Pretty dissapointed in my last DD visit. I always come here and yesterday when I came in to get my usual the donut was super rock hard. As you can see how the frosting in my donut looked! What a mess and I ordered 3 chocolate ones! A mess. Ridicolous! read more

Dunkin' - Donuts Near Me - El Cajon, California

This location sucks , always under staffed . The lobby always closes early and so too does their kitchen . I have only used this location as it is right next to work . but I am done ... worst service ever , always excuses. The posted hours should be until 3pm only . Don't know how the world can run in Dunkin if they are always closed . Hire people who want a job read more

I've been here twice now; once on opening day and again 2 days later. First visit: It was opening day, so I knew there'd be some hiccups. The wait wasn't bad, and the donuts were delicious. But the drink "station" was a hot mess. People waiting a very long time for drinks, including myself, with most orders wrong from what I witnessed. I spent about $12 on drinks; all were wrong, and because they were so sweet and the wrong flavor, we ended throwing out most of it. That part was disappointing, especially since we'd waited so long for this location to open and had high hopes, and really wanted a plain frozen coffee! :( Second visit: Drinks wrong again; no cream in my iced latte and my daughters frozen chocolate tasted like coconut? We ordered a 1/2 dozen donuts; they were thrown in a bag on top of each other and were squished and frosting was everywhere. There's no box for 1/2 dozens? I love DD and realize they've just opened and have all new employees, so I'm understanding of that and hope it gets better. My tip for now, don't order drinks. If you do, taste it before you leave. And request your donuts be in a box! read more

I went to the opening day! The line was not very long and the service was nice. They were busy all morning. The lady that got my donuts was really nice and funny actually held a conversation with me and we talked about how crowded it was and how she had not taken a break yet. They were all very nice and funny. I got the half Dozen and an iced coffee with French vanilla. Personally next time I would cut down on the French vanilla because I added extra thinking it would be like Starbucks vanilla, but in my opinion it was much sweeter! Still tasty, but was not able to finish it all because it was overwhelmingly sweet especially with the donut. You can place mobile orders if you download the app, which I thought was really cool. Since they are just opening the line for donuts went well, but I saw that many people were waiting a while for their drinks. Mine was pretty simple and did not take long, but I saw others that were waiting before me and still waiting after I got my drink for them to get theirs. Overall, the service I received was very nice and the donuts were fluffy and delicious! read more

Dunkin' - Half Dozen Box - Donuts Near Me - El Cajon, California

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Just recently started using the app and ordering online. My drink and food item are always ready to go before I even get their. Makes my commute all the much faster. read more

Never ask for mixed and let them pick!! Really that's what you can come up with? So disappointed! Bad play Dunkin' Donuts. Christy's or Mary's mixed dozen beats this. read more

Dunkin' - Donuts Near Me - El Cajon, California

Im so disappointed. I ordered a french crueler and it was hard as a rock. I called the store and the assistant manger said he was sorry, but thats how they're donuts come. Just wanted to share because stars matter. Find another dunk in donut that cares about they're product and they're customers . read more

Terrible customer service honestly. My boyf was unaware that he paid for our doughnuts using my app so he tried paying with his card, as a cashier you stay with your customer and let them know that their transaction is complete. Instead the cashier walks off to assist other customers knowing that my boyf is sitting there trying to still put his card in UNTIL I SAID SOMETHING. Give your cashiers proper training. I did a mobile order it was quick, but as I was grabbing my drinks the food wasn't in there yet and then you see a hand shoving a bag into my locker thingy and they kept shoving it without looking and you guys obliviously know where I'm going with this... my wraps were all smashed. My iced caramel macchiato tasted like straight water with a hint of coffee. Oh and the doughnut options, pft not worth it go support your local doughnut shops. If you are open at 5AM I expect you to have each and every dam doughnut y'all make @5am... I came in around 7 today and yeah. Maybe I'll give them a try again in the long run but for now nah, I'm good dawg. read more

I thought the donuts were good. What I objected to was the unkept dining area. They were not busy, in fact two female employees did nothing except talk to each other. The tables were dirty and trash cans were visibly full. This place is new and has some employee issues that need to be worked out. Management needs to step it up!! read more

Dunkin' - Donuts Near Me - El Cajon, California

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Staff are nice ((: you should definitely wear two masks though or wait outside until less people are inside just to keep everyone safe ! read more

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Super disappointing, the last 2 times I have gone here there donuts have been stale. So sad there selling old donuts. read more

If I could give a lower rating I would I ordered a simple latte but I got a plain black coffee could not get through to the store and customer service was horrible and unprofessional read more

Sunday morning, 820 am, my dozen donuts and large coffee come out to almost $20.. I was wrung up for two large coffees. apparently the young guy with the beard had no idea how to reverse that so I asked him if I could trade for a chocolate milk for my kids. He then told me that he could replace it with a hot chocolate. I clarified with him that I had said chocolate milk and he said he would go get the chocolate milk. He brought me a hot chocolate lol.. At this point I just wanted to go home, handed him the hot chocolate and left, never to return. Mary's Donuts, you rock. I already quit on Dunkin's breakfasts after slimy 'hash browns' and menu items changing or not being available. I watched Dunkin fail the west coast as a kid and am having deja vu. When I got home I found that In my dozen the two chocolate glazed magically were chocolate 'cake' donuts.. oh well, at least I like those read more

Wait 20 minutes in the drive thru just to find out their machine isn't working. This happens more often then not. A sign outside the line would be hopefully to those who have better things to do then ait in your line for no reason. And then I'm stuck here till all the cars in front of me are done. Pretty crappy service if you ask me. read more

My first time going to this location was today. I ordered a xl French vanilla hot coffee. Light and sweet with milk not cream. Told them 3 times to use milk not cream. They said it back to me 3 times. Got my coffee and sure enough they used cream. Even the printed label on the cup said cream. Guess I'll have to stick to the Dunkin on base in miramar. They know how to fill an order properly. It's not even like I made a complicated request. Simple milk instead of cream. And they cant even get it rute. It's a shame too because I live 2 min from this location and it would have been a replacement for my morning starbucks run thats average $20 every morning. If you want your order done rute. Stay away from this location. read more

I love my Dunkin', but these West Coasters have a thing or 30 to learn. #1 The customer is always right #2 Make sure you're handing the customer the right order #3 The customer is always right #4 Make sure you know the fucking rules of a special you have going on The people running this act like they had no training at all. Since it opened, I've been there maybe 5 times, and each time there was some kind of fuck up. My first order was a free coffee with the mug they gave me free for being one of the first customers. They forgot the milk. Second time I gave the coupon, then a different cashier tried to charge me. Third time they had to walk out to my car and ask my order again because the person forgot. Fourth time I ordered a 1/2 dozen glazed chocolate. I get home to an assorted 1/2 dozen. Fifth time I go in for my free Dunkin Fries when you order between 2-6 PM, buy a $2 coffee and get the Dunkin' Fries. Well, since mine was only a large REFILL for $1.49, I couldn't get the Dunkin' Fries. You're a new store, you're trying to get your shit together, and you're failing. Keep the customer happy, you fools, and give him his Dunkin' Fries!!! What the fuck is 50 cents to you? read more

I've ordered iced caramel macchiato a few times thinking the next time it will be better but it's not. It's just a ton of milk with caramel. I stopped going for a while because the last time they forgot to add the espresso and just gave me milk with caramel and this time I saw her put in the espresso but because she added too much milk didn't put all of it in and again I just wasted my money on milk with caramel. read more

I love DD. When my boyfriend stopped tu get me coffee, he ordered iced coffee, 2 % milk and 1/2 a pump of coconut. See attached. What he got... The coffee and that was it! Come on DD, you can do so much better! Someone should be checking the drive thru orders before they are sent out. read more

Dunkin' - Donuts Near Me - El Cajon, California

We always come to this Dunkin on our way to Home Depot (we're renovating our patio so we come A LOT!) so it isn't like we're strangers & we don't spend money here. I wanted to do something cute and fun for my husbands birthday so this morning i signed him up for a bunch of rewards programs so he can feel good about getting some of his favorites for free. So this afternoon when I brought him here, I show them the app & his ID and they said I couldn't get his reward bc I barely signed him up that morning. I literally have dunking recipes on the floor of my car, it's not like we don't spend money here. They weren't willing to be accommodating at all. Love dunkin but we might have to start going to a different location read more

It wasn't the worst experience, but it could have been better. First off, it was late Saturday morning when I arrived and it was slightly busy, but you could tell it was dying down. My first negative remark is one of the entrance double doors was locked. I'll be honest this is a huge pet peeve of mine, but I wasn't going to let a blatant fire safety hazard ruin my breakfast. We stand in line and an employee decides it's a great time to start moping in between customers in the line. This was perfect because I was just thinking to myself, "You know what would be awesome? If someone rubbed dirty mop water all over my shoes." It's our turn to order and I ask her a question about their confusing, flashing advertisement they have, but she answered it so that wasn't bad. What was bad was how quietly she spoke even with all the loud machinery going. I just kept my order simple because I couldn't hear a thing miss whispers was saying. After we order it was about $25 for some breakfast sandwichs, which seemed a little pricey, but they did taste good so that's not a problem. When our order was ready a Russian lady yelled our order out repeatedly. I actually liked that so no complaints there. Later on however a lady that sounded like she had been smoking a pack of cigarettes every hour for the last 80 years was announcing orders. No judgment against smoking, but when your voice sounds like a car crash maybe leaving the announcing to the angry Russian lady. We dined in and sat at a table near the side entrance. Two guests tried to enter there and guess what, that door was locked as well! As we dined in I heard 3 customers go up and tell the dunkin employees their orders were incorrect, one of which had to come back in from the drive through. In conclusion, the only reason this place is lasting is because of the name Dunkin. Resolution: First and foremost - UNLOCK YOUR DOORS! No one wants to steal your donuts and coffee. - Teach your employees to clean in more appropriate areas at more appropriate times. - It's ok to speak up/louder, especially if you're the main employee talking to customers. - Hire more angry Russian ladies. - Take an extra second to make sure you make the 4 ingredient breakfast sandwich to the customers liking. - Lastly, unlock your doors. If I come back and the door is locked I will never come back and I will make sure no one else I know comes to Dunkin again. Happy holidays -Reiss read more

I'm not sure if tough is the proper word. I ordered a chocolate with sprinkles donut and it was tough, like chewing through meat tough. My jaw hurts. When I think of donuts, I think of light and fluffy. These are for sure the opposite. Support your mom and pop donut shops. This place doesn't take pride in their product and it shows. read more

I have been here a few times now and have been satisfied each time. The coffee is always great, the breakfast sandwiches are delicious and the donuts are decent. Not what you would get at a non chain store, but still pretty good. read more

Not actually open at 5:30am. Hours posted on the door is different than hours posted online. Save yourself the trip, call first.

On more than one occasion the service has been not so great, but I let it go because I have had just as many good experiences, and the coffee is great. BUT today. I'm over it. The young man at the drive thru was so rude. He was hard to hear, really abrupt and smart ass with his responses. They reallllly need to do better training with these kids. It seems customer service is a lost art these days. read more

I wish I could give no stars or negative stars. Our whole order was screwed up... ordered a black tea got a raspberry ice tea, ordered a vanilla coffee got a Carmel coffee, ordered a regular sausage breakfast sandwich got turkey, ordered certain flavor of doughnuts got all the wrong ones. Come one people it's not that hard. Also what we did get was FREAKING terrible . I'm pretty sure we got food poisoning because we have all been sick since we ate there this morning. So save yourself the trouble and go to Starbucks or Mary's!!!! read more

Just drove thru. Long wait. Rude cashier. Lukewarm coffee and a stale donut. Don't bother.

First time trying dunkin donuts and was disappointed. Should've just gone to yum yum donuts. read more

Dunkin' - Stale a$$ donut. Never coming here again. - Donuts Near Me - El Cajon, California

Donuts were great tasting, coffee good. The staff smiling and helpful. Very good attitudes. The place was very clean. My only criticism is that there were very few choices. I'm used to donut shops having lots of different donuts to choose from. I especially like the plain ,or the cake with chocolate or nuts, or coconut. And my husband likes glazed, maple bars, sugar. None of these were available. (The crumb cake ones are to die for!! )Super tasty! They only have one display case for donuts and it was almost 2/3 empty. read more

We had to go to this one this evening 7pm because National city was closed for some reason. The girl in the drive thru window was not friendly, no manners and just rude. When I asked about National city, she gave me a dirty look. She needs to be thankful she has a job during this COVID. I will not be going back. This isn't the 1st time but today she put the cherry on top with being rude!!! read more

I go about 3 times a week and the customer service is always AMAZING!! They're all so sweet there and hey make my coffee perfectly every time! I'm so happy to have a Dunkin' close by!! read more

Awful donuts. Not made here. Dry. Tasteless. Zero selection past noon. Coffee barely passable. What happened Dunkin'?????

I have no idea why this Dunkin would not have amazing reviews. I live right down the street so I frequent this location often. Every time I go to the drive-through they are the nicest ever helping me make decisions about flavors etc. and when I go inside they are super nice. This morning in the drive-through I think Rickie took my order and Alyssa gave me my order and they were literally the most pleasant people ever!! read more

I stopped in a 0700 this morning. I ordered a cup of coffee, a maple glazed and chocolate glazed donut. First of all, I asked to use the restroom after I got done paying. The attendant said it was not open to the public, I wanted to remind her I was a paying customer, not the public, but I let it go. I drove away with my donuts and coffee. The coffee was lukewarm. However, both donuts were stale, day old at best. I threw both of them to the birds after one bite. I travel all over the country (for the last 20 years), but this was the worst DD experience I ever had. This one store broke my expectations of a top quality franchise. PC#354682, Tran Seq 1354691 if anyone cares. read more

We were so excited to see this place in El Cajon. It's a great location and easy to get to from Fletcher. The drive thru is manageable...haven't tried to park there yet but it doesn't look like it would be an issue. The donuts have been fresh every time I've visited. We love the munchkins. They have blueberry and pumpkin right now along with the regular chocolate and glazed and Bavarian cream and jelly filled ones. The coffee is pretty good, too! The only reason I gave 4 stars is because their drive thru menu is different than what is charged at the window. The menu shows that 10 munchkins are $1.99 but at the window they ring up $2.99. Not that big of a deal, but should be fixed to reflect the correct pricing. And for those military, don't forget to show your ID so you can get the 10% military discount offered. read more

By far the worse place ever! Just went in to get some donuts and coffee and my 5 year old needed to use the potty. My daughter has autism and got a little overwhelmed and was screaming (yes that sucks I was trying to make her stop) the manager or who ever the hell this lady was yelled at me to shut my child mouth up. I then turned around and put my daughter in the car and went back inside to grab my coffee I was waiting for... the 2 cashiers in front making coffee didn't see me standing there waiting and was making fun of me and my daughter. I was mortified! They turned around dustruck and handed me my coffee! And then when I just called to get The Who ever they where names there is no answer just a machine! Shame on all of you for making fun of people when you know NOTHING about them! Update: the owner has reached out to me and has assured me of changes that will be happening with his employees. I'm grateful that he reached out to make sure that every customer can and will have a great experience. Will definitely try again at a later date. read more

Poor service, poor selection, out of milk, overpriced won't be back. I can go to my local donut store always have whatever donut I want never out of milk and great customer service. I'm highly disappointed in Dunkin' Donuts this is not what I remember. Keep it up you'll be out of business within a year. read more

We went a few weeks ago and placed a larger order. The entire order was messed up. I didn't fuss because with covid and such it was good enough, I know places are struggling finding employees. We all ate something even if it was the wrong thing and most of us got coffee. Whatever. We went back yesterday. My daughter cannot have lactose. She ordered a large matcha with oat milk. They gave her regular milk without her knowledge. So for the past 24 hours I've been dealing with a miserably sick kid because our order was messed up yet again. This messed with her health so I'm mad and will not go back to this location again. If you have any food allergies DONT GO HERE ITS DANGEROUS!!! read more

My mom and I passed by the drive thru and ordered half a dozen donuts. 2 of them I asked for sprinkled strawberry (for the kids). First off the greeting was "what do you want?" Second of all, after paying we noticed we didn't have the 2 sprinkles strawberries, instead they were plain white. So we passed by the drive thru again and mentioned we received the wrong ones. The lady at the drive-through said we would have to pay for another two donuts in which my mom replied; why if it was your mistake? So my mom asked to call the manager over. The manager then she said OK give me those two donuts and I'll exchange them for other ones. My mom asked him if he was going to put them back or throw them away and the manager said he would throw them away and my mom asked, are you sure? So he went to go grab the trash can and threw them away in front of us. We then received the correct ones and we went about our day. What bothered me was that they did all this in a rude way and I personally have worked a lot in customer service, enough to know that our responsibility as workers is to make the customer happy even if it meant to give away 2 donuts for free. TWO stinking sprinkled donuts! Very sad Dunkin', that you'd rather waste food... Rant over... read more

For a place with the word "doughnuts" in the title, I would expect better. The taste like fried lard with weak frosting on top. If you want better tasting donuts, I suggest 7-11. I don't mean the case with the daily fresh donuts (which are pretty good), I mean the little packets that say Hostess or the green ones that say 7-11. There is a reason why all the dunkin doughnuts closed in San Diego years ago, because they are terrible. I was hopeful they improved and are on a come back, but sadly no. I only gave 2 stars because I don't drink coffee and I didn't try the other food. The smell of the coffee and the pictures of the food looked good, but then again the donuts looked good in the case. read more

Worst freakin coffee I have ever tasted! I ordered a hot Carmel Macchiato first sip I spit it out! The coffee tastes like it's burnt and sat on a burner over night. I also ordered a toasted everything bagel with cream cheese never was toasted more like microwaved. The dozen variety donuts we ordered were all the same left over Christmas decorated donuts. NEVER again will I waste my money on this horrible place. Please save yourself time and money and go support a local coffee shop read more