Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Had a problem with my dryer and set up an appointment the next day…read more The driver arrived when expected and got right to work. He fixed my dryer 1st trip.

T-10 Jason was amazing! He came to the house for a dishwasher repair and he was very helpful…read moreidentifying the problem and securing us the piece we need to get it working.

Do yourself a favor and ask specifically for Debbie Hamm (Furniture & Mattress Specialist)!…read more I've shopped at Sherman's located in Normal for several years and each time Debbie Hamm helped me with the sales. She's knowledgeable and friendly; a breath of fresh air when making large purchases. Thanks Debbie, I'll be back again!

Brought a TV stand. Chris was awesome to work with…read more Explained everything to me in the event I had problems. This is about my 3-4th purchase from Sherman's always a good smooth experience.

My sub zero two drawer refrigerator finally died. Kevin came and looked at it and ordered new…read moreparts and fixed it all the same week. It works perfectly now and I didn't have to pay to buy a new one. I couldn't be happier.

They did a great job repairing my Bosch dishwasher. They were easy to contact, came at the…read morescheduled time and fixed the problem. Very reasonable cost too. Couldn't ask any more of them. Will definitely use again.

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!

If I could give them a 0 I would.. they are very unprofessional & have an incompetent store…read moremanager. They don't keep up with the accounts or purchase receipts. Then say you had the merchandise for months at a time. Which doesn't make sense being I HAVE PAID OFF most of the items we discussed and some I didn't even acquire. Anywho an even if I did rent its short or long term. I can send it back... I really believe that they didn't have what I was looking for so they made an excuse. instead of just saying we don't have it in stock. This is why I buy!!!!!!!

These guys are a great bunch of people, always have been good to us! They have excellent products…read moreat great prices!

I need to get my phone fixed so I brought it to the Geek Squad. They needed to order a part that…read morewas supposed to be mailed in 3 days. It has been over a week now, so I wanted to call and ask if the part came in. I have called 10 times to try to talk to someone at the Bloomington store and every time I am connected to a help center far away who can't tell me if the part is in or they tell me to keep calling the same number and hope someone from the store picks up before they do.

The supposed Geek Squad manager tried to charge me extra for an appliance delivery, and said…read moredelivery has been rescheduled four times now. Only one of those times was my fault.

Where do I start with all the great things to say. Both the people I worked with were amazing help!…read more I had bought an AC fan motor online and now needed a fan blade. For starters the price difference from The Parts Depot IN STOCK OPTION was only $10 more. I wish I hadn't had to wait 2-3 days to get mine online and just bought there higher quality option (with warranty) in store. Regardless of the fact that I bought online, the owner didn't hesitate for one second to go above and beyond to help me out. We could not find my fan blade (very unique) so he kept the assembly and emailed his supplier, the NEXT DAY he had the parts I needed waiting for me! Idk about you, but this kind of service, pricing, and convenience if worth it's weight in GOLD! Needless to say I am a Parts Depot customer for LIFE now. Thanks!!!

Today was the second time I used this business and I was not disappointed at all. A week earlier I…read morehad stopped in and bought a new motor for a bathroom exhaust fan. The correct one was given to me, yet when I got home I realized after installed that it was not spinning the correct direction to exhaust . Before tearing into it myself and finding online that the motor only spun one direction, I took it back. After about ten minutes of troubleshooting, knowledge, know-how and all around friendly service the staff had it working the way I needed it. I say support small businesses as much as you can, especially this one!! Before you give up, throw it out and buy new, give Parts Depot a try.

I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost…read morewas the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend.

I called and scheduled a same day appointment. The Service Technician was supposed to call me and…read moreshow up between 12 and 5. I waited all day. I got no call and no one showed up. At around 4:45 I called and was told that the office would give me a call. I got no such call and still no one showed up. I called them the next day and they offered to have a technician come four days later. I told them never mind, I'll get someone else. This could have been a fluke, however, it was very inconvenient for me. This being my only experience with them, I could not recommend this company.

Big Lar is the best for quick efficient service, at a reasonable price! He is all I will ever use…read morefor appliance repair. He saved the day working me in same day and fixed the problem! I highly recommend him!!!

Have used Big Lars twice in the last few years. Always answers the phone, arrives on time and does…read moregreat work at a reasonable price. Very satisfied!