Absolutely positively horrible. I miss the old management and crew. They were so nice and friendly. The store was always stocked with fresh donuts and coffee. Now it is a abomination. The coffee is burn. Staff is not friend. My order seems to always be skewed in one way or another. Morning donut selection which should be fresh is something out of a nightmare. The store is a mess and not kept. read more

Dunkin' - ‍ SMH - Donuts Near Me - Hackettstown, New Jersey

Wow! What an amazing improvement!! The workers are professional and very knowledgeable ~ they are extremely friendly and it's clean!! You know this is under new management! Keep up the great work!! read more

I just got charged a dollar for getting ice I ordered a large green tea was not filled all the way up and then charged me when I asked to get ice in a separate cup on top of that, never gave me a straw. The whole crew had a major attitude like I was being difficult. It was a simple request and not out of this world. And it's not like that was it there is a whole separate order that came out to $10 of just food and you're going to charge me an extra dollar for ice is your business doing that badly? This is a small town we should help each other out and not charge people a dollar for ice. I hope the rest of your shift is exactly the way you treated us! read more

Dunkin' - The example of the lack of fucking tea in the cup - Donuts Near Me - Hackettstown, New Jersey

Worst dunkin in hackettstown. I live five minutes away, but I'd rather drive 10 minutes to go to a different Dunkin than go here. This place has terrible customer service and they don't pay attention to your orders. If you're in Hackettstown, go anywhere else but here. read more

the food is way more delicious in this place And are so nice beat Dunkin' ever and such hard workers. BEST DUNKIN EVER and the place was quiet and not very loud like some other Dunkin' I've been to. read more

I have to say this is probably the worst dunkin donuts Ive ever been to. They get my order wrong time and time again. You mention it to the manager in the evening and the guy is rude and just gives an attitude. Terrible service. read more

My boyfriend had a bad bagel with cream cheese from here. It was the wrong bagel. The bagel was doughy. The cream cheese was expired. He got food poisoning and THEN fast forward it worsened over the next weeks and he ended up in the ER with colitis from the infection he got from food poisoning. Poor thing is scarred for life from the place :/ read more

Things at this location have improved significantly since my last review. Every employee that I have had an interaction with is nice and my food is always fresh. Things move quickly in the morning, which is good because we all need to get to work! read more

Date of Service: 6 Jan 2012 This location has been around for a long time. I went to High School at Mount Olive where my dad was a teacher. My dad and I drove through Hackettstown right past this Dunkin Donuts every day for school from 1975 to my graduation in 1979. This location has upgraded a little bit since 1979, but that is all they can do, as this is one of the smallest store fronts within the Dunkin chain. They used to have counter-top service way back when, and you can see the scars on the wall under the new paint where the counter-top was ripped away. While the parking lot is small, it holds more cars than the inside of the business can handle customers. I stopped here on my way home, it was about 9am and I got a coffee and a glazed chocolate cake donut. I sat down at one of the three tables that just fit inside and enjoyed my coffee and donut while reminiscing about days gone by. Dunkin coffee is consistently great, and the donut was fresh with just the right amount of crispness, chocolaty goodness and sugary glaze. The two servers behind the counter were polite and efficient. The two most important things makes any Dunkin Donuts great: 1. Great consistent coffee 2. Great fresh donuts So what if this location is behind the times and sticks to traditionally what made Dunkin a staple of Americana. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Hackettstown, New Jersey

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I went in to buy a few donuts (half dozen), and afterwards mentioned to the cashier that I wanted an empty cup for my dog who was thirsty and in the car outside. They told me that I needed to purchase the empty cup for one dollar plus tax. I asked to speak to the manager about it, and he would not even come out and talk to me about it. I will never go in there again because of this, and would advise any pet lover to heed the same advice. read more

It's a Dunkin Donuts. I don't like their coffee. Never did. But I stop by this location once in a while to get plain bagel with butter, and they always put too much butter even when I ask them to go light. I always end up having to scrape the butter off before eating. read more

This place does not deserve even 1 star they are rude as hell. There store manager caryn is so dame rude even when it's there fault. And please when u leave check your food they have very bad habit of overcharging you and still giving u the wrong food. How hard is to get a order right. And give the customer what they paid for. read more

I've been to enough Dunkin Donuts to expect that they're all kind of the same, right? Ehh...not so much. This one is the pits, for a few reasons. a) Dirty. Every time I've been there the counters are sticky with visible spilled liquid and food products, with no other customers present and none of the employees behind the counter in a rush to clean anything up. b) Disrespectful. Whenever it snows, this Dunkin Donuts chooses to plow the snow into their handicapped spaces. Also, the staff are often rude face-to-face, talking on cellphones or to each other instead of helping customers in front of them. c) Behind the times. This Dunkin Donuts does not serve breakfast sandwiches! That's right, only bagels and donuts. No eggs, sausages, bacon -- it's like stepping into a Dunkin Donuts 15 years ago. I didn't even realize this was an option. read more

Just purchased a maple sugar bacon sandwich and they only put one strip of bacon on it

This dunkin donuts is getting worse by the minute! Not only is it slow and their is constantly a line hanging out on to the highway but the employees are standing around chatting when you finally reach the drive thru window. Also they cannot get an order straight! Two day in a row my order has been wrong yet the sticker on the bag/drink specifies exactly what I want. yesterday I returned my unsweetened ice tea because it had raspberry in it. Granted I was given an "I'm sorry" with a new ice tea but the new ice tea but still very annoying as I had to make an extra trip to the store Today I ordered an English muffin egg cheese sausage sandwich and received it on a croissant. Couldn't return it as I was already at work. The ice tea tasted as though it had been brewed in the coffee machine Don't know what's going on but seems as though there has been a change in management in the last few months and things have definitely gone downhill both in employee attitude, cleanliness of the store and quality of the food. Will be going elsewhere from now on.....probably Budd Lake as it is much cleaner and friendlier and they can get an order right! read more

Went to get an ice coffee, turns out they were out of ice coffee! what Dunkin runs out of ice coffee?? Nobody wants to drink warm coffee when it's 100 degrees outside. read more

Excellent customer service...seriously! Our food was freshly made and tasty. I wish we had Dunkin Donuts in Seattle...I think 4bucks would lose some customers...the customers who just want a good cup of coffee. read more

Dunkin' - Standard breakfast - Donuts Near Me - Hackettstown, New Jersey

Worst Dunkin' Donuts in the area. I wait until I get to Washington Dunkin before even thinking about going here. One of the woman that works here is extremely rude and their iced coffee ALWAYS tastes watered down. The drive through is convenient, but I would suggest going to the one near kohls instead. read more

Worst Dunkin ever! Coffee is routinely cold, no matter which time of day you go. It's the most convenient one because of the drive thru so that's why they've gotten so many chances to make it right but still manage to mess up. Yesterday we placed an on the go order that included 5 coffees and a few sandwiches that we were supposed to pick up through the window. Not only was it not ready but when I went inside the store to ask about it the woman looked at the receipt and said to my face "this is too many coffees I don't have time for this right now" and put the receipt back on the counter . I continued to wait until somebody decided they had time to make my order while my family waited in the car so we could get going to our destination. Another 15 minutes later after some pushing from other customers a different woman "decided" she had time now to make my order. They were rude and disrespectful and we are done giving them chances. read more

To start off with, this review is about the inside service, I never use the drive thru. I love this Dunkin' Donuts! Its great and so convenient. I always pick up a bunch of munchkins before my girl's soccer practice and also a large coffee because those practices and games are so early! The staff's moods are different from week to week but over all they are nice and very quick. If you're nice to them then they are nice to you I guess. I would recommend this Dunkin' because it is quick, and always makes my crazy drink orders correctly. *I would recommend the blueberry donuts, they're always so great! read more

Doesnt deserve a star. employees that work night shift literally suck at making coffee... never ever does it taste right. Need more friendly employees,perferably not the towns finest dirt bags. read more

Rude. Just rude. They didn't put mocha in my mocha coffee and when I asked to have it corrected they rolled their eyes. Also, my friend's coffee tasted like cookie water. Rude. read more

Coffee Roulette. I have lost count of the number of time this Dunkin has made my coffee wrong. Just cream, the easiest coffee order outside of black, yet I get it with sugar, black, some flavor pump in it. Since I typically am getting it on my way to work, I do not have the luxury of going back to have it corrected. If you do frequent this location check your coffee before you leave. You will of course scald your tongue if you attempt to taste it prior to leaving. read more

Customer service is usually good at this particular location. However this afternoon there were three girls who were extremely rude. My first time driving through she took my order with a little attitude but I left with no complaint. While driving away one of my coffees did not have cream and sugar, which is no big deal because these things happen. I drove back around and told the girl I was back because I needed to add cream and sugar to my coffee. She didn't understand what I was saying so I repeated myself. She still didn't understand so I told her my coffee needed to be fixed. After the second time of her not understanding my request, I drove up to the window thinking I could better explain face to face. When the window opened I was "greeted" with a major attitude. I explained how I needed cream and sugar and she asked me if I had ordered cream and sugar it would have said it on the tag, so I didn't order it. At this moment I told the girl I didn't appreciate her attitude and lousy customer service. The attitude just kept going on and on. What does it matter? If a customer is asking for cream and sugar shouldn't the employee simply just add cream and sugar? I know for a fact that if the manager, Karen, was there none of this would have ever happened. read more

The chocolate chips cookies aren't as fresh as they said! I'm very disappointed because a bite in one of their hard cookie almost broke my friend's tooth. Had to microwave them to make them soft!!!! read more

Wish I could give less than a star rating for this cheap ass, sleazy, scum run pit of despair they call dunkin. The employees act as if Lucifer himself hand picked them from their slumber at the ass crack of dawn and has them by their throats telling them to run this joint. Not once have I ever, EVER been satisfied with a coffee that I've purchased from these pathetic losers. Always WAYYYYY too much mocha in my iced coffee, they don't even bother to stir. Tastes as if I'm slurping down motor oil and sludge through a too small straw. Yes, it does get busy and yes, I'm sure it becomes a bit stressful. But if you can't handle the heat, get the hell out of the kitchen. It's dunkin freakin donuts, no need to get your ducks out of row. Customers aren't expected some 5 Star a-list meal, there's no need for all the screaming and yelling behind the counter. The attitudes of the employees are ugly and unacceptable. I ordered one mocha iced coffee yesterday and waited in line for TWENTY minutes while those behind me got their orders. Not once did an employee ask if I was being helped or if I was waiting on something. I ended up walking out with no coffee and $3 poorer. Thanks Mtn. Ave Dunkin, for pissing on my already miserable morning. read more

They suck!!! The slowest Dunkin Drive Thru in my life. Omg every time it blows!!!!!!!!!!!!!!!!!!

The food and drinks here are always a disappointment. It's a convenient location but I expect more from a Dunkin Donuts! It would at least make up for it if the help were friendly but other than a few weekday morning women, everyone here gives a cold attitude from the get go. Besides that, some of the girls need to learn what a belt is and the wonders it can do for hiding your crack!! Lost my appetite and got more attitude than if I were at a middle school classroom. Maybe a clean slate would do well for this location. read more

Come here usually on my way to school or in between classes and for the most part the service is good, quick and they make the drinks right. But the drive thru is a disaster most of the time and if it's busy enough they mess up orders, tell you it's yours but if you frequent Dunkin enough you know what your iced beverage should look like, and they get it wrong. I'll still come here since its convenient but that's about it read more

Funny, I had any issues there. The black guy in the morning is really friendly and polite, and it always seems clean and welcoming. I also like that it's small, and you can sit and enjoy your coffee. Nice place. read more

Before they renovated a vowed to never go back because of the flies everywhere. Gave it another chance after the renovation to be disappointed again as when I drove up at 10 PM for a donut they told me they are out of everything..."we have 3 cookies left." GEEZ. So much for a 24 hour Dunkin DONUTS. read more

Used to be better. The afternoon crew is terrible. Messes up my order almost every time I go there. The morning crew is better but if certain staff are there, I know my coffee will be made wrong. Every morning I go there and get two large coffee's. I ask for a cup carrier and the lady gives me such an attitude. She will roll her eyes and question me why I need a carrier. Just give me a carrier and leave the third degree and attitude to yourself. DD is getting expensive, if I am going to shell out almost $18.00 for coffee and sandwiches I want what I ordered. I don't think it's a lot to ask for to get my order correct and serve it hot, not ice cold like it sometime is. read more