I ordered a buffalo chicken wrap and was very disappointed. It was drenched in buffalo sauce. Paid a lot of money to get a wrap that I didn't even eat. My son's smoothie was enjoyed. We will only be returning for the drinks. read more

Tropical Smoothie Cafe - Buffalo chicken wrap - Juice Bars & Smoothies Near Me - Rochester, New Hampshire

The service was great. I really enjoyed the food it was amazing and the ambiance was amazing

So we arrived and checked the shelf for our Mobil order and only the smoothie was ready. That's fine but, we were waiting for over 20 minutes and still no sandwich. The whole time, the employees were gossiping about boys in their high school and not one of them was doing something productive. They were also glaring at other customers. read more

Only go here if you have an extra time to wait. Sat in drive thru for over 10 minutes, saw zero activity. Drive thru is structured in a way where they try to trap you in a lane. Had to back up thru the entire thing, only to see the inside completely empty, no customers. Last time was the exact same wait time. I'd forgotten this location existed, and it's going to go back to being a non-memory read more

Great smoothies and great service some of the girls are really good at drive through I can tell a few of them are new but they are very fast and easy to be helpful read more

I'm sorry to say that there was a girl named ave and she could not spell my name right,and she was so rude it took them 30 minutes to make smoothies and Ava was suppose to leave in 5 minutes after she put our order in and when she was making my daughters smoothie she left it sitting and was like yelling at the blender. they where also giving away smoothies for free because no one had picked it up,yet a person came in 12 minutes later to find out they gave the wrong smoothie away to someone for free. and lastly they gave 2 wrong smoothies to a drive through and they didn't care. normally it's good but always super slow.it is a really good place to go and the food and drinks are amazing but very pricey read more

Sometimes it's good. Sometimes it's a waste of money. Smoothies are sometimes just ice water and crushed ice. I wish they were more consistent. read more

We were in the mood for a healthy Inexpensive place to eat after the Rochester Fair, and came here. The ingredients were fresh, and the tortilla doughy. That's down one star. the service interesting. One girl took our order without a smile and ducked away to ask a co-worker a question. Maybe she was a new employee, but she seemed not to understand after the co-worked moved away. We didn't get a smile, or thank you. That's down one star. The very loud country radio station may be to your taste so I won't dock a star for that. read more

i had ordered and there were 2 cars in front of me so when i pulled up to the window i was waiting like one does and then they were taking quite a long time as in 30 minutes long time then they came to the window and asked what we ordered and then had to wait longer because they completely forgot read more

Ordered a smoothie had to repeat the order 3 times for them to understand "açaí berry boost with extra banana" pulled up to the window & 4 employees were all standing there eating McDonald's & one of the girls kept licking their fingers it was disgusting & I should have just left when I saw that (she saw me looking at her too & she continued to keep licking all of her fingers) I also didn't get the extra banana in my smoothie & they charged me extra for it read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Rochester, New Hampshire

Very nice service, clean, pleasant. Only issue was chicken in the Thai salad had gristle and gelatinous icky bites. Shoutout to Jody who went above and beyond to offer dietary information. Nice to know you can forego the sugar or have Splenda to cut the smoothie calories practically in half. I love that they put the dressing on the side. I also loved that you can get kale apple salad on the side. Very yummy! read more

SO Awesome to have a healthy drive-thru option in the area, until the rude staff make you regret ordering altogether... a friend of mine used the restroom while we waited for our online order, and in the restroom he could overhear the employees complaining about the order in the kitchen. He later mentioned this, and the staff ended up getting physical, giving him a shove. The female employee's boyfriend was also working and threatened my friend. When we contacted management, they didn't want to hear it. I understand that staffing can be difficult but this was unbelievable. read more

DON'T EAT HERE unless you want to pay a lot of money for an inconsistent product. If only a zero star rating were possible.. I used to like their thai chicken bowl. Today I brought one home and it was nothing but a few pieces of lettuce some shredded carrots, and some sliced chicken, a couple of wonton strips. No sesame seeds, no scallions. no cilantro as the menu promised. I brought it back and the 2 girls behind the counter just stared at me dumbfounded while they refunded my money. No apologies. Nothing. Not going again. read more

Had a great experience stopping in here. Mango magic smoothie and the cosmic mango berry smoothie were both delicious. Drive through was pretty busy and I think for 4-5 high schoolers and one manager on that they were doing a great job. Everyone was nice and friendly. read more

I truly want to love this place but it's literally left such a bad taste in my mouth that I can't. I decided to use the drive through since there wasn't a line (nor were there any cars in the parking lot), ordered a Sunrise Sunset smoothie and thankfully had cash on me. Normally, they present you with a handheld device to swipe your card and add a tip. I'd be happy to tip if I didn't sit at the window for at least five minutes without being acknowledged, while a group of teenage girls stand around inside giggling and staring out the window at me. The girl who waited on me did a fine job. Around $7.25 for a smoothie, ok I can get on board with that price. Tasted it and it tasted like ice with a hint of strawberry. I had reached the point of no return on my trip home and seriously wasn't about to turn around for them to take 10-15 minutes to remake my $7 smoothie. This isn't the first time I've been disappointed by smoothies or the service from here. I guess I'll be making my own or taking my business to The Juicery when I want a smoothie that actually has flavor. read more

They changed my debit Card a tip even though select NO TIP....... Vary unprofessional don't recommend, when I told the employee she told me I was wrong then proceeds to yell at me!!!! DONT RECOMMEND read more

On June 7th we stopped at this new Tropical Smoothie Caffe in Rochester at the new Ridge Shopping Plaza on Route 11 (actually it's the same business that was located in the Lowes Plaza off Exit 13 on Route 16). Ordered two Acai Berry Boost smoothies. The drive-thru line was slammed but the three staff members were efficient and we didn't have to wait long for our smoothies (we placed our order inside at the counter). The smoothies were excellent! The next day on June 8th we decided to grab dinner and smoothies on our way back home. Placed our order on the Tropical Smoothie app with a pickup time of 6 PM. When we arrived, there were no customers and six staff members. One was cleaning up, another looked like they were on break and the other four were milling about smartly. Our order was ready to go (although the receipt noted the order was completed at 5:33. Hopefully the order wasn't sitting out on the counter for almost half an hour). When we got home all three smoothies were TERRIBLE. They tasted like barely flavored crushed ice with zero sugar. My wife's Turkey bacon ranch sandwich had NO BACON and NO CHEESE. My buffalo chicken wrap was fine as well as the Chipotle Chicken Club (which actually did have bacon as listed on the menu). I called the restaurant and asked to speak to a manager. The individual who answered the call said she was the shift team leader. I told her about the three unsatisfactory smoothies and the turkey bacon ranch sandwich with NO BACON. She apologized and offered to put my name "on a list" and the next time I stopped in I would get three free smoothies. She didn't offer to do anything about the poorly made sandwich. She even admitted to me that other customers had lodged complaints with her earlier in the day (apparently she didn't take this as a cue to actually supervise what was happening on her shift). As with every restaurant, what you receive is highly dependent upon WHO is making your food. One would think that with six staff members on the shift and no customers they would have had the time to make three smoothies and three sandwiches correctly. Clearly there was no supervision in the preparation of this order. The owner of this business needs to get more involved in the training of the staff and quality of the product. NOTE: this review is not from San Francisco CA. Not sure how Yelp tagged me with that review location. This review is for the Rochester NH Tropical Smoothie Cafe location. read more

Employee charged me for the wrong order, and when I saw the receipt, she proceeded to tell me that I was wrong and that she charged me for the correct order and that she had just handed me the wrong receipt, which she took back (probably because it had a survey code on it). I believed her, took my order, and left. Then after driving away I decided to check my bank account; only to find out that she had charged me for the wrong order (which was several dollars more than what I had ordered), and just blatantly lied by saying that it was the wrong receipt. I won't name the employee here, but clearly employees here need some training on what to do when they make a mistake, because lying about it and taking the receipt back is unacceptable and leaves an absolutely horrible mark on your business. I would not go here if I were you. read more

Just had them remake a drink with no flavor. Didn't think it could get worse but it did. They put in something to change the color and more ice. Very disappointed In how the smoothie tasted. I will not be ordering again. read more

Service was great. Both people working were friendly and helpful. Chicken Club is excellent. Also enjoyed the mango smoothie and the Bahama Mama smoothie. read more

Unprofessional , rude, no standards and lacks simple management and customer service skills read more

Tropical Smoothie Cafe - Unprofessional , rude, and lacks basic management and customer service skills. Stay away - Juice Bars & Smoothies Near Me - Rochester, New Hampshire

My family and I just finished a hike and we were craving smoothies. These guys nailed it. 4 smoothies and they were all amazing! Even the Thai chicken wrap was awesome. My kids can't wait to go back. Thank you. read more

I usually love this place. But today the woman on the headset was very rude and short. They ran out of lettuce which isn't a big deal. But I ordered a Turkey bacon ranch sandwich. When I got to the window I paid and than they told me they were out of bacon as well. I wouldn't have ordered this sandwich at the Intercom if I knew that. I would have gotten something different but now that I've sat in line for 20 minutes [also understandable] and paid, I dont have time to look at the menu and decide a different one. I'll probably still come back another time, but the service needs to be better read more

Went there today after a long break. The workers were very confused and messed up our order. They also didn't give us any silverware, no ice tea and the food was "ok" at best. read more

I have tried to like this place, but there is just SOO much wrong. First, can we talk about the price? I went today to get 2 basic smoothies and I bill came to over $10.... My jaw hit the floor. I ordered 2 Kiwi Quencher smoothies, they are suppose to have kiwi, strawberries and yogurt. I get them, and hand one to my Mother who was with me. After a few sips we look at each other and she says, "mine tastes heavily of lime" and I honestly was thinking the same. It tasted exactly like a melted lime popsicle. It was just disgusting. So bad that we had to stop by the car wash to throw them away and ended up going to a local drive up coffee place. If you go through the drive through, they won't tell you the price, and when you get up to the window, be prepared to not be acknowledged. I went today, was the ONLY people there, and it took about 10 minutes to have my order of 2 simple smoothies. Unreal. I can honestly say I'd rather spend my money elsewhere. This place is just too pricey and the quality doesn't equal up to it. Today's visit will be my last unfortunately. read more

On the way to a long weekend in Conway, NH we took the Rochester, NH exit to stretch our legs and were just in time for the grand opening of the Tropical Smoothie Cafe! The restaurant had a very interesting exterior, and a huge line of cars waiting at the drive-thru window, so we decided to go in and get a smoothie and some food. All food is made fresh to order, so if there is a line, you may be in for a wait. We waited about 15 minutes total, which wasn't too bad. They have tons of themed smoothies. Get up and Goji was my smoothie of choice, and it was delicious. They also have a huge selection of salads, wraps, and sandwiches. My boyfriend bought the avocado turkey sandwich (made on whole grain bread) and it was scrumptious! If you love smoothies and healthier lunch foods, I think you could visit the restaurant for weeks before you run out of something new to try- the menu was that deep and looked that good! Service was great. The items did come out separately so I was able to slurp away on my smoothie while my boyfriend waited hungrily for his sandwich. The prices were very good on the food items. A little high on the smoothies, but not outrageous. For about $10 we got a good little meal. This place is ideal for travelers en route to the White Mountain area who need to grab a bite to eat before hitting the longest part of the route (which doesn't offer many appealing food options!). If you're in the area, I definitely recommend the Tropical Smoothie Cafe. Stop in, and have some yummy food! read more

Waited in line at the drive through for 15 minutes. Then they informed us the computer dropped our order so we would have to reorder and wait. Did not even offer a discount or free cookie! I love the food and drinks but the service has been declining, so we are done with this place. read more

This place is amazing! The size of the smoothies are phenomenal, the options are endless, and the prices are unbeatable! So far I have only tried two but will definitely be back for more. Their happy hour specials are incredible- $3 for any flatbread or smoothie. read more

Tropical Smoothie Cafe - Huge smoothies! - Juice Bars & Smoothies Near Me - Rochester, New Hampshire

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I really love coming here but my smoothie is not always consistent - when it is it's amazing and when it isn't it tastes like water. I never go back to ask to make another and I feel like I should start doing that as it wastes money by not getting consumed. Sometimes the doors are locked- there should be better signage for this. Maybe I missed it. read more

Love this Place! I love Tropical Smoothie and wish there were more in the area! My favorite is the Chia Boost Banana Smoothie with Peanut Butter - to DIE for! I hope they expand and make more locations around New England! read more

This place is a hidden gem. Food is very decent and unique. We love the Thai chicken wrap, the peanut sauce has some heat! A little more than what you'd pay at a fast food joint but a lot more nutrition here. The menu has a lot of options and a good choice for a vegetarian. read more

The few times I've gotten smoothies there they have been good, but it consistently takes over ten minutes to get one, and that's when it is dead there. It just pisses me off to stand there with my thumb up my ass for almost 15 minutes for a friggin' smoothie... read more

AWFUL SERVICE. I went in today and stood at the register for a good three minutes before anyone acknowledged me. Then another two till someone took my order. Bunch of young kids that doesn't seem to know what's going on. Yelling singing and joking around instead of actually working. But anyway I got my smoothie after a long wait, they didn't have dark chocolate so they offered me white chocolate or a different smoothie, which is fine. But then after another very long wait the people after me got their food, they forgot to make mine. Then in a rush to get me my food my quesadilla was cold and not melted in the middle. Just awful. No sorry or even an apology for forgetting my order. They have no management and it shows. I usually love it there but I won't be back. read more

Overpriced, but yummy smoothies and food except for when I found a dead fly in my sandwich. Took it back and got a refund and a new sandwich with some great service. Usually the employees are rude lol. Also ordered a buffalo chicken bowl and received no ranch or buffalo sauce with it. Just a dry salad. Thank you read more

I really wish I could give this place fewer stars the employees are awful every worker had a bad attitude and was rude except for one guy. The workers treat you like you're stupid and aren't afraid to scream, swear and tell you to never come back over a small misunderstanding. I constantly see these teens sitting in groups out back smoking while there is a very long line in the drive through. I rarely eat here anymore because I don't want to be treated rudely for just wanting to get some food on my lunch break. I will be taking my business to Elsewhere from now on. This is specifically for the Rochester location I have never had a problem anywhere else read more

This is the second time I've been here. I like concept. A little pricey for a smoothie and wrap. It's unfortunate that they don't have a juicer and are also able to provide that as an option since they have all the fresh fruit and veggies there. I get it the sign says smoothie cafe but I think they're missing a big market that just wants a drink not a 22oz one size smoothie. At least carry bottled water or iced tea! read more

I come to this establishment quite often! They have a wide variety of smoothie flavors and add-ins, as well as a great selection of vegetarian options- which is a wonderful bonus to an already awesome place. Their dining room is always clean, and the friendly service makes trips for breakfast, lunch or dinner very pleasant. It's definitely one of my top choices for the Rochester area. I recommend the Peanut Paradise smoothie with soy protein, which is my usual GO-TO. Their meat substitute is delicious, as well. read more

Great food, lousy service. Placed a walk-in order to go, paid for it, and waited over 20 minutes while watching drive-thru customers place orders and pick them up ahead of mine. Apparently "first come, first served" has no meaning here. When I inquired about my order, an employee said that it hadn't been made yet. I asked for and received refund, and walked away. Used to be a fantastic place with great service, but it has really gone downhill. They've lost me as a customer. read more

Stopped in for lunch one afternoon thought get something quick and simple Wow was I surprised yes the food was quick but there was nothing simple about it. I had the roast beef Wasabi panini and it was incredible. i will eat here again and again. read more

EXTREMELY SLOW SERVICE! With no one in the dining room and a completely customer free drive thru, I walked into the place with one other customer in front of me and there were about 10 employees and 2 cash registers. I waited about 15 minutes for someone to acknowledge me. Overhearing the cashier having trouble even taking an order AND after seeing the customer received the wrong order on his receipt I literally walked out after 15 minutes of waiting around and overhearing the furious confrontation. read more