This is one of the worst Dunkin Donuts in the area. The staff is OFTEN on their phone or standing around talking to a coworker not working. Saw a worker drop a bunch of paper bags meant to place food in because she was on her phone so only had one hand available. Awful read more

Worst service ever! They only care if you are in the drive through or have done a mobile order. I walk in the only person in line. They act like I am bothering them. They take my order which is only a large coffee. I stand there and wait while they continue to work on other orders. A guy comes in who works next door. He orders at the counter they give him his coffee and food. I look at them and say how did he get his coffee and food before me and he just walked in like me but after me. It was just a cup of coffee. DO NOT JUST walk in. You must wait in drive thru or do a mobile order if you want service or maybe work next door! They think you have all day for them to wait. We do have jobs as well! I will never go there again. Duck Doughnuts is up the road. Your food is not great anyway. read more

I frequent at this location because I work 3rd shift and they are open early when I take my last break. The opening manager always seems to have an attitude and comes off rude when taking my order. Usually a simple " good morning, how can I help you? " would suffice but no this lady always answers with " What do you want?" And just has the most miserable look on her face. If you hate your job that much or simply aren't a morning person change your shift . read more

NEVER go to this location. They gave me VERY stale munchkins and the a lot of attitude when I (very patiently) told the woman who took my order. She just threw her hands in the air and said "What do you want me to do 'bout it? I don't make 'em." But she certainly charged me for them. I handed them back to her and she winged them into the trash. Then the hot coffee I ordered had coffee and cream spilled all over the outside of the cup and no sleeve to hold it--it was hot. NEVER go there. NEVER. read more

One of the busiest Dunkin's I've ever been employed for, weekends are crazy busy, but so are weekdays. DEFINITELY FIRST COME FIRST SERVE, TAKE IT FOR WHAT IT IS! We are too busy to even keep donuts until after lunch honestly. If you want it. COME get it, asap! E A R L Y BIRD CATCHES THE WORM. read more

Just a lousy Dunkin location. I got a bagel with cream cheese. I am not kidding, not exaggerating when I say there was a half inch of cream cheese plopped between the two halves. No knife to spread it around. No napkins. As we all know, the cream cheese sticks only to one side. Did someone once sue DD, claiming they didn't get enough cream cheese? Or, is it merely incompetent, lazy employees? My guess is the latter. Wait, wait.. let me guess.. "due to Covid, we can only employ lazy incompetent workers. Due to Covid, you, the customer, are totally out of luck and without recourse because we have a boilerplate excuse for any incompetence whatsoever.." This place is absolute shite. read more

This is for the Sinking Spring DD which I've gone to for years. I ordered 2 chocolate frosted donuts, no sprinkles. Instead of telling me they were out of them, the idiot worker apparently simply scraped the sprinkles off with a knife along with most of the chocolate, as shown in pic! This bush league behavior coincides with their prices seemingly going up every time you go there. Not only will I never go to the SS DD again, I have to think of ever going to any DD ever again. read more

Dunkin' - $3 for this slop! - Donuts Near Me - Wyomissing, Pennsylvania

Absolutely horrid 'customer service'. The staff cannot be bothered with even the basics of saying thank you. My 'macchaito' was really an iced coffee. A macchaito is not supposed to have the cream mixed in. My munchkins were all glazed, no variety. I had to beg for straws and ask to get my munchkins because they didn't give them to me initially. This location has staff that is always completely rude. read more

Dunkin' - All glazed donut holes - Donuts Near Me - Wyomissing, Pennsylvania

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Horrible service and rude! Never would I treat someone like that. Started out nice as I was placing my order but when I got to the window she had given me the incorrect order after I had paid. I was nice while explaining to he that she had given me the incorrect order then got major attitude when I asked for napkins and she acted like she didn't hear me. I took me 3 times to ask her as she continued to act like she didn't hear me while rolling her eyes. read more

Hash brown and breakfast sandwich both cold, bagel is stale , didn't even wanna eat any of it coffee was good

This place was good a couple months ago. But lately the afternoon/evening staff is rude, slow, and gets orders incorrect and just simply doesn't care. Today I ordered 2 lattes and they were wrong. The last time I got those same two lattes and they didn't even put the flavor in one. Ive worked fast food before so I can say, it is not that hard to get an order right and be speedy about it. It wasn't even that busy and I wasted a half hour, mostly because I had to get my drinks fixed! Definitely going to a different location to get my coffee before work. read more

I've never seen so many people running around accomplishing nothing in my life. It's a shame because the coffee is what people come here for. The donuts used to be good and maybe that's the reason for the name change. Regardless the service here is non existent. Prepare to be disappointed and aggravated. No training and no management present. The lids are always dirty and the staff palms the top of your coffee cup where you put your lips on. Not sanitary !!!! read more

We've visited here many times and overall had subpar service. Joy loves their Chocolate Munchkins when they have them -- which is about 20% of the time. We both enjoy their hot coffee. We tried their hash browns today; Joy hates them and I ended up eating them. They weren't that great. We also tried their egg, cheese, and sausage wrap which was OK. Sometimes they get my order wrong here, or there is a long wait to either order or pick up food EVEN when you're the only customer in line. Today they forgot about my chocolate munchkins, I reminded the one lady whom was about to get them but someone else told her they got it, then they forgot again and I ended up waiting 15+ minutes for munchkins that were almost within arms reach. HORRIBLE SERVICE. read more

Everytime I order from the Wyomissing, Pa location on Cheltenham Dr it is terrible. They never ever get the order right. I order extra milk in my coffee and get none. One of my favorite treats at Dunkin is a coffee roll, like a fluffy glazed donut with cinnamon swirl. The last few times I ordered the coffee roll was shriveled and hard, like it was old and also they did not let it rise the right way before frying it. The problem is that this is the only location near me that GrubHub delivers from. Not ordering from here again and I hope this review prevents others from as well. It is like the people that work there are clueless. You are better off driving a little ways to get quality Dunkin products. read more

Thursday Night I ubered to this Dunkin' for their baskin Robbins ice cream. Upon arrival I am told that they don't have ice cream . The following day I go for iced coffee, and I see there is clearly used (atleast a couple days old) ice cream, so I was clearly lied to. On top of that, my iced coffee has coffee grounds . read more

Dunkin' - Ice cream that wasn't available the night before - Donuts Near Me - Wyomissing, Pennsylvania

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The service is horrible. i waited 20 minutes to be helped inside with no one else there. workers spent their entire time on their phones and messing around. read more

Where to start...... Came in at 330 and they have no bagels ok kinda late in the day I get it. But the staff are basically just there having one giant party. I hear them yelling in the back joking I'm gonna smack the shit out of you, someone saying how nasty something food wise was. Just yelling and carrying on. In their only defense they are probably paid pretty poorly so how much can you care. None the less I ate and got out as fast as possible. But it's not just this visit. Last time I was there they said they had absolutely no napkins. The time before that it was maybe 2 in the afternoon and they said they stopped serving food already. This is probably the 3rd or 4th time in the last 3 months I've been told early afternoon they aren't serving food anymore. I get it once or twice but it seems to be a toss up if I'm even going to be able to eat here. The only reason I come to this one is because it's on my way def not because I prefer eating here. I work in food I get keeping stock with everything can be a hit or miss right now. But there just seems to be a total lack of care in this one. I mean how do you not have napkins and not send someone to buy some? Why does your store seem to be the only one who consistently stops serving food with you are open for hours yet? I don't think this place would still even be open if it weren't for the convenience of it's location read more

This is easily the worst Dunkin' I've ever been to by far. The customer service is atrocious. It does not matter if you're last in a long line in the drive thru or the first person in line in the store, you will wait forever while the staff ignores you. Every single time I go there I think it can't get worse but it always does. read more

Looks like they read the negative reviews and fixed the wait problem. Sat at 8:12 am and had a Latte and toasted bagel in seconds with a full staff working hard like a well oiled machine. This new staff is really great. I felt like the food came like magic as if they didnt need time to toast it. Wow! It took me longer to write this review than to get my food. read more

Dunkin' - the inside of a dunkin donuts restaurant - Donuts Near Me - Wyomissing, Pennsylvania

This is a review from over a year and 7 months of living around the corner from this place. This is the closest dunkin but I refuse to come here anymore. Orders are always wrong and their coffee is never fresh. I drive to the one off of the Denver exit just to get a cup of coffee. I ordered here last week and couldnt even drink the coffee they gave me. Please OWNER/MANAGER, for the love of god improve the quality and help your employees be successful. read more

Personable staff always paying attention to detail and courteous to everyone, even when the line looks overwhelming! My Cappuccino Blast tastes perfect :) read more

Dunkin' - Best Blast ever - Donuts Near Me - Wyomissing, Pennsylvania

Awful experience each time I decide to go to this location. I order either a hot coffee only or a coffee and a wake up wrap it it takes 15 min or more every time...with hardly no one in line in front of me. Maybe 1 or two max. There excuse is under staffed...not the case when there is 3 workers there and other locations can manage with that amount of staff. Clearly poor management!! read more

In my past two trips there I have had three bad experiences which all boil down to customer service. The food is good so there are no complaints there. My issues are 1. I ordered an iced coffee with a splash of H&H. They handed me a white coffee there was so much H&H in it. I asked for a new one and they were friendly enough to do that for me but I am almost certain they walked away and brought me the same coffee because it was just as white. I took it as to not hold up the drive-thru line. 2. I went in today and ordered a #10, Medium coffee, turkey sausage flat bread and an order of hash browns. The manager argued with me that hash browns did not come with a number ten even though it was clearly on the sign. Even after I pointed it out and she saw that I was right she still charged me for them. It was only .99 however there was no excuse for her to argue with me when the price is right there. If your sign is not correct then change it. 3. When I went to leave I tried to walk out of the door and found that it was locked. There are two doors that swing open and I'm referring to the right door only, meaning only the left one was unlocked. There were no signs stating that the door was broken, it was simply locked. To my knowledge and please correct me if I am wrong, but I believe that this is illegal. Overall food-wise this Dunkin Donuts is fine. Its quick and good but the customer service is sub-par. read more

My order was done correctly and quickly. Everything tasted great. Manager and employees were very friendly. One of the better ones that I have been to. I will definitely be back read more

I honestly thought I was being pranked. They didn't have NAPKINS. They were out of donuts, croissants, chocolate milk, and customer service. This place is an embarrassment and the employees are even worse. The girl in the drive through window literally laughed when I asked her name or the managers name and said she's not "giving me shit." They forgot 4 of the 8 items I ordered, I had to ask for them because she tried arguing with me. The girl in the drive through window was also wearing fake eyelashes that looked like someone glued pubic hair to her eyelids. Not a good look, even for a cashier at dunkin. This place makes me want to dump hot coffee into my eyes so I never have to witness such a shit show again. Shut this place down. Gross. read more

Funny. Just yesterday (scratch out yesterday- Yelp wouldn't let me submit a new review so soon) I wrote about how bad this Dunkin was and gave them two stars. Today, I ordered my iced coffee without sugar (ya know, so it isn't diabetes in a cup.) I asked for a packet of sugar. THIS COFFEE SHOP HAD NO PACKETS OF SUGAR. -facepalm- read more

One of the weakest Dunkins in the area. They seem to mess up the orders a lot. Also the service is slow. Drinks are made just okay. There are better dunkins in the area read more

HIGHLY STUPID!!!! I don't know if Dunkin' does not care about there workers or what but if you are ever wanting to wait and argue with people for 15 minutes go to Dunkin. Today I was trying to get coffee for a friend and I and they messed up it up 4 times in 10 minutes I swear something is wrong because I had a online order for 2 and it was 2 mochas and they gave me 4 different drinks till they got the right one, I am highly disappointed and recommend Starbucks if you really want a good coffee like really how hard is it, a 10 year old could do there job! read more

If I could give no stars, I would. Not the first time this place is awful but this time no one even came over to take our order. Told customers at the drive thru that they were too busy for food - NO ONE else was there. Last time we were there, we asked for straws and they wouldn't give us any. Should have never gone back! PLEASE PLEASE PLEASE drive a few miles out of the way and go to the DUNKIN on Lancaster Ave in Shillington. You will not regret it. Best Dunkin around! This one stinks! read more

Employees are friendly here. On the go orders are ready and waiting. Lines arent terribly long.

If I can give this place zero stars I would. Every time I go there I always get a cappuccino blast. One time I went and they said sorry were out. I come back a week later and they are still out of the cappuccino blast. Last week I went there to get a cappuccino blast and they told me they couldn't do it because they don't have ice cream because they had a fire. This was Monday and the fire happened on a Friday. Now today I am trying to see if they have a cappuccino blast but I don't want to waste my time going there and asking so I decided to call them and they don't pick up their phone I called them twice and got nothing. read more

Edit: 8/20/18 I was about to give you all a chance with all five stars. I had seen new staff that was much friendlier and on point with getting orders right the past few months. I was really impressed! I still stop through for my husband's coffee so I decided to give you a chance again. Until today. I came to order my usual and had to wait for my order to be prepared--which is fine. But it had been 10 minutes already and I had seen quite a few other cars come and go, so I parked in front of the door to see if I could grab it and go real quick and I thought maybe they just forgot about me (totally wrong of me to park on the lines, I know it, but I was thinking to be quick and leave--and I had a toddler in the car and there was nowhere else safe for me to park). So I go in and some other customer rudely reminds me I shouldn't be parked on the lines. I told him that I knew this and I had already waited 10 minutes for an order. Then I go near the pickup and wave someone down to ask if they had my sandwhich waiting. The lady by the grill had no clue what sandwhich I was talking about. I confirmed my order with her and turned to make sure my vehicle is okay and all was fine until she scoffs loudly to the girl by the window: "She says she's been waiting for ten minutes!" That pissed me off. I turned back around and yelled, "So that's MY problem??" I don't think she expected me to say anything back, and usually I wouldn't--but I don't appreciate being mocked! She just scuffled around as if she didn't know what to do for a long time, confirmed once again that I wanted NO cheese on my sandwhich, then turned to the girl at the window saying she can't make my sandwhich but because I kept my eyes on her the entire time she quickly slapped the sandwhich together anyway, placed it in the bag and said "sorry." Except for this one instance and for the haughty attitude of your one employee, your store is doing MUCH better than before. I highly appreciate the changes done to make things better--but today pissed me off. I was in the wrong for parking on the yellow lines, but your employee completely forgot about my order and mocked me for it. Because of that, I will no longer come here. My husband can get his coffee eslewhere. ------ I only go here now because my husband still likes the coffee they serve, and I pick it up for him in the mornings. This place has the worst customer service ever. Everytime I go I swear the people there sound like they hate their life and everyone in it. I only go through the drive thru lane, and when I make my order, I get cut off mid sentence, like 'yeah yeah, yeah...' Really? This is EVERY time I go. If you ask a question (like, do you have ___ donut?), they snap back whatever answer. Incredibly rude... ***If you have an ALLERGY, be wary of this place as well. I was cut off while trying to tell them I have dairy allergies. Then I repeat myself and say, "So NO cheese, right?" Or "My drink is with almond milk, correct?" And they quickly say yes and have me move forward. THREE different times I've had a sandwich WITH cheese and a coffee WITH regular milk. If I didn't have a place to be I would get out my car and talk to the manager. That is DANGEROUS.*** Not happy with this place at all. read more

I should have know better but I though I would just give this store another try. Several months ago, I ordered an ice cream cake, on line. Got to the store to pick it up, no one knew what was going on. No cake. I couldn't even get a ready made cake because someone had locked the cooler and taken the key home. Headed to the local Giant grocery store for a cake. Fast forward to yesterday, I went in to pick up an order I had made IN PERSON the day before. Again, no one knew what was going on, even though I could point to the order hanging on their 'pick up' board. After waiting 15 minutes for 4 people to figure out a simple order, I left. Headed to the local Starbucks instead. read more

Slow as hell. They had two cars in front of me pulled forward waiting for food, and then asked me to pull into a parking spot and wait until they hand delivered a very small food order. They got mad at me because I literally couldn't move my car out of the drive through because other cars were parked In Front of me waiting. This has happened the past 3 trips, is not a one time occurrence. They also gave me exactly 3 hash browns in my order, and got my basic coffee order wrong. Stick to the donuts. read more

I visited this Dunkin' at 2:46 pm. It was not busy - no one in the drive through, no customers in the store. The sticker on my drink said Chai Tea Latte with Oat Milk. Which is what I ordered. What I was served was a Coffee with Oat Milk. I can't drink coffee. You can't call the location to get a refund, they won't answer the phone...geez I wonder why? I had to call Dunkin's main Customer Service number to get a refund through the app. Do not go to this Dunkin !! read more

I can't even give this a rating that's how awful the service was. I'd rather drive to another Dunkin' donuts. I ordered an ice pumpkin latte and they gave me a hot latte...I look at my receipt to make sure I didn't and my receipt even says iced. I've worked in hospitality and restaurants so I get it when someone says no that's not what I ordered but it was even documented on my receipt that I had asked for ICED. I go back inside this time show the manager and the other two employees working the receipt and instead of apologizing or saying "sorry" they just insist that I had ordered a hot latte when it's 80 degrees.... read more

Dunkin' - a receipt for a drive thru order - Donuts Near Me - Wyomissing, Pennsylvania

I didn't think you could get bad service at a Dunkin' Donuts, but this one some how managed to do just that. If you get any food from the drive thru here, be prepared to be asked to park and wait a few minutes. So if you're in a hurry to get to work in the morning, skip the breakfast and just get a coffee. Also, be sure to check your food to make sure that it isn't still frozen! This has happened to me twice now. I understand how busy these places get in the morning, but they really should consider a better game plan when it gets busy. I have actually worked at a DD before, and we never made our customers park and wait. read more

Literally the slowest, worst service ever. They cannot get an order correct to save their lives. Don't bother wasting your money here.

This place had horrible service and they got nearly every item we ordered incorrect. Very disappointed, should've gone to starbucks.

It's okay here. Truthfully, the service can be very lousy. They rush you, forget half your order, and can just be snappy. The drive thru moves generally at a steady place. However, it's more inexpensive than Starbucks. The breakfast food is generally decent as well. read more