Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

We had a freezer stop working under warranty. They came out at least five times, it would work for…read morea bit and then stop again. We threw away food 3 times. After several calls to their service department I quickly learned that "we will call you back" meant I better call them back because they never once actually followed up with a call back.

First, Lee was our sales person he did a great job. He knew about all of the appliances we were…read moreinterested in.And very friendly. We rarely buy on the first visit but we have had good experience in the past. The delivery could not have gone any better Matt and Willie were very friendly and careful. I've never had much luck with deliveries in the past. So all of them were exceptional.

Friendly folks, just an ok selection and not a bad timeline. We started an order with a sales…read morelady, but took the material sample home to check the color with the room. She was busy when we got back, but a gentleman helped us finish the order. Both were very friendly and had no problem with finding answers to our questions. Said 4-6 weeks, but probably closer to 4. We were looking at fold out sofas. They only had 1. But the store isn't that big and I am not sure if those are that popular anymore. The mattress on it was horrible and they said we could upgrade for $300, but didn't have a sample of that mattress. Haven't gotten the sofa yet, so can't review that.

I bought a small, power recliner from the Normal store a few days ago, then after it was delivered…read moreyesterday it did not work properly, getting stuck in recline or not powering at all. After speaking with the service department in Peoria Heights yesterday, then again this morning, after the recliner was again stuck in full recline, they said they could not get a tech to me for 5 days. I went into the Normal store, told them what the problem was and asked for help. Debbie, my salesperson, asked Julian from the warehouse to follow me home and see what he could do. He quickly determined the problem was wires getting caught in the moving mechanisms underneath, secured them out of the way with zip ties, and everything worked perfectly. Thank you to the Normal store for promptly addressing this issue, but a thumbs down to the service department.

Kevin came and repaired a range that took very little time and it worked perfectly once he was…read moredone. I didn't need to buy a new range and the simple fix was very affordable! So happy with the service and look forward to using JT's for all my appliance repair needs!

we called Jt's appliance repair several hours ago and explained that our refrigerator was only…read moreworking in the freezer section. We were very fortunate that we got a call within an hour and they had a cancellation and can be there this afternoon. When the technician showed up he was very professional and efficient in his work. This is the shocking part if anyone has called a company in the last couple years. The technician Arron had the part with him and installed it the same day WOW. I cannot recommend them enough

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!

There were quite a few people looking around at various items. We were looking for a bookcase for…read moremy daughter, and we found one that is in decent shape and nice looking. The prices are fair and this location was buzzing with shoppers looking for deals. It was a pleasant experience, the employees were friendly and service was fine. This is a nicely organized spot and we were happy to find our bookcase.

They are very expensive, and the quality of the furniture has gone downhill, it used to be a very…read morenice store, especially for people just starting out.

If I could give them a 0 I would.. they are very unprofessional & have an incompetent store…read moremanager. They don't keep up with the accounts or purchase receipts. Then say you had the merchandise for months at a time. Which doesn't make sense being I HAVE PAID OFF most of the items we discussed and some I didn't even acquire. Anywho an even if I did rent its short or long term. I can send it back... I really believe that they didn't have what I was looking for so they made an excuse. instead of just saying we don't have it in stock. This is why I buy!!!!!!!

These guys are a great bunch of people, always have been good to us! They have excellent products…read moreat great prices!

Best Buy is my favorite electronics store. They are tops on customer service and price matching. My…read morehusband and I just bought our iPhone 8 Plus cell phones at Best Buy and it was a great experience as always. The employees are experienced and knowledgeable about getting the phones setup and finding you discounts. We were able to buy one and get on free on a special deal. Accessories were 25% off of three and with my husbands case, my case, and glass shield, we had three. The employee put these on for us at our request too. Love it! We felt great about the whole process and left the store very happy and understanding all the charges we would be receiving on our Verizon bill.

I took my iPhone to Best Buy's Geek Squad for replacement of the battery. It took 5 days, due to…read morethey have poor inventory control and were unaware they had no battery in stock. Three days in, I went up there and demanded my phone (to take somewhere competent) and they suddenly realized the battery had come in. After promising to have it for me at 10 AM the next day, they called and said they discovered it needed another part and would take 3-5 days to get it. The part was a back glass that they had broken. They offered a loaner phone, but that requires taking the phone to my carrier to activate and then again to deactivate - not at all convenient. Two hour job = five days. I had gone there as they are an Apple authorized service provider, but they are nowhere near the quality or service of Apple.

Called them to fix my treadmill. It was the motor. They ordered the new part (more than 1600$) and…read morecharged it to my credit card.2 days later I called the treadmill co and found I had a 10 yr parts warranty. Immediately called Mr Appliance back to cancel the motor order. That was 2 mos ago and despite calling them repeatedly, stopping into their place on Oakland Ave and leaving messages for the manager and owner, I am yet to receive my money back. I have now reached out to my credit card co and am going to leave negative reviews (I had told them they needed to AT LEAST call me back!) despite wanting to resolve this in a normal manner.

I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost…read morewas the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend.

Have used Big Lars twice in the last few years. Always answers the phone, arrives on time and does…read moregreat work at a reasonable price. Very satisfied!

Larry has all 5 star ratings on every review page.. He's been repairing appliances since he was…read more16! He gets. the job done right! He fixed my dryer for a fair price. he explains everything & even vacuumed out the inside & even behind the dryer! Found out he goes to the same Church & we know the same people. Lar is the nicest, most positive, honest, hard working guy & told me about his family & I have a new service guy I call my friend in Christ now!!! It was worth every cent I paid him! Thank you Lar!!!