Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

My sub zero two drawer refrigerator finally died. Kevin came and looked at it and ordered new…read moreparts and fixed it all the same week. It works perfectly now and I didn't have to pay to buy a new one. I couldn't be happier.

They did a great job repairing my Bosch dishwasher. They were easy to contact, came at the…read morescheduled time and fixed the problem. Very reasonable cost too. Couldn't ask any more of them. Will definitely use again.

Brought a TV stand. Chris was awesome to work with…read more Explained everything to me in the event I had problems. This is about my 3-4th purchase from Sherman's always a good smooth experience.

Do yourself a favor and ask specifically for Debbie Hamm (Furniture & Mattress Specialist)!…read more I've shopped at Sherman's located in Normal for several years and each time Debbie Hamm helped me with the sales. She's knowledgeable and friendly; a breath of fresh air when making large purchases. Thanks Debbie, I'll be back again!

Was extremely prompt and very reasonable. I called him Monday and he is able to come out next…read moremorning on Tuesday. Very nice independent repairman

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!

Where do I start with all the great things to say. Both the people I worked with were amazing help!…read more I had bought an AC fan motor online and now needed a fan blade. For starters the price difference from The Parts Depot IN STOCK OPTION was only $10 more. I wish I hadn't had to wait 2-3 days to get mine online and just bought there higher quality option (with warranty) in store. Regardless of the fact that I bought online, the owner didn't hesitate for one second to go above and beyond to help me out. We could not find my fan blade (very unique) so he kept the assembly and emailed his supplier, the NEXT DAY he had the parts I needed waiting for me! Idk about you, but this kind of service, pricing, and convenience if worth it's weight in GOLD! Needless to say I am a Parts Depot customer for LIFE now. Thanks!!!

Today was the second time I used this business and I was not disappointed at all. A week earlier I…read morehad stopped in and bought a new motor for a bathroom exhaust fan. The correct one was given to me, yet when I got home I realized after installed that it was not spinning the correct direction to exhaust . Before tearing into it myself and finding online that the motor only spun one direction, I took it back. After about ten minutes of troubleshooting, knowledge, know-how and all around friendly service the staff had it working the way I needed it. I say support small businesses as much as you can, especially this one!! Before you give up, throw it out and buy new, give Parts Depot a try.

I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost…read morewas the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend.

I called and scheduled a same day appointment. The Service Technician was supposed to call me and…read moreshow up between 12 and 5. I waited all day. I got no call and no one showed up. At around 4:45 I called and was told that the office would give me a call. I got no such call and still no one showed up. I called them the next day and they offered to have a technician come four days later. I told them never mind, I'll get someone else. This could have been a fluke, however, it was very inconvenient for me. This being my only experience with them, I could not recommend this company.

T-10 Jason was amazing! He came to the house for a dishwasher repair and he was very helpful…read moreidentifying the problem and securing us the piece we need to get it working.

Sigh!! When I write reviews either good or bad I give as much detail as possible. We try to use…read morelocal businesses and non-chain businesses. But we plan not to use Dick Van Dyck again. 1) We purchased a new dishwasher late 2025. The middle rack was not rolling out after moving to a different level. They came out and said there is rust on the track and it is a known issue with the model we bought. If I was a retailer, I would be all over the manufacturer. I would at least check the appliance before it left the store to the customer. But that might just be me. 2) On August 7 we purchased a new refrigerator from Dick Van Dyck. After a few days we noticed the audible notification that the door is still open is not working. Service came out and said it looked like the sound board is out. ON A NEW REFRIGERATOR? Service came out on 8/31 to replace the sound board. That did not resolve the issue. Tech said there might be an issue with the main board. ON A BRAND-NEW REFRIGERATOR? Also, while the tech was there the meat / cheese drawer got set to freezer. This froze out meet, cheese and a bottle of wine. It froze the wine and caused the cork to pop. 3) We called on 9/1 and talked to our salesperson Lee to express our displeasure. He said he would talk to the tech to see what is going on and call us the next day. Still no word from anyone at Dick Van Dyke on anything. AVOID DICK VAN DYKE!!!!!!!

Needed repairs for my LG washer. Was able to get a serviceman out thr next day who had the parts on…read morethe truck and was able to complete the repair. Fair price considering they had to drive over from Bloomington. Jack knows what he was doing and explained it all very well. Will definitely call if I need them again.

Aaron is an excellent technician, really knows his craft. On time with appointments, honest and…read morefair with estimates and work. Highly recommend.