I would give it zero the ice cream was fine. The blonde server that works Sunday nights was probably one of the rudest I have ever had to deal with. I think she was upset we walked in with 8 people (guess making money for the location was not in her interest). She started off with "what do you want" then when my wife and children each ordered it was always "what else!", each time. Completely rude and seemed very entitled. Never again - Dairy Queen is right down the street. read more

Dunkin' - Donuts Near Me - Crown Point, Indiana

Everyone at this location is very friendly, I come here almost every morning. 10/10 recommend this location. At other locations I find the employees to be rude but here is the best one around the crown point area. My drink is made the same every single time I get it unlike other locations. When I order food it's always hot and fresh, and I've never had a stale donut from here. Great way to start a busy day read more

$3.20 for a small lemonade!!!!! REALLY?????!!!! Don't do it !!! Don't do it !!!! Friendly people but the prices are crazy !!!! You can go to other places and get same thing at a cheaper price!!! read more

Dunkin' - Next time I will buy a gallon at the local store for the same price !!! - Donuts Near Me - Crown Point, Indiana

Super friendly and helpful staff, very clean, hot coffee. The donuts taste how you would expect a dunkin donut to taste. Good spot for a hot cup and sweet treat read more

this is UNACCEPTABLE! these employees I know because I'm a regular with my coffee and wraps but "Alyssa, Ashley, Skyler, and Brayden" are THE WORST employees Dunkin can ever hire/Have. They are disrespectful, lazy, rude, ignorant. i come to this Dunkin so much and yet every-time I come, these four employees are the problem. they sit on their phones even while us customers are standing waiting. those 4 employees will be getting reported to HR or cooperate or whatever! this shit has to STOP. THEY NEED TO BE FIRED read more

They were so kind!!! I honestly had never been to a Dunkin' and I had no idea what was on their menu and the cashier seemed genuinely excited for me as well. she gave me recommendations and was extremely kind, the coffee was great and so were the donuts. I sat inside because it was raining out and it was very comfortable and decently clean. Everyone working seemed happy and chatty which is always a good thing. Happy employees happy customers :) read more

Food and service was great lovely staff and very clean establishment will be returning

I ordered a bacon egg and cheese croissant and received a burnt bagel egg and cheese sandwich. It was so rock hard I almost broke a tooth when I bit into it. read more

Not making a comment on this Dunkin Donut but on the Dunkin website.....went there to see what type of donuts they have and no information on what type of donut they have or sell. Epic Failure..... I understand they took the "Donut" out of their name but seriously they still sell them. read more

At 9:00 AM this morning the 1/2 dozen donuts that I bought were not even close to fresh. I would estimate they were day-old donuts. Having worked in the donut business and watch my brother operate his donut business for 42 years, I know what a quality donut looks and tastes like. These donuts were not fresh, not glazed properly, and dry. The selection was very limited. You're either in the donut business or not. Very disappointed. I will have to find a quality bakery. read more

Regardless of what the local government says in connection to the ongoing pandemic, (no, it is not in the past), your employees should follow strict hygiene guidelines, including wearing the proper PPE and handling the food with disposable gloves, (that means you dispose of them after you handle money and get new ones). You will find that they don't respect any guidelines at all and their employees are constantly touching their faces while handling your food. Arrogance and pride is what is causing so many people to die, not the virus. I have been going to this place every day for 3 weeks just to see whether this was a one time thing and sadly it's the norm. If you don't care about your customers at least care for your employees. read more

Every time I order from this location they fill the cup up and leave three inches from the top...I don't expect it to be spilling out but for Pete sake. What a rip..A little quality assurance would be nice. read more

Dunkin' - At least fill it up a little more. Pete sake - Donuts Near Me - Crown Point, Indiana

Fast? Yes... Cheap? Meh... Clean? Most of the time... Ok, I know it's a doughnut staple, but it's gotten too big for it's britches. The combo with Baskin Robbin's is really cramping their style. Stick to one thing & do it well. Why split it & do it half-crocked? They run out of product often, what you get isn't always fresh & the prices are high for the quality. The staff is nice enough, BUT (& it's a big but) please speak English, all the time, to your customers. I've been there when they decide to talk to each other, ABOUT a customer, IN FRONT of the customer, in Indian. That. Is. Rude. I know some of the language (family) & I've pointed out their rudeness. They may have stopped while I was there but they did it the next time I was there. I don't think I will be coming back here~ I'd like to give my business to companies who VALUE their customers, not belittle them. read more

Dunkin' - a sign on the side of a road - Donuts Near Me - Crown Point, Indiana

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This Dunkin is great! Even if the line is in the street, it takes only five minutes! They are super sweet and they have super good coffees for normal time or seasonal time. I totally recommend coming here read more

This location is Not friendly at all. Young girl who works cashier window stares at you but doesn't say one word. Not hello, not have a good day... literally nothing but just stares & It's awkward and rude I can't come here anymore. customer service sucks. Also they let their hash browns sit and get cold and then they just cook them again until burnt as if people can't tell. read more

Ordered using the app, I figured that would give them time to make the food and pull the donuts before I got there at 6am. Nope, didn't have these donuts, didn't have that, etc. Not a big deal, I'm not too picky about the donuts, they're not for me anyway. What I am picky about is being treated like a idiot at 6am. There was me and 1 other customer inside, that's it. They weren't overwhelmed by any stretch and there was about 7 employees there all doing their best to do nothing. And to top that off, I was getting in their way of doing nothing apparently. That seemed to upset them. That clown in the drive thru was about one eye roll away from getting busted in the chops too. Yapping with the other workers and looking out the side of his eye and giggling at me will get you what you deserve buddy. Consider me the antifa of the Make America Great Donuts crowd. Eh not really, but to sum up, the service really sucked and was far from accommodating or friendly. read more

Breaking my rule about not reviewing chains to simply say that when we went through the drive through here and tried to order one of the combos (bagel plus coffee) that was listed ON THE MENU BOARD, the woman informed us that the store doesn't do combos. WTF. I realize that Dunkins may be all franchised and that the franchisees may be able to set their own rules about such things, but I've never been to a Dunkin that didn't offer the same standard set of combo meals. And I really don't get why they would say they don't have them if they are right there on the menu board. Seems an awful lot like they are just gouging folks and are also simply just confusing them. read more

NO MASKS. COMPLETELY UNHEALTHY! I work for customer service! What trash do you have working for you? I wish I could give zero stars. Went on Thanksgiving morning after me and my veteran boyfriend needed a quick bite. They got the order wrong once, then twice, then three times while at the drive through. We explained what we needed after saying the order three times, we were met with absolute carelessness and eye rolls. They still messed up a simple substitution. It was 2 for $3 sausage wake up wraps and they kept bringing us regular egg wraps. After the third time of ordering they pretty much threw the bag into our car window and didn't say a word. Who does that?! The fourth time they messed up our order with the same issue, we drove on, my boyfriend turned around and went in to tell them again the order was wrong and for a refund. He was upset but did not lose it, but he was stern and asked how could you mess this order up multiple times after I explained what we ordered. What the heck is going on? He showed them the issue and expressed the disappointment since it took so long and we had to be on our way. I'm not high maintenance it this was absolutely ridiculous. I've never seen this happen in my life. The girl in drive through came to the window where pick up is and flicked us off in the window and proceeded to come outside cussing and acting ghetto throwing around slurs while another worker taking a smoke break was screaming and swearing calling us the N WORD. Not only that but there was multiple workers outside smoking infront of the business and running across the street to the gas station. THERE WERE NO MASKS AT ALL! WARNING! What in the world is going on at this establishment. read more

I hate to write a review with a complaint, especially if I haven't looked for the positives. I've gone into this Dunkin 3x while my daughter is at volleyball practice. It's not my right to sit here at work, read, or whatever, but the staff all three times uses the time (slow time at 8pm) to yell and talk loudly back and forth with their personal stories, some insults. The atmosphere is loud like a high school cafeteria. To be fair, I'll probably be back because I can't get enough of their coffee, and it's close to volleyball. I'll look for something positive to write about the place in the future. read more

Clean, Fast and Cheap. couple little nit picky things though... Here's the Skinny: It's a Dunkin / Baskin like almost every other one. I've always gotten HOT coffee and it tastes A-OK for a buck somethin'. There's been a few times that they ran out of one kind of donut or another. Some of the staff though... what about trying to get a bit better at English? Here's the fat: There's nothing better than having a Dunkin Donut and Baskin Robin together. Coffee and Ice Cream are like... IDK, insert something that goes together really well here: _____ and ____. The coffee is always hot and fresh, haven't had a bitter cup at this location yet. The price is right too, less than $2.00 get's you a large coffee. Can't beat that really, gas station maybe but, that's always hit or miss. Dunkin is a safe bet. On a few occasions I've been there, they've ran out of Apple Fritters or Bavarian or hell even regular Glazed. God help 'em if they ran out of all three on the same day. Not a huge thing but, if I walk in with an Apple Fritter and Coffee craving, then when I go to order and it's not there... well... it sucks... If this last part "offends" anyone, I apologize a little... Here's a part that irks me a little, there's a guy that works there, and I'm not trying to pick on him or anything but, he does need to get a better handle on the English Language. He's a great guy, very warm and friendly and I can't say anything bad about him save for that fact that he's very hard to understand sometimes. It's a great location, easily accessible and as always, free Wi-Fi. SYOY read more

This is a great Dunkin Donuts, with an accessible location. I stop here when I come into town for work. Friendly staff, good coffee, decent donuts. Can't give them 5 stars since the donuts aren't the absolute best, but this is about as good as it gets for a Dunkin Donuts. They tend to "overstuff" their stuffed donuts - where I would give other Dunkin locations a 3 for donuts, they get a 4 here. Boston creams, cream filled, etc. all have more cream in them at this stop than other Dunkins tend to. read more

They got the order all wrong. Very poor customer service. If you can't get the order right then your restaurant, whether it's fast food or not, sucks big time. The order was repeated several times in plain freaking English! Donuts wrong. Coolata wrong. Damn. Get it together! read more

Can I give this place 0 stars? I am allergic to coconut, severely, and I ordered a caramel. Caramel. CARAMEL. Iced coffee. What did I receive? A iced coffee with coconut swirl. read more

A guy who works there purposely gives my girlfriend the wrong coffee and reads her order out to her wrong. He recognizes her order because she is a regular customer. There has been times where she is running late and doesn't have time to get a refund. I'm sure corporate wouldn't like hearing inventory purposeful being wasted on a customer that doesn't appreciate his advances on a daily basis. Unprofessional. read more

I frequent the other Dunkin in town as it is a bit closer to my home but I still manage to visit this one at least once a week. Pleasant staff. As I've seen it mentioned in reviews for this Dunkin and the other, yes some staff are ESL (English Second Language) I've never had a challenge communication wise or otherwise. Plus point is this one has a Baskins also so my daughter can get a shake when I order coffee. read more

Okay So I don't know if it's just me? But this place should have donuts right? I would think no matter what time that there would be at least some donuts around. We came here at close to 7pm or so and not a donut to be found. Do they just stop making donuts after a certain time? Is there no relief for donut cravers during the dark???? read more

Inconsistency must be the constant theme for restaurants in this area. We came here twice. The first time it was great. Our food was great and the employees were great. The second time, the tea was horribly bitter, the employees were all BSing around. We ordered everything bagels toasted with cream cheese. We get a bagel that's barely warm and they give us cream cheese in a container. By the time I got to my destination, the bagel was cold and rubbery. No thanks. read more

They worry about their drive through customers then the customers that walk in. I bring my daughters here all the and see that they service several drive through customers and make the walk in customers wait. All the Dunkin Donut's I have been to do the same thing. Shame on them. Walk in customers spend money too. read more

Friendliest staff EVER!!! They are always in high spirits even during the morning rush!! Loved the butter ocean iced coffee...but it got discontinued! It worked to my advantage because I ended up liking the caramel iced coffee better!! Loving their fall flavors...white chocolate pumpkin is great!!! They always make it perfectly despite my complicated order...iced white chocolate pumpkin coffee with skim milk, extra Splenda, and extra pumps of the white chocolate "stuff!" Love this place! Never a bad experience! :) read more

I will never go to this location again. They are very rude here and the woman at the drive thru was not courteous at all. She did not say one thing to me. Just threw me my change and gave me my coffee and turned her back. I can see if she had a reason to have an attitude with me, but I didn't do any thing to her and she just came off as really rude. If you want good customer service, go to another location. read more

I have never experienced such rude customer service. I pulled in a little after 2pm and ordered a small iced tea. I was charged $2.39, which was fine, until I got up to the window to pay. The gentleman told me that the large iced teas are $1.50 between 2 to 6 pm, but he said that since I ordered a small, I wouldn't get the special. I said, "Well, it's after 2, can't I still get the special?" And he actually said, "Your mistake, maybe you can come back tomorrow and get it." I was speechless! Usually, if there is a special, and you're ordering it, a good employee will tell you. read more

Disgusting!!! Saw an employee fill an iced coffee. There was too much in the cup, so he puts his bare hand over the top of the cup, pours the liquid thru his fingers and puts the lid on. Sorry if you were the one in the drive thru. I said something the lady who was ringing me up and she just smiled. I then said something to him and he looked right thru me. CP Dunkin, NEVER AGAIN!!! A similar thing happened at the Merrillville one, so go at your own risk. They obviously DO NOT preach employee cleanliness read more

My family and I often visit the Crown Point Dunkin Donuts location on Main Street. They are always nice, courteous, and are happy all of the time I see the evening staff there. One person in particular named Tammy is such a sweetheart! She's always nice to my family and my kids adore her. My son can be stubborn at times but when Tammy talks to him he smiles and light up like a light. She is very professional but halarious at the same time. She deserves a raise! The ice cream is yummy as well!!! read more

This Location is the only one out of the NWI locations that seems to be able to get a cup of coffee right.

I'm frustrated that when I go here to grab a latte they mess up my order most every single time. I stopped going here so often because of that reason. They charge me for a $ 3.74 iced latte but give me a &1 iced coffee! I get tired of taking them back to have it corrected. read more