Quickly diagnosed the issue with my laptop and led me in the direction of replacing the…read moremotherboard. Appreciate the open communication and availability!

Heartland IT Solutions was an exceptional service provider. My business laptop would not power up…read more I suspected the problem was related to the battery but had no tools or workbench to tackle the problem myself. Turns out it wasn't the battery but a short in a connection to the battery. The issue was quickly and conveniently addressed at a very fair price. I will definitely recommend Heartland IT Solutions to my family and friends.

No doubt this is the best shop in town for anyone else that's searching for a place online…read more James took my PC in for a cleaning and threw in extra LED fans free of charge. There were some issues with my pc afterwards that he then also helped me fix free of charge.

The service has gone downhill at Advanced Computing. I took my computer in for WIN11, the speakers…read morewere working when I took the computer in. When I got the computer back after WIN11 was installed the speakers made a noise and didn't work. When I called in James said he had no idea, the speakers were blown by them yet he had no idea. I decided to purchase a new computer, took it in to be set up and all data transferred from the old computer to the new computer along with the request of Microsoft Office being put on the new computer. When I picked the laptop up, Randall went over the bill saying Microsoft Office was on the computer, all the data was transferred over. That was not the case, when I got home Microsoft Office was not on the computer. I made 4 phone calls in with issues with the new computer. James told me he did not put Microsoft Office on since he didn't like the charge, I asked why I was charged for it to no answer. He said he put LibreOffice on which wasn't on the computer, so he remotely installed it. When I picked my new computer up I requested my old one which was a good thing considering all my data was not copied over from the old laptop. I did send a letter requesting the refund for Microsoft Office and I did receive it but I felt that should have been given to me when James knew he didn't put Microsoft Office on the computer. I have always taken my computers to Advanced but after the last two times and nothing but issues once I have gotten may computers back, I won't be returning. I will go where I get quality and honest work.

Great to find a business you can work with and people you can trust. I highly recommend this…read morecompany!

From the owner: Computer and Technology Support for Home and Business Networks.read more

I had a small interaction with this shop after another repair company in town treated me horribly…read moreand I decided they wouldn't be getting my business. Zack was very helpful and honest about their process, how long he thought it would take, and what the costs may be. About two hours after I delivered the product to be repaired, I received a phone call letting me know they could not do the repair. While I was dismayed to find out, they were very polite and did not charge me for their time to look at the device. If I had a product that needed to be repaired again, I would certainly give them another try.

Had a computer repair emergency yesterday (couldn't get it to boot up).. did not know where to…read moreturn. Thank goodness I found PC Guy! Zack was very professional, forthright and helpful. I figured it would be at least a day (and so was ready to cancel my coming work shift.. work from home on my computer). So, imagine my surprise when Zack called 20 minutes later letting me know that he had identified the problem. He ran further diagnostics, made some program changes for me and I took my computer home later that same afternoon. The rate was more than fair. I've had lots of negative experiences with computer repair shops and people in the past. PC Guy and Zack elevated my view profession. Integrity, expertise, courtesy, professionalism, value.. just a few words to describe them. I hope I don't have computer problems again in the future.. but if/when I do, I know where I'll be going for repairs: PC Guy!

Exceptional quality repair. On time. Very reasonable price. Only problem is they aren't great at…read moreanswering the phone.

Always quick & great service. Won't go anywhere else to get my IPhone, PC repaired. Keep up the…read moregreat work !

Took my laptop in to get a screen replaced, and ended up getting such repairs with a few other…read moresurprises. -Total repair time was estimated for 1, maybe 2 weeks. It ended up taking around a month for the repair to be finished. -There was physical damage to my computer when it was returned. The plastic bezel was broken completely off in one corner and the other end would not sit properly on the piece of trim below it. I would understand this being a fact of repairs, except I was not even offered an apology for the damage. -Other parts of my computer were lost. One of the rubber stoppers on the lid was "unfortunately misplaced". Furthermore a screw to the hard drive bay was lost. (I took the hard drive out, you in no case need to turn over your hard drive unless for something such as data recovery or repair. I highly recommend you take yours out if you ever get a computer fixed.) -Lastly, quality of repair. The screen that was installed was a cheaper $50 LCD. This panel was not IPS as opposed to the last one. This means that of you look at it from any angle except straight on, colors distort and contrast highly varies. Overall, I'm fairly disappointed. Communication was hardly established unless I called and waited for about ten minutes for the other guy to pick up. The quality of service was poor and there was substantial damage to my computer. I would not go back here again. GeekSquad also has a faster return rate (they also have insurance). I give it one star because I got the panel replaced however that came with many headaches and disappointments.

Charged 200 dollars to keep my sister's computer for three days, delete all her passwords for some…read morereason, and not fix the problem.

This review was originally written by Bamjac computers while MJ had my computer in his shop to…read morerepair. I was never informed of the review or asked to write one. He did give himself a 5 star review and set up this account. Pretty sure this is illegal as of FCC rules added in Jan of 2024. I DO NOT RECOMMEND. Here is his 5 star personal message: MJ came out and diagnosed my computer with a bad hard drive. He took it back to the shop and replaced it. He had it back to me the next day and helped me get everything set up and running again. Awesome service. Highly recommended.

I went to them for a cracked screen on my iPhone 6s. While I did have to wait a few moments for the…read moreone gentleman behind the desk to be available, they were able to help me immediately and got the screen fixed quickly and well. They even worked with my schedule to get my phone back to me as quickly as possible. The couple of people I spoke to or heard working were polite and genuinely seemed to want to fix the issue rather than just charge people for it. The only reason they are not getting 5 stars is I asked if they would put a new screen protector on my phone and they said they would but it was an additional $12 charge. While I understand a charge if someone was walking in off the street asking them to do that, as someone who was paying $110 for a service, I think they could have put a new screen protector on for free. I did not appreciate that policy but the great service was still the most important part of this experience.

Just literally picked my phone up from this this morning paid 131.96 for a new screen there is…read morelight coming out of the side of the screen I took it back in same day I picked it up mind you and they told me it was fine when we gave it to you obviously not cus I literally put my SIM card back in it seen the screen coming out of the case and brought it here......said nothing they can do unless I wanna pay more money and I should probably just buy a good case to cover the sides up this is literally crazy if u arnt going to fix my phone like I paid for I should get a refund n also was told the new screen I just paid for had a whole year warranty.....so why would I have to pay more money for you to fix what I just showed u was t right when I picked the phone up from being fixed only 4 hours ago..... Update The owner or I'm assuming owner's husband since the website says it's locally female owned did reach out but basically from his emails admitted to not doing what he usually does to repair the screen in the first place and took a shortcut because they didn't have what they usually get in stock also he gave me my phone back the same exact day that he put the new screen on and from what I've read online you're supposed to let a phone sit for 24 to 48 hours so the adhesive can set properly and again blamed a bench frame on something I did when I could see Mark's on the side of my phone that weren't there before I took it to him like they were having trouble getting the old screen out and been at themselves I requested a refund of at least the cost besides the screen since yes my screen is intact but coming up out of the phone with light coming out from all around the sides of it so therefore it's not properly functioning it's supposed to sit down in the phone I'm just not comfortable letting them touch my phone again there's no miscommunication when I went in there the first time no mention of making it right was ever discussed The only thing talked about was how I must have did something to it it was fine when they gave it to me and I would have to pay more money even though it included a warranty I was not contacting until after I posted a negative review I honestly wish I would have read the reviews before I went there