Do not go to this location if you are short on time. There were only two workers in the morning and the man at the register was talking on his personal cellphone on speaker in the midst of taking orders. There was no sense of urgency and it was quite rude for the customers waiting in line. The service was slow and quality terrible. The coffee was burnt and my pick up order was not ready. I had to wait in line and ask for the rest of my order. Very disappointed in my experience at this Dunkin. read more

The reviews don't lie, this place is terrible. My friend got a hot tea with milk and they forgot the teabag. I got a Dunkin Midnight black and opened the top to find a regular coffee with pumpkin spice creamer. Should you find yourself here by some unfortunate means, do not leave without checking your order. My coffee had two labels on it when I picked it up, sadly the one that was facing me had the correct order. The place is so bad that you have to turn the cup, just to make absolute sure it's yours, plus lift the lid. My friend summed this place up perfectly: "they're not saving lives here, it's just coffee. How hard can it be?" read more

Went here first thing Sunday morning before returning home to NY. Ordered 2 Med coffees and a bagel toasted and buttered croissant. $12.25. Okay. Gave cashier $15. Got back .75cent change. It's not like she was busy, we were the only ones there. Finally agreed she didn't give me my money. Then slide over to pick-up. There's my 2 coffees and bag. Look in bag, no croissant! Now again, I have to say something. "Hey, I didn't pay $12 for 2 coffees and a bagel". The service here is less that crappy. It's so automated and yet they can't get their crap together. Avoid this place. Or make sure to supervise every stage of your order!! read more

Horrible experience. Waited for so long, I don't know how many people behind me got their drinks before me. I asked where my latte was the first time and she went to go tell the guy to tell him to make it. Another five minutes passed and several more people behind me got their drinks. Still nothing. I had to complain to finally get my drink. Why? WHY must I have to complain just to get a drink that I just paid full price for?????? Never coming back here again. Ever. read more

I am usually a fan of Dunkin Donuts coffee, if not always the quality and speed of service. However, this location was such a bad experience, I feel compelled to yelp about it. The place was dirty and the staff unfriendly. The donuts looked unappetizing so I went for just the coffee this time. Coffee orders are simple but the people (yes, as in plural) completely messed up my order by first forgetting about the second coffee. When I reminded them of the second coffee, they gave it to me. Got in the car and lo and behold ... wrong order!!! Being a leisurely Sunday, I had the luxury of time to go back in and have them correct it. No big deal until I got the ATTITUDE! WTF?!?!?!?! In addition, I had to ask for Splenda which was stored behind the counter because it is apparently too expensive to put out with the sugar! This location is definitely the worst Dunkin Donuts I have ever been to and I have frequented many. Where is a Panera when you need one? read more

Very friendly staff Ordered coffee/breakfast sandwich Fast service Some table Music playing in background Large parking lot read more

I really like DD coffee and prefer their donuts to most other places, but I can't stand this particular location. I don't understand how in a chain like this I can order the same cup of coffee in two places and have one be delicious and the other one taste like a cupful of muddy water. It also amazes me how sorry their donut selection seems to be whenever I've specifically wanted more than just coffee. Staff here never seem like they want to be there-and forget about service with a smile. Do yourself a favor and quench your DD fix at ANY of the other locations in the area. read more

I came in tonight for dinner since I work nearby. They didn't have the avocado spread for the sandwich I ordered, but the gentleman at the counter was very kind and gave me two wake up wraps instead. Amazing service. Thank you for making my week! read more

Leaving one star because i cant leave 0. Never thought id be this person. Stopped in to grab a iced chai and stuffed bagel bites for me and my daughter. Got in the car and immediately at my two bagel bites in like under a minute because I'm an animal and was hungry. My daughter was asleep so i didn't get to give her hers until we got to our destination. Get there and she takes some bites and throws it (toddler behavior) and when i pick it up this thing was covered in mold. When we called the store to speak to a manager we were told there was no manager and to "maybe try again tomorrow." Now I am livid. Get home and now i am *sick* because odds are i probably ate two moldy bagel bites. read more

Dunkin' - Moldy Plain Stuffed Bagel Minis - Donuts Near Me - Morris Plains, New Jersey

I stopped by earlier today and witnessed something terrible. The woman in front of me waiting on her order was incredibly rude to the staff working. She kept repeating her bagel order as if the staff couldn't comprehend. She was just so mean to the people preparing her food. It was very busy and everyone was working extremely hard. I wish I had said something to that horrible customer, but her young daughter was with her. Just wanted to say THANK YOU to everyone working today. The patience the staff showed was very admirable. read more

I went here a few weeks ago for some coffee. It was a painful experience. The guy who attempted to make my drink hopefully was new. I say that because he was terrible at trying to make an iced mocha latte. He took forever and the main guy had to redo the whole thing. The line moved slow and you could tell people were annoyed. The woman in front of me also had her drink prepared incorrectly. Based on this visit, I couldn't rate them more than 1 star. read more

Not sure why everyone feels like trashing this dunkin. Personally I have never had a bad experience here. All of the workers are kind and friendly. The lines move fast. The selections and specials are always good. I work in Morris Plains and this dunkin is my go to coffee-spot. I like it better than the ones in my hometown as well! read more

Eh... I'm not Dunkin Donuts' #1 fan or anything, considering I don't really like sweets, but this location is kind of horrible. It's really tiny so you have to crowd your way into the store. The staff is really rude and unfriendly and they don't seem at all interested in doing their jobs correctly. read more

Wow. 0 stars. Worst service ever. These people are terrible. As walking in, the employee said, "I hope you don't want donuts. I'm about to Throw them out." And he continued to huff and puff like He didn't want us on there while charging us full price. Asked for the 3 Remained bagels they had and he asked "toast or not toasted?" When we said toasted, he replied "well all my Ovens are off. I'm Going to close so you're out of luck". Look. Everyone closes. Don't be a dick. If you don't want me paying full price on food you just told me you are throwing away then you can shut you business down. I'll never go here again. There are a thousand Dunkins. read more

Very clean friendly Dunkin Donuts Well lit for an early morning coffee & donut. Easy in & out off of 10

Unfortunately the location is vey convenient and I have yet to find a decent cup of coffee in the area, otherwise I would go somewhere else. They always add WAY more sugar than I ask for, making my drink unbearably sweet. I've been there a number of times, and only once have they gotten my order correct. And that was only because I finally learned to ordered my coffee black and add cream and sugar myself. read more

Standard Dunkin' Donuts. Ok service. Short lines. Nothing to complain about but nothing special.

WORST SERVICE EVER... the lady behind the counter is rude has messed up my order 3x now... most recently she charged me for what the person in front of me got in addition to what I got and laughed about it. Never coming back read more

Tight squeeze, location is ok except when you have to make a left out of the parking lot = brutal. Service was fast however, like all Dunkin Donuts English is the second language. read more

You better know the menu better than the people that work there because if you're one small word off they will tell you they don't make it. When you point it out to them on the menu they will tell you next time to get it right. Pretty much a big bag of dicks in there read more

My husband is a big ol' Dunkin donuts fan and every time we come out to the east coast DD is always one of our first stops. This was our 2nd stop @ a DD and quite frankly I was over it because one I don't think their coffee is really all that and their breakfast sandwiches and donuts don't do it for me and now I have another bone to pick with DD is their customer service. Went up to the register to order their breakfast sandwich and some coffee. When I asked the DD staff person if they can add soy to my coffee, she totally rolled her eyes to the back of her head and irritatingly told me they do not offer soy. I guess DD does not take into consideration to those who are unable to ingest dairy. This location also need help serious help with their staff people on CS. read more

Went to stop here for coffee. It was not good experience. The coffee was very strong and they didn't listen how much sugar I want in it. The woman tried keeping my gift card when I had balance of 17.47 after cashier hand my receipt with cashier looking confused why this woman grab my gift card. Had to tell to tell her give my gift card back and she refused. Argue with her I had balance and she had to make sure I had balance so she check herself. It said on my receipt I had balance. While getting straw, same woman was yelling at guy for being penny short for his food. Thought I found a nice dunkin donuts from first experience but this experience was horrible. Will not be going back. I will complain to cooperate about how this woman was actting. read more

Dirty rude people work here! I stopped in to get a drink and some munchkins. There were no customers in the store. A young man was emptying the trash and a woman was behind the counter. While I waited, 4 more people came in and the woman went to help the man in the lobby with the trash can. She came back behind the counter to the register to finally wait on me after I had been there almost 5 minutes already. She did not change her gloves after helping with the door and trash. I ordered two drinks and 25 munchkins. I would have been fine had she picked up the donuts with paper like they normally do, but she stuck her dirty gloved hand and picked up the doughnut munchkins. Yuck! I then told her I didn't want the munchkins and please take the munchkins off. She questioned me why and I said because your gloves were dirty, she tried saying she changed them I said no you didn't I watched you go to the door help him with the trash and then walk back behind the counter. She took her gloves off because all the other people saw it, and she proceeded to refund my Dunkin' Donuts app with the money. I walked to the side expecting to still get my drinks and she smartly asked if I had expected anything because she refunded everything. I left without even knowing whether my app was refunded. At this point it didn't even matter I probably would've thrown my drink in her face. read more

I thought I would never review a fast food chain, but this particular location is just the worst. Crappy service aside, I've been almost every day for the last week and every time they've been out of all but one or two kinds of doughnut. Last time it was only vanilla frosted. What's the point?? read more

Wanted to buy the bagged coffee, asked for a price. The Indian woman behind counter was very rude. Said I don't know the price. Just give me one. I was with a co-worker otherwise I'd give her a piece of my mind. read more

Staff does not speak English, very small location, pain to get in and out of the parking lot. Guaranteed to mess up your order, if you order anything besides a regular coffee. read more

Just an awful experience. Extremely slow and dysfunctional staff. Got order wrong and the sandwich had hair on it. So disgusted. Never going back. read more

This DD has been a place I stop by for an evening/ late night coffee ... and sometimes snacks. The place is quite cramped and the best one could do is grab the stuff and go (which is precisely what I do). I like the place because the guy does not mess my order, like other DDs I visited. He already knows my usual and doesn't bother talking too much. All good to me, and would definitely drop by often. read more

I live near this DD and since they re-opened, I have had a problem EVERY SINGLE TIME! It has either been not what I wanted or just tasted horrible. They one time gave me hot coffee instead of iced. So I told them and then just poured steaming coffee over the ice in a cup! It was a watery nasty mess. I try to avoid it at all costs. I wanted a sandwich this morning but went to Starbucks and settled for a plain bagel from Stop & Shop. Ugh!! read more

worst service.... mgr could care less... watered down coffee.... i wonder if the owner of this franchise provides this type of service at every one of his stores? read more