I couldn't tell you about the food. The service was non existent. As far as the ambiance? I was curious why the parking lot and drive through were completely empty. I pulled up to order, I heard someone say "we'll be with you in a minute" well, we waited. And waited. No response. So I pulled around to the window. There was a young girl standing at the drive through window doing nothing. Staring off smiling as if to find joy in losing customers. The employees, their entitlement, lack of any type of work ethic is costing this company/franchise hundreds of thousands of dollars. You're losing profits keeping this store open. read more

Wasn't greeted, came up to the window and heard them talking badly about someone ordering over the drive thru. Got our drinks, had about an inch of water, the most watered down coffee ever. When we got the food and drove off the food was cold in the middle. NEVER going back, my friend went back in for a napkin before we left and heard the boy working this morning (7-8 am) on the drive thru talking badly about us. Absolutely awful coffee, never going back. Mentioned our coffee was watered down and the ice was melted when we didn't pre order and were there asking for our order in person and he just shrugged. Literally the worst. Do they even have managment on staff? Or care? read more

I finished shopping at Home Depot and look over and behold ... there is Dunkin Donuts ... however I'm not thinking "donuts " I'm thinking "COFFEE " ! I decided to hit the drive thru ... check out there menu and go for a Cold Brew with vanilla sweet cream foam . For those worried about calories , this is the drink for you . I asked for a medium and was surprised how big the medium size was . You don't get that size at Starbucks and the price was a bit cheaper . I was pleasantly surprised how good it was ! I did ask for a couple of Splenda just in case it wasn't sweet enough . The staff was quick and friendly ! If I'm in the area again , I would pick this place over Starbucks for cold brew ! Happy with my visit ! read more

We asked for a bagel toasted came back ice cold and with a lot of butter like way too much. There's one or two people in the drive-through and like three people inside worker repeated our order and and still got it wrong asked for the pumpkin doughnut came back with three blueberry and two pumpkin when we ordered six glaze and four pumpkin abs, absolutely horrible place do not go there read more

I was excited that Dunkin opened close to me. Unfortunately they are understaffed And each takes a long time and has always been wrong. I hope it improves read more

I usually don't want to post bad reviews but seriously guys. This is so stupid. One, it's Christmas. And 2, learn how to count. And I wouldn't be so upset if this wasn't for my kid. I didn't think I had to look in the bag and count the exact amount of don't know Holes. I ordered five you gave me four like how is this even hard? This isn't even math. Get it together you guys make Dunkin' Donuts look really bad. Also you're ruining America and Christmas. read more

Dunkin' - 4 donut holes when I ordered 5. You guys suck, learn how to count. - Donuts Near Me - El Cajon, California

My young son accidentally spilled coffee on the floor. There was a man working there, and his attitude toward me was very rude. Even though I apologized, he was clearly upset and treated me very disrespectfully. This is the last time I will ever come to this place. read more

Noticed out of all San Diego locations, this one had mobile ordering turned off which was a little strange/inconvenient, but I decided to visit anyway. We ran out of nespresso pods so I stopped by Dunkin. Once I ordered, they shared they ran out of oat milk (the only milk we drink) which put a damper on things. If mobile ordering was on, I would have been able to tell they were out of oat milk. The employee said they could just sell me two shots so I could make coffee at home (so I did) but they served it in a cold cup with ice. While I waited for them to remake the shots (warm) I had to listen to the employees complain about their coworkers and bosses. Regardless, coffee tastes strange.. almost like an acrylic plastic. Would return for the breakfast sandwiches, but do not recommend any hot coffee or donuts. The donuts are always served cold and I find that strange. read more

Yesterday I went to Dunkin' Donuts they forgot my hashbrowns fine I go today and not only did they take forever to help me but they got my order wrong again. I don't know if it's this Dunkin' Donuts or it's because they have young kids working there. Horrible service And also when I tried calling, they didn't answer read more

Took my dog to this place for a refresher after going to HD next door. Dog got his treat too. We both had a good time. Will definitely come back to this relaxing and fun place. read more

Dunkin' - Donuts Near Me - El Cajon, California

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Never thought I'd see the day a Dunkin' staff refuses to give kids an extra cup of water. The service at this Dunkin' was horrible. This happened yesterday afternoon 08/24 around 4:30ish. A customer with two young children asked for an extra cup of water, and the manager on duty refused, saying "only one water per purchase." I stepped in and explained that I had made two purchases and asked if she could please give the boy an extra cup of water. She then changed it to "one water per family." When I asked to speak to the manager, she told me the manager wasn't there, yet she identified herself as the manager. She ended up charging the Mom 20 cents for the extra cup of "tap water" with ice!!! I've been a longtime customer, and have been to many Dunkin' locations and never experienced something like this. Refusing to give a child an extra cup of water and then charging for it is petty, unreasonable and unkind. Dunkin' needs to address this behavior and clarify its policies so customers aren't treated this way again. Absolutely unprofessional. read more

Eric is an amazing employee. He always goes above and beyond and works very hard. I came to the drive thru and seeing him turned my whole day around like it does every visit. He is the best! He deserves a raise, promotion and a vacation! read more

Nice employees but the donuts were cold on hard. So bad I had to bring it back up to the counter and tell them it was old. They said they don't make the donuts there. They are shipped in. Wtf! Never again. read more

Who cleans their ovens so they cant make food at 545pm??? As a native New Englander, this is NOT a legit Dunks, just a subpar imposter.

I frequent this Dunkin, not just for the coffee but for the EXCELLENT customer experience and service I receive from one of the employees by the name of Eric. He really strives to ensure that all boxes have been checked as it pertains to the product and service, he also has excellent knowledge and always extremely friendly and makes a great connection with customers. Someone please give this gentleman a raise as he is the reason I continue coming to this location. read more

Came in today (Sunday) around noon. I figured it would be busy, but unfortunately not only was it busy...but it was also grossly understaffed. There were approximately 11 people standing to the left (again, approximately....could have been more or less) waiting for their drinks/food, and 9 people waiting in line ahead of me to order. (Counted 9) Was the customer at the register taking forever....of course they were. Is that Dunkin Donuts of El Cajon's fault?? Of course not. What is their fault tho, is literally having one employee for the front register, one employee for the drive through, and one employee making drinks. 3. That's it. With a line wrapped around the parking lot, and a line almost out the door, that should be unacceptable in any business. I turned around and left. This seems to be the trend with this Dunkin. High turnover of employees. Short staffed. Slow service. Incompetent franchise owner(s). Take your business elsewhere. You'll have a brighter and less stressful day because of it. read more

Dunkin' - They put my donut in frosting side down :-/ - Donuts Near Me - El Cajon, California

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I have grown to really like Dunkin' especially because of their $6 meal deal. What a deal! You get a medium hot or iced coffee, a bacon and egg breakfast sandwich, and six quarter-sized hash brown tots. This deal is better than whatever Starbucks could ever serve or offer as I have made a conscious effort not to go back to Starbucks since they begin changing their company policies. Anyway, let's get back to my review of Dunkin. I stop by here often and I order ahead to skip the wait before work. I give it a solid 3 stars (until they improve) because of a couple of things: if you're in the drive thru, I shouldn't have to ask for condiments like ketchup or a straw every time I order. I think this should be something that they ask the customer and make a part of improving their customer service. On my last visit, my bacon was really burnt and made my drive to work less pleasurable. Please take out your sandwiches in a timely fashion so this doesn't happen and remember if you wouldn't eat it, why would a customer? Please consider this before doing a hand off because it can reduce the time you may have to remake things if you just do it right the first time. Nevertheless, I will still come back because for a high traffic fast service business, I think they do well managing things but there's definitely room for improvement. read more

6 pm. No donuts. I asked what else do you guys have? Reply: "we ain't got no donuts boy". They close at 9 pm. What are you guys getting paid for? In this economy? How is this place still open? If you are in the area ... go to Mary's Donuts. read more

My first visit to a Dunkin donuts. Food and drink was good..but boy, when your first impression was the filthy door as you go in, I wasn't impressed. Everyone seemed pleasant but seeing the empty napkins, tablesthat could've used a quick wipe down and and the entrance door so filled with fingerprints......I may not go back. read more

Whoever made my drinks today in the drive-through did not know how to make coffee. The ratio was totally off of cream to sugar and creamer or in my in since I got oat milk. Also, my daughter's iced tea was mostly just mango flavor and not very much tea. My grilled cheese was also not cooked all the way. read more

I stopped by to grab a snack, treat and beverage and had the honor of being helped by Eric. I was completely blown away by his kindness and level of customer service. It was seen, appreciated and made a positive impact on my day. Emiliano was the manager at the time as well and I appreciate him and his team as well. read more

It's ok, especially as a drive-through, because the ambience inside is minimal. The doughnuts are just ok compared to the competition. You come here because you get hungry after walking ten miles looking for stuff in Home Depot. read more

Had to get my drink remade 3 times. Apparently, when you order online, the sticker that prints in store does not have the compete break down of what you order?????? So when i went inside for the drink to be remade correctly, the lady at the front was like "honey are you sure" i'm like yes, i'm sure. and she remakes it and uses the wrong milk AGAIN. I had to flask and make sure it was non dairy and she said the sticker doesn't say. I had to keep showing her my online order on the app and still couldn't do it right as if she was in such a hurry. if she just took her time it would have been fine. I was so respectful and even apologetic about having my drink remade. I was over it and decided to just take it and leave, now i'm drinking straight up milk with a hint of caramel THIS DUNKIN' LOCATION IS HORRIBLE. read more

Dunkin' - it's supposed to be a caramel latte with other flavors and cold foam - Donuts Near Me - El Cajon, California

We did a drive thru run here after an Aldi run in the area. The chorizo breakfast wrap wasn't half bad. Their hash brown tots were a nice side order. Just beat the midday rush in the drive thru and got out of here in about 10 minutes. Place seemed efficiently run compared to other DDs I've been to. read more

we waited 28 minutes today in the drive thru, definitely needs to staff up as that is a ridiculous wait time for any drive thru. Feel sorry for the workers they seemed very apologetic. Food and drinks were great tho just the wait time is crazy. Management do better read more

Worst experience ever! Customer service is horrible the people working there are really disrespectful, not a friendly place at all. The ladies working there have a really bad attitude. They always talk over you when ordering & treat you like trash. 1/11/2026 @6pm read more

I've been to several Dunkin's on the East and West coast and this location is by far the worst of them all. Dunkin needs to shut this one down or get new owners/management because this location is damaging their brand. From the lukewarm service to them always being out of products, this branch is so inconsistent. You never know what type of experience you're gonna have or if they're going to have the drink you want. I am a huge Dunkin fan and unfortunately this is the closest one to me. Whoever owns this franchise is a horrible business owner and doesn't seem to care about quality and customer experience. Btw they charge more for their drinks than other locations. So not only are you getting the worst Dunkin experience, they're charging you more for it. If you've only ever been to this location and hated it, go to literally any other branch and you will change your mind about Dunkin. (Will someone please open a franchise in Santee because if you did, you would make a killing and maybe this one would go out of business! ) read more

Dunkin' - Donuts Near Me - El Cajon, California

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The lady at the derive thru she was so rude really bad customer service you guys need to do something with her about that I hope the manager reads my complaint read more

Im not the one to review places but its the 3rd time I've brought my family here there never donuts in display to pick from. They are always cleaning chairs on tables ive been here around 3 -6 no were closing. They have us choose from trays that are set for drive through cant order from the self serve because they dojt make all the items on the menu Donuts avl should be in a glass display !! Alwayd until close not on trays in the kitchen for us to pick from read more

Food and drinks are awesome; however lately their lobby has been closed. Not too long ago we went through the drive thru and when the window opened all you could smell was raw sewage!! How could anyone be expected to work in those conditions. Have no clue what is happening something about messy lobby? Where is the manager??!! read more

Don't ask for a remake or else the barista will throw a temper tantrum. I ordered a latte with almond milk. The espresso tasted so incredibly burnt and it didn't taste like it had almond milk. I kindly asked for a remake and made sure to clarify I wanted almond milk. The barista who made my drink spoke over her coworker saying in a horrible tone "the drink was made with almond milk".. that's fine I'm just clarifying it no need to be so hostile. I then drove around the drive through to hear her talking rudely to her coworker saying "do you want me to show you its with almond milk" mimicking and laughing because I simply asked for a remake. I confronted her called her a bitch and I'd do it again. she refused to provide me with her name, managers name, or the store number. What a joke all over a remake of burnt ass espresso. read more

12:45pm on a Sunday and this shop was still pumping out fresh coffee and donuts! The blueberry glazed donut holes are heavenly!! We got two drinks, made quickly and expertly. I highly recommend the toasted almond no sugar Flavor! The customer service was great. The person at the register was patient and helpful. They were very quick to wipe down the tables and chairs outside when I asked. I felt very safe and well taken care of. Would definitely return. read more

We stopped in for breakfast - got two $6.00 meal deals. Coffee was great as always. Breakfast sandwiches looked like they'd been purposely stepped on - totally flat and flavorless. And the "hasbrowns" were cold and soggy - greasy and had a funky taste. Couldn't eat them at all. We should have had donuts. Two stars for the coffee read more

My friends cup of coffee sat on the counter for ten minutes while mine took another half hour. I then went to the bathroom and when I told the counter lady that they had run out of toilet seat covers she explained to me that they never order them. Disgusting! read more

First I'd like to say I do like Dunkin's app they offer. Great rewards and my daughter loves their mini bagel bites. BUT. Their services is horrible. I used my rewards for the first time a while back and redeemed 500 points for my iced coffee. Ordered it through the drive thru, no charge since I used my rewards. I get to the window and they give me a cold brew which I don't drink or order ever. The employee said i ordered it but i had my order on my app and it clearly said ICED COFFEE. she didn't take the time to read it and gave me such an attitude when i told her i didn't order that. I even had to pay for the drink they made because she was so arrogant and I needed to get to work since the drive through took 20 mins to get my drink. 2. The next time I ordered through the drive thru again on my app. I get to the window and it's the same girl. She didn't say ONE WORD to me. Handed me my order and still said NOT A WORD. 3. Today, I ordered through the app at the drive thru. I get to the location and the line is wrapped down to citi bank. I parked and went inside to see if I can get my order there instead. I ask the employee if I can still get my order here and he looks at me for 10 seconds, blank stare. Almost to ignore my question. Like I am inconveniencing him so much. Very rude. I am a manager at a food establishment and I would be ashamed if my employees treated customers this way. Also the new cups they have leak everywhere. If my daughter didn't love the bagels there I would never come here again. I'm not sure who these employees think they are but it's not hard to be a decent person. I don't write reviews because I don't expect anything to be done about this since I'm sure their management doesn't do anything about customer service. It's a shame read more

I've been here a few times, but something so simple, yet so rare nowadays, led me to leave a review. Liz! Liz greeted us with a smile right as we walked in and told us what she recommended when the glazed doughnut was out. It seems like people are used to the "I hate my job" attitude, but it's so refreshing to see someone so positive and cheery. My girls loved their pink glazed donuts, and I enjoyed my macchiato. read more

recently hurt my back and decided I wanted some Dunkin' Donuts to be a pick me up. Ordered a doughnut paid for the donut at the window. Never got the donut. Go inside oh, they're sold out. because the person in front of me decided to order them for their dozen. Also, pretty sure when I order a decaf coffee, they always give me caffeinated, which causes me to have worse heart palpitations than I already have. read more

mediocre donuts and coffee. nothing special about this place. i guess people dig the drive through option.

Honestly just save your time when it comes to this Dunkin location. Came about a half hour before they closed and they refused to serve any food. I totally understand closing in the next 30 mins but if you're open shouldn't you still be serving food? Not only that I've come here a handful of times and every time it seems like none of the staff want to be there it makes you feel kind of crappy even having to order or make them do anything because they make the costumers feel like a burden. read more

Edit: This is a really old review that never got posted. (Perhaps I was still trying to give them the benefit of the doubt.) Sadly, service is still fairly bad. Been debating about giving this place a bad review but I've given them far more than enough chances to redeem themselves. The service at the store is so inconsistent that it's a Craps shoot every time I come here. 1. I ask for only one thing, light ice, yet that request is almost always ignored. Then I receive attitude for asking for it to be fixed even though it clearly says "light ice" right on the order label. 2. Drive through is almost always packed but it usually moves pretty quickly, except for one day it was taking extraordinarily long. I get to the window, pay, get my coffee and now I'm just waiting on my two wraps. The girl who helped me is involved in this very detailed convo about her boyfriend. I wait for a few mins more until she returns back to the window to ask me what I was waiting on. My wraps. My food was just sitting there the entire time waiting to be given out while she was too busy talking. And yes, it was cold. 3. Yesterday. I had taken a break from Dunkin for a few months because of the inconsistent service and sometimes impersonal service but I had a free drink and also wanted to try the rollups. The family in front of me got donut holes and I thought, "Those look good. I should really try them." (So I ordered a 10 pack for $3.79, 2 each of 5 different types of donut holes.) Girl asked for my order & got started on my coffee while I waited in line to officially pay. The girl was super friendly & outgoing, and was on top of my "light ice" request. Girl at the register was also friendly and offered suggestions. Yesterday was by far the best experience I had EVER had at that Dunkin' Donuts store. The only problem I had is that I didn't really like their donut holes. (Their glaze made them too sweet.) I figured, "No problem, I'll just go buy another coffee tomorrow and bring the rest of the donut pack with me. (I ate two different ones. Both were way too sweet to me - glazed chocolate, glazed blueberry.) 4. This morning: I've somehow misplaced my receipt from yesterday and can't find it but I do have the order # and time off of my cup, in addition to the fact that I used my app to get my points. I tried calling the store two times to talk to a manager, let him/her know that I'd be coming in, they were not answering their phones. I pass by my regular Starbucks and head further away to Dunkin'. They're busy. It's approx. 10:20am. As I'm in line, I'm already dreading the service because whenever I've had bad service, it was this same crew. I tell her that I ordered the donut holes yesterday along with an iced latté, told her that there was nothing wrong with them, they were just too sweet for me. I stated from the getgo, I don't have the receipt but that I put the sticker from my latté # on the box which contained the order # date and time. She tells me that sticker is from a drink. (I literally just said that.) All I wanted was something else.,She's obviously not mgmt, she's trying to mumble her way out of doing anything for me because she's not sure to handle it. She keeps looking for her manager for help but doesn't actually call for them. (I couldn't tell you who the manager is or if they were even there.) No one really offered to help her out. They just left her hanging. Then exasperated, she says "Ok, well I can give you something else" but is vague on what so I ask her to clarify. So she says, and this is the most ironic part, I can get a donut... 1. I paid $3.79 for 10 donut holes & I can get one donut in exchange for that?! 2. Did she miss the part where I stated that I didn't like their donuts?! I would've been happy with a wrap or something at least close to that price but the answer was "it had to be the same price". Yet, a single donut is NOT the same price. I ask, "Ok, can you just do a refund then?" "No, because it was from yesterday."Nevermind that by the time I would've been able to get back to them yesterday, they would've already been closed. Finally, I say forget it, leave with the donut hole box containing the remaining eight overly sweet donut holes. Decided not to buy a coffee and headed to my regular Starbucks, where the coffee is more expensive but my coffee is made correctly. And if I have a problem with my food, it's replaced with the same or something different, no questions asked. *One last thing that I almost forgot: They suck at keeping their stores properly supplied. For over a week, they were out of ham for their wraps and butter pecan syrup for their lattés. I actually got in the habit of calling before driving over there just to make sure they actually had what they would need to make my order. read more