I ordered a toasted bagel and toasted English muffin with butter when I took it out of the bag right after leaving the parking lot butter was leaking all over me because of the amount of butter put on my products. All of my food was uneatable because of this, they also forgot my donut that I paid for. My hashbrowns were also cold. I am very unsatisfied. read more

We ordered from them and it was horrible. They were slow to make our food and make it completely wrong. i am utterly disappointed in how our service was read more

This has got to be the fastest drive thru dunks I've ever been to. There have been points where I'm at the very end of the line, almost in the road, and it takes two to three mins to get my order. The staff can be hot or cold depending on the day, however I've never had an incorrect order. (KNOCK ON WOOD) read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Rutland, Massachusetts

Interesting, stopped in 30 minutes before closing and the person working there told us there were no baked goods, the ovens were off and there was no hot coffee, only iced coffee was available. She explained she was all alone and she wanted to get out on time so she shut everything down and cleaned all the coffee pots. Apparently getting out on time is more important than serving customers or selling product during normal hours of operation. read more

I never write reviews but I have gotta say the person who served me today, 10/14/23 at around 5:21 pm, cool tattoos, nose rings, and long hair, deserves a raise. Not only were they super polite but made my bagel and frozen coffee perfect. No they did not tell me to say this. I usually never finish a bagel but this time I ate that up in like 5 mins. read more

Usually stop here every morning on my way to work. They've improved in the past few months would recommend

I went to this Dunkin' establishment today and I did not get what I ordered at all. I normally have 5 star reviews but this one has knocked it down to 4 stars, even though I did not receive my pumpkin spiced latte with specifically cream cheese on top. But I am giving it a higher star rating because the barista smacked this spider so good and killed it before handing off my drinks, which I was happy about. Anyway, thought that I should put this out there, that upon request of cream cheese on top of your lattes will not be received as I found out today at this pretty good establishment. read more

What the fuck kind of donut place doesn't have donuts. I know they changed the name at corporate but Buttland still has "donuts" on the sign, so when I just want a single glazed donut and they are empty handed I am just baffled. Fuck this. read more

Well it looks like I am not alone in my aggravation for this horrible DD. I like most New Englanders visit a DD daily and sometimes multiple times a day. So forgive me if I get aggravated by some young "I'm better than you" stuck up girl who clearly has no concept of customer service. I ask her a question and get this look like "are you that stupid"? It wouldn't be so bad but I stood there for 6 minutes while 4 employees worked on a group of young kids. No one tried to help me until everyone was cleared and even then I had to initiate the transaction. Where's the manager telling these kids how to multitask. Or at least say Im sorry for the wait. Good thing I'm not coming back here. read more

Ordered a large iced coffee with caramel swirl and whole milk three times and still didn't get the right order

You don't deserve one star it should be negative Worst Dunkins ever both Dunkins in Rutland plan old suck my coffee is made wrong every time I order I have to go back and have it re done how hard is it to put milk instead of cream it's not rocket science I'm pissed it's been a month straight I go everyday you would think these girls realize I complain every time about my coffee because they don't seem to care that I want milk they must need a new crew and management down there when I worked at Dunkins it was mandatory to give a receipt and write on the cups I get neither and when I ask for my receipt they say the paper is out ???? Bunch of me and a lot of my friends will go to honey dew ! read more

They work hard at this local and are always very pleasant in the morning . I only get coffee , so I can't speak to accuracy of food orders etc. my coffee is always perfect . read more

The local Dunkin donuts has ok service good food and ok drinks, besides the coffee. It's not.that the coffee tastes bad it is just so damn hot. It will burn your tongue and mouth. read more

The service was usually OK when I used to come here in college, but I'm not sure what happened to the smiley girls I used to see when I was last here during the holidays.. Today at 2pm, it was Kate (brown hair) and some blonde high-ponytail girl. Blonde-haired girl took our order but didn't bother to communicate it with Kate who was working the window? So we only get one drink out of our 3 orders... The blonde haired girl was rude and incompetent. They rushed us out of there, but we had to come right back because one of the drinks wasn't made right. No apologies anywhere during their mis-communications. Kate also refused to fix my drink and insisted it was right when I asked about it. The whole situation just made the entire experience unpleasant. Embarrassing. What happened?? :( I'd recommend going to the other Dunkins in Rutland, off of Barre Paxton Rd! Or in Holden off of Main St. if you are headed that way. read more

Terrible. Ordered a Pumpkin Decaf Latte. No Pumpkin, and LOADED with sugar. Undrinkable. Drive back to exchange it, tell the drive thru girl the problem, repeat it TWICE that the coffee had no pumpkin and WAY too much sugar. Get it back, and of course, all she did was add pumpkin to it. So now its even more ridiculously sweet. And that's the way it is here. I wish I could day that was a freak occurrence, but as a resident of Rutland who goes here a lot, this happens at least half the time. Must be nice to be the only game in town. It's the only reason this place is still in business. ANY competition would put them down within months. read more

This dd stole from my handicapped sister twice in the past month. This is the Christmas season and you would think people would have empathy for the challenged... no........this store stole $20.00 from her in he last month! A person who has very little is being taken advantage of in the saddest degree....i This is the Main St., RUTLAND, Ma franchise...The manager would not come out to talk to me when I asked for an explanation.....BE CAREFUL With this franchise! read more

Every time I order here they mess it up. Whether it's a coffee or a sandwich. For example, they once gave me a sandwich with two tops, and one with two bottoms. Nobody cares about you or your order. read more

This is the worst Dunkin' Donuts I have ever been to and I've been to a lot of them I stood there for five minutes no one make I contact with me or said I'd be right or would say I'll be right there I walked out I will never go to this Dunkin donuts ever again and I'll make sure all my friends never go here again I gave it one star because anything lower they won't allow read more

Ugh! They can't get it right! With the exception of one older woman employee they consistently mess up my drink order! I know a college degree isn't a requirement to work here but a simple IQ test wouldn't be too much to ask. After several visits and with much disappointment I have to say that the incompetence of the staff is apparent. Don't bother! Go elsewhere! read more

As always this location does not fail to disappoint. We stopped in this morning and the donuts were not ready. Inside was warm so the donuts were melting. We ordered our second choice and when we opened the bag the chocolate had melted onto the glazed. Is there a reason donuts can not be bagged with paper so the donuts will mix toppings? So much for breakfast, sent my doughnut off with my husband. read more

There are at least 5 employees here. One is incapable of correctly using the register. She constantly is doubting her ability to push buttons and apologizing. The guy cooking all the food is literally yelling at the other employees when he is the one being a jerk. I've heard a few times how much this place sucks from the employees talking to one another today alone. Watched one girl sneeze on the food and the manager just doesn't seem to care at all. read more

to tell you the customers the truth i worked here an the manger is so rude an nasty when she takes orders for drive thru she on her iphone either texting or facetiming not evening listening to your order 100% of the time she gets it wrong an we would make it wrong. if we made ur drinks wrong she blame it on us yet she put it in wrong an she has bad customer service skills an doesnt care about the customers at all an she treats her employees just as bad unless you are her fav then ur favored over everyone but she killed this store i would reccommend non of you go here ur order will just get messed up an you will get bad service each time honest truth read more

this place is terrible. i get my coffee here everyday and it is almost always wrong. and i can't go back to get it fixed so i am wasting my money. i don't understand why they cant get it right because i order on the go on the app so i know all the info is right on the cup but they still manage to mess it up all the time. sadly this is the only dunkins i can get my coffee from everyday. read more