The staff is always very nice, but the location is severely understaffed and has been for over a year. Even if you place a mobile order plan to wait at least 20-30 minutes for it. The drive thru line is always chaotic because of the layout and cars end up backing traffic up into the road and service isn't any quicker if you go inside. There's been more than one occasion that I leave without getting a mobile order because there's 10 people in front of me read more

Dunkin' - Time stamp for when I placed the order vs having to go back a hour later to pick it up - Donuts Near Me - Waunakee, Wisconsin

The service was great. I picked up a dozen donuts to take to the hospital for the nurses in the ICU. My wife has been there all week. They loved the donuts so fresh and so good. A big hit I also ordered a ice coffee which was so much better then Mucky D's mocha frappe I would recommend this Dunkin to anyone read more

Everytime we come to order, we never can get what we want, ask for a strawberry donut, they don't have the damn thing, ask for another donut, THEY DONT have it. If you ask for anything, THEY DONT have it. I asked for a mango refresher with green tea, asked for less ice, what did I get? I got a small drink with ice taking half of the space, this is just a waste of money. And on the other hand, if I go to the front desk, like in person to order, nobody is there. Service can improve, they just choose not to improve. I just want one thing, they don't have it, and can't forget the attitude these people have. I seriously wasted my money. There's several other small bakeries out there with full stock on EVERYTHING, the service is also nice at other bakeries. Dunkin will never catch my appearance or money ever again. read more

Waited at the order screen for 10 minutes and employees didn't even acknowledge me there. Ended up having to go to the window just to tell them I had a mobile order. I was given the excuse "my headset wasn't on and I didn't realize" and were very passive about it. read more

Every time I go here, there is at LEAST one thing always wrong on my order. I ordered two drinks with flavoring today and only one of them had flavoring. the other one was just an iced latte with no flavor even though it says there is flavoring supposed to be added on the label on the cup. I've never once been fully satisfied with an order i've received from this place and i'm pretty sure it's just because its a bunch of lazy high school girls who don't care about making orders right. Save yourself some money and don't go here bc they also refuse to refund you if your order is completely wrong! read more

I think it's time for whoever owns this place to take some responsibility. Is it impossible to make a HOT cup coffee? This isn't rocket science. two weeks ago I ordered a HOT coffee, paid for it, was given a coffee in hot cup but clearly was not warm. I mentioned this and the agreed to remake the coffee and would bring it out to me. I waited over 10 minutes, went back through the drive through and the young ladies that were working were standing there talking and clearly not working. I asked if she was going to bring me my coffee. The response I got was I don't know. Today I went through drive through, ordered my coffee, went to pay and let her know the price was incorrect she still ran my card with the incorrect price. I asked her for the receipt, she hesitantly gave it to me. I asked were you going to let me know you charged my card the incorrect amount and asked for a refund and to speak with a manager. The manager came over I told her this was poor customer service; at the end of my conversation, she asked if I wanted my coffee. She was not going to make it right and do what she should have done. She should have apologized, offer me a refund and keep the coffee due to her employee charging me the incorrect price or next time I'm there to give me a free coffee. I wish MnM had a drive through they have better customer service. read more

This Dunkin' Donuts outlet is located in the Meffert's BP gas station / C-store, so it does not offer much in the way of ambiance. There is a drive-in, which is a useful option on weekend mornings, when long lines can form inside the store. The staff are generally friendly and the quality of the coffee and doughnuts is on par with other Dunkin' locations. read more

Ordered spider donuts this morning and they look horrible! Called and manager said"what do you want me to do about it". read more

Dunkin' - a donut covered in chocolate and orange icing - Donuts Near Me - Waunakee, Wisconsin

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I think it's time for whoever owns this place to take some responsibility. Is it impossible to make a HOT cup coffee? This isn't rocket science. This morning the young kids working the window needed a good schooling on customer service. I wish MnM had a drive through. If it were possible to leave zero stars, I would. read more

I had went through the drive thru and ordered an iced coffee and a sandwich. I was given my coffee and a bag and didn't notice until I got home that they gave me two donuts instead. (And here I was trying to be somewhat healthy ) I called and just requested a refund the next time I went in and they were happy to do so. The following day I went in and ordered a coffee and let them know that when I called the day before they were going to refund me for a sandwich and they said they would give me a free sandwich instead. I was super happy to hear that! I got up to the window to pay and they had comped the entire order. Excellent customer service!! Thank you! read more

Only place in town for a good variety of donuts, so they will continue to get our business. However, I've never had a friendly face help me, they always act like I am intruding for asking to pick out my own donuts. And if you don't get there right away on the morning, they will not have ANY donuts. They'd rather tell you they don't have enough for a dozen then send someone over to make more. read more

Dunkin' - Biggest joke of a long John. We thought it may have been a mistake the last time we got one, but this. Is. Not. A. Long John. - Donuts Near Me - Waunakee, Wisconsin

I've been here twice in the last week (go ahead and judge). The first time was a Sunday morning. I got donuts for the kids and a coffee for myself. Interestingly, they put in the cream and sugar for me without asking how much (to clarify, they did ask if I wanted that before putting it in). They guessed right, which was great, and the bites of donut that I mooched were very good (rainbow sprinkles and Boston Kreme). On the second trip we got donuts for the whole family at around 9pm on a Thursday. The young man working there was very friendly (same thing on the Sunday visit though a different young person) and obliging while my kids stood there admiring the donuts instead of actively trying to pick which ones they wanted. This location has a drive-through, though I didn't use it either time. read more

Yuck... donuts always stale. Never have the flavors available my family wants. Orders are consistently wrong. I've been here multiple times and always have some type of issue. Just get coffee and donuts at Kwick Trip down the street instead! read more

Place is terrible won't honor coupons! Always manage to get order wrong... When you say something they don't even apologize. Not worth your time I rather travel 20 miles then give them my business. read more

I ordered hash brown today, and it didn't take long to get them but they were cold. I think I would have liked them if the were hot. But it was clean and the staff was friendly. read more

If you want to feel like an absolute nuisance for ordering coffee and want to see a group of people who hate their jobs, head to this Dunkin'! And if you're lucky, they may even get your incredibly simple order wrong! read more

Unprofessional and inconcsistent. My coffee is never the same and I order the same coffee every time. I won't even go into the details of how ridiculous the management is. read more

This place never has donuts. Just walked in to see a whole bunch of empty shelves. Only jelly and old-fashioned available. Really? Nothing like coming home empty-handed AGAIN. The UPS store across the street has better offerings, as there is actually candy available for charitable purposes! read more

My first visit to a DD!!? Coffee and breakfast bacon/egg bagel very good.Service excellent! Kudos to Amy in that regard [especially at 5:20 AM]... read more

This place is always slow and sometimes there coffee tastes burnt. Hire an extra employee, they obviously get enough business.

Great donuts for a fun treat for work. They are not made there, so not like the old school Dunkin'. The staff has no idea how to make any kind of coffee other than the regular brew I.e. No mocha or lattes. These types of coffee drinks are on the menu, but the staff has no idea how to make them. read more

MUCH better than the Sun Prairie location. The mgmt there sucks. Always smiling faces here. Clean. Great coffee that is HOT. read more

Parents of the 2017 graduating class thank Dunkin Donuts for their awesome support of our post Graduation activities. As always, the donuts were fresh and awesome. Kids loved this part of the menu. Thank you! read more

Staff was helpful and polite but their donuts are just not that good anymore. They all taste the same and honestly, gas station donuts are better. They're jelly donuts were chunky and just plain gross. read more

I would love to give this place 5 stars but the girl that helped me was so rude. She had no personality. I asked her for long johns with sprinkles and she said they had them, she ended up giving me long johns with no sprinkles and the doughnuts were stale. I was here before and had great service but this time, I was not fond of this place. Normally I would get asked if I wanted any flavouring in my coffee or tea but this time, I didn't get offered any of that. I don't know Dunkin' Donuts, I really liked this place but maybe I'll just stick to the Sun Prairie location. Good thing I went to Hurts Donut and got some fresh donuts! Overall, this place is okay. They seem to always be out of donuts and never have the ones you want. Clearly. This is a great location but their losing people like me because of terribly customer service and having no donuts. Which is just awkward since this is a donut shop.... anyway, it could be better. read more

Horrible service. Red haired female employee throwing things and screaming to herself. Took 10 minutes before she even acknowledged I was there. read more