Manager and crew are untrustworthy. Waited almost 10 minutes for ice coffee. The smirk and rude comments made us not trust the integrity of the drinks or food. Will never return. read more

Went here for something like a Cinammon Roll which they don't really have got something that was very decent price was in the 2 $ range !I would get again also might try the apple fritter next time just because!I like Cinnamon Roll at Dickson Donuts it's good and on point could be bigger than what you pay for other problem no real donut shop on this side of Dickson which is a major downer !Could go to Cinna Bun at Pilot first off it's not a Cinnamon Roll hence the name second not user friendly in Pilot! read more

Burnt croissant, burnt bacon, extremely greasy chicken. Had to press tissue on the chicken to get most of the grease off. First and last time I'll ever be eating at that Dunkin' Donuts. read more

Dunkin' - Burnt Croissant, burnt bacon and extremely greasy chicken (had to press a tissue on it to get most of the grease off) - Coffee & Tea Near Me - Dickson, Tennessee

There was plastic in the matcha Latte and lumps of matcha, service was ok and finally the ambiance was also ok but the plastic in the latte made this one stare review. Also Cafe Late cold which was suppose to be hot. read more

Dunkin' - Drink - Coffee & Tea Near Me - Dickson, Tennessee

I'd give no stars if possible.... They are always out of everything and generally rude about it as though it's your fault. I have driven off or left the last four visits due to no doughnuts or just being forgotten at the drive through in the rain.(There is no awning btw) My recent departure I asked why there aren't any doughnuts. The response "people have been coming in all day buying dozens". Well yeah! Doughnut is in the name what do you think they will buy? Make more and meet the demand. The kicker, one employee inside, the rest were outback smoking as I drove away again. read more

Dunkin' - a display of donuts in a store - Coffee & Tea Near Me - Dickson, Tennessee

Quick stop for gas along I-40. There is a Dunkin Donuts. Each time I've just so happen to stop in for coffee. They are slow. I just order black coffee. Afraid that if I order anything more complex that I will be really late getting back on to road to our destination. But non the less the coffee is good and the donuts LOOK even better...! read more

Dunkin' - a display case of donuts in a store - Coffee & Tea Near Me - Dickson, Tennessee

It's hard to imagine what i just witnessed here. Employees running all over each other no coordination. Emotional breakdowns. Fixing the wrong drinks or forgetting orders all together. The front register guy seemed lost. The long-haired employee was about to go cry in a corner. There was no management at all. No system at all, just 2 chickens running around with their heads cut off and a cook trying his best. The drinks were all messed up and took way too long after reminding them of the orders they had taken. Choose the other dickson location over this one. Way more organization at the other. read more

Do yourself a favor and avoid this Dunkin. They messed up our order, it wasn't fresh, and were rude

I frequent this place quite often, I get the same iced coffee every single time but it taste different every single time. Even worse they are always out of everything. One morning I asked for a bacon egg and cheese biscuit, they were out, so I asked for a bagel, they were out! My recent stop which was just five minutes ago, no dark roast coffee, no Halloween speciality donuts, so to compromise I asked for the reg frosted with sprinkles.. you guessed it out. You run a COFFEE and DONUT place. You would think common sense would kick in to fix your management issues that can't seem to concentrate on what is being ordered the most and keep it in stock. Just my thoughts though. read more

You raised your prices?? How many times have I had an undercooked egg croissant, a stale doughnut, burnt veggie bits and not to mention someone almost always struggles with a basic latte with an extra shot of espresso but I come back with patience cause half of the crew are just kids. However now I'm paying almost $7 for my coffee?? No thank you. That was the last straw for me. That was the push I needed to take my business somewhere else. read more

Store is completely filthy with flies everywhere and staff who doesn't even acknowledge that you're standing there for over five minutes. The fixtures were all caked in layers of old coffee. It's worth the 5 mile drive down the road to the other Dunkin' for sure. read more

Hmmm no customer service and very nasty, I regretted it after I ordered. There were at least 3 people and only one guys was doing everything. He took my other then when and made it then took the other guys order and did the same while the other people pretended to work. Honestly not worth my time. Just know that is a gas station location and you can't expect the same standards. Awful. read more

Ordered half a dozen strawberry glazed and chocolate. Got chocolate glazed and strawberry glazed with sprinkles. Honestly not worth my time going back. Should have just stuck with Fairview donuts. 7am and not fresh. Meh. I mean they are ok. But honestly shell gas stations have cold donuts like this. 6 donuts ended up being over $7 and were not good enough to make me want to eat more than 2. Will not be going back. read more

Seriously...strong cream pour, I had to ask the guy to pour some out & add more coffee, still heavily creamy. I get it cream is cheaper then water..yes I'm being a smart ass! I can't stop thinking about all the flies inside the store while I'm eating my doughnut :-) Yuck read more

Dunkin' - a donut and a cup of coffee - Coffee & Tea Near Me - Dickson, Tennessee

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Went here at 7am got an everything bagel the bagel was stale like it had been sitting out for days the donuts weren't fresh either.

This dunking SUCKS SO BAD. They did not listen to my order and gave me BOTH wrong coffees. the employees were very rude and did not listen to anything i was saying. I was asking them to throw the wrong coffee away because i did not have room for it in my cup holders because i only ordered TWO coffees and it was their fault they got it wrong - and they slammed the window in my face. this was at 9:00 am on September 4th. They forgot to give me my bagel but I didn't care at that point because i didn't want anything else from them anyway. NEVER GO HERE read more

So slow I walked out after being in line for 13 minutes.enployees showed not the slightest urgency.

Came in at 5:30am for my mid-shift breakfast. The girl working seemed irritated that I was even there. (She was the only employee, but then, I was the only customer) I ordered 2 cake iced donuts and a medium black coffee. Pretty simple. She dumped my donuts in the bag upside down (with no wax paper) so the icing stuck to the bottom of the bag and also stuck together. The coffee tasted like it had been sitting all night. If I've said it once, I've said it 100 times. When they put a restaurant in Dickson, Dickson screws it up. You'd think I'd learn. read more

This place is awful. Ordered two everything bagels. They were beyond disgusting. They had made two basically dough balls and crammed gooey poppy seeds and garlic in the middle. They were wet and gross. Complete waste of money as they both went in trash. Do not bother with this place. It is dirty and the food is disgusting. read more

I'm a huge Dunkin fan. However, I've tried multiple Dunkin Donuts locations and none compare to this one. Great customer service, they make my drink correctly every single time. This morning, there were so cars in front of me and I was still in and out of that drive through in less than 5 minutes. My order was correct, my drink was great and fixed exactly how I requested and my donut was fresh and warm. And then there's the fact that Dunkin has an app and they team up with the Preds, the Titans, and the Vols. I'm not a fan of those teams...but if I get a free drink or even a discounted drink because of them, I'll take it. Plus with the app every time you get 200 points, you get a free drink of any kind and any size plus a free drink on your birthday. This place does coffee and donuts right and I will continue to choose this location over any of the others around. read more

I always stop at this location when I leave Nashville. Nice people working there and fast service.

staff was friendly. donuts fresh. had breakfast sandwich, it doesnt come toasted. wish they had asked. place needs a deep clean

The employees at this location are not necessarily the problem. Ever work at a dunkin? Some people have no idea what these employees even go through. Pretty pathetic that there are other things to do but the only thing people ever want to do is complain. A society without understanding or even an ounce of empathy. Pathetic society. read more

Aug 15, 2016 approximately 9:25 am. Female employee didn't wash hands after using the restroom! Soooooo nasty!!! Called to inform the manager, was told "it will be about an hour wait, we're in the middle of morning rush". WOW! So my next logical avenue is the corporate office and possibly the Dickson County Health Department. Sad, we wanted to address this at the lowest level, we cannot, so we must escalate it.. Talked to the corporate office. Hopefully this will be addressed, we don't like seeing this and don't want it to happen to others. No matter how good the coffee or donuts are, poor hygiene makes it all gross! read more

Ordered a Caramel Latte and a sausage and biscuit. The Latte was like warm and a little over three quarters full.The sausage was also like warm,bordering on cold while the biscuit was hard as a rock like it was a couple of days old. This delightful dining experience cost me over $12 bucks! Won't happen again! read more

Worst place ever!drive thru lady cut us off and just said to pull up. Didn't know what the hell kind of munchkins they had. Worst service ever! read more

The person taking orders is rude and mumbles into the mic. The line took 20 minutes for 3 cars and then my drink was wrong and had to be remade. Surprise! It tastes awful, like old bitter coffee. Also, If you disagree with a customer's pronunciation of 'Caramel', maybe just keep it to yourself. read more

We were at the drive thru. I guess it is a morning shift on a Sunday. Putting in our order. Then cashier sarcasticly said. "I can't hear you." So i raised my voice louder so i could be heard over the traffic outside. Then the girl on the intercom said very sarcasticly "You dont have to shout." The other girl who must have had a headset on to was laughing like if they were playing games with thier customers. Never got back to me for my order. Don't come here. read more

Just keep on driving by. They have about the poorest service of any business I've been in. I keep trying to give them a chance but No More. I'm done! Had it! Finished! There's really not enough space here to fully express everything. You want chocolate covered Boston Creme.. they'll stack them in a bag so they all stick together as one big glob. Had it. Then the last ones were actually in a box but half the icing had been rubbed off. They don't care.. here ya go. And believe it or not, that's when they actually Have donuts... Can't tell you how many times I've been there and they said they were out. Twice today actually... 3:30am this morning I was told.. not a donut in the place. Now at 7:30 pm just went there to try again for the Boston Creme and also Blueberry cake donuts... Notta! ... They're all out they say. That's just recently... I'm done. The Owner needs to try and buy something and he'll have a rude awakening! read more

Waited 25 minutes for a dozen doughnuts, breakfast sandwich, and a medium coffee. Just terrible service from the time they took my order until I received my food. Have no idea what they put in my black coffee with half and half... tasted like garbage. The entire visit was awful. Seemed very unorganized and mis-managed. Won't be returning to this location. read more

This is the worst Dunkin' Donuts ever. I always stop here because it's on my way to work but I'm about to start going to the other one on the other side of town instead. The employees always seem like they're new so they don't know how to fix ice coffee. They make them so gross. Also when I order an egg and cheese English muffin they sometimes put the egg and cheese wrap instead. By then I'm already on the way to work and can't turn around. The wrap is disgusting. It's falling apart and burned or cold. This location would benefit greatly by properly training their employees. They're super nice people. If you're wanting something nice on your tastebuds, this is not the Dunkin to go to. read more

Really terrible customer service, great coffee. Even the manager is rude, acts superior and snotty to customers. I guess that explains why I have never had friendly service from any of the ever-changing staff. I boycotted them for 6 mos. because of their rudeness, just went back this past weekend and the service was even worse than I remembered! Drive-thru guy rudely cut me off when ordering, didn't give a total and barely made eye contact when taking payment. Then acted irritated when I had to ask for a straw (for iced coffee). Guess I'll give it another 6 months... read more

Only passed through once while traveling from Nashville to Memphis, but the cashier who made my coffee and cashed me out sure made an impression. Super friendly and bubbly personality. And my iced dark roast butter pecan coffee was great. read more

Shady workers that made a bad cup of coffee (can I have some coffee with my cream and sugar?) and a bad whatever my wife got, according to her. Will be a while before we try this location again. read more

The coffee is often old when I go so it's usually not very good. I've order a good amount of stuff from the menu and a couple times the food has come out cold because they didn't heat it long enough. The atmosphere isn't my idea of a coffee shop, usually containing loud music for my taste and constant kitchen noise which could be avoided. read more

There is not a donut better than their chocolate-filled powder donut. Yum!! Stopped during road trip so my husband could get coffee and I got a donut. I wish we had a Dunkin Donuts close to me in Texas. Well, maybe not, I would be HUGE! read more

Rude employees and they are always out of their core donuts at 9am? How does that happen? Been here 3 times and won't return because of poor attitudes by employees. read more

if this is the dunkin in dickson that's beside burger King, it fucking sucks. first time going to this one bc I usually go to the one beside the interstate but I was down on this end. I got the caramel coolatta which was bitter as fuck and got a sausage egg and cheese snack wrap and it was fucking cold. read more

Stopped by this morning was overcharged,got the wrong order and honestly breakfast was horrible never stopping there again..

Called ahead for an order of 4 dozen. They were so good! Really good customer service, and everything was ready since I called ahead, love their manager and crew. read more