My computer was recently hacked. Took it to Facet technologies ( Nerds on call) Told them it was…read moretime sensitive as I need the computer for my job. They charged me $75 and told me it would be a day or so. A week later I still wasn't contacted. None of my emails or phone calls were returned. I finally went in person and was told there would be an additional $225 to address my issues. I told them the computer didnt cost $300 and declined their service Despite the fact they had NO FOLLOW THROUGH COMMUNICATION AND TOOK AN ADDITIONAL WEEK ( COSTING ME BUSINESS) I RECEIVED NOTHING FOR MY !$75. I felt I was being EXTORTED and emailed FACET MAIN OFFICE. To date I have received NO RESPONSE. This company has NO INTEGRITY and could care less about customer service. NEVER do business with Facet!!!

From the owner: Facet Tech helps business owners focus on what they do best by providing IT support, managed…read moreservices and cybersecurity solutions with fast response times and friendly, knowledgeable service!

No matter what I write, I will never be able to write how pleased I was today when I completed my…read morefirst experience with this company. My Mac laptop crashed yesterday .... I had the blue screen of death when I called heart technology and talked to Renée for the first time. I have dealt with the geek squad at Best Buy, and they were okay... And I have dealt with a few independent Apple technicians that work out of their house and they were okay... But nothing like the customer service and attention that I got yesterday and today. I run my entire company off of that laptop. We run a number of local hair salons and understand just how important customer service, follow-up, quality, and friendliness can be. I felt like the entire staff of this company stopped in their boots and immediately all went to work on my computer. That was the perception that I got from Renée and the technicians that worked on my laptop. They got the laptop back to me on the same day. And the price was not bad. This can be a pretty panicky experience, when you lose your laptop and all your data. I am never going to work with any other company after my experience today with heart technology.

I was very pleased with the service and work they did on my Macbook…read more The person who wrote the negative review about the $90 diagnostic fee was confused. Yes, they require this, but when you have them fix your issue they subtract the $90 from your repair. I see the importance in requiring the diagnostics.

Seems slow checkout. Scans something then presses some keys, etc. What are they doing? Just scan…read moreit and bag it and get me on my way.

Helpful staff. The store is pretty well stocked. There always seems to be a wait at the cash…read moreregister.