correct information over the phone. As a result I suffered through 4 of the hottest days in SoCal with no AC so that they could get the business instead of a competitor. read more

Kevin McNerney from AZ Air came out for a potential HVAC sale. I had already armed myself with 3 quotes from other HVAC companies. Inviting Kevin into my home was very a pleasant experience. He was extremely polite, and his expertise diagnosis of what's required to keep my family warm in the winter and cool in the summer was very palatable. His knowledge on HVAC system were spot on. He also made working toward a HVAC system and price easy. The AZ Air installation team did a precision job inspecting everything and cleaning up as they move around. During installation, I had many general questions which the AZ Air team were happy to answer as the installation progressed. Thank you for the great customer service Kevin and thanks for the great service experience from the AZ Air team. read more

AZ did a fantastic job of servicing and diagnostics on Both zones of my residential HVAC System. Very professional and quickly responsive. read more

We had our central air ducts cleaned and an ionizer installed recently by AZ. I was having sneezing fits recently at home and haven't had one since the duct cleaning. But the most important and amazing result is our daughter, who is very allergic to cats, was able to be at our house unmedicated and completely free of symptoms. Previously within minutes she'd had red eyes, stuffed nose and sinus inflammation, but now with the ionizer - nothing! We couldn't be more delighted. Thanks AZ Air read more

My wife and I decided that it was time to cool the house more efficiently than with the portables we had scattered throughout our home. My wife did the research and we found ourselves at the table with Mario, a representative from AZ Air Conditioning. That was Thursday 09/22. It is now Wednesday 09/28 and I am spending my 2nd night in my centrally air conditioned home, with a blanket on. AZ Air Conditioning & Heating had promptly set us up with financing and yesterday, 09/27, dispatched a friendly, courteous, and efficient group of workers to make short work of installing central air in our home. I cannot stress enough how painless and simple they made the process. We have a challenging home, and I am currently laid up with a snapped tibia and fibula. Even in this state, I felt well-informed, included in decisions regarding "on the day" modifications that arose as architectural challenges became apparent, and, most importantly, comfortable that I had made the right decision! I cannot recommend these guys more highly! read more

We had AZ air conditioning installed today. They all 5guys super professional. And they covered everything and they cleaned everything. You would never know they just left. That's the kind of workers I absolutely love. It feels so fantastic up in here. I would definitely recommend them to everyone I know. Also they showed us how to log in to the app and explained everything in detail. With that being said. You will not be disappointed.... read more

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Bad Customer Service I had an appointment scheduled with them yesterday between the hours of 5p-6p and no one showed or called to say they weren't coming. They called yesterday afternoon to confirm. When I called them this morning to find out what happened, no one was able to give me an explanation. I was going to give them the benefit of the doubt and let them reschedule me for another appointment but when they called me back I was informed that the earliest time they had available was Monday of next week. If this is how they do business then they don't deserve my business. I was connected with them through Costco. Maybe Costco needs to evaluate who they're doing business with. read more

Of course my ac went out right before summer is going to hit! I work from home and my son is now on Summer break so I'm home all day with my son and furbaby. After doing some research I came across AZ Air Conditioning & Heating! After a 3 minute conversation I was set with an appointment to meet with one of their reps. Marlon came out, walked me through the project and saved my family from this horrible heat!! The day of installation Marlon and his crew showed up bright and early! They made sure everything was covered and began to work. I am so please with AZ Air conditioning & Heating! Thank you Marlon for your help! read more

We are finally getting the remote control. Our unit in the master bedroom is rattling. The part is on order. The company has been kind however, they just do repairs- so in less than 2 months we are repairing a motor on a unit we've used a handful of times. Every time we talk to someone at the company they (cheerfully) explain that they just repair and our parts are on back order. So, we basically have to accept that our brand new unit is in need of repairs because they're not the manufacture. read more

I had pleasure dealing with Kevin McNerney from AZ Air and Heating. You can't find more knowledgeable, upfront and pleasant professional to deal with. Not only he knows his business from A to Z, but he also keeps customer's best interests in focus. I have never felt any pressure to commit to unnecessary expenditures. In addition to presenting several possible solutions, with all "pros" and "cons", Kevin demonstrated out of the box creativity and tried to find best possible solution for my situation. Top notch! read more

Our water softener was installed about a month ago. It's made a huge difference. Miguel was very knowledgeable and helpful. He checked-in and made sure everything was up and running. The install was fast and on time. After the installation he walked my wife and I through everything. I would definitely recommend them to friends and family. read more

AZ installed a new heating and air conditioning system in my home years ago through Costco. I have had a maintenance agreement through them ever since. They are very reliable and thorough always showing up on time and providing scheduled maintenance efficiently. The representatives often suggest upgrades to their service but are not pushy about it. This last time in November they cleaned the ducts and cleaned fans at a discount. One fan was due to be cleaned for free at the end of the current contract but they provided this service for free early. Their services seemed reasonably priced to me but I haven't checked anyone else's prices because we are so happy with this service. read more

This company performed at all levels. The professionalism started with the job walk and quote from Dushaun Tucker. I had already had 2 contractors review the job so we were able to boil it down pretty quick. Dushaun was thorough and complete with solid explanations of key facts and requirements. He committed to a 1 day installation the following week. The team led by Jose Luis Harrata arrived promptly at 8 AM and set up all the floor, furniture and wall coverings. The wore all the correct PPE including shoe coverings. They worked diligently through out the day and Jose kept me updated on the progress and confirmed each step in advance to insure it was as agreed. Luis had great customer skills, but he was also a great leader of his team. The seem to work in harmony and really get along, while getting the job done very professionally. The clean up was as promised. The packed everything and took it with them. It was as if they were never there. read more

Dutton - Heating & Air Conditioning/HVAC Near Me - Sylmar, California

Alaska Air conditioning...Alaska AC came to our house to repair a downed system. We were not there, but a renter let them in to check it out. They ended up replacing the electric fan motor in the heat exchanger, the unit with the condenser in it sits out side. They charged us $1000. The electric motor retails for under $100 and it takes 30 mins to install. When i called they just said thats the price. These people are not who you want fixing your A/C problems. Barry Lee read more

Hands down - no need to look elsewhere AZ did an amazing job. From the beginning with Dushaun, the consultant, who was extremely informative, came to our apartment twice to explain the process of the installation, concluded the contract & most importantly cleared the way with the HOA for the installation & permits. On the day of installation Rodrigo (Nino) arrived punctually at 8:30 with his team of 4. They were all super neat and did an amazing job. Upon completion Nino made sure that everything was functioning correctly. He then set up the smart thermostat and the app on my iphone. Our new Lennox HVAC is operating very well and in retrospect very satisfied that we went with Costco / AZ. read more