We had a great experience with Doug and his crew at Infinium pools…read more Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great!

Late review: signed contract in December 2020/Pool completed in late May 2021…read more We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed.

Carlos and his team at Cerda Pool did an amazing job of designing out back yard, pool and bbq. Not…read moreonly was the work amazing but when we had questions or little issues after he was prompt to get back to us. Even after a year was up:) We love Carols and his team. Best team ever! Best pool ever! I fully recommend Cerda Pools to you...

Charly and his team replaced an older Subpanel with a new Jandy Aqualink Subpanel that I can…read moreprogram with my phone. He fixed the wiring to get my jacuzzi working again and helped me set a schedule for my variable speed pump. Also, my variable speed pump was stuck on high speed, and he linked it into the Jandy subpanel where I have a high speed and a low speed which will save me money. He also offered to give him a call if I had any questions or problems in the future I am completely satisfied with Cerda Pool construction and highly recommend them for anything to do with your Pool.. I actually had two other Pool guys out trying to get my Jacuzzi to work and Charlie was the only one who got it to work with the same equipment before I even changed anything out. Highly recommend!

Adam has been servicing our pool for close to 10 years now & he does an Awesome job we have never…read morehad an issue that he couldn't resolve, I highly recommend him & his pricing is very good also.

I've been using Mirage Pool Services for 3 years plus, these guys are great "Adam" the quality of…read moreservice is 100% and above!! My pump recently went out and Adam / Alex located when for me and installed it right away! Again customer service is far and beyond out of this earth!! Thank you Adam / Alex!

I needed a pool tile cleaning and Pool Rehab did a great job! Jeremy was in constant communication…read morewith me, he did a good job explaining the cost, no surprises nor hidden fees. Leo provided a great service, we are very happy with the end result.

We HIGHLY RECOMMEND POOL REHAB for cleaning built-up calcium deposits on pool tile and natural…read moregranite boulders. Our pool has extensive natural granite forming the dam wall between the pool and spa as well as granite boulders that are a major element of the spa and waterfall. Pool Rehab's Office Associate was professional and efficient in setting up our appointment. Jeremy was punctual, professional, knowledgeable & courteous in giving us an onsite estimate. Brian Rios, the Pool Rehab Technician, called before his arrival, arrived on time, was professional, friendly, courteous & explained his procedure and systematically worked to remove ALL the chemical buildup on our pool tiles and the natural granite. Brian was very conscientious & courteous in making sure we were pleased with the results before moving on to (blow) clean the Tru Abrasive off of the coping and surrounding deck and pergola area and vacuuming the pool, before sealing the tiles. Brian gave us instructions on when to begin filling the pool, so as not to do it before the sealer, properly dried. Our pool tiles are clean & look new, and the natural granite boulders have been restored to their calcium- free natural beauty without damage to this natural rock. WE HIGHLY RECOMMEND BRIAN RIOS, the POOL REHAB TECHNICIAN! Our pool looks beautiful! THANK YOU to the POOL REHAB TEAM!

Beautiful job..Honest and very creative. Made the process…read moresmooth. The office was very polite and accessible.

Super fun! Eric Holter did an amazing job building this pool! Thank you for doing the great work…read moreyou do!

They did great and sent someone same day to diagnose my pool equipment issue. I highly recommend…read morethem for your pool needs

I had initially given this company 5 stars but once the owner hired young kids to do the work the…read morequality of service went down hill. I was wondering why my pool was suddenly looking bad all the time so I checked the security cameras. From the time the pool guy would show up to the time his truck was gone was sometimes as little as three minutes, no joke. He would come dump chemicals in and leave. No brushing, no sweeping, nothing, even though the pool obviously needed it. I have since learned to take care of my pool myself and it looks fantastic again.

We had an outstanding experience with Naturescape Pool Remodel! From our very first meeting, David…read moreSalem stood out as someone who truly cares about his clients and takes pride in his work. We had 4 bids when we were ready to remodel our pool and David was the most knowledgeable and trustworthy. I am very thorough when getting bids for projects and David checked off all the boxes for being the right person to work with. He was professional, responsive, honest about timelines and pricing, and incredibly easy to communicate with throughout the entire project. We had a vision for what we wanted and he helped us make it happen. We added a Baja shelf, water features, new lighting, upgraded our spa jets, added a new deck, replaced all our concrete, installed drainage throughout the backyard, built a new gas fire place pit, and installed new pool/spa equipment that is all automated and accessible on a phone app. What impressed us most was David's attention to detail and commitment to quality. He didn't just "renovate a pool" -- he completely transformed our backyard into an oasis. The design, craftsmanship, and finishing touches exceeded our expectations. Every element feels intentional and elevated, and the space is now somewhere our family and friends love year-round. David made the process smooth and well-managed from start to finish. His crew was respectful, efficient, and clearly skilled at what they do.We couldn't be happier with how everything turned out

We contacted David after we reached out to 2 other pool companies and We told David what we were…read morelooking for and David had made some suggestions to us especially having the back of the pool with 2 waterfalls which in my opinion was very reasonable. What we liked most about David he helped us and gave us visionof the type of pool we wanted. He gave us more for a very reasonable price than any other contractor. With the other Contractors we would have gotten a very basic cement pool with maybe one light. David has been doing pools for 27 years and him and his team is really outstanding on what they do. David works with 2 companies for tile and stone out in Anaheim at Npt. We did not mind going out their to look at tiles and stone it was a great experience to take tile samples and see how they are in different lighting. We also had David do small stone planter around the pool area that matches the back of the pool and also adds additional seating which came out amazing. David and his team helped to cement in our whole back yard and also put in a patio as well. If you want an amazing back yard were you can gather around with friends and family Naturescape pools I highly recommend. Thank You David for making our vision come together.

Finding the right Pool service professional can be very scary and overwhelming, whoever you hire is…read moregenerally walking into the situation blindly as they didn't do the installation. Jiri was very knowledgeable and was able to get our pool back to crystal clear, I felt good about him being at my home even if I wasn't there and also knowing he would show up and do the job even if I was out of town for the week! Thank you Pinnacle Pools

It took Juri 75 days to repair a spa pipe leak that in reality took about 5 total hours to fix. He…read moredid have to re-build the pipes underneath, but pool building is his business. Calls and texts were unanswered and he does not keep appointments or respect the clients time. If you're very patient and repeatedly nag him, he will finally finish the job. I would not recommend his services.