I hired Haul-It Movers Plus after being personally assured by the owner, Kris, that his company was…read moredifferent. He told me he "got into this business because he hated how other companies take advantage of people." I believed him. I wish I hadn't.
The move was quoted in person by Kris himself at around $3,500, which I thought was reasonable for our short 37-mile in-state move, and included a second truck that was "to avoid a second trip." That second truck never came. Instead, they made four trips, left several items behind, and then attempted to charge me TRIPLE the original estimate for a stressful, disorganized, and ultimately unfinished move. I was eventually invoiced:
* $10,038 for the move (before their so-called "goodwill cap")
* $2,385 for packing, on top of $550 already paid on day one
* = $12,423 total, if I hadn't pushed back
...plus I had to pay out of pocket to finish the move myself, because they left behind multiple valuable items--including family heirlooms, medical supplies, décor, and luggage.
By the end, I felt like a nuisance, not a customer. Co-owner Danial even wrote: "We get that a lot from customers... 99 out of 100 times people don't realize how much they have."
(RED FLAG: They know this is a common problem--yet they do nothing to estimate more honestly. And remember, this was after an in-person walkthrough by the company owner.)
The "move" itself was a complete mess. Boxes were packed slowly, inefficiently, often mislabeled, and loaded in a way that wasted truck space. The crew rotated daily, had no consistency or oversight, and even included what I later learned was a 14-year-old girl--clearly underage, and still billed at full mover rate.
Delina--who I later learned is Kris's wife--joined one of the days. SHE was efficient, upbeat, and kind. Delina and her small team moved more in 2.5 hours than the previous crews had in three full days. The energy changed entirely. Honestly, she should be running the company. Unfortunately, she was only there the one day.
At one point, I raised concerns and I was told they wanted to "make things right" and cap the total at the most recent running estimate--which at the time was $6,636 (including packing).
But then the move was "capped" at $8,000, already much higher than promised. THEN they claimed the cap only applied to the move itself and added the $2,385 packing invoice separately--bringing the total to $10,935. They had the audacity to call this a "goodwill gesture"
I immediately paid the $8,000 invoice and respectfully requested they honor the "cap" by rescinding the packing invoice. They refused blaming me for the following:
"Added furniture from family" False: every item was reviewed during Kris's walk-through.
"Lack of space" False: my new home had the same layout plus a cleared 1,600 sq ft garage.
"Changing furniture placements" False: I provided a detailed blueprint as requested.
"Extra trip requested by me" 100% untrue. I explicitly voiced concern over the multiple trips.
Disturbingly, they even blamed my 7-year-old, Lexi --though she was only present during the one day things actually went well (when Delina was there).
(Lexi had been excited to have her large American Girl dollhouse reassembled--something Haul-It had taken apart and promised to put back together. Instead, they left it in broken pieces. Picture attached. I guess that was their way of "getting her back.")
They topped this off with threats of "legal action" for not paying the surprise additional invoice fast enough--which ironically, was all paid within the same number of days it took them to NOT finish the job
I will be filing legal complaints, citing:
Underage labor
Misrepresentation of costs
Unfinished services
Repeated harassment over billing
I trusted them. I needed help. Instead, I was overcharged, gaslit, and blamed--then left with a broken and missing items, and a child who cried over the state of her cherished belongings. I still can't believe the incompetence, rudeness, and dishonesty.
Get everything in writing. Triple whatever they quote. And be ready to finish the job yourself!