Sold on location and the fact that they have muffin tops. I've driven past here hundreds of times…read moreand never pulled in. Came in for ice cream tonight and instead I bought a cider slushy and a blackberry muffin top with cream cheese which didn't stand a chance. Only place knew that sold them was Rice Fruit Farm in Wilbraham and I have boycotted them. There was live music which was nice as well as some animals and a play place. Extra parking in the back. Ice little gift shop. Definitely a place for everyone.

I had a feeling this would happen, and it did. When Rice's bought The Apple Place they brought…read moretheir cheap frozen Sysco food service pies with them, and slapped a premium price on them. I ordered two pies this year for Thanksgiving, and they were not the same pies that I had the year before. It's a shame. No goddamn way am I paying like $40 for two cheap mass produced pies again. I think Atkins actually makes their own.

Never been in a bad DD until today. Nobody at front counter when I walked in. Short, rude answer to…read moresimple question about cream and sugar shot and then waited a few minutes for a small coffee. There's too many DDs in town to go back to this one.

Returned here to grab a hot chocolate and decided to use the drive thru…read more The drive thru is very small and doesn't really have a dedicated lane away from the normal traffic which I've seen in the past can't cause blockage in the parking lot. This plaza itself is notorious for holding up the normal flow of traffic on the main road. Even with the slow traffic in the morning there was a growing build up just from this light to let the one car out that stopped at dunkin. I got my hot chocolate that I can see that dunkin is shrinking their size of their "large" cup. I'd prefer to go in than go thru the drive thru as I was nervous by the blind spot for cars coming from the left behind the building when you exit the drive thru. I can see it's a one way but I can imagine people getting into collisions if they aren't too careful. Plus there are perks to going in. I've had better luck getting out quicker than waiting in line.

This is the BEST Dunkin in the area! I refuse to go to any other location ESPECIALLY the one across…read morethe street from this one! The weekday staff that is there when I come in around 8 a.m. is always friendly, smiling, and never get my order wrong! I go there so much that they know my order and sometimes will start it if they see me waiting in line! I even get asked if I have my ketchup packet for my sandwich before I leave! Always going above and beyond! AMAZING morning staff! Also convenient to be inside of Mobil so I can grab any gum/snacks for later!

This Dunkin in day is absolutely amazing after 3 it is literally the worst and it's crazy because…read morecompletely dead but all your orders will take forever if not created with worst attitude at least normally the girl Becca and it's only her , because she's only preson , is usually screaming at customer People that they can't get stuff because she's busy in the north, she's busy with us on the phone.Actually, one time seen this girl waxing her body hair in the back while working i literally saw her with a waxing thing I turned around to walk right out i strong is just never going there what you want to get sick or screamed at this person is not stable at all turnThe point doesn't have maturity horizon , responsible enough to be in business without supervision at the very least she needs management there while she's working for babysitting . But honestly this person is very unstable it shouldn't be in any kind of job that deals with the public or food . I have no idea how she's still employed at all honestly the management needs to look at\nCameras, why she's working i don't think They've view them at all ever

I usually frequent this dunkin on the go and they are nice but NOT today! Young male on the drive…read morethru was rude af.... so I had to go inside and have a face to face with him about his rudeness. I asked for an iced coffee with whole milk and he responds "so u don't want the almond milk?" I then asked him if the coffees were still free as it says on the app "free after 12 noon until 9/29." He rudely replies "No coffees are ever free" and proceeded to talk down to me as if I were dumb. I am DECADES older than this child who had absolutely no manners. Not nice at all. He needs some serious training and attitude adjustments. The woman in the store was very nice and pleasant though; the 2 working with her need more people skills. They are young so they are still capable of being taught, hopefully they will learn.

This was a very noisy DD. The staff is super efficient but very loud. It happened to be very busy…read morewhen I stopped in but much to my surprise someone was mopping all around customers causing the floor to be quite wet. I tried the seasonal Turkey Feast sandwich. The stuffing inside was so mushy. It's a sandwich I wouldn't like to see ever again. On a positive note, despite being loud the staff is very friendly and hard working.

Honestly not worth 5 stars, but compared to the other local Dunkins this is clearly the best…read morelocation. They never mess up my food and are always polite. This is a popular location so the wait can be a thing, but not nearly as bad as other less busy local Dunkins. Good work whoever is running this location. Please teach the suffield location everything you know.

I took the cold brew that was really good! And my partner…read moretook lave cake coffee that was really nice and we took the strawberry glaze donut that was soo professional! And chocolate glazed munchkins that my partner thought they was to dry but i love them that way so for me they was excellent!

This place genuinely sucks. Took 45min for one girl to make one coffee, a slushy, and hash browns…read more Seriously how long does it take to removed microwaved hash browns and pour pre made coffee. Coffee was cold, slushy was 3/4s full and hash browns were stone cold. Girl working seemed stoned on weed and was literally moving in slow motion. Steer clear of this location needs new management buncha Tards working there.

Stopped in this store and wanted to get a drink while here. Dunkin' is pretty straight forward on…read morewhat they offer so it's the people that makes or breaks the store. At this store the young lady working the counter (not sure of the name but big butterfly tattoo on her neck) had a horrible attitude. Some people shouldn't work in hospitality, this young lady is one of those people. With as many choices for places to go, I won't come to this store again because of this girls bad attitude.

If I could give it zero stars, I definitely would. This place is horrible. Ordered a brown sugar…read moreshaken espresso. And what I got definitely was not that.. so I drove back to have them remake it and what I got was even worse. lol close this location or implement a new training system. People shouldn't be paying for this type of service.

If I could give 0 stars, I would. I had a very simple order that the two incompetent employees…read morecould just not understand. I literally had to re-order at the window because they could not remember what I said 20 seconds prior. I waited for over 15 minutes for them to get the order wrong. Let me add, it was 6:30 at night and I was the only person there. On top of that, they forgot my drinks and then tried to charge me for them. Absolute worst experience I've had at a Dunkin.

Arrived to the drive-through at Dunkin five minutes before nine and I was told it was closed. There…read moreare several signs outside and in the drive-through itself that say that it's open till 9 PM. Today is August 25, 2022. Maybe management could look into who works on the shift.

I'm only giving this two stars because the guy was sweet and gave me my munchkins for free, but I…read moregot home and took a sip of my matcha green tea and it was awful. I opened the lid to see the color, sometimes there's just not enough matcha added, and I noticed that there was a solid 2 inches of drink missing from my cup... I'm not a happy camper. Not only does it taste bad but I wasn't given my drink full!