Was confronted by rude and combative staff. They also didn't get my simple order of 6 donuts correct. The staff is untrained and are not lead by adults who would know that courtesy is just as important as they food they serve! I would not go there again for any reason! read more

This poor sweet girl working here is in a boot and is being ran around like dog. 100% deserves a raise or a paid off day for all she is doing on a broken foot. The only employee that actually cares and acknowledges people and/or their orders. Would only go back for her. The other employees are incredibly rude, slow, and do not acknowledge that there are paying customers around. read more

Today is National Donut Day so I went to Dunkin for my donut... I was going to get a Everything Bagel with Cream Cheese but they were out So I went with Peppered Bacon with Egg and Cheese croissant and Watermelon Raspberry Refresher ( but they were out) so I got Strawberry Dragonfruit Refresher. Overall I was semi pleased. I did get a regular glazed donut free and the refresher was only $3 because I'm a reward member and it's June... Not crazy about the service. Rude guy at register. I should have just walked away read more

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Avocado Toast My mother and I just came through the drive thru at the Chestnut Ridge Road location in Morgantown WV. The Avocado toast was ice cold and we fed it to the birds. Dunkins, you can do better!!! read more

i have been there 2 times in the past 2 weeks and both times my order was messed up. I received the wrong food at first, and the second time my egg and cheese was clearly not even put in the microwave. actually ridiculous. read more

Customer Service is key regardless if its a donut or a car Sadly this Dunkin is worst customer service I've ever encountered. never Again, if you stumble across a Marla be Careful she doesn't offer you her shirt cause she's too lazy to give you information and discriminates without a care in the world regarding your heritage! Shocking behavior from a manager no less read more

This Dunkin appears to be somewhat new, or at least remodeled. Very spiffy exterior and look. Having been visiting Morgantown each week for three weeks now, due to relative in Ruby Memorial, we have stopped at this Dunkin at least 6 times. Each time, we are greeted by very nice, very friendly young employees (guessing college kids?) and we are always pleased with what we order. I always get unsweetened tea, but we've bought apple fritters, donuts, iced coffee and hot coffee for my dad (in the hospital) and he's enjoyed all of the treats we've brought him. Today, I ordered a large unsweetened iced tea and one of the employees had written on my cup "have the best day ever". It was a sweet note. Next time we are in Morgantown, I'm sure we will stop in again! read more

Ordered an extra toasted everything bagel here. I didn't expect that it would be so burnt that the whole thing was black. read more

Dunkin' - Burnt Everything Bagel with Cream Cheese - Donuts Near Me - Morgantown, West Virginia

It is so hit or miss here. Sometimes my service is fine and my drink is great, other times the service is terrible and my drink is awful. One time I ordered two of the same drink at the same time, and they looked very obviously different colors (you would think two caramel macchiatos of the same size would be similar shades, right?). I have also had problems ordering ahead over 15 min in advance and still had to wait for my drink. Also one time staff was loudly arguing with each other in front of me. It was very awkward. I come back because I like the costs and need my caffeine fix, but I have to leave myself time to have to go in in case it is wrong. which is often. read more

Dunkin. Thank you for staying open during Covid 19. we really appreciate you. However please produce quality products. The last donuts we received were really disappointing. read more

Dunkin' - Boston creme pie. Donuts - Donuts Near Me - Morgantown, West Virginia

The service at this Dunkin' was very timely and the staff were polite. We stopped by for a half dozen donuts at 7pm. The donuts cost over $8, which is already overpriced considering the general quality of their donuts. The problem was worsened by the fact that these donuts were seemingly made the night before. I've never had a more dry, more stale donut in my life. I mean, how can a Boston crème donut or jelly donut be stale?! My husband likened his donuts to maple flavored Doritos. We've sworn off Dunkin from here on out. If you're buying donuts after 3pm, the donuts ought to be half off. If you want donuts, go to Gucci Kroger. They're way better quality and for a cheaper price. read more

The donuts are always the best but the drinks aren't close to Starbucks. Go early to get the best selection.

I spent some time in here. The space is good and the seating area is big. I would recommend talking care of the place hygiene.

Ordered a dozen doughnuts on-site and sat in a booth in the 725 Chestnut Ridge, Morgantown location. My first bite of a filled doughnut found it to have the consistency of a bagel it was so hard. I tried two more out of the box by simply pinching off pieces to find they were the same. Two of the kids complained about them being hard but went out to the parking lot with other family members. When we took the almost full box to the counter five minutes after receiving them, they refused to exchange the ones still whole in the box or refund our money. What a waste of time and money. Don't go there. The service is not focused on the customer nor is their pride in their product. read more

This Dunkin' is always great! Nice staff and service. They never get my coffee order wrong and the drive thru time is always very minimal.

I waited about 10 minutes in store for my drink, they gave me my drink with real sugar syrup and I can't have sugar. The lady remade my drink and handed me it with like 2 inches of space empty in the cup. I am also vegetarian and ordered a Beyond sandwich- they gave me a real sausage sandwich so I went up to return it and they THEN informed me they don't carry the Beyond meat anymore. They didn't offer me a replacement sandwich. On the positive side, my brother said his cappuccino turned out well. read more

Who doesn't like Dunkin? Okay their coffee isn't the best but it will do and their donuts are pretty good anything outside of donuts and coffee is a pass (though I haven't had any of their bagels). Make sure to download the app and start collecting reward points for free drinks. read more

I just stopped by to get a FEATURED Iced Coffee, the Vanilla Cupcake and it was horrible. This was because I believe the store either forgot to add the flavoring or put so much ice in that it watered it down. When I was handed the drink the ice cubes were already melted, like almost gone? So did I get a mess up drink or one that was made by mistake and sat aside til someone else ordered it so it wouldn't be wasted? I just don't understand how my Iced Coffee tasted like water, I am so disappointed bc I don't go often and look forward to trying Dunkins newest drinks! I also normally go to the one in Saberton, which is always on point with their drinks! I wish I would of tasted it while still in the drive thru so I could of got a refund. Sincerely, One sad customer read more

Dunkin' - It completely full and already the ice is gone.. tastes like really old coffee. - Donuts Near Me - Morgantown, West Virginia

Everytime I come there is something wrong or I am very let down. Also expectation vs reality. I'm just gonna stop going here. read more

Dunkin' - Expectation - Donuts Near Me - Morgantown, West Virginia

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Was there today (never again), saw 5 employees, 2 were wearing Masks (over mouth, not nose) and 3 Did NOT Have a MASK ON!!! Simply NOT Right, putting customers Health & Welfare at Risk and their own. WV has a State Mandate and these "Privileged" Few think that they're above the Guidelines!!! read more

Just an all-around poor experience. One person working while two others are standing around and singing songs. The store was not well maintained; tabletops and floors dirty, garbage not empties and windows that look like they haven't seen glass cleaner in a month. Expect more from a business that serves food items. read more

We've only been in the drive thru a couple times for donuts, but decided to come in today. The donuts were excellent. Everything else- not so much. (The donuts are the only thing to give this review a 2 rather than a 1.) They were out of orange juice, and the drink cooler was almost empty. From the time we ordered until the counter person got the donuts, about 2 minutes, she forgot what kind we wanted. She seemed confused and had to ask for help with the order before us, a mom and 3 little kids. I ordered iced tea, but got iced coffee. No napkins were out. We had to ask for some. My husband's sandwich was decent, but my eggs had a weird frothy texture. (I did not finish my sandwich.) We both used the restroom, and they reflected the overall quality of everything else. The ladies room Had paper all over the floor, soap in the sink, a broken soap dispenser, and the extra roll of paper towels just thrown on the dirty floor. My husband said that there was feces still in the toilet in the men's room, the urinal did not flush, and there was paper everywhere. Needless to say, we will not be going back. read more

I can't say all the time they have bad customer service, but it's definitely a 90/10 split. They basically throw the coffee at you without any care of Ps and Qs. The main complaint is there drive threw has an insane amount of pot holes!! I understand one small one, but for how much traffic goes through there, you think you would take the time and energy to ensure that your customer doesn't blow out there alignment as they get a coffee. Always out of the donuts advertised as well... lame sauce read more

If I could rate this 0 stars, I would. Traveling from out of town and stopped to get a coffee. It was a Sunday morning so I understand it gets busy. They had about 4 people working and the line was extremely long but we still waited because we had a long drive ahead of us. After waiting for about 20 minutes in line, we finally get to the counter to order. As we're about to place our order, the lady working the cash register leaves her spot and goes to help out the struggling people in the back. We wait ANOTHER 15 minutes and she finally comes back. We've spent about 35 minutes at this point waiting to even have our order taken... They apologized for the long wait but in my opinion, if you anticipate you'll be short staffed or if it's a Sunday, I would imagine a coffee place would be better prepared for that. 45 minutes after we walk in the building, we are still waiting for our drinks. UPDATE: I noticed people behind us started to get their drinks before us so I asked the girl if she skipped over our order and she did. Absolutely the worst customer service I've ever experienced at a fast food place. read more

The staff members here do nothing. 4 cars were lined up in the drive thru and no one would take our orders and then when the guy finally did he was fooling around and using an absurd accent to mess with us. Never in my life have I seen such incompetence when trying to get a coffee. read more

My wife and I had a great experience here with an employee named Saphia (not sure if the spelling is correct). She made our experience very personal and made some custom suggestions when the sandwich we ordered was no longer on the menu. The sandwich she made to order for us was perfect and delicious. She is obviously very passionate about what shes doing and as longer as she works here and brings that passion with her to work, we will always be customers. Her energy absolutely made our day, thank you! read more

Always get my order wrong, and that is if they even have it. They're ALWAYS out of something whether it's Carmel, Creamer, Sugar, or cup sizes. The Sabraton location is SO much better. read more

I found the staff to be really friendly and they give a massive military discount. They were prompt with my order and gave me exactly what I asked for. I didn't see anyone waiting around and everyone seemed friendly. I will definitely be back! read more

Your average Dunkin donuts and all the food at any location I've been to including this one is all consistent. However at this location I find the staff to particularly helpful and it's there is anything they don't have they seem to compensate you in some way. Some of the best Dunkin employees I've ever dealt with! read more

Worst experience I have had in a fast food service. I went in, wasn't acknowledged at all, waited while the girl talked to two of her coworkers, then she noticeably huffed when I placed my order and didn't talk at all. She talked to a coworker who was making a beverage behind her and was extremely annoyed to be doing work. My family will never go back to this establishment again. The place was also dirty and unkempt. Some of the employees were wearing their masks under their noses. I went in on Friday, 3-36-21 at 5 pm. read more

The worst place to get coffee! My donuts are always smooshed together and my coffee always taste burnt even after asking for fresh coffee! Never going back read more

Everytime I come here, my order is messed up. They have forgotten hash browns the last two visits when I specified the order to Include hash browns. As others have posted before with pictures, the donut quality is subpar to other Dunkin' Donuts. Come here if you want to double and triple check your order accuracy and enjoy lazily made donuts. read more

I'm a regular. Ever since manager, Dottie, retired this location has consistently gone downhill. It's like Christmas morning...you never know if your order is going to be messed up or what your total is going to be from day to day (that is if they even tell you the total before you get to the window). read more

Website says it's open 24 hours and I went on a weekday in the middle of the afternoon and they were closed with the open sign still on and TVS on in the store. I called them a few nights ago to see how long they'd be open (considering their hours are not accurate on the website) and the person on the phone said "hold on. Let me see when my coworker wants to close" as if they don't have set hours. This place is a joke! read more

I truly run on Dunkin! The staff is always friendly, and my order is usually complete by the time I drive to the pick up window. This is great when I'm running late and need to swing by quickly for some coffee. The flavors are always changing, and they're all delicious! I really love the peppermint mocha! read more

My coffee was burnt and had coffee grounds in it and I called twice and got no answer this is not the only location doing this I go before night shift and end up paying for something I don't even drink because it's disgusting! read more

Very poor customer service. Ordered a bagel and a breakfast sandwich and made me pull ahead and park to wait. Been waiting for 15 minutes and got the wrong order. Finally received our food and it was very poor quality. The employees seem stressed- terrible management! read more

Friendly staff, comfortable setting, convenient location, nice variety of donuts, and excellent chicken salad croissants!

Almost every time I go to this Dunkin they mess up my order. For example, the last time I went I ordered a small ice coffee with one pump caramel and almond milk, relatively simple I would say. I was with my friend she got her coffee right away and just fine however, I had to wait several minutes until I let them know that they forgot my coffee. To make up for this mistake they gave me 2 large coffees which granted was very nice, but neither coffee was what I ordered and they were mainly filled with creamer and just tasted gross. Other times I have gone they have just simply got my order wrong, forgotten about me, etc. This Dunkin just needs to get its shit together. I hope the next time I go back that my order will be correct. read more

I order an iced coffee. What I got was a bitter tasting even though it had sugar in it. Not a bad price but definitely will not be ordering another coffee. read more