Terrible customer service!! Stay away, they give cakes to people who picked a cake up and it was…read morethe wrong cake and called asked for it back, because it was another person's cake they were going to deliver it to them. Thats illegal. Once you walk out a door with food anything could happen. Went in to give back wrong cake and they gave the wedding cake and we asked for a refund for our troubles. Nothing!! no reparations for all the trouble on a wedding day. The lady at the counter with a baseball hate said..well you got the cake what more do you want.??? Seriously NEVER AGAIN . Plus the cake was dry

Decadent cookies in many tempting flavors. The owner was great. She talked me through the menu and…read moreexplained everything.

Great quiet place to sit and chat over a healthy breakfast option at reasonable prices. The baked…read moreoatmeal was delicious and the pumpkin spice latte was a perfect choice for a frigid winter morning. They changed their business model to table service vs the counter service, which is a nice touch. There was one mishap that made us a bit uncomfortable at the start of our meal. The owner came out and addressed it, providing us with her word that it was being handled appropriately. As a result we enjoyed our experience and will be giving it another chance in the future- to give time for the issue to be fully addressed.

I try to order from here for our business lunches. They are always great at taking care of the…read moredietary needs of our folks. Whether it be gluten free or vegetarian, they always take care of us

One of the best breakfasts in the area, and the coffee is great as well (I'm a fan of the…read moreamericano). No misses on any of their meals, though the sweet cream pancakes are a particular standout, as are the bananas foster French toast with orange brandy (!!!). Huge portions. Plus, on weekdays they hand out complimentary mimosas. My only possible complaint is the access to condiments. The coffee does not automatically come with cream, and it's not on the self-serve shelf with the sugar packets. Likewise, the toasted English muffins do not come buttered and they don't ask about whether you want it at the register. So sometimes you have to get up multiple times to ask for the basic things. Service is friendly and prompt and I LOVE that the music is chill jazz and piano. It's a great environment to meet up with friends or even to bring your laptop and work for an hour. It does get pretty busy at peak times in late morning (like 10-11:30 am) but they have a really nice patio out front that will double the table space once the weather warms up.

Delicious and large portions for reasonable prices…read more The service was prompt and courteous. It was a counter service ordering with a table side delivery. The latte was excellent, but a bit smaller than expected size. The ambiance was at first quite quiet and peaceful, but almost instantly became crowded and above average noise level. If you have difficulty drowning out background noise, I would not recommend visiting during peak hours as tables are also close together. Unfortunately I didn't take photos of my food as we were there for a business meeting, but I assure you I would recommend.

My review is based solely on my interaction with a manager at Queen cafe…read more (Know that the pic showing "sold out" is after the time to pick up our order and only to show there's no instructions on their site about them being pre order only) TL;DR: We placed a large office online order last night for today pickup. On arrival, we were told the order was only available for Super Bowl Sunday (two weeks away), despite the system allowing us to select Friday pickup with no instructions. The issue was handled defensively, with quick blame, little care and no accountability. Basically ended with a "tough luck better next time" tone. Proceed as you wish. For those who want details:A colleague had been bringing wings from Queen Café to our office on Fridays for a few weeks, and they quickly became an office favorite. It reached a point where team members were coming into the office specifically to enjoy them, even on days they would normally work from home. On January 22nd, we placed a large online order (150 wings) through their Toast system for Friday, January 23rd pickup. Just before arriving to collect the order at the scheduled time, my coworker received a call asking to confirm whether the order was for the Super Bowl on February 8th. At that point, we were already en route and the receipt clearly showed the order was placed for January 23rd. We were told that the wing style selected was only available for Super Bowl Sunday and that only 40 wings were left for purchase that day. This was confusing, because the system allowed us to select that option for Friday pickup with no direction or restriction. Along with this they are normally closed on Sundays as shown in the pictures. When we arrived, we waited patiently to speak with a manager--not expecting extra wings to magically appear, but hoping to understand what went wrong and how to avoid this in the future. Sadly, the interaction was immediately defensive with a very direct blaming tone. We were told the order had "just appeared" at that time in their system and that the wrong option had been selected, with no room for discussion. There wasn't even an attempt to review the receipt that showed when the order was placed and pick up time. I kindly asked why the option was available for Friday pickup if it was only intended for Super Bowl Sunday. The only response was for us to either receive a full refund or purchasing the remaining 40 wings at full price. We chose to take the 40 wings. I asked whether there was anything that could be done to acknowledge the inconvenience, as this appeared to be a system or process issue rather than user error. The response we got was very rude, dismissive and reactive, rather than understanding or solution-oriented. Before leaving, I asked how we should place large Friday orders in the future to prevent this from happening again. We were told to order the same way as before and that the day didn't matter--despite being told moments earlier that the system didn't register the order until noon next day for our pickup time. This left us with little faith that the issue wouldn't repeat itself or if there was concern about if it did. Overall, the interaction felt more accusatory and defensive than customer caring. I understand mistakes happen, but it's how they are handled matters. We were hoping to continue making these large Friday orders a regular tradition with Queen Cafe, but based on this experience, we'll be looking at other options. Advice to customers: If there's an issue with your order, be prepared for challenging cooperation & little consideration from management. Advice to management: Review how ordering options are presented to your customers, take accountability when it's on you/your systems, don't blame your customers, and approach them with some level of empathy to listen for a solution.

Service is always excellent! They have a great, attentive team at Queens'. They know my name and…read moreremember my latte order. It's really the little things that make you feel seen sometimes. The food is great and atmosphere feels welcoming to all. Kid friendly and also cozy to get some work done or meet up with friends. They have after hours events like Taste of Egypt you should keep an eye out for. Truly a hidden gem in Berks County.

First time visiting with my son. So delicious. Lots of tasty choices. We both enjoyed our bowls. We…read morehighly recommend. We will be back. Everything was clean. Employees were nice. Plenty of seating. We sat at the high table near the window. The menu has coffee, smoothies and other items. Check it out!

Awesome service. I see these guys every morning for my Iced White Chocolate Mocha. They always…read moreknow what I want and always get it perfect, not to mention the friendly greeting and smile on their face. That definitely what you want to start your morning with. Thanks guys! Keep up the great work. I'll see you tomorrow.

Literally the best coffee around! I always get the caramel iced latte and the pineapple strawberry…read moregreen tea. Better then any franchise coffee!

My absolute go-to healthy ish fast casual meal for the past 6 months. I've ordered from here over…read more10 times here and I'm never disappointed. The chicken and lamb combo is my go-to but the gyro's are also delicious. The portions here are generous. The lamb is diced and delicious especially paired with their chicken(idk how they marinate or do it but wow is it great!) their white sauce on top is the perfect finishing touch to blend the two together. The staff is always smiling,friendly, prideful, fast, and efficient. It is absolutely no wonder that every time I visit here it is busier and busier even for being in an awful location(formerly Zoup.) If they stay on their P's and Q's as they now have for months maybe they could or already are helping the dying stores located next to this location.

I love everything about this place: friendly staff, nice atmosphere, tasty food, desserts, and pink…read morechai, which is similar to Kashmiri chai if you've had that before.

The folks here are great, very nice, patient and very welcoming. The store was clean and well…read morestocked with straws, napkins, etc. the location is convenient but the parking lot is cramped. Hard to rate the food, they just heat stuff up. I only drink tea, so keep that in mind. The first tea I picked up was too weak. Too much water in the mix. But when I asked for it strong, it was perfect! Thanks for reading!

Not a great experience with the employees. After the fall fest, my friend and I decided to get a…read moredrink. We went inside because my friend had to use the restroom. While I was about to pay for my drink, another employee was walking by, carrying a tub of matcha powder. She dropped the container and the matcha literally flew right at me. ALL over my pants and shoes. I understand it's not that big of a deal because matcha comes out but not a single employee apologized for the encounter. The girl who dropped the container said "don't hate me. It wasn't my fault." That was it. Then walked away. The girl waiting for me to pay just said the price again. Never acknowledged the fact that I was COVERED in matcha powder. I wasn't expecting a free drink or anything, I was only expecting an apology. I don't care if they're just young, you don't cover someone in something and not apologize. That's just RUDE. And my drink wasn't even blended well. Should've at least had a good drink after that experience. Also my review is a little late because I couldn't remember the address but my friend lives in Reading and was able to provide the correct address. Will never stop at this location again.