Continually out of items esp the bread to make a breakfast sandwich. You want a plain bagel - 50% chance they have it. Ok, then you'll take a cinnamon raisin - 90% chance. One day it was so bad they had a list posted on the drive-thru speaker of at least 15 items including donuts they were out of. Contacted corporate to no avail. In the same time span I've been coming to this location, the other 3 places I get breakfast at during the week have been out of items zero times. read more

They sell two different maple doughnuts. It's like they got one from Walmart or a gas station and are selling it like it is theirs. read more

Dunkin' - I got these at the same time. One on the left was stale and it was from Walmart or something. The right one is their normal doughnut. - Donuts Near Me - Tucson, Arizona

Every time I visit this Dunkin', it's a disappointing experience. The bagel bites always come out cold in the middle, the cream cheese is never warmed like it is at other locations. Today, I ordered my usual brown sugar shaken espresso, the drink had zero brown sugar flavor... it just tasted like plain espresso and milk, no sweetness at all. I didn't have time to take it back because I had to get to work, so now I'm stuck with a bitter drink I'll need to add sugar to myself. I asked for assorted munchkins and got all chocolate and 1 glazed I really hate leaving bad reviews, but this location has been consistently disappointing every single time I've gone. The quality and service just don't compare to other Dunkin' stores. read more

Service is horrible! When you come in you only see 2 people, 1 working the window and the other preparing the orders. So you wait patiently at the counter. Then from the back more workers appear and just look at you. After 5-10 mins once the window dies down then the window worker helped up. It's like this every time we come in! read more

Service was poor. They never have any doughnuts for being a "donut shop". Very disappointing. It was dirty inside and was not an inviting environment. read more

Usually I love coming here but this last time the employees were fighting with each other and just straight up rude. There was 5 people behind the counter and not one of them could even say hello. When it came down to taking our order the girl just started at us. She couldn't even start with what can I get started with for you. It ruined my experience and I definitely won't be coming back. Dunkin do better. read more

Sophia and destiny are by far the kindest people I have ever met. I trust these people with my life. The way that they served me and my sister's donuts was impeccable. I demand that these 2 individuals get a raise immediately. read more

Stale donuts, cold coffee, pathetic service at 6:30 in the morning. What else is there to say.

The food is always the same, it tastes as if the grill and fryers haven't been cleaned since opening. If you think you'll be biting into the sandwich and get a burst of delectable breakfast flavors, you get gristle. Literally buy jimmy dean breakfast sandwiches and you'd be happier with your purchase. read more

Update - We tried again and are missing multiple items from our order. This is literally the worst coffee shop we have frequented in terms of consistency and order accuracy. Extremely disappointing. read more

I come here almost every other day, asking for a PLAN bagel with NO CREAM CHEESE specifically checking when I get to the window and when I order. Yet every time I leave the drive thru I receive a bagel with cream cheese, and while this has happened on multiple occasions receiving my order wrong I still go and hope that the people working understand what no cream cheese looks like . I'm leaving this review in hopes that they seem to get a grip on what a right order looks like. read more

We only come to this location because of convenience. We live way too far to go somewhere good and sometimes we just want to get a quick donut for our kids, but we were done coming here. I can usually put up with this place because their coffee is cheap and tasty (really it's just sugary and sometimes I crave that) and their line is shorter than Dutch Bros, but we won't be coming to this location anymore. The donuts are always stale, their hash browns are super greasy and today they filled my coffee cup halfway. My husband went to pick up our order and when he got home we realized that it wasn't filled all the way. I will just wait in the longer lines at Dutch bros and get my kids donuts from Krispy Kreme from now on. read more

Dunkin' - My half filled Cappuccino - Donuts Near Me - Tucson, Arizona

Sooo slow. It has taken far too long the last several times I've ordered on the mobile app. Today it took 18 minutes for me to get my iced coffee. You order ahead so you don't have to wait so long and yet the people ordering in line we're getting their orders faster. There is definitely a glitch in the way they are making orders. read more

They never have any donuts.. if they do actually have some they are out of the ones you want. It's weird because you think with a name like Dunkin DONUTS they would have them all the time.. and would have more variety. They are more of a coffee/drink place. The place is very nice and clean, the employees are very nice as well. read more

The line moves fast! Every time I've went the donuts were pretty well stocked and always taste fresh. Got my birthday donut from here last week and was VERY satisfied! Haven't had their food or coffee but the donuts are perfect read more

Dunkin' - Vanilla cream filled powdered donut (with birthday candles) - Donuts Near Me - Tucson, Arizona

The staff is friendly at this location, which is important here in Rita Ranch! The restaurant is clean too! The donuts that they DO have on hand always taste fresh. It is a small location, but I think its cozy inside! The parking lot is tight--although I am positive every single Dunkin' Donuts here in town has the same tiny parking lot!! This is a busy location as its the only donuts shop in our area! Therefore--if you plan on making a "quick" run thru the drive thru--don't try to do so before school or work---you're better off parking your car and running in! They move pretty fast inside. The reason for the four starts as opposed to the full five is simple...they run out of inventory!! There have been times that I come up for a bacon egg cheese croissant, to learn they are out of croissants!!! Or I go in for some pink and some white frosted donuts for my child...to learn they are out. Or the munchkins--I adore the cinnamon ones--again, hard put to find them on hand when I get there. Makes my heart a little sad to be honest. But--at the end of the day--we are all looking for clean place to eat tasty food with friendly service...this is the spot! read more

coffee is hardly ever consistent in flavor and have been given spoiled milk twice. although not the employees fault the drive thru line is a disaster and goes into a turn lane when it's busy read more

Great service. Great Internet connection. Very tolerant of people staying a long time to do work or study. Quiet. Just generally a nice place to have a cup of coffee and chat and or do you work! They even have a fountain outside. How fancy for a Dunkin' Donuts!!!!!! read more

I always go to this dunkin' when they're about to close. and they're awesome! but today wasn't the best experience. My mother went through the drive thru. The manager (mary) is the one who took our order. She was extremely rude to my mother. and when she got her dozen of donuts her order was all messed up. my mother proceeded to tell the worker that. and the manager took the box back and fixed our order. The thing about this is. my mom works the covid unit and if she wasn't a hygienic person. covid germs would've been spread. it was a bad experience. when we got home the long johns were disgusting looking. we called the manager and she was willing to replace our order. idk if i would go back during the morning shift... read more

Dunkin' - six donuts in a box - Donuts Near Me - Tucson, Arizona

If I could give 0 stars I would. The young girl the works the drive thru couldn't be more miserable and unfriendly. I asked for a cup holder because I had FOUR drinks and she said give me a second(didn't even look up at me) and then slammed the whole stack down in front of me instead of handing me one. My coffees never taste right and even when I ask for light Ice the entire cup is always full to the top with ice. I placed a door dash order and called to make sure they would make my coffee right and it was still wrong. Every single time we go to the drive thru they ask us to park and wait while many cars that were. Whine us come and go. Management is terrible, employees are terrible, and coffee is terrible. Do better. read more

I've tried twice to get donuts at 5pm. Last Saturday and again today. If your out of donuts at 5pm then you have an operational problem. What's the point of staying open if you don't have donuts. Then you get stuck in the drive thru. Get some signs that say OUT OF DONUTS. The management team or owners need to get on the stick and adjust their daily builds. It's a Simple thing to do so you don't run out of donuts. Get it together or you won't survive in Rita Ranch. Management needs to step up and fix the problems. Without us customers your out of business. read more

Nice friendly staff, clean areas and restrooms, along with free Wi-Fi. Donuts and drinks are always fresh and yummy. Parking lot is super small, so be careful backing in and out with the rushing soccer mom's and dad's late to work in the morning. Stay away from the drive through in the AM, it will add at least 5 minutes onto your stop, if not more. My first attempt at drive through was around 20 mins (a lot of coffee specialty orders I guess). Love the little Munchkins aka "donut holes". Keep up the good work inside guys and gals read more

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If you want a high quality, cafe-style coffee for breakfast, Dunkin' is a solid choice. I stopped by first thing before the crowd arrived, and I'm glad I did, because a lot of people are wise to this spot. The building is nicely decorated and clean. The staff was friendly and their customer service was great! I wasn't sure what to order, but the employee behind the counter knew just what to make for me. I got a plain sugar Macchiato and a glazed chocolate donut. The price was about what you would expect to pay for just the coffee at the other place lol. The coffee was amazing. It was a fancy, sophisticated sort of presentation, but it was still recognizable as being coffee. The donut was fresh and delicious. All-in-All, this is the place to go for a quality American breakfast, without breaking the bank. read more

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I keep giving this Dunkin chances because it's the only other drive through coffee place in vail besides Dutch Bros, but I always regret it. Multiple times, I've asked for half sweet drinks because they just taste like syrup and it's not 1/2 sweet at all. Also, they fill the cup so full of ice that you almost can't put the straw in the cup. Even when you ask for light ice, it's still completely full of ice. Donuts aren't fresh and staff isn't very friendly. The food is always a hit or miss with freshness. read more

Ugh.. What can I say I have probably gone here 3 times a week if not more since the opening.. Recently they have changed their policy on military discounts however this vary depending on employees. My most recent visit yesterday I ordered the same thing I always do which includes a bagel with cream cheese.. The bagel wasn't toasted and thr cream cheese looked like it was put on and then scraped off. The service here seems to be going down and it's so disappointing. read more

Dunkin' - I think there was cream cheese on there at one point - Donuts Near Me - Tucson, Arizona

Ummmm okay so I love me some Dunkin' but today I found a damn hair in my coffee .. I about threw up no more my coffee always comes out nasty but I finally found a drink I like and then this happens no thank you.. boy bye read more

I'm So Happy That Dunkin Donuts opened Here ! They Have Better Latte's & Coffee Than Starbucks & I Assure You Better Prices ... I Met The Owner Yesterday & Was Impressed ! He Is Young & Amiable ...The Breakfast Menu Is Really Great ! My Favorite Is The Big & Toasty With A Large Hot Vanilla Latte' ... Try It You'll Thank Me ... Yum ! I Wish DD & Jad Great Success at The Corner Of Houghton & Mary Ann Cleveland Vail, AZ Look For The Great Manager Armando ... You Won't Be Disappointed ~ Tell Him Terry Sent You read more

Worst Dunkin' Donuts I've ever been to. My cold brew was an iced tea with mocha inside of it.... labeled cold brew. Bagel smelt like burnt plastic and the cream cheese was runny. Poor management. Poor service. read more

We have a newer Dunkin' Donuts (or Dunkin') in Vail - we decided to swing by there and get some donuts one morning for breakfast. Our plan was buying them in the AM would be our best bet on freshness - didn't work out that way. The donuts were dry even the first day - after the 2nd day, some had to be tossed. Their coffee drinks are very good. We also bought a small box munchkins - they were fine and stayed good for several days. So the rating is average as some items were good, others were not - so I landed on middle of the road. read more

I love Dunkin and their menu choices. However I would love if someone would look at the "mobile order" system at this location. I LOVE mobile ordering, but this location is awful. I will hit submit order long before I know I'll arrive despite the warning the app gives me about wanting my order to be warm and fresh. Yet no matter what I always end up standing inside waiting for about 10-20 mins while I watch 5-10 customers come in, order and walk out with their order. As I wait, for my order I put in 15 mins ago. Please please please look into this. read more

Always receive great service whether it's in store or through drive thru! Donuts are always fresh and coffee tastes amazing!! read more

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Their iced coffee taste changes daily sadly...one day its watery the next its delicious. I come for the flavor swirls and ham/cheese roll ups. The staff is friendly and service is fast!! read more

I come here regularly and am never disappointed. The staff, though looking SUPER young (maybe they're high school students? or maybe I'm in denial about turning 30?), is extremely friendly and the coffee is always delicious. The store is always clean, including the restrooms. read more

My first time trying Dunkin'. For the record, I am not a Krispy Kreme fanatic. It seems like people love either one or the other. To me, a donut has to have a lot more going on than just sugar in order to be good. DD didn't meet my hopes for their donuts. I tried the Boston Cream and Glazed donuts. Those were the only ones they had available. The pickings were very slim, and unfortunately the donuts they had left were not very fresh. The glaze/frosting on each was crusty and stale, and the donuts themselves were shriveled. The custard in the Boston Cream was very bland and needed much more yolk, and the chocolate itself was, in my opinion, too sweet. I'm not sure what their non-donut offerings are like, but I'm not sure I'm impressed enough to come back to DD and give them a try. read more

It's a DD. Just like any other... Except this one runs out of donuts a lot, and messes up your order frequently. We've been in 5/6 times in the last year, and one or both problems have popped up on all but our first visit... I'm happy to have the new business out here, but they really need to work on a few things. read more

Dunkin' - Con- Staff is so incompetent that bagging donuts is too much responsibility for them. Pro- bad service= less unhealthy food. - Donuts Near Me - Tucson, Arizona

We received the wrong donuts through the drive thru on multiple occasions. Only ordered 4 donuts. Strawberry doesn't sound like chocolate. Receipt is correct but order is wrong. The employees' lack of attention to detail is obvious. This is an easier job than most fast food places. No reason for these kinds of mistakes. read more

How does Matt T know how easy this job is? It seems like all this guy does is criticize fast food workers. Most of which are our local youth trying to take some responsibility with their first job. Some compassion. I know this is Yelp, but come on. Anyways, as I said before, a fat kids dream. Breakfast sandwiches are on point, and the munchkins are amazing. 25 for six bucks isn't bad either. I haven't been inside the facility so I can't comment on that, but updating my review to tell these guys to keep their heads up. Not all of your patrons are D bags. Only some. As in everything. read more

This is my favorite Dunkin' Donuts by far in Tucson. The donuts are always fresh, no matter what time of day or night, and the staff is the friendliest. The owners are awesome people and will always help out if needed. read more

Wait until the hoopla has died down before heading to DD. Place is packed and the staff isn't prepared to get slammed like this. I think it'll be fine once the excitement of a new restaurant opening in Rita/Vail dies down. Currently we have been waiting for over 20 minutes to get our order. They ran out of munchkins too. read more

Dunkin' - Donuts Near Me - Tucson, Arizona

My pregnant wife had a very specific list of donuts (and backup choices) she wanted from Dunkin Donuts. On a Saturday morning at 9am it was very busy and apparently this particular location did not anticipate people wanting donuts on a Saturday morning because they had about 50% of her list. No glazed munchkins, no strawberry with sprinkles, no strawberry, nothing with any form of pink frosting whatsoever, and no powdered munchkins. Not sure how a donut shop forgets to make donuts? I can't imagine this was the first Saturday morning they experienced an influx of donut eaters. read more