I never really wanted to go back ever since my last review. For some reason I thought I would give it a second chance. I ordered a breakfast sandwich combo. After paying I realized I overpaid a $1. I mentioned it to the cashier. She said that it was because I asked for sausage instead of bacon and she forgot to give me a discount. She apologized but didn't offer to give me my money back. A pretzel sandwhich, a tiny coffee and 6 tiny hash brown bites cost me over $8 The sandwich was nasty. My first bite was gritty like the yolk in a hardboiled egg. I looked at the egg and it was egg white that I bit into. My only guess is that the eggs are frozen then heated prior to serving. I had egg bits all over my lap. The egg had no integrity. The coffee is still good quality, but I can't get over how they do the cream and sugar for you. Maybe this works in the big cities where everyone is busy, but I like condiments and making my coffee to taste. No soda/ice machine either. I can't ice my coffee to a descent temperature. By the time the coffee is drinkable I am either at work or can't drink it. Due to lackluster service, quality of food and lack of condiments, I have reduced my rating to 2 stars read more

Dunkin Donuts used to be a great place to go to. Twice we ordered a "toasted" English muffin sandwich and twice it was just heated. Can't seem to understand what a toasted English muffin is. It's bad enough that they don't make the donuts on site anymore read more

I already knew what to expect from the donuts (trucked in stale, yuck), but who knew they could mess up coffee also, like regular black coffee? Unbelievably weak black coffee with no flavor. I was drinking hot brown water. read more

35 minutes to make a small coffee. And this is after waiting in line at the SINGLE register that was open. How about instead of having so many cooks in the kitchen that y'all are bumping into each other that you delegate someone to another register, especially during your busy morning hours. Just seems to make common sense. read more

Ok so I went to go get a half a dozen of donuts right, and I get the box and go home and I find that half of one of the donuts is missing and it looked like it was bitten off. I mean come one that literally made me throw up, the place is good and all but like this like the 100th time the news up something with my stuff, like last time I got the wrong order and then another time I was missing something and it's just stupid it's changing my bid about that place read more

One of the best Dunkin' locations around. Friendly and attentive staff that always gets the orders correct. Speed up your visit with the Dunkin' App and earn points for free beverages. The app is actually very handy and works well. It also allows you to order in advance and pick up your order quickly at the drive through. read more

This Dunkin' Donuts always manages to screw my order up, then when I ask for it to be fixed I'm looked and treated like an idiot. I'm here right now and they couldn't seem to make an iced French vanilla coffee to save their lives or a sausage egg and cheese croissant. The sandwich was cold and the cheese wasn't melted at all, and the coffee must've been all cream. TWICE I had to go back and ask them to fix my sandwich and my coffee. I come to Dunkin every day and spend 13$ or so, you'd think I could get better service. And it's just this Dunkin I have issues at. Needless to say I will not be coming here anymore. read more

Best Dunkin experience I've ever had. The shop was sparkling clean, Mary greeted us right away with a smile. She helped me make decisions based off the current deals they have, as well as made the perfect custom coffee drink for me! Our food came out before I even finished paying. Awesome experience! read more

Coffee and donuts are OK. But came on Wednesday afternoon and waited for 10 minutes while they made food and filled drive through orders. Left without ordering anything. Dunkin needs to stick to basics or hire more staff read more

2 stars is being nice cause the donut is edible. But definitely not anything special or even that good. Customer service is always been nice but donuts just suck read more

Similar to others comments...it's a DD and some times it's good and other times it's just okay. Orders right and at times it's wrong. I'll continue going here since it's around the corner and the coffee is priced right. Just keep the donuts fresh and in stock. read more

The donuts are pretty good if fresh. The service is great here. The atmosphere is part fast-food, part coffee-shop, with some comfy chairs and short tables in one area. I had a sausage and egg bagel, and it was awful. The sausage tastes like chemicals, and the egg white was mush, like it was formed powdered egg whites. Stick to the donuts. read more

The convenience from Rita Ranch is awesome. The donuts are fresh & tasty. Go in the morning if you want to get your favorite flavors, the popular ones go fast. I never use the drive-thru, I'd rather go in & visually pick out a dozen with my grand girl, Jada. I don't know who get's more pleasure going in, Me or her....lol, I feel like a kid in a candy store. read more

Bathrooms were very clean, Fast and friendly service, I always stop when I pass by for a bagel!!

Fast service, great sweets and coffee is perfect. Kids love the variety of fresh pastries

This is your typical DD. They have lots of donuts and coffee drinks. My wife and I just wish they had the true Dunkin' Donut (if you are not from New England then you do not understand) read more

They are constantly out of donuts. Won't waste a trip there again. I'll just continue down the road to Frys. Tried going tonight and they were out again. A guy with four hungry boys was behind me and turned around and went out the door as well. They're losing business because they don't know how to manage the volume. Maybe they'll get it squared away when they've been open longer, but considering this is the third DD for these owners, you'd think they'd have it down by now. read more

2 weeks ago I stopped by for an Americano but the espresso machine was broke. To my surprise they gave me a coupon for a free medium one. Today I went back to get my free expresso and tried to again order an Americano, the original drink I ordered, but was told the coupon was for a Latte and therefore they couldn't give me an Americano......I explained that had ordered an Americano when the expresso machine was broke and that was why I received a free coupon. Again the kid stated that I couldn't get an Americano since the coupon said Latte. WTF? I should have ordered a Latte and asked him to hold the milk......idiot. Needless to say I did not get a free drink after all. I cannot wait until Dutch Brothers opens. I suppose I can't complain too much, I'm only out a coupon for a free drink that I didn't pay for. DDs however has lost another coffee customer. read more

My favorite stop in the morning. Coffee, donuts, everything is always great! The staff is also Awesome!

nice to have on this side of town and to enjoy a nice coffee or smoothie. quick service as well.. have only been thru drive thru..their hash brown rounds are okay but not amazing. read more

I love dunkin. My husband and I will go to every Dunkin just to try it. We are fanatic's. This place has just opened and a lot of the employees don't know what they are doing. This place is super cute and the donuts were good it's just the coffee that was alright. They will get it. I'm sure. read more

Came here with my husband kids and dog. Really nice and clean new building. Dog friendly. My husband went in and got his coffee after he was finished I went in and went to the restroom. I asked for a cup of water and the girl had told me they charge $0.25 for water. And then just ask if they could unlock the bathroom so I can fill my dog's bowl with water and she said yes. Then the young man that worked there said that he could give me a cup of ice put in the dogs water as well. I appreciated that, i am sure our dog did too! read more

This location has only been open 5 days, but I've been everyday so far. Mainly through the drive thru, but today I came inside. Each time I've been, it has been fast service considering how incredibly busy they are. And they have been very friendly. I have had a couple of issues with trying to use coupons/rewards, or paying with the app, but they are still learning and figuring it out. The donuts and sandwiches have been fresh and the drinks have been consistently good. Overall, I've been pleased. Totally happy to have them in the area! And I'm sure it's only going to get better. read more

Love the coolatas really refreshing on a hot day worth the calories the staff was very helpful and friendly. The store new and clean

Okay coffee. I order on-the-go all the time but it's never ready until you get there, even if I press "coming thru" ten minutes earlier it won't be ready. I hate that the bathroom is always locked too, what is the deal with that? read more

I just moved here and I can already tell this will be my go-to coffee shop! The employees are extremely friendly, fast, and competent, and the prices can't be beat. Way better tasting and cheaper than starbucks. read more

There are no fountain drinks here, at least the last times we visited, and they charge a lot for the bottled beverages. I don't eat any gf foods anymore, but my husband does, and he said he won't buy their donuts at this location anymore because the ones he has tried from this DD tasted old, not fresh. Maybe they are fresh early in the day, but when we have gone it has been later on in the evening. On the other hand the staff is nice, and the coffee is top notch. It is a cute little restaurant that is nice to sit down and visit with a friend over a cup of coffee. read more

Really like the products. My wife loved the new latte caramel square. But I asked whether they had refills on the coffee, and the answer was "yes." But the way they define refills is that you order and pay for a completely new cup of coffee, except they use the same cup. Some places do not charge for refills, some have a lesser charge, some tell you up front that they do not have refills. Had I known they did not have refills, I would have ordered a larger size for $.20 more rather than $1.61 more. They wouldn't do anything to accommodate me. read more

Staff is friendly with a few exceptions but I noticed a lot of younger adults/teenagers work at this location so the coffee drinks served are obviously made lazy and with lack of training. I ask for specifications and they ask me questions like I don't know what I'm talking about and then don't do it anyway. read more

OMG finally a DD near the house! i have waited years for a DD to open here. they have good service, friendly faces and a GREAT coffee..

Katie is super sweet. However, don't advertise things you always run out of. Or better yet, MAKE MORE!! I wish there was another donut place around here. There coffee used to be good. I've tried them all, butter pecan latte is the only good one. So I only go when they have that, but I think I'll be skipping them now too. read more

Luke warm coffee and it tastes watered down, weak. Not good Dunkin coffee. What a shame. They care more about making money, so they think, than repeat customers. read more

Went inside for the first time today; previous visit was though the drive through for a quick coffee. Today's visit was laughable. Ordered one glazed donut and a chicken snack wrap with no ranch. Then watched as the 7 employees that I could see stood around acting as if they weren't quite sure what to do with themselves. It was very clear to my wife and I what should be going on as the dining area was a disaster. Of the maybe 15 tables in there, there was probably one clean...and it had a spilled drink under it. The floors were atrocious and obviously the wall between the prep area and the dining area presents such a viewing obstacle that it never gets a second look. The Domino's Pizza delivery lady that showed up with pizzas received more attention than the cleaning did. Ten minutes later, finally got my order and we bailed. Got in the vehicle and the staff strikes again...opened my chicken snack wrap WITH ranch...unbelievable. read more

I called to order coffee and donuts as I usually do 2 or 3 times a month for meetings. Today I was told they no longer accommodate call ahead orders. This is frustrating, this is the only donut shop in the area and close to the freeway. I spoke to the manager he advised he couldn't help me. Odd that he wants me to stand in line to order 5 dz donuts and 2 boxes of coffee and hope that they have the inventory and coffee made to accommodate me, or wait for them to make the coffee. My time is valuable, and this is to much to chance here. Bruggers Bagels just earned my companies business. That was close to 80 dollars I spent there 2 sometime or 3 times a week that they just lost. Poor choices from the management cost the owner business. I can't be the only business that uses them for morning meetings. read more

Never have enough donuts way too much chaos. They do not have enough counter space so people congregate around what there is waiting for their order in what amounts to a typical east side Tucson "rude fest". Add that to the typical east side Tucson incompetence, and you have typical lousy service and over priced donuts with a quality ashamed to call them "Dunkin" read more

I curse you for coming to Vail, Az. My butttttt us getting wider but ohhhhhh those offerings are so good and yummy. This location, Houghton and Old Colossal Cave ) Rita Ranch....you guys rock. Fast service, accurate, and absolutely yummy. Thanx for your service to our community. And again.....yummy! read more

Requested an order of assorted munchkins at 830 on Saturday morning. Was told there were no filled, no powdered, and "a few blueberry and chocolate cake ones" Kids still wanted munchkins so went with 25. They sold us 16, oh there were 25 if you count the halves, squished pieces and the one that had two lumps. We have tried this place on three other occasions and won't return. Spend your money elsewhere. read more