Hours listed are wrong…read more Definitely not open at 4:30am. I swung by at about 5:15. No one there. All the lights were off.

Hi this is Kennedy and we love your food and the food is like so soft in your mouth it was true…read morewhen you first take a bite of it you can already swallow it and the drinks are amazing you make sure everything is like the customer likes it like if you if someone is in the store and they say medium well and I bet you you are you love to do that medium well and you put up no fight.

This is definitely my favorite Starbucks. They're always…read moresuper accommodating, friendly, and accurate, and most importantly, the coffee is excellent! I usually go for the drive-thru order through their app, as it's my preferred way to get my morning coffee fix. Plus, my dog Mikki loves their free "Pup Cups," which makes the experience even better.

Along with the Starbucks on Grafton St, this is one of the best locations in the area. The staff…read morehere are so nice. The outdoor seating is very cool. I like how close it is to Market Basket. My only note is that even though there are two drive-thru lanes, I've only ever seen one open. The other is always blocked off with cones.

Been here twice now and can't wait to go back to try more…read more Had a latte from here once but didn't love it. But wondering if it was just the type it was. Would give their coffee another try in future. The pastries were amazing though. The lemon bar - perfection. The brunch braid was okay - I liked the concept but I don't know if I'd get it again. Then came for lunch. Had a chunky monkey smoothie - it was a little watery in the middle but still delicious. The cranberry walnut chicken salad on sourdough was exactly what I was craving. And that sourdough - so good! The place itself is really cute and they sell some local items. There's a blind date with a book section and they sell Hoppy Pop (which is incredible). Everyone was super nice and friendly.

Gonna keep this as short as I can without being too concise but..,, A oh my goodness!!!!!! So good…read more! They honestly had me at one simple question about my iced coffee order - "do you want water ice cubes or coffee ice cubes?" PFFT!! is that even a question? That's my gut reactor response to this question each time I'm asked and it's so made me a customer for lifffeeee. Like if you live in boston or nyc I bet this is commonplace for you and you can enjoy a laugh over this as you grip your phone pinky up - but for sweet old Holden mass it's like a tractor beam and I'm stepping in... willingly. my parents greatly enjoy the pastry from this place and I try to surprise them with something new each time. Haven't had anything I haven't liked thus far. I know there are drive through options nearby but this is 100000% worth the stop !

This is a nice Starbucks location. It has a large seating area with eight comfortable chairs by the…read morefront windows. The staff is friendly, but often very busy. The drive-through usually has a line, and many people pre-order their drinks. And it doesn't help when someone's order includes a complex drink like this: Venti Iced White Mocha with: * 5 pumps white mocha * sweet cream instead of milk * vanilla sweet cream cold foam * extra caramel drizzle * extra crunch topping * light ice * blonde ristretto shots * line the cup with caramel * add 2 pumps cinnamon dolce * double blended And only 1,000 calories or so! I happened to stop in and order my nonfat grande latte at the counter one day and didn't get my order for 15 minutes. Typically, I only have to wait a few minutes. Why don't I pre-order? It's more of an impulse buy for me, so I tend to park and order in the moment. Tip: This is the standalone Starbucks across from Five Guys. There is also a Starbucks inside Market 32. Overall, a four-star venue.

Good Evening, I am…read morea Douglas, Massachusetts resident and longtime Starbucks customer. I commute daily and have been a regular customer of the Starbucks located in Sutton Valley at the Market 32 Plaza in Sutton, MA, for approximately nine years. Throughout that time, I have consistently had positive experiences, particularly with the morning staff, who have always been courteous, accommodating, and professional. I am writing to formally escalate an extremely upsetting and unacceptable experience that occurred at this location today, August 12, 2026, at approximately 1:30 PM. I arrived at the drive-thru with my three children. When I reached the window, I explained to the employee that I wanted to reload $20 in cash onto my Starbucks account and then use my Starbucks app to pay for the order so that I could receive the associated rewards points. At the time, my Starbucks account had approximately $8 available, while my order totaled approximately $14. I therefore needed to add funds to my account before completing the purchase. The employee appeared confused by my request and went to get another employee. When the second employee came to the window, I calmly explained the situation again. I specifically stated that I wanted to add the $20 cash to my Starbucks account and then pay for the order using the app. Instead of assisting me or simply clarifying the transaction, the employee repeatedly questioned how I wanted to pay. I explained the process again. She then told me, while still holding the $20 cash I had handed her, that I would somehow owe an additional $34 for the transaction. I explained that this could not be correct because my entire order was only approximately $14. After continued confusion, I ultimately told her to simply take the $20 cash and give me the appropriate change. Her immediate response was: **"You can leave my drive-thru."** I was completely stunned. I was not refusing to pay. I was not causing a disturbance. I was not demanding anything for free. I was actively attempting to pay for my children's beverages and resolve a payment issue that the employee was having difficulty understanding. I then pulled around to the front of the store and entered the building because I wanted to resolve the situation and pay for the drinks I had ordered. When I entered, I observed the employee speaking about me with three other employees. I again stated that I simply wanted to pay for my children's drinks. The employee then told me to **"leave or I'll call the cops."** At that point, I was humiliated, shocked, and extremely upset. I left the store with my three children without receiving the beverages I had attempted to purchase. I immediately contacted Starbucks Customer Service and reported the incident. I subsequently spoke with the District Manager, Conner, at approximately 5:30 PM. I walked him through the entire situation. To his credit, Conner listened to me and acknowledged that I had not done anything wrong. He explained that the employee would need to be retrained and specifically acknowledged that the situation was made significantly worse when she threatened to call the police. He also expressed his condolences regarding my experience. I appreciate that he listened to me. However, I do not believe that **"retraining" adequately addresses what occurred.** This was not simply an employee making a mistake on a transaction. The employee: * Failed to properly understand or assist with a basic payment request. * Became increasingly dismissive and confrontational. * Told a paying customer to leave the drive-thru. * Refused to allow me to complete payment for my children's drinks. * Discussed the situation with other employees in a manner that was humiliating and inappropriate. * Threatened to call the police when I was attempting to pay for an order. * Ultimately caused me to leave the establishment without the products I had attempted to purchase. I want to be very clear: **I was a customer attempting to give Starbucks money.** I was not disruptive. I was not refusing payment. I was not threatening anyone. I was simply trying to reload my Starbucks account and pay for my order. At one point, I even offered the simplest possible resolution: take the $20 cash I had already handed the employee and give me my change. Instead, I was told to leave. As a longtime customer, I find this deeply troubling. What has been particularly upsetting is the emotional impact this incident had on me. After leaving the store, I spent approximately 35 minutes crying while speaking with Starbucks Customer Service. I then became emotional again while speaking with the District Manager later in the afternoon. After the calls ended, I continued to cry for more than an hour because of how humiliated and degraded I felt. I had my three children with me when this happened. They witnessed their mother being treated as though she were a problem simply because an employ

Great customer service. I love the staff and they are always pleasant…read more I haven't had in 1 yr any bad service. Thank you for always working hard.

I made the mistake of going to this location again. 2 yrs later and they're still horrible. No…read morematter what time you go, there's always a problem. Always, and the problems vary. The car before you will hand their drinks and food back to the barista, and you will hand your food and drinks back to the barista -- every time. There was ONE time where my remade drink was made properly, and I'm not a snob. The 3 Starbucks in this area are now horrible, this location, the one inside Target, and the one by Whitney mall. Bad regional management is clearly the issue. I really dislike Dunkin, but if I have to choose in Leominster then it's Dunkin or Lovin Donut.

Great: This is my fave Starbucks location because they are always quick inside and in the drive…read morethru even when the line is towards the Papa Gino's. They are also consistent with how they make beverages and my coffee is always made right. I don't have any complaints on the syrup/sauce ratio, they make it perfect & don't skimp on you. Needs improvement: one time they didn't have my drink ready in the drive thru when I ordered thru the app and my sister was driving. They had us pull around. We thought they'd run it out for some reason and we ended up going inside to grab it. Not a big deal but lack of communication there. Honest mistake as they were prbly busy and overwhelmed. Still the best Starbucks in terms of consistent drink making IMO.

Such a horrible experience I waited 30 MINUTES in the drive thru for one drink and when I got it it…read morewas not what I asked for so I went inside for it to me changed ( they forgot the caramel) and when I asked she gave me such a rude look and ROLLED her eyes. Never going to this location again. I ended up leaving even though my drink was wrong.

It's fine, it's Starbucks. I was pretty tired and needed a midday pick me up so I got an iced black…read morecold brew. Took them 15 minutes to make my drink despite there being little to no line. Employees were socializing which I'm usually fine with but it shouldn't impact my drink coming out late :(

received more ice in my cup at this location than I have received at other locations…read more The iced Horchata that I was given they filled almost 80% full of ice. again, the worst drink to ice ratio i've ever received at any starbucks location.

Very strong coffee and okay pastries. I've heard good things about the mocha so I need to try that…read morein the future. I love that there's a drive thru, that's super convenient. The inside is cute and well maintained. There were lots of families when I went which is always a nice sign.

Brilla is our go to coffee shop in Holden. Coffee is consistently excellent hot or iced…read more Staff and atmosphere are wonderful. They also have a great roasting business.

This location has a lot of space inside for seating. Order on the app ahead of time to expedite…read moreyour order. It was strange that there were six people behind the counter, but only one making drinks. She was working as hard as she could, but I'm not too sure if no one else Knows how to jump in and help. Bought a waste of time by the staff. Drinks that come out hot and ready.

20-25 minute wait in drive thru. Food was made mediocre still. Only nice thing about this place is…read morethe seating if you go inside. Otherwise expect to wait longer than you ever had anywhere ever besides the burger king down the st.

This was my first time visiting Starbucks at 11 E Central St Worcester, MA 01605 and it is…read moreconveniently located right off of I-290 next to Mezcal Tequila Kitchen. Starbucks has a drive-thru and plenty of parking spots. I walked in and ordered a venti iced Caramel Macchiato. It was ready in no time and service was friendly. They even wrote "Have a nice day" on my cup. There are plenty of tables inside.

The staff were friendly. The coffee were good, though the drive-thru line was a little longer than…read moreexpected.