This Dunkin is closest to my home so I often come here for the convenience of location, however, they've never once gotten my order correct. Maybe it's a problem with the speaker box? I always ask for cold foam/ caramel drizzle and they never repeat it back to me so I double check before I head to the window and they always say "yep foam and drizzle. Got it" Once I get to the window I never have foam and drizzle the drinks always taste AMAZIN, I just wish they'd get it right the first time so I don't have to make them fix it. read more

Shoutout to Alyssa at the Dunkin on Parkway in El Cajon. You always have a smile on your face and you're always the nicest person there. You make going there more enjoyable. read more

Coming into dunkin, I was feeling horrible from a long day at work. But coming into big smiles and meeting this staff was the highlight of my day. This 5 star review is solely for Jessica and Emiliano, I had a bad experience where I had received the wrong order. They both went ahead and fixed my order completely and had the best attitude towards me. Nicest and most professional people i've encountered. They definitely deserve a raise based on their amazing customer service and dedication towards making their customers feel heard and seen. It's refreshing to know that we still have amazing customer service like these displayed today. Will definitely come back during their shift. read more

Dunkin' - Donuts Near Me - El Cajon, California

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Used to have good customer service now it's awful this time we order from app since has not been working and we get here and have to go thru drive thru since the front door is locked it's paid for but won't hand me it through window or open door for a few of us who were waiting. Just inconvenient when you do what is asked but doesn't matter read more

The ladies there provide a smile every time we're there, happy to see us and especially our doggos , they literally have pup cups waiting. The guy there is nice too, great team, great job making us customers happy, you know how we can be sometimes so it's time to be positive, everyone always finds a way to complain but never compliment. Thank you DD yall rock have a great 2024.!!! read more

So many options to choose from and everything is so delicious! I love that they're open late, and the employees are always so polite! I will go out of my way to get my blended mochas here :) read more

Dunkin' - Sweet Black Pepper Snackin' Bacon - Donuts Near Me - El Cajon, California

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I had a great experience at Dunkin' Donuts! The customer service was excellent, and Eric was very friendly and helpful. Definitely coming back! read more

There's something to be said about this donut place when you can get a double chocolate donut layered with smooth chocolate on top but still have a slight light outer crispy layer and the inside soft. That's what makes a donut for me!!! I've also tried their blueberry which I never thought I would be a fan of and that's a pretty darn good donut. The Boston cream is always a hit as well as the glazed which is a classic and the sour cream donut!!!!! I like the fact that they even sell some donut holes in packs of 6, 10 and 25. The coffee for me is always a hit is well. I like trying different things as you can get a swirl which is two different flavors mixed together. What I like even more is from 2 to 6pm is the two dollar medium latte or a cappuccino. Now that's a bargain and a great way to get customers to try a variety of flavors which obviously have is hooked and coming back. With a variety of selections you can get them either hot or iced. I like the inside decor as it was very spacious and I like the fact that they represented with El Cajon on the wall. The only negative is it was it really busy by the time I was there but the tables are not cleaned immediately. There was residue from someone's powdered doughnut but luckily for me I always carry hand sanitizer that I also like to use it to clean the table. Of the three tables I passed I pick the one that had less mess. It's not that was horrible but I kind a like to eat my food on a cleaner table. I've tried their breakfast stuff from other places not this one. I'm pretty sure it's all the same quality. And by Dunkin' Donuts being here it's definitely going to drive me this mall and this could be my new pitstop read more

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Okay Dunkin' Donuts, I am happy you are in East County, but you seriously have to do better than what I experience on my first visit. I had the Coffee Cake Muffin, I believe that's what it is called, and I asked them to warm it up. Also, the young nice lady at the register asked if I wanted to try a couple of chicken tenders for $2, and I said sure. I also had a black iced tea. I had a couple of issues, first of all both items were not properly heated. The coffee muffin was still cool in the center, which was not a huge deal, but still. However, what was a huge deal were the duo chicken tenders, they were way under cooked. It was strange because one side of the tenders were semi crispy and the other was soft and squashy, but to make matters worse, inside chicken meat was cold. Where these in the freezer? I had to send them back were they prepared me a couple more. They were better when the new batch came and properly heated. They were on the bland side and they need to serve some dipping sauces with them, like BBQ sauce, Ranch, blue cheese, or even a hot sauce. The staff members were friendly and welcoming. They are certainly trying hard to win one over, but it needs to match the quality of the product. read more

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Most of the Dunkin's in San Diego are always busy, but this location is in the same shopping center as Home Depot, so it definitely gets really crowded. I tried the new trendy 'Charli drink', and it was pretty good, but very sweet. I definitely prefer the ground coffee from Dunkin and brewing it at home. The everything stuffed mini bagels are delicious. It's a mini bagel round filled with cream cheese served warm. Also, order on the app it is way faster. read more

Dunkin' - Charli drink - Donuts Near Me - El Cajon, California

Coffee tastes burnt and they gave me the wrong donut. I asked for glazed and I got a plain one

The manager Rc is an amazing guy .He tried to remedy the stale donuts that were served to me by replacing them and being the sweetest manager I've ever met . Profusely apologizing and telling me they are working out kinks and to please give them Another shot . And I intend to do so . I only had a half dozen donuts for 6.78 , or something around there . There were not a lot of donuts to choose from and the ones we had were stale . As stated before the manager replaced them the next day and those were a lot better , but still not good for that price. I will go back to try the drinks and maybe a sandwich. I hope Rc is right and they get better . He sure does intend to try . read more

Dunkin' - Not very many donuts to choose from . We went with these - Donuts Near Me - El Cajon, California

"Closes at 9" would be nice if they actually did. Showed up at 8:30 to 2 employees sitting down on their phones.

Funny story, drive all the way here on. Friday afternoon 12:10pm to be exact to find no donuts. They said sorry it's Veterans Day we are sold out! Wtf. I know it's Veterans Day, that's why I'm here. To buy donuts at the donut store. Not prepared at all. read more

Dunkin' - No donuts at the donut store. - Donuts Near Me - El Cajon, California

Poor customer service. Donuts were hard and old. Do not recommend. Go support a pop and mom donut shop instead. Dunkin' is a bust. read more

Inconsistent. I recently moved to the area and wanted to try them out. I saw their cold brew and was interested so I ordered it. It was great and the next time too. I go there probably 3-4 times a week and I am probably done with it. One time it will be great and the next it will taste awful. They treat it like it's everyone's first time and they are t going to know the difference. One time it will taste like cold brew the next I swear they put iced coffee in and I can only drink cold brew because of the acid. I also tried their refreshers and one day it will be fine and the next it will taste like water and the next it will taste like straight sugar. They won't tell you when they are out of something they will just replace it. Like on the refresher I get one pump of liquid cane and one day the decided they were out so they would just pile sugar at the bottom. I asked my friends and they said they just haven't had a good cup and I understand why. I have had some great ones and a lot of really bad ones. I have just given up with them. Oh and their donuts are not good but that's not the employees fault. read more

Dunkin' - I was going a lot. - Donuts Near Me - El Cajon, California

Yelp states the close at 10pm. It's 9:19pm 12/23/22 Very inconvenient. Heading to National City they close at 11pm. read more

Considering how crowded the drive-thru was here (lets say 12 cars long), the line went by pretty quick which was great. The first time I had come here was back in March and the quality of the donuts was mediocre. I felt that the Bavarian cream (my usual order) was old and not as soft as usual. But the second time I came to this location (July), the donuts were fresh, nice, and soft. I also ordered the mini hash browns the second time I came here but was kinda disturbed because when I ate them they had a smoky flavor and I was not expecting that. It made me question whether the hash browns were cooked in sausage fat or something. Additionally I was not given any utensils to eat the hash browns. I get that they're bite sized but was I supposed to eat greasy hash browns with my fingers?? Cuz uhhh no thank you, I don't do greasy fingers while driving. Additionally I found it weird cuz the National City Dunkin asked if I wanted any sauces with my hash browns when I had gone there but this location didn't bother to ask at all. The coffee here has been good both times I have come so I can't complain about that. I would like for there to be more consistency in terms of the donuts being fresh here but I'm digging the speed of the service. read more

We came through the drive thru around 7:30, and I've never experienced such bad customer service ever... I was served by this gentleman and I saw him make my Oder wrong and when I tell him my order again at the window he just ignores me and tells me my total, and when he hands me my drink i tell him again that I wanted my drink hot but he just gives me the worst attitude and slams the window At my face. I hope he can get trained better because if his customer service was this poor then I would have never come to this location. read more

Service was quick, but the quality of the food was lacking. The donuts tasted like they were days old and stale and the coffee was way too sweet. Maybe we just received a bad batch, so if we ever try this place again I will update the review. But so far, for a donut spot- the donuts were horrible. read more

Would not come back to this location I just wanted a food item and a drink and they would not sell food so I was stuck in line due to the long line I could not get out so it was a waste of time read more

don't come to this location.. 1. the entire staff is extremely rude & think they have some entitlement to be that way for whatever reason, no matter how polite, patient, & respectful you are. 2. one of the female managers has DISGUSTING hygiene as well as attitude, i've tried to ask her for my items i've waited quite a while for and when she came around to basically throw it into my arms she REAKED OF FISH. (she's not the only one tho...most of the staff smells like they don't bathe) 3. there's whole vibe/ energy of this place is just plain sinister & dirty this location is what you'd think DT SD was supposed to be like. read more

The best Dunkin' ever. I've traveled all over the globe this Dunkin' Rocked. My wife and I traveled in town to pick up our car shipped from overseas. They had every special donut and coffee that we both wanted. Thanks for your super friendly staff, to get us started and fueled on our long journey home. read more

Americano is what you'd expect. No vegan options and obviously all the donuts are processed garbage. This location has some indoor and outdoor seating. No outlets for laptops outside. Inside I believe there are some. 1 bathroom. read more

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Guillermo is always personable professional and courteous. When using the app to order, he makes a point to address people by their name. What a welcome personal touch to customer service! Thank you to Guillermo and all the DD team! read more

This new Dunkin' Donuts is located in El Cajon city. Right across the street from parkway plaza, in the same business plaza as Home Depot. My maple bar did not taste freshly made. Which was incredibly disappointing especially since I had been craving one all day. However the mini donuts holes, didn't disappoint. We ordered 25 mixed assortment. Location was very clean. Parking is extremely easy. read more

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The attendant said no more blueberry donuts. They are no longer being sold. Add to that to the German chocolate donuts were dropped previously. Those used to be my favorite at "Dunkin Donuts". We have had to say goodbye to so many good things with COVID. We have lost good restaurants and it cost a fortune to go on a drive or to go out and eat. It is sad to see Dunkin drop one of the good things that made them a go to place. read more

I felt the need to update my previously written review after my experience here yesterday. We stopped by for something sweet after dinner and figured donuts were a good call. We decided to go through the drive thru. The guy taking our order was clueless about what donuts they did and didn't have. Not only was he clueless, but very unprofessional and rude. After looking at the menu for maybe 3 minutes, a very loud, "are you guys ready yet" was said to us. Mind you, there was no car behind us and 3 minutes was not the end of the world. Especially when I'm dealing with an unprofessional employee with no clue what he's doing. The donuts that we did end up ordering were dry, old and just not worth it. We completely regretted coming here and will most likely never come back. read more

Not only do you guys have great donuts but the coffee is magnificent. Awesome quick service with great attitudes. read more

Dunkin' - Clean entrance - Donuts Near Me - El Cajon, California

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So, we waited in line overnight for "FREE COFFEE FOR A YEAR" which turned out to be 4 per month, which is fine. I haven't had any problems with them and have obviously made purchases alongside whatever free little coffee I get. The problem is when I went to use a "Bonus Coupon Valid anytime through September 2019" they're just like um it doesn't work. The kid who was helping me, Anthony was polite but didn't know what to do. The real issue was the Asian lady with the bad fake eye color contacts who had a really bad attitude about it. See pic, what would you think it meant? What does anytime mean to you? I hope she takes hose contacts out cause they're clearly causing her to have issues. See ya next month haha. read more

Dunkin' - Donuts Near Me - El Cajon, California

I always have an amazing experience here! Coffee and food is great and the staff is friendly. Definitely my go to spot from now on

I'm beyond disgusted by the donut I received from this Dunkin' location. It had hair ALL over it. It looked as if somebody had dropped it and proceeded to put it in my bag which is absolutely repulsive. They need to hire new employees or close this location permanently. In no way is this ever okay. read more

Dunkin' - Donut covered in hair they gave me - Donuts Near Me - El Cajon, California

Order is almost never right, and when I tried calling to get it fixed their phone number doesn't work.

I go here every now and then today I got an iced Carmel coffee. It was perfect and line moved quickly

Mom wanted a Dunkin' & I hadn't tried this location. I ordered 4 doughnuts and they were more expensive then I expected. They were really fresh & tasty though. It was early evening, so I expected them to be older & greasy. Mom gave me a few bites of hers & I was pleasantly surprised that they were so fresh from a Dunkin' Great friendly, quick service. I would definitely come back. Convenient location. Keep up the 5 service & we'll keep coming back. We went again last night and the donuts were alright. Not a huge selection. It must be a hit or miss. read more

The worst! Couldn't order the avocado bacon tomato sandwich on my app so I called the store...went to voicemail twice. Decided to go anyway got in the drive thru found out they don't have any avocado, stuck in a damn long line I can't get out of. read more

We came here for a late afternoon snack. I had a free medium drink for my birthday. My daughter and I wanted to try the doughnuts here since I have never tried them. I got half a dozen doughnuts and my free medium pumpkin spice iced latte. I forgot to take photos of my 6 doughnuts. We were hungry and wanted to eat them. They come in various flavors. I only had one which was a glazed doughnut. I forgot the flavor. Doughnuts were okay. They were getting a little tough. Not moist. It was super sweet with the icing. I did however like my pumpkin spice iced latte. It's so delicious and tastes like pumpkin spice. I definitely enjoyed every sip. Although there was a little too much ice. The inside was clean. The employee was mopping up the floor while taking drive thru orders. That's what I call multitasking. Employees seemed friendly as they were taking orders. Located in El Cajon. This location was small and had parking up front. Definitely a nice clean location. Just wish the doughnuts stayed soft. read more

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Dunkin' Donuts are always amazing! But this location in particular excels in its unparalleled customer service, especially that of Jillian! She took care of our family of six with patience, kindness, and so much joy! With an employee like that and a customer experience like ours, we will definitely be back to this location! Thank you Jillian and the whole DD staff! read more

Dunkin' - Donuts Near Me - El Cajon, California

Used to go here every week to get my morning drink. The cashiers I get are usually nice, but not today . I have a prepaid order on the app for a medium latte with add ins I already paid for it. The lady at the window says I need to pay her an additional fee to have less ice for them to fill my drink up to the rim . I was wondering why she didn't just give me a large cup and fill it to where the medium size should be filled out but no she was insistent that I pay an additional fee even though I already paid on my app to pick up my drink through drive-through.. Pretty sure that's illegal since I already paid before hand.. is it really was an extra charge for ice how come the Dunkin' app didn't charge me in the first place ? hm So my seven dollar drink would come out to almost 9 dollars for a medium drink that's insane. pretty sure it was like a shift leader manager not sure why they're worried about a multi million dollar business. will not be coming here anymore . going to support local coffee shops from now on read more

Rude staff. I went through drive thru to order some coffee, I asked for some syrups in it, and the lady was really disrespectful and tried to rush us. Then, when we went up to the window, we waited about 10 minutes, and the lady asked to see our receipt number because they apparently lost our order. There was litterly only 1 car behind us, so I'm not sure how you could lose our order. read more