This Dunkin location is near where I work so I stop in often. The staff is super friendly and helpful. The space is clean and the service is very fast. My food and drink orders are consistently good when I come here. read more

Dunkin' - Coffee & Tea Near Me - West Chester, Pennsylvania

The service was horrible! When we asked for the donut the Indian man at the window made fun of us and claimed he's never heard of it and said to us it's not a thing even though it's on their menu. My food had his beard hair in it as well, he wasn't wearing gloves or a beard net but is working with food? He also made our drinks wrong, we ordered straight off the menu and I told him what it said and looked like off the menu and he said it'll cost extra... WE ALREADY PAID FOR IT!!! He was extremely rude and so was the other Indian lady that decided to join in the conversation. They told us to never come back because we told them over and over that it's what we ordered why can't we get what we ordered. It's literally featured on the menu, a big picture of it, it's the first thing you see and somehow they still messed it up. He should not be working if he's going to be unprofessional and immature! If you hate your job then just leave! I will never be coming back to a Dunkin. This was my first and last time. read more

Dunkin' - There was a hair on the donut - Coffee & Tea Near Me - West Chester, Pennsylvania

Friendly, smiling staff at this location. Large seating area that can get noisy when crowded yet is very pleasant. I tried a caramel latte instead of my usual coffee with cream and was not disappointed! Tasted better and cost less than the competitors caramel latte. Plenty of parking at this location and there is a convenient drive thru window for people on the run. read more

Dunkin' - Seating area - Coffee & Tea Near Me - West Chester, Pennsylvania

They serve watered down coffee. Dunkin corp reserves the right to protect the quality of their coffee. They use only half the allotted grounds. Very weak coffee! I asked for another regular cup and 2 seconds later they gave me the same weak crap. Never again. read more

We stopped here on the way home after a soccer tournament. It was pretty close to their closing time and my daughter ordered a chocolate frosted donut. Unfortunately when we got to the window, we were told they only had chocolate sprinkled (she actually despises sprinkles). He asked what type she would like instead and they didn't have her second choice so she settled for just glazed munchkins. They ended up giving us an entire box of 25 for the inconvenience! My coffee was excellent and just the way I ordered. Easy to get in and out of the location. read more

WTF happened to Dunkin? It used to be so good I remember loving it but now every time I go there it's like they dump 4 cups of sugar in my coffee and none of it is stirred up so when I go and take a sip it's like clumps of sugar read more

I stopped in to get a coffee and they were super fast. Yes cold brews are mostly premade, but no one else was in line and by the time I got to the window the guy had already iced it, poured it, added my milk, and had it held out waiting for me. A+ on speed. read more

Dunkin' - Spicy Ghost Pepper Donut - Coffee & Tea Near Me - West Chester, Pennsylvania

I'm not sure how this store has such a high rating, the workers in this store need to be trained better. I asked for milk in the cup of coffee and the worker gave me a small cup of milk separate from the coffee. Which is not what I asked for. read more

The line here can get CRAAAAZY long, I'm talking all the way around the neighboring building long so beware of that. Coffee has been great every time and line is only like that occasionally! read more

Very pleasant experience at the drive through. No nonsense but personable and polite. Order was correct.

Great food and service here. Clean and organized well for ordering, and plenty of space to sit and relax or have a small meeting. WiFi has always worked for me and is decently fast. read more

This is the cleanest Dunkin' Donuts I have ever seen. The lobby is clean, the restrooms are clean, and the service is incredible.

During this time of corona virus they were not wearing any masks, lady coughed and I did not feel safe with her handing me my coffee. She was wearing gloves but gloves are not enough. These employees are going to give many people corona virus if they keep this up! PLEASE TAKE THIS VIRUS SERIOUS AND WEAR MASKS!!!!! read more

This is the best dunkin i've been to. Really quick service and excellent coffee quality.

This is definitely the best Dunkin around here! Every time I come, the staff is friendly and everything is fresh. Today in particular there was a new younger man working who I hadn't seen before, and he was great - I got the best bagels I've ever gotten from Dunkin before! Definitely recommend this one! read more

Best Dunkin' around!!! Friendly, fresh, super organized and fast. A well-managed operation for sure!

I had to drive thru this new DD today even though I didn't really need anymore caffeine! This location needed a drive thru coffee/breakfast food place and Starbucks is so over rated. Too bad it wasn't there five years ago when I lived in East Goshen... The coffee was hot and the service was fast - what more could I want?! I love drive thru DDs and will be hitting this one up when I'm going West on Paoli Pike. read more

Best Dunkin' ever, food is fresh, coffee is correct every time i literally pass another dunkin to come here every morning that's how much i like it compared to other Dunkins. read more

Great Dunkin Donuts. Inside is clean and plenty of space to sit. Not busy either. Plenty of plugs with benches and tables to work at. Wifi works well. Nice place to get work done. Drive through coffee to for those moving quickly (or hauling kids). read more

This Dunkin Donuts is closest to my place and the best part is it has DRIVE THRU.I haven't seen any DD with Drive thru in West Chester but this location has it. They always have wide range of donuts and seasoned flavors coffee. They really have great and quick service. The place is clean and with wonderful ambiance. There is a plenty of place to accommodate with larger groups and also tables to work with wifi charging points. The place is very nicely maintained by the staff and is quite place to relax with a coffee or a donut and can also watch TV. They have real fresh food and the hash browns are always baked properly and never burnt or over heated. Usually i never write reviews for DD but this DD is a place which is all in all the best DD near me. Drive thru service is also quick and not a lot of wait time. There is enough of parking available in the plaza. I would definetly recommend Paoli pike DD to everyone !!! read more

For starters, I would like to say that this Dunkin Donuts is overall a pleasant place, yet the customer service is often not the best. My friends and I have been coming to this Dunkin Donuts since it has opened. From the beginning we all have been loyal customers and very respectful: the food is great and the area is very organized and clean (with many resources for plugging in various devices). But recently, we have experienced the inconvenience of walking on wet floors. Every Wednesday, just as I walk into the facility, the same employee has been mopping the floors and using a loud and cold wind device to dry it. I admire the cleanliness but the timing is unfortunate and could be done either before the busy time or after hours. Not only is this a hassle for numerous customers trying to walk in and by Dunkin Donuts products, but the man has been scolding us for walking on the floor after he has cleaned it. In no way is this acceptable, especially when paying customers are being critized for no true reason. This certain circumstance has made us dislike this location of Dunkin Donuts and ruins our annual Wednesday nights. read more