This Dunkin is always so busy! There's always a line for drive thru. Going in is not always easy either. It's on a busy road so turning in and getting out is always a task. I wish I could say this Dunkin is quick and easy to stop in but being in such a busy area it's hard to just stop in. Usually gives me anxiety so I just try to avoid this one unless I see it's super dead or if I'm really in need of coffee. read more

This happened a few weeks ago but my sausage egg sandwich had a brown wrapper or napkin inside it. I noticed only a few bites in and it was not a very pleasant experience. Employee was pretty nice I'm sure he was just tired that day, he made a pretty good sandwich but I didn't like the wrapper in the sandwich. :( read more

Dunkin' - Sausage, Egg and Cheese - Donuts Near Me - Richfield, Minnesota

I probably go to this Dunkin once a month or so just because it's really quite near to home. I wouldn't call most of the people who work here friendly, but they get the job done. The real reason anyone these days goes to Dunkin is for the drinks and they are exactly what you get in the other Dunkin locations all across america. If you've never had one, think Starbucks+Gas Station. This Dunkin tends to stay pretty busy so I always order ahead on the app (and earn some points.) Yes one time we went there our breakfast sandwich fully had mold on it. But that hasn't stopped us from going back. We just inspect things a little more carefully now. read more

I've been waiting for 10minutes with NO line TO ORDER!!!! At least the drink tastes good‍... I take that back 3/10

So here's my complaint for my experience at the Dunk'n Donut on Penn Ave. S. and W. 66th St in Richfield. I ordered 3 cartons of regular coffee, and 1 carton of decaf coffee on12/12/25 (9:42 am) for 12/13/2025 2:00 pm. Lady charged amount to my credit card ($94.56) and I thought that's that. Little did i know. I arrived IN THE STORE about 1:30 pm and the manager was already yelling at his employees. He then said that he was short staffed (which is a him problem not a customer problem), and couldn't fulfill the order. I said that was not acceptable, since I called in the order the prior day, and the staff should be able to get the order for me. He told me to come back at 3:00 pm, so I drove away and ran other errands. I returned about 2:30 pm to pick up my 3:00 pm order, and the door were locked (no sign for alternative service). Since the manager had told me to return, and the order was substantial, I tried to get the attention of the crew by striking the window. I was no where near breaking anything, I just wanted the staff to acknowledge me. Instead, they mimed that I should use the drive through. However, as I walked back to may car, the manager unloaded on me, telling me that I am no longer welcome at the establishment, that I kicked the door (I deny the allegation; check the videos). I had to scramble to various grocery stored for the coffee, and the accoutrements. Once I fulfilled my obligations, I returned for a refund. I pulled into the drive through, and he gave me my refund receipt of $94.56 and cash of $94.55. I would normally let it go, but since he was such a putz, I decided I wanted my full refund. I asked him for my penny, and he whined that he didn't have a penny, since it was being discontinued. I told him that was not my problem and just sat at the window. He eventually called the police, and when I explained the situation, he repeated the penny situation. I said, I didn't care, and said $0.05 would have me driving my merry way. The drive through standoff must have lasted 20-30 minutes. The man was lost a boatload of business, so that he can make his point. As I drove away, he told me never to show again. Happily. read more

So happy Dunkin' finally opened up closer to my neighborhood. This location always seems to be busy, in fact too busy for the layout of the parking lot/drive through. The staff is hit-or-miss... sometimes unwilling to help out... sometimes quite pleasant. Drinks are ok, in my opinion Starbucks or Caribou is better. My favorite drink is the Charli: Cold Brew with three pumps of caramel, with Sweet Cold Foam and cinnamon sugar on top. Donuts are really good. Hash browns are gross... do not bother. Easy and convenient place to stop for a mid-day pick-me-up, but I don't try to make it through the drive through in the morning. There always seems to be something for everyone here weather you're in the mood for a fruity drink, iced coffee or hot coffee, and at a reasonable price. read more

Dunkin' - Donuts Near Me - Richfield, Minnesota

Bad service and they always make the drinks wrong. Don't waste your time or energy going there. You will be disappointed with the results..

Got a free donut here for Veterans Day. Was told it was literally the last one they had left for the day. Not spectacular but appreciate that it was free. Thank you! read more

Dunkin' - Donuts Near Me - Richfield, Minnesota

the workers here are so rude and snippy honestly hate coming to this place. I went through the drive through and was immediately met with attitude by one of the workers. read more

As of the last few months I've recently noticed a shift in quality when it comes to ordering drinks from this location. The drinks are not being properly made, as though they're saving on ingredients or lacking there of. Other drinks I've received just taste like water and the location is between two busy freeways so it's not worth turning around if I don't taste it before pulling off. I had to go inside to request they remake my drink because it tasted like sugar water, and when I said this drink wasn't made correctly, they asked me 'how do you know', as though I never had Dunkin' or the ability to tell the difference between coffee and sugar water. I want this location to do better, but as of now you have a 70/30 chance of getting sugar water, or a drink that packs some ingredients; example a cookie latte with no cookies or cookies with no latte. read more

No exaggeration this is my favorite Dunkin I've ever stopped in. Everyone working there excels at their job and is extremely positive. Today I stopped in after the morning rush. It became clear that the store was being very well managed by the shift supervisor as everyone was working to restock and make sure everything looked pristine. My drinks have always tasted exactly as they should- a perfect standard for Dunkin' quality. Not to mention that the donuts taste wonderful and look immaculate in the display case. Corporate should know that this store is a winner and the staff is great. I can't wait for my next visit! read more

As far as the donuts go and as far as the refreshers go, this location is solid. They don't have much in the way of seating, just a little outside, so if you plan on dining in, I'd recommend in the summer months. read more

Dunkin' - Donuts Near Me - Richfield, Minnesota

If I wanted a kitty donut I could've just asked my niece to make me one instead of wasting my time here. The drink doesn't even taste like a strawberry dragon fruit refresher it taste like watered down syrup. I'll stick with my Starbucks from now on. read more

Dunkin' - Strawberry Dragonfruit Refresher (more like watered down syrup) - Donuts Near Me - Richfield, Minnesota

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My first ever visit to a Dunkin' Doughnuts as I have heard many things about this location when it opened. I decided to give it a try. Went in the middle of the day and short line in the drivethru. The parking lot flow seemed a bit strange to me. The gal that took my order was very calm and polite, even when they were out of an item. The gentleman at the window was very nice and professional. Received my order as ordered and everything tasted great. Would definitely go back. I do understand the area could be a bit troublesome if the drivethru was busy. I cannot speak for the inside of the store as I did not walk in and order, but at quick glances it appears clean and a nice spot to enjoy coffee and a snack. read more

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A DuNkin donuts with no donuts? I can't say how many times I have come to this location around 6-7pm and they either have zero doughnuts or are basically out of their primary. It's a joke. It's the last time. I won't be returning to this DD again. I would suggest that people simply avoid this store all together. read more

I love this dunkins! Anytime I place an order online it's ready as soon as I arrive. They've never messed an order up, and are always quick and efficient. I love that they offer oat milk and almond milk. Such a great option for vegans. My faaaavorite drink is the peppermint mocha with oat milk iced ! The drive thru line can get a bit chaotic, so I try to go at times that aren't during rushes. read more

My 3rd and final try of the Dunkin Donuts Machta... 1st one ALL ICE, 2nd one blended with some horrible added flavor, todays I ordered a medium "just the Machta Without the RIP OFF ICE...see this hilariously ridiculous amount! Was told it's all I get for the Medium...ok, but not going to a DD ever again...FAIL! read more

Dunkin' - Machta - Donuts Near Me - Richfield, Minnesota

The drive thru is a hot dumpster mess. I will never come back to this location. No clear directions on where the drive thru starts. There is literally two ways to enter the drive thru creating traffic all over the parking lot. Hot mess and I'm not talking donuts. read more

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Employees are nice, coffee is okay, prices are good. My only issue is that they frequently get my drink wrong. For example, yesterday I ordered two drinks: an iced latte with almond milk and an iced latte with light ice, skim milk, and swirl sweetener (not sure if that's the name but it was something along those lines). The man at the window didn't even know which drink was which, and both drinks were completely wrong. They gave me some watered down milk stuff and a mocha latte I think (not completely sure because this drink wasn't labeled and the other drink seemed to be labeled incorrectly). Also, they almost always give me a considerably short pour- not that big of a deal once or twice, but it gets frustrating after awhile. I understand that mistakes happen, but this happens every other time I come. Definitely just gonna stick to Starbucks and pay the extra couple of bucks- the drinks are better and they always get my order right. read more

The amount of times I've been disappointed by this Dunkin is actually crazy time and time again I go hoping it's gotten better and I'm always disappointed, this place is so terrible they don't know how to properly prepare the food, the service is terrible, they throw ur items in the back so everything's all over. Corporate should really come take a look this place is a joke read more

Dunkin' - I ordered a grilled cheese from them this is what they gave me the service here is soooo terrible it's actually crazy they r still open - Donuts Near Me - Richfield, Minnesota

I've never been to a donut shop that runs out of donuts in the middle of the day consistently.

Finally Dunkin' comes to the Twin Cities central metro! We've waited a looong time....glad to see them here. Open for only a week folks are still working out the bugs such as the "order on the go" app not yet working at this location and the drive thru/parking situation and traffic flow needing to be fine tuned - off both Penn and 66th. The dude at the register (seemed like the manager) was super friendly and engaging - acknowledging first week jitters and kinks. Turns out they've been slammed the whole time since opening. One would think the franchise owners would be around ensuring support for the staff and perhaps working alongside helping the employees get their mojo. I'll attribute the generally cranky and surly staff (except for said manager) to being overwhelmed and new. I think once they get into their groove, all will be well. But aside from the manager, the other staff didn't leave a good first impression. Also, the place is kind of a mess both front and back of the house. Not sure folks were ready for the amount of Dunkin love that is descending on this location. I validated my suspicions when running errands later in the day, the joint was non stop busy since my original earlier visit. Food wise- my iced latte with almond milk was prepared awesomely and the brekkie items (veggie wrap, hash browns and apple fritter were super tasty). Dunkins food is excellent. The egg white full of veggies and fritter crisp on the outside and light on inside with small chunks of apple nuance to let you know it's there. It was a bit off putting to find only four small hash brown rounds in my potato order. Dunkin has some of the best hash browns around - both from a crispy and seasoning standpoint - but the value in the portion size isn't there. I'll forgive the mis-steps and call this not quite ready for prime time rehearsal. But I truly hope owners and managers can pull things together. Truly want them to succeed at this location. Will be fun to see things evolve. Keep on Dunkin' Update ****visited again on 12/7. No bueno. This sad franchise just can't get it together. Placed a mobile order that when I showed up, was lost, not even listed on the board as "in progress". The staff had to ask to see my order on my phone so they could make it. As the added pics show, both the food and delivery were sad. Coffee cup and food packaging was a mess. Lots of folks waiting for orders and confused staff. And, one of the menu items ordered (donut fries), they didn't even have. This should have been noted in the app. Plus, the mobile order app doesn't work right. Had to keep backing out of the order then re adding the same items for the app to work right. Not sure this place even deserves 3 stars at this point. What a disappointment DD is in Richfield. Expected better. Prolly won't be back. read more

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Donuts didn't look fresh. Staff seemed uninterested in helping customers. Some were standing around while one worker was doing everything. The inside wasn't super clean. For such a busy area, the drive through layout doesn't seem to be the safest. Overall, you get what you expect from a large fast food chain. Coffees were good. read more

honestly not even surprised. Not a great experience either, I ordered 10 munchkins and for starters I got ALL the same kind when I clearly said I wanted multiple different. Secondly I got 8 instead of 10. unbelievable. And this isn't even my first bad experience, ordering through the app is not much better, on multiple occasions the DONT have what I wanted and make me talk to corporate to get my money back. read more

I always hesitate to stop, but I love the coffee! The parking lot is a nightmare and so is the drive-thru. Today I stopped, 10:20 on a Sunday morning. The drive-thru was insane, so I opted to go inside. I was greeted to a locked door upon arrival. A lady was leaving with her bag of goods and an iced coffee and a gentlemen sitting outside told me a man just came and locked the door. What a shame to turn away business. I took my money to caribou. read more

This is the friendliest Dunkin' I've ever been to, outstanding customer service and positive attitude every single time.

I don't know what it is but this Dunkin' is "Wheels off the Bus" Dunkin. I guess we go because it's closest, easiest donuts and my kid likes their chocolate-frosted donuts. And I know the whole mantra of "fool me once, shame on you; fool me twice shame on me" and now here we are solidly in the double digits but this place seriously, seriously is the worst. Maybe all Dunkin are, I just don't go them. And maybe all you Bostonians are so enamored with your childhood or college age experience that you are just blinded to the shit has become (again maybe it's just this one?). Order in person in-store and they will fuck shit up. Order via the drive-thru and they will fuck shit up. Order via the Goddamned App and they will fuck shit up. How is that even fucking possible? Traffic on Penn and 66 is sometimes backed up because people are just lining up to get fucked over. Case in point: My wife said, "I'm going to Dunkin." And I said, "Why?" "It's a Donut Day." "Watch out." "I'm ordering through the app so it should be fine." Thirty minutes later, at the drive-thru they gave her two breakfast sandwiches. We ordered one, a box of K-cups, and some donuts. You can imagine how this goes, but it starts off with them explaining that they are NOT giving her a thin everything bagel with cream cheese, but rather an English Muffin (!?) with Cream Cheese. That is just the action of someone who is malignantly antagonistic. Do they staff this place with fired border patrol agents? "This is just not at all my order." "Yes it is." "Where's my coffee? Where's my donuts?" "You didn't order those." The system doesn't have her order. They're yelling back and forth. And then telling my wife she hasn't paid. Finally they say, "Oh someone else had a name similar to yours (no, it wasn't) and they got your order." And then AFTER THAT we still got the wrong order. And, sadly, we weren't surprised. read more

The drive thru setup is totally screwed up. There is one entrance on Penn for Dunkin only, and one entrance on 66th for Dunkin/ the Subway next door. It's not clear that the 66th entrance is for both restaurants, so when customers are expected to zipper at the order box, it definitely causes confusion and frustration. The main drive thru entrance leads to the Dunkin parking lot (long line extending thru the middle of the lot) so when a new car enters via the 66th line, they immediately budge up to 6 other cars. During my visit I witnessed at least 4-5 cars that were helped before me and the people in the main line. Getting a donut and coffee shouldn't take over an hour. Fix the drive thru lines with some cones or even a traffic director like Chik Fil A. Not visiting this location again. read more

Great donuts, but staff not wearing masks. WHY ? Will not go there again. They are endangering their customers.

Pull in to get donuts 4:25 PM and we're told they have no donuts they're all out. I believe the sign says Dunkin' Donuts. This place is consistently!! read more

I was so excited to see a Dunkin present in this part of town - figured things would improve over time but they haven't There' a problem with how they frost and glaze the donuts...never enough! The frosting barley covers the top of the donut and a glazed donut should be just that - Glazed all the way around. Also they are ALWAYS out of blueberry cake donuts in the morning. If something is a good seller, make more! read more

The female cashier is extremely rude and always messes up if you have a attitude than don't come to work that's why I'm rating them 1 star in their parking lot!!!!!! read more

Disappointed that this promising coffee tap wasn't as advertised. The "nitro" coffee was basic cold brew without any foam, served over mostly ice. The counter staff appeared confused and we felt lucky to just get our coffee with tons of ice and go. It's a nice location and the staff is friendly. But I don't plan to return. And I will treat any "nitro" offering from DD with suspicion. read more

So I pull up in the drive-through at about 5 PM tonight in Dunkin' Donuts which is what they are known for is selling donuts is out of donuts. She told me they are open till 8 PM and all they can do is give me beverages. I don't understand how can you run out of donuts when that is you're number one source of income. This is the second time in the month of June that this particular Dunkin' Donuts did not have any food or donuts and they are still open for another three hours. Do you think by now they would understand how business is going And maybe make more or have some bakers there so they can keep it going to satisfy their customers. Otherwise close at 5 PM when you run out of donuts because it's annoying and a hassle to find a way to get to the store and they don't have any donuts that is just dumb read more

Love this location however I think more welcoming approach to customers would be appreciated.

Nah bruh, i ordered a bagel and the guy that was doing my bagel didn't wear gloves and he was touching alot of stuff he probably went to the bathroom and didn't wash his hands you never know... so then i told him and he got pissed and started cursing me and stuff ,really bad not cool read more

This place is terrible. They need shut down. Only have drinks and you have to wait 20 minutes for them. The staff is disgusting

I didnt think I would ever find myself reviewing a Dunkin Donuts - but now with kiddos in tow drive thrus and bribery with donuts are a part of life. This newest location is easy to spot at a fairly busy intersection. The menu is very clear and was super helpful as I really had no idea what to order. Of course when one kid sees a picture of a chocolate donut your order is really set for you. Besides their standard donuts they do have some seasonal specials to pick from. Currently the santa donut is a kiddo fave. Prices are less than other local donut shops around the cities so thats a plus. We'll sacrifice a little taste for ease of ordering and pickup! read more

Fresh donuts, fresh coffee and usually fast and friendly service! This is definitely a go to spot.

The service is very sporadic here. Some days it's fine, other days it's terrible. They seem to be out of items frequently. 50% the iced coffee or cold brew seems really weak and watered down or 90% ice. It does depend of the day. There have been days when the staff is very friendly and efficient and the food & drinks are great. But that's only about half the time. read more