We always find ourselves coming back here, and it never disappoints! The staff is always helpful and friendly, which makes every visit a good one. When we stopped in this time, the line was pretty long, so there was a bit of a wait. But they kept things moving and got everyone in and out pretty smoothly. We went with a pumpkin iced latte and a cold brew with pumpkin cold foam, and both were delicious! We usually like to sit and enjoy our coffees since they have plenty of seating, but we were on the go this time. Another great visit, and we'll definitely be back! read more

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This is a lovely, cozy, and popular coffee shop with a variety of baked goods and sandwiches. If they have gluten free offerings, I didn't see them. I took off one star because I like to have an option of organic and or single origin/region coffee. I didn't see anything like that. I thought the prices were reasonable. read more

Great coffee shop, antique feeling but well equipped with a good breakfast and later brunch/lunch menu. Seasonal selections are awesome as well. I've always gotten the Ham and Cheese croissants, flakey puffy croissants with perfectly tasting and paired ham slices and cheese, and all the muffins are fresh and topped with sugar or crumbles. Coffee menu is standard but more than enough for me, without the California nouvelle experiments. I love soups and have tried their tomato, creamy and like my homemade, but it was refrigerated and had to be microwaved to reheat. Not bad but mine wasn't as steaming hot as I like from a fresh pot. It's busy most mornings, but tables and window seats open up quickly. Parking is easy and plentiful. read more

Caffè Nero - Coffee & Tea Near Me - Andover, Massachusetts

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The pastry case had flies all over the food. Service was good. Ambiance is casual but the dining area looked unkept. read more

Caffè Nero - Pistachio Frappe - Coffee & Tea Near Me - Andover, Massachusetts

Our barista was very nice but the coffee was dreadful! We both ordered lattes and they were lukewarm and seemed to be about 98% milk. I didn't even finish mine. We won't go back, especially with two Starbucks very close by. read more

Quaint coffee shop in Andover. Love the academic feel with shelves of books and a fireplace. Good selection of foods and coffee. It's a chain but feels more rustic than a Starbucks. read more

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Service is good and there is varied seating. I did not love the chai, and pastries/sandwiches often look stale in the case.

Caffe Nero is a great place to eat a sandwich or sweet treat with coffee and just chill. The people who work here are warm and polite. Nice, huge vintage dining area. Tons of parking. read more

Caffè Nero - Current hours as of 2/27/2022. - Coffee & Tea Near Me - Andover, Massachusetts

Good little coffee chain that's definitely a big step up from Starbucks. They do have great food for a coffee shop and I like the ambience a lot. I also like the fact that they don't make you feel like they're kicking you out after five minutes. Very Homie read more

Caffè Nero - Coffee & Tea Near Me - Andover, Massachusetts

My local go-to spot for meetings. Great coffee convenient location. Always get parking in front. Friendly staff.

I sent my kids in to buy drinks while I waited outside the cafe with our dog. Kids waited for 15 minutes at the register waiting to pay for two apple juices while the two baristas refused to acknowledge their existence. Shameful and gross customer service. read more

People should be aware that they charge .85 cents for almond and oat milk, plus a 30 cent charge for the pleasure of ordering anything to stay. That is outrageous! The service was okay though. read more

I always love visiting Caffe Nero to grab a latte and get some work done. The North Andover location is pretty rustic and cute, and the staff are all very nice. The one complaint I have is the rickety furniture. I sat at a shared table with a few other people, and the table was so wobbly I couldn't really focus on my work. The coffee itself was super good and my muffin was a great snack. read more

Caffè Nero - a muffin and a cup of coffee - Coffee & Tea Near Me - Andover, Massachusetts

First time coming to Caffe Nero after living in Massachusetts for almost three years! First impression: the cafe looks very inviting and modern, and the menu had a wide variety of food and drinks for everyone. Although they were lacking a good vegan sandwich option (only one was a sandwich that looked icky) so if you're strictly vegan this may not be a great spot. But they do have almond and soy milk for drinks! I got the veggie fritatta and strawberry vanilla frappe with soy milk. The fritatta was good but kinda lacking flavor )-: I like Starbucks's sandwiches a little better. The frappe was good but should have got it with almond milk LOL. I was mainly just disappointed in the sandwich/-: read more

Caffè Nero - Coffee & Tea Near Me - Andover, Massachusetts

Service: 1 star this place sucks in regards to service. During my stay (I sat there for 2-3 hours), the baristas, an Asian girl and white guy, sat there talking bad about customers and being rude. Drinks: 2 stars, nothing special about the tea and coffee here. Everything here is subpar. Food: there's flies on the croissants but have fun Ambiance: 3-4 stars it gets credit for being a study spot with tables and seating during covid. albeit, Starbucks up the street, has outdoor seating for when it's warm out. read more

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Love the atmosphere here and the coffee and pastries are wonderful. The missing star is for the slow service. If there is ever a line, plan for a long time. Once you are being served though, they are great... read more

Han and cheese croissants are phenomenal. The grilled cheese is yummy too. The coffee is good but a little expensive.

Love this place. This is the Caffe Nero I frequent and the staff is so friendly and attentive and the food is great. Coffee is also good. But my favorite thing is the ambiance. It's so cozy and warm and just such an enjoyable place to spend time working. Love it read more

Caffè Nero - Classico Ground Coffee (Drip) and egg Bacon Breakfast Roll - Coffee & Tea Near Me - Andover, Massachusetts

Came here for a quick bite to eat after running some errands. Cute place that looks like a perfect spot to chill and read a book or work while getting some fresh refreshments. Really crammed at lunch time and only 1 server working really slowed the service down. Would like to come back again when in the area. read more

Previous review(s) were 4-5 starts.... NOT TODAY : - ((( A group of 5 of us visited the Andover location late on a Sunday afternoon. I arrived early looking for "any" seating. If you can believe this it was only to find an elderly gentleman asleep with his feet up on a chair taking up 1.5 tables. Seeing all the books on shelves, I couldn't help think that if I just "accidently" dropped a tome on the table, would he waken? Anyway, until other arrived I found seating on a long couch in the front of the cafe.. hoping someone with my party would scout out somewhere else. We lined up to order.. I ordered a large black, house blend coffee, adding a oatmeal raisin cookie... The counterperson went to get my cookie from under the glass and it completely fell apart... tried for another and same thing. A spatula turned the entire stack into mush.... obviously not fresh. So I opted for a chocolate chip because I'd already paid... It ended up bring absolutely horrible. With both items I spend over $7.00. My cookie was obviously a mix with 2-3 chips of simulated chocolate and in the case way too long.... ridiculous! My coffee wasn't much better... it tasted old too. AND THAT'S NOT ALL! 2 of my coffee-companions ordered bowls of soup. Seated across from me my friend showed us the "bowl" of soup contained at best 1 cup. The "chicken soup" had the look and taste of Campbells - inedible. She was hungry... but remarked on the portion verses the cost. We all supported her speaking with someone at the counter regarding the portion.. or sending it back . She took the portion route. And would you believe they told her she received the correct portion! Even if it was -wouldn't it have been good business to add more to the "cup" within a bowl so it equaled a bowl? Outrageous! So we all decided after all the issues we will find somewhere else to take our business... there a several other establishments where this would not happen! read more

This location consistently has terrible service. It's the only good coffee/study environment I've found in Andover so far, which is the only reason why I still come here- but at this point I'm willing to drive out of my way to go somewhere else. On top of mediocre service (which is fine- I go to coffee shops for the study space, not for the friendliness of the baristas), multiple times now I've come here expecting them to be open (based on their COVID posted hours) and yet the lights are off and no one is inside. Most recently, I went about 40 mins before closing time and was told they had to close an hour early because they were understaffed. A few weeks ago I was here in the morning and one of the baristas kept angrily banging on the glass door to be allowed in (I suppose there was a problem with the door so it kept locking), in a way that should be absolutely unacceptable behavior in front of customers. At the end of the day, I would like to come here Bc of the study space but considering the last three times I tried to come here, I couldn't even get in -- what's even the point of continually giving the benefit of the doubt to this place. read more

As a cappuccino drinker I know when fresh grounds are used and when grounds are reused. I know cafes like to save money but it's so easy to tell when old grounds are used the cappuccino tastes like dried cardboard. read more

Just got a delivery from Cafe Nero that my son sent me. My smoothie had a live fly in it!! Come on!! read more

Caffè Nero - Live fly in my smoothie delivery! - Coffee & Tea Near Me - Andover, Massachusetts

Love their stuff, but when you're out of butter croissants, remove the sign. They come in frozen and they bake them. read more

Cute little European feel coffee shop with realty kind knowledgeable staff that doesn't rush people like me that aren't sure what coffee drink to get. They actually give you time and guide you to something you might like based on what you ask. Love the relaxed atmosphere in here too! read more

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I'm not usually seen chillin' in the Andover hood, but I was there on business last weekend and I was curious about Caffe Nero as I drove by. I stopped in for a latte and was super surprised by this little cafe. I didn't try the food but the atmosphere was relaxed and the staff very friendly. I sat by the gas fireplace in a comfy chair to soak up the vibes while sipping my hot latte. Next time I'm in this area I will stop by here again to try some of the sweets! read more

Caffè Nero - Coffee & Tea Near Me - Andover, Massachusetts

Why is everyone who works here so rude??? I like to come here but the workers are never helpful the customer service is just so bad (aside from maybe one older guy who is always pleasant). Bad way to handle people who are already dishing out $8 for a scone. Perfer Starbucks or The small cafe on the corner.... read more

Coffee was ok and the coffee milkshake was pretty good. Too bad I can't say the same for the service. I feel like the young woman was having an off day, as she had her head in the counter when we walked in. I don't feel like that justifies an attitude though. I had a few questions regarding the milkshakes and such, she wasn't too fond to help or answer any questions. This will never be on my list to visit again. read more

The workers here always seem to give unwelcoming looks to the minority. I was in the front of the line, but the people behind us were asked for their orders first. The place has sticky tables with crumbs everywhere. The table where the trash, straws, sugar packets and other items are is extremely dirty and disgusting. This place isn't organized/neat. The workers here are not very nice compared to other Caffè Neros. I hope they can improve read more

The coffee is very good, but the establishment is filthy. How can they be so blind to so much filth. I love the rustic feel, but get some cleaning products and use them please! read more

Stopped by to grab a coffee and sandwich this morning and both their computer systems crashed while I was at the register to pay. After expressing it should only take a moment to fix, 10 minutes then went by of me standing there clearly annoyed. I understand things happen unfortunately but they knew I was upset and yet still charged me full price after waiting almost 20 minutes. Coffee wasn't even good either, I could've left empty handed and probably would've been happier. read more

Surly barista way too busy with "busy work" to even acknowledge us for a good 5 minutes even though nobody else at the counter. When she finally did was she miserable if she's not the owner she should be dismissed. Coffee & desserts were good and atmosphere is cool. read more

Entitled rude millennial baristas. Never again for me. Horrible service with an attitude. They can't crack a smile. It's like I'm lucky that they're letting me order from them. Maybe the owner should spring for some Ritz Carlton training course and perhaps a new staff. read more

Usually this place is excellent. Today they had no skim milk...nor whole milk. How do they expect to conduct a days business if a coffee shop has neither of these two items?? Poorly provisioned by management. However, the Barista was exceptionally nice about it! 5 stars for her, not her fault read more

Delicious chicken salad croissant sandwich. The freshest croissant I have ever had. Chocolate chip cookie for dessert. Definitely will go back to reorder that lunch again. read more

Relax, read a book sit by the fireplace, cafe Nero offers a great selection of baked goods, muffins, cheesecake, sandwiches, croissants, huge space and plenty of seats. Also parking out front or on the side but you have to pay. read more

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Caffe Nero has become the go-to place for a lot of students and teachers seeking coffee and maybe trying to get some work done. It feels very cozy as a neighborhood spot even though it's a chain. The decor is interesting with a nice selection of lamps and chairs. The books on the shelves are held up by milk jugs and bowling pins. Some are within reach and some of these books are really old and on rather strange topics. The coffee is fairly good. If you order a latte to stay, chances are you'll get a hefty serving of foam and maybe a sprinkle of cinnamon if you're so inclined. My usual fare consists of a chai latte (v. frothy) and a croissant (v. buttery). They also have a selection of sandwiches which they will TOAST for you. Do you know how rare and fantastic that is? For a little over $3 you can get a ham and cheese croissant transformed in to a crispy, melty bocadillo. It's the little things. 3 hours of free internet, ample seating, and A/C during the summer make Caffe Nero a home-base in downtown Andover. *bonus: they accept levelup! read more

I have come here a number of times to get a nice bakery snack of a breakfast croissant. Today I was in the mood for a large iced coffee, which I have gotten in the past. When I received the large iced that cost just under five dollars, I asked if this was the large and she confirmed it was. Three sips and it was gone. I know she is wrong as a co-worker still has their large iced cup from this morning and it was significantly larger. Did I just get ripped? read more

Caffè Nero - Coffee & Tea Near Me - Andover, Massachusetts

I like the aesthetics here. Iiiiiiiiiiii llllliiiikkkkkkeeeee iiiiiittttttt hhhhhheeeeeerrrrreeeee.

Excited to see another café/coffee shop on Main Street. I have only tried their café mocha (twice) with almond milk ...although their sandwiches and baked goods look delicious. Same friend was with me both times and she's had the americano and cafe au lait. Always a line but it seems to move at a reasonable pace and at both of my visits it appeared that a manager was working behind the counter and keeping his eye on the flow. We have taken our drinks "to go" on both occasions but the seating areas look cozy. Disappointed that both times my cafe mocha was luke-warm. Thought it was a fluke the first time but the temp on my 2nd try was the same. Both times my friends drinks were so hot she couldn't drink them. Perhaps a different system that steams the milk for the latte drinks?? Prices competitive with Starbuck's. Also disappointed they didn't offer simple egg sandwiches for breakfast...at least not at our 2nd visit. We haven't given up on them yet, will give it a few more tries. Really would like to like this place. read more