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    Furniture Row

    2.7 (22 reviews)
    Closed 10:00 am - 8:00 pm

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    5 years ago

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    7 years ago

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    5 years ago

    Update to previous post. Customer service is awful and takes no responsibility for their mistakes. I will never use them again.

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    8 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    13 years ago

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    Sherman's - This is all of the brand new cabinets. This project cost over $10,000 in total with appliances and everything.

    Sherman's

    (67 reviews)

    $$

    Friendly folks, just an ok selection and not a bad timeline. We started an order with a sales…read morelady, but took the material sample home to check the color with the room. She was busy when we got back, but a gentleman helped us finish the order. Both were very friendly and had no problem with finding answers to our questions. Said 4-6 weeks, but probably closer to 4. We were looking at fold out sofas. They only had 1. But the store isn't that big and I am not sure if those are that popular anymore. The mattress on it was horrible and they said we could upgrade for $300, but didn't have a sample of that mattress. Haven't gotten the sofa yet, so can't review that.

    I bought a small, power recliner from the Normal store a few days ago, then after it was delivered…read moreyesterday it did not work properly, getting stuck in recline or not powering at all. After speaking with the service department in Peoria Heights yesterday, then again this morning, after the recliner was again stuck in full recline, they said they could not get a tech to me for 5 days. I went into the Normal store, told them what the problem was and asked for help. Debbie, my salesperson, asked Julian from the warehouse to follow me home and see what he could do. He quickly determined the problem was wires getting caught in the moving mechanisms underneath, secured them out of the way with zip ties, and everything worked perfectly. Thank you to the Normal store for promptly addressing this issue, but a thumbs down to the service department.

    Martin's Home Furniture

    Martin's Home Furniture

    (23 reviews)

    $$$

    The couch we ordered and received timely is solid, the color and style requested and comfortable…read more This is not our first purchase from Martin's, so it was reasonable to expect all to go as planned. However, there was a delivery fee. Our home is in Morton, Illinois, only 40 miles from the store. I feel that is close enough to not have a delivery fee added. When the couch was delivered, I asked the two technicians if they would help me move the couch we already had to the garage, which they readily agreed to. As an appreciation, I gave them a $20 tip, for the three minutes it took to move the couch. As we learned later, there was a $50 fee from Martin's for the two technicians to move the couch. Certainly, a surprise. I won't make that mistake again.

    We are moving into the Bloomington/Normal area from out of state. We were shopping online for…read morefurniture and noticed a good deal on a sectional we liked. Again, out of state- not sure what the prices are like in general in this area. We placed an order and it was cancelled because of a pricing error on the side of the company. We had called to follow up on the order, didn't hear anything back. Called again, can't find it. Emailed the receipt and finally get a call back 1.5 months after our order- Oh we thought this was taken care of, you were told that was not an honorable price/sale. Well, obviously we were not told- as we keep following up. You can't advertise things online and then swoop in and cancel orders because you don't like the price you sold them at. I have a whole house to furnish, will not be using them.

    Furniture Row - furniture - Updated May 2026

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