This is had to be one of the worst Dunkin Donuts I've ever been too. I've had multiple bad experiences here (yes I keep returning just because of convenience). The only thing that you can consistently count on from them...your order being wrong EVERY TIME! read more

I'm a huge fan of Dunkin' but I'm very disappointed with the customer service at this location.

This Dunkin is every day worst. Couldn't believe I when there yesterday to get a breakfast sandwich and they didn't have ham. The times I come here there imi always have a disappoint with the place. read more

OK, I'm done with this place. It is run by simpletons. It's right around the corner from me, and I swear I will never go there again. Would rather drive the five miles to Einstein's off Shallowford. Every time I go there, something is wrong. EVERY TIME. You place the order, and the person who takes the order does not fill it -- even though the items from your order are directly behind them. You end up with the wrong bagels/donuts, and/or fewer bagels/donuts than you paid for. EVERY TIME. You order something with bacon, it comes without bacon. And this morning, the place had no donuts. At all. So why are they even open? So I ordered bagels instead, and watching the pimply high school employee take about three minutes to put a box together was like watching a monkey playing with a bright red ball. I'm sorry, I don't get why everyone likes Dunkin Donuts. The coffee blows, and now I realize the service and food suck also. What a dump. Hope it fails. Can't see how it will succeed with those morons in charge. read more

Compared to most DD's in the Northeast, the service is very slow here. We've been here twice prior to fishing the Hooch at 6-7am and it's taken 5-10 minutes to get a muffin and tea (or bagel) while dining inside. Otherwise, it's typical DD. I prefer Einstein Bagels down the street, but DD does bring value and convenience for many. Can't go wrong here if you are looking for coffee/tea or a bagel you'll be fine, but don't expect much from the breakfast sandwiches. read more

I have started going to this Dunkin' now that I have a job in Roswell. There is a guy there that is so professional and upbeat. I am addicted to their iced caramel macchiato! Has a nice espresso boldness to it! read more

I give up on this location. Not once have they gotten my order right. And the quality of food and packaging is terrible.

I love DD. Always have, barring any unforeseen complications, always will. Convenient location, clean, fresh pastries and fast service with a smile. read more

Time for some donuts and coffee, then this is a great place to enjoy them both. Why stop there when you can grab a sandwich or other goods. Donut holes are the best. read more

I just left this location and I go to Dunkin donuts EVERY SINGLE DAY and I just started this location because my route change, anyways, I have a "dunkin donut thermal" purchased from them and this is the FIRST time I was told I had to put the top on my own coffee thermal. I told them I never do that and she made me do it. I will be contacting the manager. I should have poured it too. YEAR AND YEARS going to these shops and now this. read more

Well very disappointed in this location. The night shift as it appeared this particular day was operated by a group of teenagers it was very apparent that they gave little concern about how serious most adults are about coffee lol. Mine was prepared and served lukewarm, took it back and again they gave it to me lukewarm again. I kindly asked for the manager and a kid came to the counter and asked what do they need to do to get it right? My answer was simply just brew a fresh pot. Wow they then got it right. read more

Service was not friendly. Felt like I was bothering them by placing an orde. Turkey sausage, egg and cheese bagel was aaaaaaaaaaaawwwwfffuuullll. Coffee was ok, hate the hard paper cups. read more

This place has the worst service ever! I have been waiting over 20 mins for my order. I have half of it. Still no drinks. Employees are extremely rude! read more

Started walking up to Dunkin' Donuts every weekend morning for my latte. Great service, clean, lotsa families enjoying their donuts! Shout out to Sharon -- always gives great service with a smile! Have always had wonderful service from all! read more

Tried to grab quick bkfast in drive thru before church- extremely rude lady working the window!! Yelled at customer in front of us and kept telling us to hold on when we tried to place our order! Won't be coming back! read more

I use to love dunkin donuts, but the service has been terrible. I go every blue moon now I'm never going back. Coffee awful and the guy on the morning shift I think he's a manager don't know nothing about customer service. read more

I was very concerned about the lack of service that we experienced at DD on Valentines Day. My husband and I went in at 9:300am for our annual heart shaped doughnuts and were told that they had run out. Really? Did Valentines Day slip up on you? The young man behind the counter was rude and said that we should have been there sooner! read more

Every time I go to this location they screw up my order. LITERALLY. And I'm pretty much a regular so you can only imagine how irritating it is. I mean what's so hard about bagel and a coffee? read more

I'm not one to ever write a negative review. This is possibly 1 of 5 in 10 years. This location is " okay" , however, long story short- " we had a hair in our donut- a thick one and baked right into the frosting" should I have not pulled it into pieces I would've maybe not known. I'm honestly a bit disgusted considering we bought half a dozen. read more

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I love this dunkin donuts on my way to work. Very fast service. Occasionally out of Apple Juice which is why I took a star away. Overall a great place. read more

Donuts and coffee!! you really cant go wrong! The management is awesome and it's nice to see a manager working with his staff and helping out when it is busy! Keep up the great work and those donuts fresh. read more

Can never get orders right. Run out of condiments. The Big Toaster sandwich i got this am is supposed to have double bacon and it had 2 little pieces. Incompetence is a requirement to work here. Lack of customer service. More worried about the $$$ read more

This location has the worst service and the worst availability of doughnuts. At 7:30am on a Sunday, they were out of marble frosted. I ordered a chocolate cake doughnut and ended up with something else. We ordered 3 different doughnuts and they were all thrown in the bag together so the frosting on each was blended with the other doughnuts. The English muffin on my breakfast sandwich wasn't toasted. I could go on as every time we happen to stop here, the service is atrocious. I wish my kids like something other than DD. Corporate should look into the management of this location. I haven't heard one positive review from anyone who goes there. read more

I have never seen people move so slow in my life! Choice of donuts was minimal and they tasted horrible. Noticed that they have a tip jar out which is odd since usually tips are for good service and this location does not know how to do that in any way. read more

Props to the TWO girls working the ENTIRE store today. Memorial Day. They did whatever they could to give good service, but shame on management for not staffing the place as needed, especially on a holiday. I felt bad for the girls running around when they shouldn't have to. read more

Literally the slowest service I've ever seen in my life. Inside, drive-thru, doesn't matter. Don't stop here on the way to work, you're guaranteed to be super late. Horrible. They also love putting your frosted donuts upside down in the paper bag, so when you take it out, all of your frosting is stuck to the bottom of the bag with none left on the donut. Do yourself a favor and just avoid this location. read more

The workers here are all dumbas*** They consistently serve my bagel and cream cheese cold, even after i specifically request that they toast it, and they take forever to prep the food. I recommend the management be replaced with more adequate staff and or replace the system they have there all together. I do not recommend coming here at all read more

Donuts didn't look fresh but tasted pretty good. Only one guy was working there on a Saturday night so we waited for a while to be served. We brought coupons that are only supposed to be used one at a time but he took two, so that was nice. read more

The staff at this location is beyond friendly. I stopped in on a Saturday morning to get 3 doz donuts and 2 large container's of coffee and everyone there was friendly and efficient. I went in expecting them to be frustrated with me for such a big order on a Saturday morning but they were not. There were 2 ppl in line a head of me and I think I was in and out of there in 10 mins. There was a large selection of donuts to choose from, but I was not picky about what kind of donuts. read more

We had originally planned to eat at McD's for breakfast, but was rudely cut off by the time. "Breakfast is now over, sorry." We then went down a few minutes to this Dunkin' Donuts already heated from our experience. We immediately were treated by a friendly man and he continued to service us and take our order although, clearly, he was a manger of some sort. Constantly and politely directing other coworkers to complete certain tasks. We ordered our food, and told him that was all. He said, "What?! No coffee, orange juice, nothing?!" I laughed and said, "No, thank you." He said, "Come on, because your special, how about for $.99?" My husband and I looked at each other and together said, "OK!" both ordered a iced coffee and immediately began to feel better about our day. We then told him about our encounter at McD's. And he told us that that was the difference between corporate and franchise. He was the General Manger and ever customer mattered to him. Both of us were blown away and will be back as loyal customers. read more

I ordered my sandwich without bacon. I received my sandwich with bacon and called the store back saying that my order was wrong. I read the receipt to the lady on the phone and said that the receipt shows NMt which means NO MEAT. I've ordered this sandwich before from various locations without any issues. She tells me the receipt says no eggs but I can bring it back to have it fixed. I tell her I cannot come back during this time because I'm headed to work. She tells me that she doesn't understand what I want her to do. I get frustrated and tell her very loudly that my sandwich is incorrect and she asks me if I am asking for a refund and I said yes because I am not able to come back and my sandwich is wrong. She puts the phone down and starts talking about me to the others in the back. Maybe she should mute the phone next time. A guy gets on the phone asks me the same questions and I told him I was unavailable for the weekend. My weekend is very tight, besides at this point I don't want another sandwich. He tells me they don't process refunds over the phone and I asked him how he couldn't process the refund. He says they can't process a refund but I can come back and get a sandwich. So we were back at square one. I hung up the phone because it's clearly a game for them. read more

this location is a first stop every morning on the way to work. about 6 months ago i wanted to pull my hair out waiting for 1 coffee. it is much quicker now. taste has never been an issue. read more

I've heard bad things regarding customer service at this particular DD and as a result i have tried my hardest to refrain from visiting on my way home from work. One evening i was staring at a massive amount of paperwork and i NEEDED coffee to get through so i hesitantly dropped by to get some quick coffee through their drive thru. When i pulled up i expected the worst, maybe a pt teenage worker. The man who took my order was very professional and clearly made a huge effort to ensure i had the correct order in place even though i only came for coffee & he slyly coaxed me into getting a dozen donuts. The man was actually younger much to my surprise, but from the look of it he was very organized and very well trained. He introduced himself as Brandon & asked me how my day has been, handed me my food, and made small talk for a good minute in a half. I realized i was running up his meter but he was so intelligent and customer oriented that i never felt rushed. He gave me hands down some of the best customer service (especially drive thru) I've ever had and the customer service will be the reason i return. read more