January 26 around 5:20 pm.I ordered 1 dozen of customized donuts and added my reward 10 munchkins thru mobile app, drive thru pick up. The lady said we don't have most of your orders. I said if you don't have can i just get a refund.She then said I can't do it for you ! You have to do it yourself on the app. I said how? she said I don't know ! I didn't make the app. I felt like I had no choice either I take what they have left or I cancel my order on my own. I even said I buy donut every week for my son who is currently sick. She said I don't care, She closed the window on me and ask another employee came to help me and was able to give a refund. I didn't got her name but her hair color is green,when I ask for her name she yelled saying I am not giving my name to her. Pls kindly consider checking your cctv / drive thru and check her reactions towards a customer. She should not left a costumer without helping because in the first placeI am not trying to start a fight I was asking for a refund due to my order not being fulfilled.She should not be working for customer service if she does not have the empathy. read more