CHRYS ZAMORA (service technician) did a FANTASTIC JOB installing my 50 gallon American Standard…read morewater heater yesterday in Dublin, CA. He was on time and was very polite and professional in the job he performed. I've done previous business with WHO, and they've always done a great job. THANKS, Chrys, for the great install job. It is appreciated. I highly recommend this water heater company for fixing/replacing your water heater. 5 STAR RATING all the way for this company which has been serving the Bay Area since 1968. Greg C., Dublin, CA. (2/3/25)

I cannot tell you just how amazing this company is with service. I called because our water heater…read moreshut off and Sean, the gentleman who answered the phone, was so incredibly kind, helpful and just plain awesome... He walked me through how to light the pilot, and troubleshoot for future as well. I will forever call these guys, the level of professionalism, patience and knowledge is exactly the type of service I love. I highly urge you to use these guys.

Snaked my kitchen sink blockage and now we're good as new. Showed up on same day of my call, quoted…read moreme a price, and stuck to it without trying to upsell. Special thanks to Carlos and Salvador for good, quick work and Marco and Maria for coordinating it all smoothly.

Reed plumbing has been my pumbers for 5 years. I own four apartment units. They have never…read moredisappointed. Work is thorough. They are easy to deal with and their fees are reasonable.

This company never disappoints and has constantly gone above and beyond what is needed. This time,…read moreour water heater thermostat failed so no hot water from Xmas on...so Monday 12/29 I make some calls to companies specializing on water heater replacement. I won't name their name but after fast inital reponse - nada. So I called my goto plumbers. We went out and bought a replacement water heater from Ferguson (check out my review for them - awesome). My wife and I dollied and manipulated all 137lbs of that bad boy into the garage. Edgar was my tech from Magnificent (He thought it was a "check" vs. "replace"). This could have been a disaster because we are now at New Year's Eve. They typically only do commercial water heater replacement but calls his boss, gets the gren light and because we are loyal customers, discounts the service cost. He tells me he can do it, calls to re-arrange some family plans and just makes it happen! At the end, he noticed a pipe with some carbon monoxide venting which he also fixed. We've used them on several different occasions and it's ALWAYS 5+ stars.

We had an emergency, flooding under our sink on a Sunday, and they sent someone within a few hours…read more They followed up the next day complementary. We had a great experience, really great expertise. I recommend them highly.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

I live in Cupertino and my landlord chose BWH to replace my electric water heater…read more Spencer and his co-worker did a great job. They arrived on time and covered my carpet before starting their work. Spencer was articulate and took the time to explain the work. It was not easy because I live on the 2nd level but they completed the work ahead of schedule. I would highly recommend Spencer and BWH.

Excellent job. My tankless water heater broke in the evening, had a chat with Frans and was able to…read moreget it fixed the following morning.

About a month ago I asked them if they flushed water heaters. They responded with asking for the…read moreserial number of my water heater and then proceeded to tell me that my water heater was ~20 years old and needed a full replacement although it still worked fine. Today I was talking to another company about the water heater replacement and they looked up my water heater and found that it was less than 12 years old and that my water heater is rated for 15-18 years of use. The other water heater company https://www.yelp.com/biz/dependable-water-heaters-san-jose (I'm not affiliated with them in any way) sent a screenshot from the manufacture's website showing the manufacture date. This company is a complete scam.

Sean provided excellent service in replacing our gas tank water heater. He also reconfigured the…read moreexposed plumbing around the unit to improve the aesthetics. We were pleased with the installation.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

We called on Tuesday for an appointment to replace our 50+ year old bibs before our washing machine…read morewas installed. I mentioned we were retired and if they had any cancellations we would be available. Within a couple of hours Austin come out to do the job, he said it should be an easy but because they are old he could run into problems. One was easy the other was difficult, he worked on this repair until he had to leave for his next appointment. Today Adam came out and finished the job. Both of them were professional and did a great job. They took care of us before our scheduled appointment with excellent service and quality workmanship. It is very refreshing to have a job well done and to exceed our expectations. We were only without water for less than an hour total. Keep up the excellent work!

Had 2 issues serviced in June: 1) broken pressure regulator valve and 2) broken irrigation backflow…read morevalve. Savior was recommended by our neighbor who previously had the same issues, and they gave a competitive quote. Jaime was excellent, completing the repairs in just a few hours. Everything worked well for a couple months until the backflow valve leaked this month. Apparently one of the reused shutoff valve parts broke and caused the leak. Jaime again fixed it quickly and efficiently at no cost since it was under warranty. Unfortunately some dirt debris was introduced into the line and the backflow valve caught it, did its job, and gushed water out the evening of the repairs when the irrigation timer came on. I spoke with Tom, Savior's owner, who explained everything that happened and came out with Jaime to discuss in person. Jaime flushed the line and reset the backflow valve. I appreciate that Tom came out to explain the situation and ensure I was satisfied with the service repairs. It's good to have the personal touch from a local company.

The person who answered my call on a Sunday night was calm and clear and pleasant, and gave me an…read moreappt. for my requested time the next morning. The serviceman, Carlton (sp?), was great. He carefully examined the water heater, explained his diagnosis and offered options of partial fix or full replacement. When I got a second opinion, it was the exact same diagnosis and recommendation and price level, so I knew it was legit. Water Heater Specialists is a good company to work with.

Jesus Barajas gave us an excellent service with our water heater. He answered all of my questions…read moreand concerns, highly recommend! - Ken

My need to replace faucets and shower cartridge due to mineral deposits was quite straightforward…read more I simply needed a plumber whom I could trust and charge reasonably for the work. After having gotten a couple of quotes from highly rated larger local companies who apparently would charge a lot more, I opted to go with TTL Plumbing (thanks to ChatGPT, ha, ha). I was very happy that I did! The pricing was very fair, and Tim was friendly and easy to talk to. I can't vouch yet for more challenging work, but I've found my present and future plumber!

*FINAL UPDATE*: Tim edited his response 6 times (see Gmail screenshot) after I posted the update so…read morewhat you see as his response now is NOT the original. I'm done with this and will not engage further. Thank you all for reading! *UPDATE*: Tim's response to my review speaks for itself. Defensive and guilt-tripping! If I were the biz owner, I'd just apologize for the miscommunication. I'd have totally updated the review to 4 or 5 stars. I'm not even lowering my rating after his response; I'd rather stay fair than reactive. *ORIGINAL REVIEW*: I'm giving three stars because Tim, the plumber, was very nice, professional and helpful when we spoke on the phone. Unfortunately, the administrative side handled by Jade was a different story. I had booked an appointment for a drain clog and disposal repair but managed to resolve the issues myself. I messaged Jade to cancel with over 24 hours' notice to be respectful of their time and even followed up the next morning to ensure they saw the message so they wouldn't waste a trip. Instead of a professional acknowledgment, I received a lecture about how they "don't double-book" and that my 24-hour notice was "last minute." Not double-booking is standard for any plumber, and it shouldn't be used as a reason to guilt-trip a client for providing a full day's notice, especially when no specific cancellation policy was ever disclosed at booking. The response was dismissive, ending with a "wish you luck in the future." It's unfortunate because I actually had a second, larger project (a shower leak) I was planning to hire them for, but the unprofessional attitude from the office makes it impossible to do business here. If you hire them, just be aware that being respectful of their time might still result in a lecture if your plans change.