Big Lar is the best for quick efficient service, at a reasonable price! He is all I will ever use…read morefor appliance repair. He saved the day working me in same day and fixed the problem! I highly recommend him!!!

Have used Big Lars twice in the last few years. Always answers the phone, arrives on time and does…read moregreat work at a reasonable price. Very satisfied!

My sub zero two drawer refrigerator finally died. Kevin came and looked at it and ordered new…read moreparts and fixed it all the same week. It works perfectly now and I didn't have to pay to buy a new one. I couldn't be happier.

They did a great job repairing my Bosch dishwasher. They were easy to contact, came at the…read morescheduled time and fixed the problem. Very reasonable cost too. Couldn't ask any more of them. Will definitely use again.

I needed a refrigerator ASAP for a rental. I bought a pretty basic fridge and I did feel the price…read morewas a little high but it's a mom and pop store not a big box chain. I will say that no big box in town had what I needed or could get it and deliver it in time. I bought it in the afternoon and they delivered it the next morning. So....that being said I paid a little extra to get it NOW. But , here's where it got interesting for me. Delivered exactly on time, swept the floor before putting in new fridge, cleaned up mess from old fridge and they had the new fridge running the night before to check it and cool it. So it arrived cold and was to temperature with in the hour.....what? That's crazy ....that's some really nice service!! I was very pleased.

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Needed repairs for my LG washer. Was able to get a serviceman out thr next day who had the parts on…read morethe truck and was able to complete the repair. Fair price considering they had to drive over from Bloomington. Jack knows what he was doing and explained it all very well. Will definitely call if I need them again.

Aaron is an excellent technician, really knows his craft. On time with appointments, honest and…read morefair with estimates and work. Highly recommend.

T-10 Jason was amazing! He came to the house for a dishwasher repair and he was very helpful…read moreidentifying the problem and securing us the piece we need to get it working.

We bought all of our kitchen appliances from Dick Van Dyke. All GE Plus, stove, refrigerator,…read moredishwasher, and microwave, plus washer and dryer. Our 5 year warranty expired in July, but prior to it expiring, our ice maker went out on our refrigerator. Service person looked at it and ordered a new dispenser, ice maker and thermostat. When I asked what the service charge was, he said none as it was under warranty. 3 icemakers later plus new computer board for the ice maker, they found it was the evaporator on the fridge was not working properly as the freezer was not working either. Long story short, they went close to $1400 to replace, which I found unacceptable due to the issue starting while it was under warranty when the problems started. We were then told our warranty expired in April. We were rebuilding our home after a fire and bought the appliances in February but did not have the delivered until the house was done in July, when the warranty should have started. After going back an forth with DVDyke, we called GE compliance. After going back and forth with them over 2 weeks, they agreed to replace the evaporator, compressor and dryer with Van Dyke to replace. They ended up charging us $1053 in labor which was under warranty should have been included in the repair. Checking with other appliance repair here in Bloomington after the fact, most charge between $350 and $400. The service guys were very good and professional, but i feel having to go back and forth with the dealer for over 2 months is not good service. You would think after all this they would have at least called to see if everything was working properly. Not a word. In the future we will not be purchasing anything from Dick Van Dyke.​

I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost…read morewas the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend.

I called and scheduled a same day appointment. The Service Technician was supposed to call me and…read moreshow up between 12 and 5. I waited all day. I got no call and no one showed up. At around 4:45 I called and was told that the office would give me a call. I got no such call and still no one showed up. I called them the next day and they offered to have a technician come four days later. I told them never mind, I'll get someone else. This could have been a fluke, however, it was very inconvenient for me. This being my only experience with them, I could not recommend this company.

Do yourself a favor and ask specifically for Debbie Hamm (Furniture & Mattress Specialist)!…read more I've shopped at Sherman's located in Normal for several years and each time Debbie Hamm helped me with the sales. She's knowledgeable and friendly; a breath of fresh air when making large purchases. Thanks Debbie, I'll be back again!

Brought a TV stand. Chris was awesome to work with…read more Explained everything to me in the event I had problems. This is about my 3-4th purchase from Sherman's always a good smooth experience.

Where do I start with all the great things to say. Both the people I worked with were amazing help!…read more I had bought an AC fan motor online and now needed a fan blade. For starters the price difference from The Parts Depot IN STOCK OPTION was only $10 more. I wish I hadn't had to wait 2-3 days to get mine online and just bought there higher quality option (with warranty) in store. Regardless of the fact that I bought online, the owner didn't hesitate for one second to go above and beyond to help me out. We could not find my fan blade (very unique) so he kept the assembly and emailed his supplier, the NEXT DAY he had the parts I needed waiting for me! Idk about you, but this kind of service, pricing, and convenience if worth it's weight in GOLD! Needless to say I am a Parts Depot customer for LIFE now. Thanks!!!

Today was the second time I used this business and I was not disappointed at all. A week earlier I…read morehad stopped in and bought a new motor for a bathroom exhaust fan. The correct one was given to me, yet when I got home I realized after installed that it was not spinning the correct direction to exhaust . Before tearing into it myself and finding online that the motor only spun one direction, I took it back. After about ten minutes of troubleshooting, knowledge, know-how and all around friendly service the staff had it working the way I needed it. I say support small businesses as much as you can, especially this one!! Before you give up, throw it out and buy new, give Parts Depot a try.

Repeated visits by Christian. Whirlpool put him through his paces to prove the hidden leak. Finally…read moregetting new fridge 10/29. (Problem started in early Sept.) But CHRISTIAN and CHAMBERS were communicative, timely, professional AND friendly! HAMBERS

Worst service I have ever received. Have a 6mos old washer that has been waiting to be fixed for…read moreover a month. 2 technicians ordered the wrong part and we have been rescheduled due to their staffing issues. Will never buy a Whirlpool appliance again as they are the only warranty servicer in the Peoria area. Do not call or recommend their "service".