Person taking our order was rude, didn't take our order correctly, complained about us asking for another order of munchkins and then before hanging up, stated "I f***ing wanna kill people". I'd maybe understand if our order was complicated or finicky, but we literally only ordered items from the menu. Our order ended up being messed up 10 ways to Sunday, didn't get an entire drink we ordered, or the second order of munchkins, the other drink we ordered was made wrong (we ordered a chai and got a regular coffee somehow?) The only redeeming quality to this experience was our cashier who handed us the food, Dorothy, was an absolute peach. Very understanding about the experience and did everything she could to help make it right. I hope this Dunkins works to better train their employees on customer service and basic human decency. Until then, I'd suggest going somewhere else. read more

The slowest Dunkin I've ever been to. Usually take over 10 mins in the drive through. Staff is almost never friendly.

We waited for an hour and 45 minutes for 3 breakfast sandwiches while the employees just served the drive thru customers, which is rude. Furthermore, it would've been at least a little better if the employees weren't screaming at each other and making the store a loud and uninviting place. When we spoke up about waiting, the employees were very rude and served everyone else before us. I would not recommend going here, and if you do, go to the drive thru, as it seems that is their "priority". read more

General undercurrent of irritation among the staff. Do not go to this establishment unless you have four times the amount of time you wish to spend waiting. read more

Somersworth has the worse service I've ever experienced. The manager is not well suited for a managerial position, particularly in customer service. I decided that I would attempt the drive thru even though I remember a long wait. It took approximately 25-30 minutes and 3 times going back to get the order corrected. I ordered only a sandwich so it wasn't a difficult order. After having to go back through the drive thru twice, I decided I'd better park and walk in. Still, the sandwich I received was not the sandwich I ordered. Now, I'm frustrated and I asked to speak to the manager, who was actually standing an ear shot away but never assisted me in any way. Once she addressed me, I told her I wanted a refund. By the way, she was aware of the situation but never offered a solution. Not management appropriate. Three attempts is unreasonable and at the very least I should have been given a coupon. Absolutely nothing! I had to request they give me a refund since I still didn't my order. Just very poor service and an inexperienced/uncaring manager. read more

I never had a problem with this dunks till this morning!! The little boy that works their with his 80" s style stone washed jeans that he wears faithfully should not be working with the public!! He is extremely mouthy and swears like he's on a construction site! Apparently he can't handle be asked a simple question without an additude. Idk how the manager deals with him! Do better dunks with ur employees and raining them in!! read more

Completely mismanaged. It's crazy slow, inaccurate and they seem to stand around . Worst Dunkin around

I was there on Sunday morning around 9 am with my two children. I went inside due to the fact that I had a 6 item order. Huge mistake . The new girl on the register was very nice , took my order and gave me my doughnuts. She then tried to make my drink and struggled. Another employee started yelling at her using very R rated language. I waited at least ten minutes for my two bagels and then gave up on my drinks . I would never go to this location and your staff should realize it's an open kitchen. read more

First I want to say that I've never had a problem with the staff here. They've been friendly and kind, however I think there is a huge problem with training or something going on. I like to order an everything bagel with cream cheese and an order of hashbrowns. So often they are out of everything bagels by mid to late morning. The amount of cream cheese varies hugely each time I order. Sometimes there's almost none on the bagel and sometimes there is a huge amount. So sometimes I ask for extra cream cheese and sometimes they charge for it and sometimes they don't. You can never know what you're going to get and therefore I don't know if I need to ask for extra or not. Also, I'm ordering through the drive through and the cream cheese is only on one side of the bagel and there are no knives or napkins included almost every time. And hashbrowns... I like the flavor of them but half the time they are still half frozen when you get them, or they're all stuck together in one big inseparable clump or else they're just soaking in grease. It's a real dissapointment. read more

Check your order before you leave. Orders are made wrong. Asking for something with out egg or cheese due to an intolerance to it shouldn't be difficult and then them putting it on the food anyways is not ok. Of course it's my fault for waiting til I got to work to check my food. Thinking that they should be able to put a simple order together. Had to throw out the food. Waste of money. read more

Without these guys I wouldn't be able to keep my day running well. The worst complaint that I've ever had would be not getting a sandwich on an everything bagel but that happened two days in a row but after some extensive therapy I learned to deal with it. Except for some poor junkie who tried his best and a rude boy trainee who bounced fast, everyone's been great here. read more

Dunkin' - Dunkin' Donuts - Donuts Near Me - Somersworth, New Hampshire

Very slow. Usually drinks are made incorrectly, I've ordered from this dunks about a dozen times. Chai tea latte was very watery, iced coffee made with too much ice and not enough syrup, espresso drinks that are burned, also burned sandwiches like sourdough with black edges and INCREDIBLY slow service. I just placed a mobile order and waited 10 minutes to pick it up and when I arrived, they hadn't even started it. I was outside the building the entire time and they had no one in line or ordering at the time. Overall the worst Dunkin in the entire surrounding area, and completely the staffing! read more

Extremely rude workers with zero customer service. I'm not one to post negative reviews but the poor experience I just had deserves mention. I pulled up to the drive thru where I waited over three minutes. No one ever acknowledged me. I assumed they were closed early like many other Dunkin Donuts in the area. So I pulled out of the drive thru and went to leave. I saw a long line of cars so I realized they were open and decided to wait so that I could just order at the window. I pull up to the window and I immediately apologized. I explained and asked to order my coffee at the window. All three girls look at each other and then tell me that I have to go around the building and order through the drive thru. That I have to wait in the very long line AGAIN. They said it messes with their wait times at the window. So instead of finding a solution and letting me order my small coffee, they dismissed me. Even after I apologized for them not acknowledging me in the first place read more

Every thursday afternoon they run out of donuts. They close at 9PM, how can they run out of all "baked goods" at 4 in the afternoon? DD used to make donuts 'round the clock, so they were ALWAYS fresh and they NEVER ran out! Also, what does it say about a place that can't hang onto their employees? Everytime I go there I'm waited on by someone on their first day. EVERY TIME! For over a year! They NEVER have a simple, chocolate covered original-concept ordinary doughnut, either - ever! I just don't understand it - not having the item that the company was built on. I don't know if this is a company store or a franchisee, but whomever owns it should start taking a little pride in their product before they become the Burger King of donuts. read more

Today is July 5th 2020 and at 8:42am I pulled up to the drive through. Was beginning to order my coffee and before I could finish my order I was cut off by the rude women. She assumed my order was complete. It was simple - 2 of the same medium ice dark roast coffees with cream, extra, and turbos in both. Because she cut me off I wanted to be repeat the order, but she cut me off again and said rudely "no let me repeat to you" . Once I pulled up to the window to address it with the women at the window, she shrugged and ignored my feedback. I also planned to order food after but going elsewhere to get breakfast as I don't want to give any more business to this location. Bottom line is customer service and it's about listening when taking an order and not talking over someone. After reading the other reviews, I guess I'm The only one treated poorly. Kindness goes along way... read more

I stopped at Dunkin' Donuts this morning for some decaf coffee and a breakfast sandwich. The young women who took my order were friendly and polite. The breakfast sandwich was good. The coffee, however, was undrinkable. I ended up pouring it out after trying to just deal with the bitterness. I got no napkins with my order, so when I took the cap off the cup and (true to form) spilled some on my pants, it was a good thing that I had napkins in my glove compartment. read more

Worst DD I've ever been to! I rarely ever go but quickly stopped by for a hot chai that ended up tasting like coffee. I later came back to have it remade, which is no big deal, things happen. And the girl with blonde hair starts bad talking us about asking us to have our drink remade to her other coworkers. Sad thing is we weren't even rude, and completely unprofessional of her! Sad to see that's how this Dunkins treats their customers... read more

I wish I could give this place a negative star rating. Wrong food order every time we try to give this DD one more try, the staff is always irritated and angry. You might as well walk inside to order because you'll have to do that to replace your food they got wrong anyways. read more

general : online app doesn't allow for customization of order: crispy bacon, high st location: 2 different staff members less than friendly all 3 drinks order were incorrect one of the two sandwiches was wrong forgot an item drink tray was like a special request 4/7 items incorrect and customer service less than average. just wow. I'm not saying the job can't be stressful. I worked fast-food industry for 2 years. That being said, when the food is listed correctly on the receipt, therefor ordered correctly, it doesn't take rocket science to fill it correctly. Especially when it's not busy. What makes a difference is giving a sh$& about your performance and customers/ people in general. read more

This is, by far, the worst Dunkin Donuts ever. I go 5 minutes out of my way multiple times a day to go to the Dover location instead of this one. Their staff is a joke. They are poorly trained and can often be found yelling at one another while customers are in the store waiting to be helped. Orders are perpetually screwed up. They also claim that you cannot place "on the go" that are picked up through the drive-thru(even though every other Dunkin Donuts has no problem with this). This location is an embarrassment to the Dunkin Donuts brand. read more

I am pretty upset. I went here instead of to Dustins in Dover and got screwed. You should teach your people to get donuts 1st hand hot foods last. I ordered my donuts and by the time she made my coffees they donuts had been sold. Plus the 1st thing out was my hashbrowns which were cold even before we got the coffees. I really really wanted that maple creme-filled donut so no matter how much I like them I will go to Dustins instead for now on. Better service better food better all the way around good bye DD. Don't need your hassle read more

Really tired of them getting my order wrong and paying for a Medium Chai tea and the cup is barely over half full, so basically getting a small but paying for a medium. read more

This is literally the worst Dunkin' Donuts on the entire seacoast! It took 22 minutes for me to order at the drive thru and get my two iced coffees and breakfast sandwich. I said something to the cashier and she just said "yeah it's crazy right now" and walked away. I shook my head a little bit while I continued to wait for my food. An older employee (Who I'm hoping was NOT a manager) yelled "people can shake their heads all they want, maybe they shouldn't order 50 breakfast sandwiches at the drive thru!" As an FYI, you will wait forever to get your order even if you go inside. I was totally disgusted with the service I received and will not be going here ever again. They need to figure out the staffing situation and hire more respectful employees. Don't waste your time here, go to the one down the road in Dover! read more

This DD is slowly starting to improve. More trained staff have been hired and management is working well together. They are consistently making Cold Brew and have a better doughnut selection. I am hoping for a good turn around. read more

I was in drive thru only 3 cars there for 7:25am I stopped to get a small ice coffee. The lady started talking I went to give her my order she said no, not you I forgot I had this on, you'll have to wait. I gave her my order for a small coconut ice 2 skin 2 sweet & low. Got to the window gsve her exact change the coffee was definitely not what I ordered. It was a small reg ice cream & sugar. I told her this was not what I ordered she said it most certainly was. I explained the color & the tag were not what I ordered. She said there were people behind me & I needed to move along. This is why I don't go there. It all came back to me when I was at the window. read more

The slowest service on the planet literally I have waited 20+ minutes more often Than not for 5 people working to make orders for about 3 people in front of me. The training and quality of service is atrocious read more

Worst dunkin ever. They NEVER get my order right. We asked for a hot butter toffee and a sprinkled pink frosted for my daughter and my coffee came over and the doughnuts were plain... I never have been once where they got it right. And it takes about 20 minutes to even order from drive through. During the winter! C'mon guys...get it together read more

Was there today to order a black ice coffee. The woman could not hear me so I repeated it. She burst out laughing. No idea why. I go up to the window and the order is wrong. She was still giggling and said well I made what you said. I asked you twice. Omg. I was so aggravated I drove off. This is the last time here. I gave it another shot after they made me an ice coffee with out ice. read more

It's amazing the staff is great yeah there will be days where things are chaotic but what work place isnt we all have bad days nothing is ever gonna be perfect but its like that what some people expect no one knows just how hard it is when your short staffed or having to run back and forth between two different places let's see some of you inpatient people get behind that counter and do what these people do guarantee your whole idea of this dunkins will change just saying read more

Just when you think this DD couldn't have worse service it manages to find new ways. I go months swearing I'll never return then I give it a shot and am always amazed at how slow a Dunkin' Donuts can operate in comparison to others and how many orders can be screwed up. Management doesn't care and thus employees don't either. read more

This store is newer in the area, but this is the worst DD store ever. I've been try hundreds of DD store from east to Midwest, but nothing like here. They have very bad service since last year, but it's look like the management doesn't care. Drive thru always long, not because they busy but because they're too slow and only take order one at the time. Last time went there, the guy in the drive thru window just grabbed my phone when I want to pay with DD app from my phone. Just grabbed it, and the window closed. I told that he's not suppose bring my phone inside and without asking me first. He just said that he need to scan the screen. Same when go inside the store, a lot of time they messed up the orders. Better close this store and training your people right first, rather than make upset all DD loyal customer. read more

Worst dunkin experience every single time I go to this location I always slap myself for waisting money yet again. I keep hoping that after 2 years of being in the area it would get better. This dunkin in the reason I now use Aroma Joe's. Just this year I've 1, waited 17 minutes parked for my boyfriends bagel. Been verbally abused and threatened, and multiple times got bagels that I've later had to go and scrape the cream cheese off and toast myself. I've seen half smoked cigarette right next to where they were making another customers sandwich and loud personal conversation pieces not fit for public areas. Absolutely horrific Everytime. read more

They only got a one because it is the lowest I can possibly give them. This is literally the worst location I have ever been to. Consistently long waits in the drive thru when no one is there, also inside while you wait for the staff to finish fighting, talking amongst themselves, playing in their phone etc. When they finally do get around to you they are rude or make it feel like how dare you interrupt their day. I've stood waiting at the counter while a staff member was joking around in the dining area with looked like corporate representatives. If you get waited on they will screw up your order or give you some excuse to avoid working harder to do it. I was told multiple times no there are no more doughnuts out back, we are totally out, at 9 am, on Saturdays! The have managed to mess up 6 times on an order of 3 items more than once in the past. It's a real shame too because being that close to an elementary school they could do a ton more business if they actually cared at all. If you are looking for coffee go down the street to Aroma Joes or the Starbucks, doughnuts or breakfast spend an extra 5 minutes to go down to the location by the car dealerships heading into Rochester. read more

Just terrible. Slow, wrong orders and annoying staff. Every single time I've been here it's a disaster. Better off going to Dover.

Walked in to see the staff hanging out like they weren't being paid by the hour, speaking about inappropriate things for the work place, and sipping on their coffees in place of cleaning or helping customers- so I turned and walked out. Something about the worker in slippers, yoga pants, her stained white tee that's 3 sizes too small, with her stomach hanging out just turned me off... read more

This Dunkin' Donuts is horrible. Slowest service I've ever had. The drive thru shouldn't be a 20 minute experience when there is only one other car in front of you! Horrible. read more

This Dunkin Donuts NEVER has Cold Brew!! If they're not going to brew it take it off the menu!! It doesn't matter if it's 9am or 2 in the afternoon, "sorry we don't have any Cold Brew" Soooo frustrating!! read more

Slowest dunkin donut in the world. I am not sure why the management is not doing anything about it. Cars have to stand on the main road in line because they are so slow at taking and making orders read more

I just sat in drive thru for 40 mins no joke 2 people workinh the girl at the front counter wouldnt help the kid in drive tjru and he couldnt cook anything then after waoting they didnt have what i ordeted im so mad read more

I agree the worst dunkin donuts ever!!! Super slow always get our coffees wrong .... And then when u tell them they made it wrong they treat u like crap!! Managers doesn't help with a thing!!! read more