I know this probably goes without saying given the overall rating, but I thought I'd come add my two cents because I think there's potential here. I've only come to this Dunkin a handful of times, but it has been a real struggle each time. You wait FOREVER regardless of what you're ordering, so I'm not sure if it's a workflow issue or a staffing issue, but if those things could get worked out, I think this Dunkin could really serve the community better. My order, luckily, has never been wrong, but getting that order each time has been painstakingly slow. I went today, and the woman in front of me said, "Oh, come on!!" when she saw we still would not have our orders taken after waiting quite a bit and another straight up left as she said to whoever was on the other end of her phone call, "I'm leaving. I don't even know if anyone is working. No one has taken an order in the last 5 minutes!" All the other Dunkins I've ever gone to have focused on speed because people stop by usually on our way to work or while running errands, so to have to wait forever and then, based on the other reviews, have your order be wrong, is not right. I've lived in the area for years, and to still have these types of issues might also suggest a management issue, in which case, I suggest just going to the downtown Elk Grove location. Their drive-thru is usually super quick. I've been in and out of there in less than one minute on some occasions! Hopefully, though, the issues at this particular location will be corrected so people won't have to continue going out of their way. read more

My husband and I stopped by Dunkin' to get our first pumpkin spice lattes of the season. It tasted just how I remembered it. It store was nice and clean. The server stopped and talked with us for a moment. She was so nice! You get great food and service at this Dunkin'. What more could you ask for? read more

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Made a stop here to get a coffee after having breakfast nearby and had a fine experience. Parking wasn't too hard as it seemed that most people were using the drive through, service wasn't the fastest but it also wasn't super slow compared to other DD/BR locations. The dining room looked spacious, clean, and fairly well organized. The coffee I ordered came out the same quality as any other DD/BR location nearby. read more

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If I could give negative stars I would. I can not eat pork, and ordered my food with turkey sausage. Everything was with bacon. I drove home and found out after biting into it. I called the store 10 TIMES!!! everytime got hung up. Now I'm $15 out of luck because they can not pick up the phone and customer service is with a lousy AI system saying there is now agent available. This has been the worst experience for me and I will no longer be going to Dunkin. AVOID AT ALL COSTS. read more

Dunkin' - Turkey sausage Sourdough Breakfast Sandwich but with bacon (Can not eat it) - Donuts Near Me - Wood Dale, Illinois

If I could give 0 stars I would. The service here is abysmal, the workers in the morning clearly don't care

Drive thru is garbage LOL They have you waiting there for like 10 minutes and then they just come out with your order and no greetings or nothing. They don't even tell you what the exact price would be or get a receipt. Dumb asf LOL Dunking s at other locations actually serve the avocado toast with plenty of bacon lmao. On mine they put like 5 little pieces of bacon. Over charge at its finest man. They suck read more

Dunkin' - Donuts Near Me - Wood Dale, Illinois

Served undercooked hashbrowns... yuck. First time visiting this location in a few years. Used to be my favorite Dunkin' in the area, not anymore. read more

As you can see from the ratings of this location, it's a total and utter scam at this location. They are always rude and today is the last straw. We ordered a large latte and get to the window and are handed a small. The lady is arguing that we paid for a small. The large is a $1 more, why on earth would anyone order a small when they fill the drinks more than halfway with ice at this location. She proceeds to argue it instead of providing good customer service and pouring the small into a large and giving us the extra on the house for the mistake. I will not be going to this location ever again as I'm sick of getting scammed here and treated like you know what. read more

Ordered an iced chai latte with hash browns. Appreciated how crispy the hash brown were as well as with a little burnt(ness). The chai wasn't too crazy, could use more chai flavoring, it was just a whole lot of cinnamon milk. Service was fast though and they seem to have changed the outside. read more

The fact that I have no option but to give this place one star already aggravates me. This place deserves NEGATIVE stars. First and foremost, I've been living in the area for years and have NEVER had my order right. Not once. So today, I stop through the drive through (thinking after renovations maybe new management? Wrong) after my son's swimming lessons. All I wanted was 2 one scoop strawberry sundaes with everything on top (meaning whipped cream Nuts and cherry). The kid at the counter literally gave me all the toppings they had when I specifically said what I wanted. So I go back and said this isn't what I ordered. At this point I'm pissed. He responded, "you said you wanted everything " I said "I have never gone to a baskin where if I order a sundae the employee reads it as every topping you have what I mean is I want whipped cream nuts and a cherry which I specifically said" He goes, "do you want a refund?" I said "no I want you to write what I want down all I want is my sundaes he said very rudely "I CANT WRITE IT DOWN" oh I didn't know this baskin didn't have pen and paper? So I got even more pissed. Long story short he gave me my still not correct sundaes with an attitude and like I said, still messed up my order. At this point, I think whoever the owner or management is are idiots and don't train these 16 year old that they hire. They either hire STUPID or they hire kids off the street and just start them without training them. Another thing.. they never have anything. Today they didn't have hot fudge or chocolate syrup and they didn't have the signature sundaes that they display in the drive through. As a long time resident I'm shocked how long this place has been open and surprised at how they have the funds to keep the place open. I keep giving this place a try because it's at a spot that I pass all the time and my boys ask for ice cream every time we pass it. It's sad how rude, disrespectful, and brainless people are running this place and don't do anything to improve. This was the last straw after so many years of trying. Please don't go here!!!! read more

3/23/23 at around 6pm. I wanted to order ice cream through baskin robins but couldn't go inside due to renovations, so we had to order through the drive thru. I needed a minute to look through the menu and the person taking my order seemed impatient and rude. There was one car in front of us and no one behind us. I took about 15 seconds to look through the menu. Since I didn't see a menu for ice cream, I asked if cookies and cream was available and all the employee said was "no" and when asked for other options he replied very bluntly and sarcastically "we have a lot of ice cream flavors". At this point, I didn't feel like this employee wanted to serve me so I decided to leave. I've never experienced such rude customer service. I don't expect much, but basic respect and kindness when talking to another human isn't too much to ask for. read more

I went through the drive through yesterday, and service couldn't have been worse. They forgot my drink, and when I reminded them it was a large latte they gave me a caramel latte. I asked for chocolate frosted donuts and they gave me Chocolate donuts which I didn't catch until I got home. Just unbelievable incompetence. I just moved to the area, but I will actively go out of my way to avoid them, and I suggest everyone reading this do the same. Krispy Kreme always gets my order right. read more

If I could give this place less than 1 star I would. Went to the drive thru to order a simple iced coffee order...the lady put everything I said on the screen(it was correct) got up to the window and the coffee was totally wrong. The one thing that was right was the fact that it was iced. I told her what I wanted and she proceeded to give me horrible attitude! Whoever that old Indian lady is, I'm assuming she is a manager since I saw her training someone there prior to this incident, needs to be fired! So unprofessional and just seems to not give any care for customers. read more

Sitting in the drive through as I'm typing this. I've been here numerous times and have never had a good experience yet here I am again. They take FOREVER do not stop here if you are on your way to work or somewhere important you need to be, cause I'll tell you now you'll be late. read more

I think this place was awful... the workers kept forgetting stuff... they had basically nothing we wanted and when u got my coolata there was literal gum inside my drink. read more

This is my morning go to coffee place and it's a hit or miss on some days. On days where it's really busy, they sometimes mess up on the order but on other days it's spot on. A couple months ago it was great everyday then all of a sudden it went down hill, I don't know if it's the new people they hire and they aren't trained well enough or what but I do notice a difference in service. None the less, I can't say no to my morning iced latte and Dunkin' always has the best new flavors! read more

Dunkin' - a hand holding a cup of iced coffee - Donuts Near Me - Wood Dale, Illinois

Worst service! Last week I went to the drive thru, first it took them a while to ask what I wanted and then ordered 4 iced coffees and they told me I had to come inside if I wanted anything over 2 drinks. What??? Today we went inside, there was two employees and neither of them were nice enough to say Hi or I'll be right with you, had us standing there waiting for about 10-15 min until my husband finally asked if they would take our order, still no response. Finally 5 min later one of the 2 employees said that the other one would come help. When she finally took our order, no hi, and she got it my order wrong! I said I wanted a iced coffee with half and half no sugar.... Clearly you can tell in the picture there's no half and half! Such horrible service! Never again! read more

Dunkin' - a hand holding a cup of dunkin'donuts - Donuts Near Me - Wood Dale, Illinois

Order the Ice Turtle Signature Latte and waited over 15mim. The drink was not even the proper way to prepare it. Don't recommend this location read more

This location was slightly busy, but I was served quickly and they got my order right, despite the fact that the lady couldn't hear very well over the noise level. I visited early in the morning, so their donut selection was great and I got exactly what I wanted. I even got a coconut donut, which most locations never seem to have. I'd probably recommend this location to others, although if you go in the morning, you're obviously going to hit "donut rush hour". :) read more

Dunkin' - Frosted Blueberry, Double Chocolate, Rainbow Chocolate Sprinkles, Chips Ahoy, Coconut, and Jelly :) - Donuts Near Me - Wood Dale, Illinois

Worst dunkin donuts. Orderd hot and ice coffee with half half. It taste like they put spoo. Of half half with water. No coffee tastes and worst service. read more

If you are hungry and want something quick I recommend you go somewhere else. Don't expect to get any service from here. I order a plain bagel with cream cheese The lady said they are out of bagels. So then I order hash browns and she says they are out as well. I attempt a third time to order a muffin and the lady at the speaker again tells me they don't have any. So I ask her what are you actually serving and her response is "coffee". Stay away from here and go to another restaurant so that you actually get food. 2 cars in front of me also just drove off since they probably were also told that they didn't have anything. One customer in front of me ordered a sausage egg and cheese on a croissant and they didn't have that either. What don't you just close this location then read more

I have gone here numerous times for a breakfast run and every time there seems to be something off with my order. Specifically, today I ordered three hot coffees with cream and sugar. When I got home, I noticed that all three coffees had bad creamer in them. You can clearly see the chunks of bad cream. read more

Horrible service. Pretty sure it's only kids working. Asked to speak to a manager and there was no one available. The person on the phone said they didn't know where their manager was and he guessed he was the one in charge. read more

I wish I could give 0 stars!! This place needs new staff! I just waited 15 MINUTES for a cappuccino! They said they had to clean the machine after I had to ask what was taking so long. The young man at the window chuckled like it was funny then I went inside and the rest of them had HUGE grins on their face. I don't know if I was the joke for the day. they need better staff and to have their machines cleaned BEFORE people order drinks! Completely outrageous! read more

Don't go here unless you want the risk of catching something. Me and a friend came in to get a waffle cone and after handling a mop and other cleaning products, a teen comes to help us. As he's reaching to grab every single waffle cone in the stack, I could clearly see dirt all over his hands. Not one glove in sight at least and when we asked him if he could go put some on, he went to the back, stood there for 2 minutes and then came back and insisted that there were none. He proceeded to touch the chocolate waffle cones anyway making me instantly lose my appetite. I told my friend let's go to Dairy Queen instead and all he did was smile at us like he knew why we were leaving. A second time I went in wasn't to get anything but to sit in the AC while my car was being serviced next door cause I knew they were nasty. While sitting there, I watched as a female worker brought an ice cream cone from the back somewhere and dump the scoop back in with the rest of the ice cream. What? Where the heck did you even bring that back from? And STILL no gloves. Just disgusting! read more

If I could give it a half of a star I would! Staff seems untrained or uninterested. The time spent in drive thru is horrendous, going inside isn't any better. Unable to make coffee drinks correctly. Ice cream is super soft, due to freezer not working at capacity. Dirty bathroom as staff just stood around doing nothing. Have came here 3 times...strike you're out! read more

Very disappointed with the customer service I received from this Dunkin Donut location. I wanted to write a review about the new Refresher drinks and ordered on the mobile app. When I arrived they informed me they don't have the materials to make the two flavors I ordered. They don't want to give me a refund and pushed me to get a coffee or a donut in exchange of the drinks. Very rude staff and very unprofessional. Doesn't know how to give a refund or just wants to scam. Regardless, never coming back to this location anymore. read more

This used to be a really cool place with nice employees. We went there one night and my brother simply asked is anyone there? (At the drive thru) and the guy said very rudely "hold on I'm taking someone else's order! And my brother replied by saying "I'll just go somewhere else" and then the guy said "be my guest!" I work in customer service/retail and I'll tell u that u never speak to a customer that way! The guy works this shift it's a Wednesday night at 11pm read more

This DD/BR is very close to home, and very convenient to stop at on my way to work. This makes it slightly dangerous. They also send out coupon books from time to time, increasing the temptation with 99c coffee/iced latte/muffin coupons. Since the building was remodeled, I have had more positive experiences here, and the place looks nicer, too. Service is usually good, although I have had a few moments where the employee in question has just sort of stared blankly at me or been rather slow. I like DD's coffee (espresso not as much) and food although I must say I'm really not a big donut eater. I'd rather have one of their gargantuan muffins or a bagel with cream cheese. The flatbread breakfast sandwiches are actually quite tasty. So are the oven-baked hashbrowns. The coffee is always hot and pretty fresh-tasting, and I like that the flavors are both free and not sweet. On the Baskin Robbins side, it's not quite as good as, say, Delia's or Culver's, but they have a decent variety. Had some refreshing and fruity mango sorbet last night, although I almost lost my scoop off the cone! Seems like the BR-side employees are a bit slower than their morning DD counterparts, but all in all I can't really complain. read more

This Dunkin' location is horrendous. They never get my order right. Today I made sure I clearly asked what I wanted and they didn't give me 2 out of the 3 things I asked for. My drink was wrong, they give an attitude and roll their eyes to customers, and never give a receipt!!! Save your self the time and aggravation, go to another location! read more

TERRIBLE SERVICE. If I could give 0 stars I would. I asked in the place to order a coffee. 3 workers inside. Not 1 acknowledged me. Waited 5 minutes, and I walked out. read more

DO NOT WASTE YOUR MONEY. Cold coffee served, I mean cold. Not acceptable at all, this is why Starbucks can charge so much more for coffee .... It's actually hot. Never again dunkin. read more

The drive thru is incredibly slow and the coffee is a hit or miss (sometimes it tastes good, other times not so much). The customer service is poor and they are not very friendly. I was coming here almost everyday for about a year but I have had enough of their inconsistencies. Now I go to McDonalds across the street, which is more affordable, and the coffee always tastes good. I just now shake my head thinking why did I go here for so long knowing how terrible it was. read more

I would give this location zero stars if I could. Good on these high school kids for having jobs and stuff, but I almost never see an actual adult here with them. They are slow, more than half of them are super rude, and on way more than several occasions they have messed up my order in one way or another, once even giving me food I was allergic to, despite my insistence that I am allergic to it. I avoid this Dunkin' Donuts whenever I can. Only come if you have like 20 minutes to spare. America does not "run" on this Dunkin' - they just kinda saunter leisurely. read more

All the 1-star reviews don't lie. This store is conveniently located, but thats about it. Every time I come here the drive thru is incredibly slow. Probably takes ~30 seconds (minimum) each time to even be acknowledged. I understand if it's a one person job and you're juggling the person at the window and the speaker box, but just a "Good morning I'll be with you in a moment" would make a huge difference. My most recent (and final) visit to the location it took much longer than 30 seconds. In fact I have no idea how long it took to be acknowledged, because I finally gave up and left. I have to estimate we were sitting there for about 6ish minutes before we gave up (we heard almost 2 full songs play that are each 4+ minutes long, so 6 minutes is a conservative guess). There was zero acknowledgement of us. There had been a car in front of us who moved forward and was waiting for their order when we drove away so I know someone at some point was working the drive thru window. To add insult to the situation, someone was inside mopping the (empty) store. She kept looking up at us so she was clearly well aware that we had been there for several minutes. If the store is empty and you've seen someone sitting at the drive thru line that long, I'm pretty sure the mopping can wait and even if you aren't trained for drive thru you should be able to get someone to take care of the situation. Instead she just kept staring at us. We finally gave up and left. As I mentioned, this constantly happens but never to this extreme. The employees are never friendly here and act like you're inconveniencing them by being there. This location is clearly mismanaged, and to top it off, clearly corporate/whoever owns this location doesn't care since these 1 star reviews have been going on for years and they aren't improving. I'd rather drive further or pay more for coffee elsewhere that has good customer service. We won't be returning to this location anymore. read more

This is the kind os service you get when employees don't like their jobs. They must be making less than minimum and have little to no benefits. When this happens, they seem to pass the frustration to unknowing customers. If you don't like your job, QUIT. But how do you fuck up an order of Donuts and Coffee. It can't be incompetence? Or can it? read more

I ordered a box of 25 munchkins specifically asked for majority jelly filled about 18. I saw the guy take the munchkins from the jelly labeled rack but when I got home NONE of the munchkins were filled with jelly!! Ridiculous I will never go back!!! The rest of the donuts I ordered were stale!!! read more

Of course mornings are busy, but I came in around 6pm no line, very clean, excellent service! I work second shift and needed my coffee fix! Coffee was perfect and my daughter loved the Dunkaccino. Thank you, Martin and Wahaab? read more

Just had the worst experience I've ever had with any Dunkin Donuts, and just any place of business in general. Whatever manager left the employee in charge for nights right now needs to seriously re-evaluate their decisions and judge of character. I've been manager in retail for some years, and I'm still trying to find the words. Placed the order there accidentally meaning to choose the DD down the road in Bensenville. I will never make that mistake again. Save yourself the hassle and drive the extra 5 mins because that location is always top-notch. read more

I've been to this Dunkin' several times due to it being the closest one near me however now I make the trip to another town because this one can never make my drink right. My drinks are never complicated either, just a carmel iced coffee. I've even tried going back and asking for it remade but when I do the employees get an attitude and even then it is not made right. Save your money and time by going somehwe read more