I grew up in New England, and was raised on Dunkin Donuts. I was excited when this one opened so close to my house. I finally got the chance to visit, and was pretty put off by how slow the staff is, and how and just their general method of filling an order.
My wife and I went in to get a half dozen donuts, there were 3 people in front of us. The cashier rang up each of the 3 parties, and they stepped aside. I assumed they were waiting for drinks or hot breakfast items. But when we got to the counter she simply walked away (no explanation) from the register and called the 3 customers back so she could fill each of their donut orders. I was a bit baffled, that she didn't fill them as they were placed.
She finally came back, took our order, and then the 3 parties behind us. Again, we only came in for donuts, why didn't she fill the order when we placed it? Finally after the other 3 parties ordered, she called us back to pick our donuts.
With 4 people working behind the counter, this seems like an asinine method. Especially considering they were running low, or out of other flavors, if someone placed an order, and then had to wait for it be filled and all the ones they want get taken in the meantime you're going to end up with angry customers. I went in for 6 donuts, and took over 20 minutes....there is no reason for that. Bottom line, you need to attend to one customer at a time
Additionally, i know they don't bake in store, but instead get them shipped to them. I'm not sure why this store is still serving heart shaped donuts in may, might be time to retire the heart shaped donuts until next valentines day. read more