Made the appointment on Friday afternoon. Couldn't get an appointment until Monday at noon…read more Dustin was the technician. I explained the symptoms. He knew exactly what was wrong. About 20 minutes later he had replace a fan which was OEM. Price was as expected. Works fine.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

Kevin came and repaired a range that took very little time and it worked perfectly once he was…read moredone. I didn't need to buy a new range and the simple fix was very affordable! So happy with the service and look forward to using JT's for all my appliance repair needs!

we called Jt's appliance repair several hours ago and explained that our refrigerator was only…read moreworking in the freezer section. We were very fortunate that we got a call within an hour and they had a cancellation and can be there this afternoon. When the technician showed up he was very professional and efficient in his work. This is the shocking part if anyone has called a company in the last couple years. The technician Arron had the part with him and installed it the same day WOW. I cannot recommend them enough

Friendly folks, just an ok selection and not a bad timeline. We started an order with a sales…read morelady, but took the material sample home to check the color with the room. She was busy when we got back, but a gentleman helped us finish the order. Both were very friendly and had no problem with finding answers to our questions. Said 4-6 weeks, but probably closer to 4. We were looking at fold out sofas. They only had 1. But the store isn't that big and I am not sure if those are that popular anymore. The mattress on it was horrible and they said we could upgrade for $300, but didn't have a sample of that mattress. Haven't gotten the sofa yet, so can't review that.

I bought a small, power recliner from the Normal store a few days ago, then after it was delivered…read moreyesterday it did not work properly, getting stuck in recline or not powering at all. After speaking with the service department in Peoria Heights yesterday, then again this morning, after the recliner was again stuck in full recline, they said they could not get a tech to me for 5 days. I went into the Normal store, told them what the problem was and asked for help. Debbie, my salesperson, asked Julian from the warehouse to follow me home and see what he could do. He quickly determined the problem was wires getting caught in the moving mechanisms underneath, secured them out of the way with zip ties, and everything worked perfectly. Thank you to the Normal store for promptly addressing this issue, but a thumbs down to the service department.

Was extremely prompt and very reasonable. I called him Monday and he is able to come out next…read moremorning on Tuesday. Very nice independent repairman

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!

Where do I start with all the great things to say. Both the people I worked with were amazing help!…read more I had bought an AC fan motor online and now needed a fan blade. For starters the price difference from The Parts Depot IN STOCK OPTION was only $10 more. I wish I hadn't had to wait 2-3 days to get mine online and just bought there higher quality option (with warranty) in store. Regardless of the fact that I bought online, the owner didn't hesitate for one second to go above and beyond to help me out. We could not find my fan blade (very unique) so he kept the assembly and emailed his supplier, the NEXT DAY he had the parts I needed waiting for me! Idk about you, but this kind of service, pricing, and convenience if worth it's weight in GOLD! Needless to say I am a Parts Depot customer for LIFE now. Thanks!!!

Today was the second time I used this business and I was not disappointed at all. A week earlier I…read morehad stopped in and bought a new motor for a bathroom exhaust fan. The correct one was given to me, yet when I got home I realized after installed that it was not spinning the correct direction to exhaust . Before tearing into it myself and finding online that the motor only spun one direction, I took it back. After about ten minutes of troubleshooting, knowledge, know-how and all around friendly service the staff had it working the way I needed it. I say support small businesses as much as you can, especially this one!! Before you give up, throw it out and buy new, give Parts Depot a try.

Called them to fix my treadmill. It was the motor. They ordered the new part (more than 1600$) and…read morecharged it to my credit card.2 days later I called the treadmill co and found I had a 10 yr parts warranty. Immediately called Mr Appliance back to cancel the motor order. That was 2 mos ago and despite calling them repeatedly, stopping into their place on Oakland Ave and leaving messages for the manager and owner, I am yet to receive my money back. I have now reached out to my credit card co and am going to leave negative reviews (I had told them they needed to AT LEAST call me back!) despite wanting to resolve this in a normal manner.

I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost…read morewas the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend.

We had a freezer stop working under warranty. They came out at least five times, it would work for…read morea bit and then stop again. We threw away food 3 times. After several calls to their service department I quickly learned that "we will call you back" meant I better call them back because they never once actually followed up with a call back.

First, Lee was our sales person he did a great job. He knew about all of the appliances we were…read moreinterested in.And very friendly. We rarely buy on the first visit but we have had good experience in the past. The delivery could not have gone any better Matt and Willie were very friendly and careful. I've never had much luck with deliveries in the past. So all of them were exceptional.

Needed repairs for my LG washer. Was able to get a serviceman out thr next day who had the parts on…read morethe truck and was able to complete the repair. Fair price considering they had to drive over from Bloomington. Jack knows what he was doing and explained it all very well. Will definitely call if I need them again.

My 75" LG had an HDMI port that wasn't working. LG scheduled the warranty repair through Advanced…read moreElectronic Industries. The office called within 15 minutes of LG setting up the ticket. They were communicative as the part was ordered and then arrived. The tech was incredibly knowledgeable, professional, and had it repaired in no time. He even assisted me in understanding what can block WiFi signals (air ducts, anything metal in the walls) as I looked for a better place to install my Wi-Fi extender.