I spoke with Glenn over the phone about some issues. I was having with a recent repair amazing…read morecustomer service. I feel taken care of as a customer.I completely recommend this company to anyone that needs help.They go above and beyond to help you and make sure that you walk away with what you need.Fixed with the least amount of money spent

Had issues with Lenovo laptop, took it in for repair. 1st time I was called and told it was ready…read moreto pick up, took laptop home and same issue. Tookaptop back in and they ordered a new battery and installed, went to pick it u, a week later, and i decided to plug it in and test at the store before going home. SAME ISSUE. This time, I happened to notice the flashing amber light and Googled it, told the repair person it said "battery or battery connection error" - then noticed that the power port was very loose. Asked them to repair AND TEST before calling me to pick it up AGAIN, so I didn't make yet ANOTHER trip for an issue that was not resolved. Manager called 2 days later the next to say they were not sure how long it would take to repair or I could come get the laptop AND a refund. Told manager, Jashon, that I would come in and pick the laptop up and wanted the refund since they still did not know what was wrong with it. Went in to pick up and get refund, Jashon gave me a refund MINUS $50 for troubleshooting. I said I should get a full refund as they still did not know what was wrong with it AND that I had driven out here TWICE before and the issue was not resolved. Jashon said he could escalate to his manager and I ended up leaving as no one else was working and I did not want to wait. DO NOT GO TO THIS PLACE as they do not TEST their repairs. A service center should know to test their repair BEFORE calling the customer to pick their item up. I should have a FULL REFUND as they still did not know what was wrong with the laptop and it was not fixed!!!

My computer was recently hacked. Took it to Facet technologies ( Nerds on call) Told them it was…read moretime sensitive as I need the computer for my job. They charged me $75 and told me it would be a day or so. A week later I still wasn't contacted. None of my emails or phone calls were returned. I finally went in person and was told there would be an additional $225 to address my issues. I told them the computer didnt cost $300 and declined their service Despite the fact they had NO FOLLOW THROUGH COMMUNICATION AND TOOK AN ADDITIONAL WEEK ( COSTING ME BUSINESS) I RECEIVED NOTHING FOR MY !$75. I felt I was being EXTORTED and emailed FACET MAIN OFFICE. To date I have received NO RESPONSE. This company has NO INTEGRITY and could care less about customer service. NEVER do business with Facet!!!

From the owner: Facet Tech helps business owners focus on what they do best by providing IT support, managed…read moreservices and cybersecurity solutions with fast response times and friendly, knowledgeable service!

No matter what I write, I will never be able to write how pleased I was today when I completed my…read morefirst experience with this company. My Mac laptop crashed yesterday .... I had the blue screen of death when I called heart technology and talked to Renée for the first time. I have dealt with the geek squad at Best Buy, and they were okay... And I have dealt with a few independent Apple technicians that work out of their house and they were okay... But nothing like the customer service and attention that I got yesterday and today. I run my entire company off of that laptop. We run a number of local hair salons and understand just how important customer service, follow-up, quality, and friendliness can be. I felt like the entire staff of this company stopped in their boots and immediately all went to work on my computer. That was the perception that I got from Renée and the technicians that worked on my laptop. They got the laptop back to me on the same day. And the price was not bad. This can be a pretty panicky experience, when you lose your laptop and all your data. I am never going to work with any other company after my experience today with heart technology.

I was very pleased with the service and work they did on my Macbook…read more The person who wrote the negative review about the $90 diagnostic fee was confused. Yes, they require this, but when you have them fix your issue they subtract the $90 from your repair. I see the importance in requiring the diagnostics.

Seems slow checkout. Scans something then presses some keys, etc. What are they doing? Just scan…read moreit and bag it and get me on my way.

Helpful staff. The store is pretty well stocked. There always seems to be a wait at the cash…read moreregister.

I scheduled an appointment no waiting, very prompt and helpful, resolved by problem in 10 minutes…read more I am very pleased with their service and work.

A must go for cell phone repair and supplies. I had issues…read morewith my iPhone this week and went to CPR Cell Phone Repair. They fixed all my issues and had my phone back to me really really quick! Thanks A Lot!