Closing manager 6/29/25 was insanley rude. Claimed to be closed at 11:37 (almost 30 minutes before close), just because ovens were off. We had mobile orders and received attitude after telling her. read more

I always go here on my lunch break &my coffee is always made correctly. The staff is always friendly and upbeat. Jeff today specifically, was awesome and even asked how my day was so far. Exceptional service. read more

I went to the Dunkins on Lakeview Avenue. Went inside and stood in line, waiting for the counter help. The girl help the two people ahead of me and when it was my turn to step up to the counter she walked off. The man who was ahead of me committed to an employee and when she asked what, I said I wanted to know why when I stepped up to the counter the cashier just walked away. As a black man, I find this behavior insulting, very rude and not good business. read more

i am allergic to eggs, we told them about that, they put eggs on both of the wake-up-wraps. they always mess up on atleast 3 things between the 5 people living in my household. the service is typically slow, and the workers are nice, the people in line can be annoying, like not pulling up far enough, or hanging back just to annoy you, aswell as people just sitting in theyre cars. as you walk up to the register good chance the worker will walk away. there products usually are too watery, too sweet, or just really wrong! starbucks is where i have started going to, there the coffee is rarely messed up, and is much much better. dunkin needs to do better. Forget about about dunkin and go to places like top donut (SUPER CLOSE) a starbucks, or local coffee shop, dunkin needs to step up theyre game! read more

What happened to the rich and creamy Frozen coffee, it use to be so good, now it's so watered down. I agree with one review they need to add more coffee, not mile. Please go back to the old way of making it. read more

Best dunkin in the area! Crew is personable and the coffee is delicious. I have been going here for years and it has only gotten better and better. read more

Massively lit. Coffee was so good I went into cardiac arrest. While I was in the ER I got visited by, Laura. The best manager ever. She built this place up from the ground and taught these kids how to make the good good coffee. I can't over hype this place enough. I might sue yelp for only allowing 5 stars and not 6. read more

I ordered a medium iced macciato this morning and i asked for it dark. It tastes like milk with a hint of coffe flavor not espresso. Im pretty sure they just put coffee on top of the milk and charged me 4 dollars read more

Dunkin' - My iced macciato made dark....that's not espresso on top - Donuts Near Me - Dracut, Massachusetts

See all

My husband was driving home from Dracut to Londonderry and stopped at this Dunkin to get an iced coffee and an unsweetened ice tea for me. When he got the drinks, his ice coffee was incorrect with not enough milk. They corrected it. Then when he got home with my drink the ice tea is loaded with sugar! Sugar is not marked on the cup at all! I don't know what the solution is as I would have to drive 5 miles back to them to correct a $2 tea, but more so very annoying that you have to check everything ever time! Basically I am without my drink and money! I called the location and was told I would have to call back in the morning when the manager was there. Not cool! read more

Worst Dunkins. I go because I live 2 seconds away and everytime I regret it. It's embarrassing for people from other towns to visit me and I offer coffee and it's disgusting. They are always giving out burnt coffee, whether it be hot or cold... they are not mixing the flavors enough to the point the whole bottom of the cup is chunks of flavor and sugar. Sad that I have to drive all the way to Pelham to get a good coffee. For the most part their staff is awesome and friendly, I usually have my dog and they get excited. I have noticed that they stop offering her the munchkins though and that is the main reason she gets in my car willingly. Oh well, I'll continue to waste $10 in gas just to get a good coffee elsewhere. read more

They just never get it right. They write our coffee orders right on the cup yet I will get a coffee with 0 sugars when it says 4 Liquid sugars. This has happened to me the past 3 times I have gone there. Then when I mention it they give me extra extra sugar and it's barely drinkable. The fact that dunkins coffee prices aren't cheap make it extremely annoying to get a coffee that tastes nothing like it should. I'd rather spend $5 at Starbucks and have the coffee made right than to keep being disappointed hoping this place can get it together... smh read more

Everytime I come here it takes forever just to get my coffee. Today I've waited 10 minutes after ordering in line for 2 coffees and a wake up wrap only one car ahead of me, when we got up to the window the tops of my coffees were covered and it split on me, also we had to pull around front and wait another 5 minutes for the wakeup wrap. All amd all it took about 15 minutes to get those 3 things and our coffees werent even correct tbey neglected to put the flavorings into them as requested. Unfortunately I was had to get to worcester for a concert so I couldnt go in to fix the issue. This location either needs to be staffed better or management needs to crack down on their employees read more

I'm not sure a single employee here is capable of getting orders correct. I've often been given cream when I ordered (and paid for) almond milk, a half empty cup because there was no milk added to a macchiato, and NO egg in an egg/cheese wake up wrap. Orders placed via the DD app are NEVER ready upon arrival...even at 4am when there are no other customers. I understand mistakes can be made, especially in the fast-paced environment a DD can be at times, but the level of incompetence and/or laziness here is ridiculous. Can't wait for Top Donut to open right down the street! read more

I literally live 2 minutes from this Dunkin Donuts location. I also buy a coffee from Dunkin Donuts EVERY DAY. HOWEVER.. I would rather drive 10 minutes down the road, to another location than stop here. There has not been one time that I have recieved my coffee and had it been right... the staff rushes too much. If I'm asking for xtra xtra -- I dont want black coffee. It would be easier for me to use this location, but everytime I even TRY to give it another shot.. I'm disapointed all over again. read more

The workers need to pay attention to there customers order, there prices are to high and there ice coffee is watered down, its not just this one either, i dont even go anymore, not worth it read more

Convenient on my way to work but always a long line in the morning and they consistently get my orders wrong, I end up getting different sandwiches or things I didn't even order. I want to recommend it but after 3 consecutive trips with my order being messed up I'm no longer going here, I'll hit up the one on Pawtucket Blvd. read more

Place is filthy broken table rude manager dont care about customers or employees. Bathrooms disgusting. Orders are constantly made wrong. You always see coffee dumped on the grounds as leaving the building customers disgusted. Grounds are never picked up paper cups cigarettes and paper all over the place. Floors behind the counter always filthy. Management don't seem to care. There's a porter there that got fired because yelling and brought him back. Then walked out door and still kept him. Nice Place! Management has no clue what there doing read more