I had a very good experience at this Dunkin. I was in town for an appointment and stopped in for coffee and a sandwich. I ordered ahead on the app. My order was ready when I walked in the door. The "Midnight" brew was piping hot, but a little more bitter than other Dunkins I've visited. The sausage sandwich was nice and hot and tasted very good. The only issue was some of the bread was burned. The interior is typical to other Dunkin. Overall, really nice experience. read more

Dunkin' - Sausage Egg & Cheese - Coffee & Tea Near Me - Morgantown, West Virginia

Poor customer service on various occasions. Last time asked for light ice with my drink and received order with cup filled with ice nearly to the top. Politely reminded them that I had asked for light ice and requested a remake. Employee became defensive and rude and made the drink anew reluctantly. Also have generally not been greeted when in store on arrival. Will no longer come here. read more

If I could give this location a 0 I would. I ordered a latte and used my points for it. It looked and tasted like milk. I asked for more coffee (I am aware a latte has espresso in it but said coffee by mistake) . The employee at the windows response was "it has espresso and milk in it that's what a latte is" my family was in the car so I just drove away. To the man at the window with the glasses. I know what a latte is this isn't it. You gave me milk and ice. Learn some customer service. read more

This is a brand new Dunkin. The paint is barely dried on the parking lot parking spaces. There's also a black bear Xpress here. This seems to be a brand new place. It's connected inside to the Black Bear Express. read more

waited 18 minutes with only one car in front of me, which was the only core that was going to be going through the drive-through just for them to tell me they're frozen machine is down. read more

Drive thru takes a half hour and the staff is rude it takes them 25 min to make one coffee when there are so many employees standing around doing nothing read more

So bad and just so so slow. The drive-through takes 30 minutes. Don't even attempt to go on a weekend day. It's embarrassing.

Completely ignore app orders and always have an attitude when you ask them if they could make your order. I've given them multiple opportunities before making this review but always the same outcome. read more

Please ask your staff to be less rude and bitchy over the phone. I called to check on a drink and see if an item could be substituted, from answering till she hung up whomever answered decided to act like a snotty privileged princess disgusted that she has to stoop so low to explain a drink. I wish I got her name, id be reporting the hell out of it. She didn't need to be disrespectful and rude, she sounded older maybe grandma aged. The call was made at 8:25am today. If I could have her name id like to share some retirement homes for her to go to instead of ruining a location for shits n giggles. read more

The customer service was excellent. Food and drinks were fast and perfectly made. Best iced coffee I've had in a long time.

I have been waiting in this drive-through line for over 25 minutes, which gives me time to do this review. No cars are lined up from the pick-up window to the call box. Ever since this place opened, whoever the manager is, has no idea how to manage a staff and run a Dunkin' Donuts properly. They are completing each drive up order individually instead of taking the orders from the drive-through box and lining them up. This location is also famous for having broken machinery such as the frozen drink machine. On one occasion, it took them 8 weeks to have it replaced. The Dunkin Donuts franchise should take time to teach this manager how they are to be run efficiently and rapidly and to be productive. read more

Simply inept. Long delays to take orders in the drive thru with no customers inside the building Once my order was taken, (two donuts, one coffee), I received two separate orders of the donuts. When I mentioned to the attendant that I already had my donuts, she looked at a colleague with disgust as if there was no communication that me order was in fact delivered. But then I was told there was a delay for my coffee. So, do they keep track of when more coffee is needed or not? And thanks for no napkins. 6 workers, only a few drive thru customers, with no customers inside. Keystone cops. Unless there is significant, quick improvement, be ready for a bummer experience. read more

Horrible! Waited over 25 minutes for an iced coffee. They need a more efficient way to work the drive thru. I'll go out of my way to the other Dunkin' to get better service.. read more

If i could give zero stars, i would. I wasn't even finished ordering and the lady told me the total for half my order. i was mid sentence and she cut me off to tell me the total. she was very rude and short with me. i do not recommend this dunkin. at all. read more

Sadly, they were understaffed which had them stressed, so short staffed that they were not accepting orders at the counter and were not serving hot food. When ordering at the kiosk we thought we ordered "2 cream" but the standard "4 cream" stuck and when we said something all hell broke loose. "I made it how you entered it" and "I don't know what to tell you, man" . My husband said their customer service needed work and pleaded for them to remake the coffee so we could leave the male staff member told us we could just leave and make our own coffee at home. It was as simple as just remaking one coffee and turned into a miserable experience. read more

i have never gotten worse service from a coffee shop in my life. workers were not nice, it took 30 minutes to get a coffee and a donut. tasted like straight milk. not to mention that the workers were dirty and looked like they haven't had a shower in weeks. read more

0 starts actually. They are the absolute worst Dunkin in Morgantown. They prep their food on trash cans their is a video that went viral explaining that situation and every time I go to that location my coffee tastes like trash and they are not understaffed always and treat customers terrible. 0/10 read more

it wasn't even busy and it took over 20 minutes to get two coffees and two donuts. the workers were not nice to anybody else waiting and they were just moping around. i've never seen anybody in my life make coffee slower. if i could give this place a 0 i would. DO NOT COME HERE read more

Never once has this Dunkin' gotten my order correct, whether it's leaving something out of my bag or messing up my drink. This place is in desperate need of new employees. read more

Worst Dunkin ever. Unfriendly staff, overall just hopeless. No one would even look at us.

I'm a semi truck driver so there is not any places that we can stop this being one of the stops that doesn't have much space either. however I ordered a black ice tea and the barista gave it to me hot and when I told him I ordered iced tea he asked if just a cup of ice will do it as if the ratios wont be off if ice is added instead of taking the time to remake the drink properly one star had to make the drink myself in front of the barista's as if I didn't just order in the store they didn't even take the time to remake my drink properly one star. read more