Fast, efficient and reliable! Dunks is the place to go on thanksgiving am because you know that the town runs on dd! You know what you're gonna get , and get your coffee and get your donuts or your sandwich and then you get out of your way. They're fast and efficient straight to the point! That's the best thing about it! Staff was very friendly , and that did a great job of making sure they gave me the right coffee! read more

The dunkin' donuts in hampden ma is the worst dunkin ever. If I'm not waiting 25 minutes for my order, then they get my order wrong. Or tell me they can't make it. The way I want it made they need new employees ASAP. read more

Asked if refresher with lemonade had caffeine because it is for a kid. I was told not if you get lemonade. I said "are you sure because someone told me it was still in the base" they said they were sure- no caffeine. The child tasted it and said -this tastes weird. Looked it up "Yes, Dunkin' Refreshers, including those with lemonade, have caffeine. They are made with green tea, which is the primary source of caffeine, and the fruit concentrates also contain green tea extract, according to Tasting Table. While you can swap the green tea with lemonade, the concentrate itself still contains green tea extract and therefore caffeine." read more

Dunkin' - It DOES have CAFFEINE. - Donuts Near Me - Hampden, Massachusetts

Long lines for drive up window, so I decide to go inside, which makes me realize I should have just stayed in my car. Emotionless and brain dead service inside with like 10 people behind the counter. Always out of sprinkled donuts. Just stay in your car and wait, you'll have better service than going inside. I love the unsweetened ice tea, but the flavor is inconsistent. Sometimes, it tastes gross like fish, and sometimes it's great. Dirty tables inside, with bugs flying around inside donut case. read more

I have always come here every so often ever since we moved to Hampden. But yesterday and today, I have come here to work on my music. As always, the food is delicious, and the employees are amazing. When I was just sitting here at a table, one of the employees asked me if I wanted anything to drink. This place is definitely a good place to get work done (at least for me) I will add, the employees can be loud at points but that doesn't matter to me. Plus, they're just being funny. I like to come here to get out of my house. read more

TERRIBLE!! This location ran like CLOCK WORK with the gentleman running it. Now just a bunch of kids getting my order wrong and fooling around. Will go out of my way to boycott this location. read more

They went under a great rennovation. Faster, better looking, better managed. The staff has been cycled though, and now I'm greeted with friendliness. Cleanliness still has something to be desired though. read more

Friendly faces every morning! I pull up & they already know my order. This is my neighborhood Dunkin I love to hit off every morning & those sometime late nights. read more

They have pretty much eliminated any sandwich that doesn't have 'eggs' in it. Unless you want something with eggs. Couldn't help but notice on several visits a lack of gloves on the employees. Ordered a box of Joe and they didn't give any creamers. If I have to check my order they should charge less. I'd give them a second chance except it took around fifteen minutes to go through the line. This was with only two people in front of me. read more

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I went to this Dunkin location earlier this morning and wanted to try out the new app offers, like the free breakfast sandwich when you order a regular drink. I was very patient, ordered my drink and sandwich, and then scanned my app. The cashier was very nice and tried his best in seeing why the sandwich wasn't coming off my bill since it was a $5 breakfast sandwich. I waited at the registrar for over 15 minutes with a line forming behind me, I was stressed out and didn't know what to do. I offered to order another sandwich to see if the app would accept it and was declined so I kept waiting. While every employee tried to see what the problem was, this employee gave me the worst attitude ever. Spoke over me, tried to make me believe that I was in the wrong and that I didn't understand how to use the app, and then tried to make me join the rewards program which doesn't make sense since how would I have had the offer in the first place?! Overall, I will be avoiding this location at all costs. Only select employees were actually decent towards me, the others gave me dirty looks and looked at me as if I did something wrong. Also, the worker who gave me the problem refused to open another registrar to help the line of customers waiting to order. I was put into an uncomfortable situation, really bad experience. If I could give this location no stars I would. read more

Worst DD ever. Every other one around has great service, coffee made to order, and get your order correct. This place is a joke. I live right around the corner but avoid it at all costs. Many of my friends do the same. Once in a while I will try on the chance that it may have improved, and I'm disappointed every time. Cold coffee (dark roast ordered hot) every time! They must put it on some back burner and forget to turn it on. The bagel goes in the toaster for 2 seconds flat and almost always has the incorrect cream cheese on it. It has been this way since they opened. I don't know who the owner is but they're definitely not the same owners as the others that I go to instead. read more

If you like coffee after 8pm don't bother coming to This dunkin donuts. When they are open the service is decent but the fact that they close at 8pm is a little early. I could understand closing the lobby and leaving the drive thru open - but that's not the case. read more

This location consistently provides for customer service. The surprising thing, is that it ranges from over-the-top,intrusive, in-your-face enthusiasm all the way to indifference and lack of personality. on March 1, I had a "Hall of Shame" drive-through experience. Unbelievably, the manager commiserated with me about having to work with employees. I couldn't respond because I was shocked.imagine your boss talking to a customer about how unpleasant it is to have to have employees like you on the payroll. To her credit, the employee took it on the chin and handle herself professionally. She actually handled herself 10 X better than the manager did. I only visit this location out of necessity. I will drive out of my way to get coffee just to avoid this Dunkin Donuts franchisee. read more

I've been here quite a few times simply because it's on my way to work. My order is pretty simple and I'm always kind to customer service workers. The workers always have an attitude and haven't gotten my order right once! Not once! read more

Worst Dunkin around. Horrible customer service, they out-right tell you that THEY ARE RIGHT and you're wrong- no matter what. They cant make drinks right then blame it on you. I didnt realize it until I drove away- my mistake and I paid for it. I ordered my coffee and an iced latte for my friend, they gave me my very overpriced coffee and an ice coffee which apparently is double the price of an iced latte. I asked for Almond Milk and told them last time they put in so little that I couldnt taste any Almond Milk, so they charged me double! My bill for 2 coffees was $11! After I drove away, I realized they messed up, and it seemed they overcharge you in every way they can- extra charges for things that should be included and so much ice in the ice coffee - I didnt even order- I wondered how many ounces of coffee was actually in their ice coffee. I waited in the car line again to get my friend the correct coffee. When I told them they messed up their answer was they "thought I meant something else", (which happens to be twice as expensive). No apology, I told them it sucked I had to wait in the line again and they laughed. Really? Laughing at your customers wasting their time - because they messed up? Wow. When I got to the window i challenged their pricing, they argued with me, Insulting me, telling me that's how they run the business, they have to do it that way, what do I expect? It's not free. They have to charge for the more expensive option, even though it's not what i ordered? And they said yes, and that's how they run the business. WOW. No apology for that. I told then they're stealing and most people wont realize until after they drive away and they laughed again. Then the unthinkable happened- they handed me my new coffees and they had messed up AGAIN and once again argued with me. Charging me for an extra caramel shot? Telling me technically "milk and sugar isn't free"? The other employees standing around shaking their heads and laughing. I guess all the employees enjoy telling you how little you mean to them. They're snobby and condescending and dont give a crap about customer service. I will never EVER go there again. Good thing minimum wage is already $12 an hour and going up every year until its $15, they have NO INCENTIVE to do a good job. What a Horrible experience. You would think with 10 other Dunkin Donuts in driving distance they would care more, but no, they could care less. read more

This location made my drink wrong, i knew it was going to happen because the worker seemed confused. When i went back to ask for a new drink, the same worker gave me attitude and was rude. My drink was made wrong the second time. This problem was not handled professionally. read more

the workers on june 2 at 6 pm have had the drive thru waiting for 20 minutes and once i got my drink it was completely wrong and nothing what i ordered read more

I might have been a crazy person for going to Dunkin' on my bike with gloves and a face mask, but the employee's are the best. I want to thank them for working and being in a public area risking themselves for others, 5 starts 100%, they are so nice, honestly I would've gone there a second time to get some more things. The time and date I was there was 10:45-ish on April 16th. Thanks Dunkin read more

Cold, old food. Wrong order was given to me along with a bitch attitude when I asked for the correction. Rude. Never again. Get your act together. read more

the worst Dunkin in the area... They never make a latte correctly it always taste like poop. On top of that they don't know how to make an order correctly! The worst! I haven't stopped at this one in a about a year thought I would stop today because I needed something for lunch and they mess up my order! Never stopping at this dunkin again! read more

The coffee was good, but the guy at the front was rude and he didnt know what he was doing. His name is Johnathan, i didnt even get what i wanted. read more

I loved it. The Turkey Bacon and Swiss on Ciabatta bread was fresh, hot like it's supposed to be. And tasted wonderful! My chai is perfect, my mother liked her tea and her breakfast sandwich. Plus we got to chat and giggle with the woman behind the counter. She had red hair and she was very sweet and had a good sense of humor. Nothing wrong with the order, thank you guys so much read more

Great resturant, I always feel welcome when I go in there. Everyone is always in a great mood and I never have a bad coffee :)

Great place to get lousy service. Brianna will forget your sandwich, give you lousy service and then proceed to argue with you outside the restaurant. The owners should be ashamed that they allow their employees to act this way. AVOID this place at all cost. read more