I don't even know where to start with this. I used to go to this Dunkin every morning with my boyfriend, when I first moved to Cromwell, the coffee was always incredibly made and the food was good. They remodeled and everything went to shit. You have a bunch of kids working in there who do not care about the customers happiness. Maybe 2 people in there at this point actually do a good job. I went there this morning because I enjoy their Ultimate bacon jam breakfast sandwich. Mind you that is supposed to have the jam bacon and cheese on a CROISSANT. as advertised on the board. I always replace the bacon with sausage. I got up to the window. And they've given me the grilled cheese so I nicely asked for them to remake it and they gave me a sandwich finally on a croissant but did not sub the bacon for sausage. So my boyfriend went inside to for the second time now ask them to remake it. He comes back out and they gave him another grilled cheese with sausage on it. I've never had so much trouble with this Dunkin. My suggestion is go to the one on Newfield street or go to the one by Walmart in Cromwell. They need better staff who actually pay attention to what the customers are ordering. I also had to ask for my change because the person attending me put it to the side and forgot to give it to me. read more

Dunkin' - The second Bacon Jam Grilled Cheese - Donuts Near Me - Cromwell, Connecticut

This must be the worst Dunkin I have ever been to in my entire life anywhere in the entire country. The coffee isn't as good as other locations and the service is absolutely horrible. I knew they were bad but tried to give them another chance. I placed a mobile order and even waited a bit to pick it up because I know they're slow. I walked in and my coffee is still behind the counter, not on the stand they have for mobile order pickup. I ordered a coffee and a muffin and got there 20 minutes after ordering. How is a muffin, something you literally just pick up and put into a bag, not ready after 20 minutes. I told an employee I was still waiting for the muffin and she just said "okay..." and continued to stand there staring off into space. read more

I go into to Dunkin Donuts and the woman in front of me, orders an ice coffee. The cashier who took the order, then comes back with a hot coffee for her.He now has to remake the order. Now he is taking my order. I first order a doughnut and he tells me that there are no more in the case and none of the back. So I pointed to the shelf and there are two racks of those donuts sitting there. No apology sorry I didn't see them there, or thank you for telling me. I then order a decaf coffee, and I see him pouring reg. coffee in the cup, and hands it to me. I said I ordered decaf. He said that's what I gave you. I said I watched you grab it from that container,and that's not decaf. He said ok I guess I'll have to make you another cup then. I would never good back to this location. read more

I waited 20 minutes with only 3 cars in line, just ended up leaving. Never known I can get my food at a restaurant faster than a drink at a "fast food" place. read more

I can't help but leave my review just to confirm what everyone else has said about this place... what a horrible establishment to stop at. The interior is roomy and clean, so I'll give them that much. The service however, is absolutely dreadful. The 3 people ahead of us who were waiting when we got there had the most annoyed faces, you could tell they'd been waiting a while already. They need to completely retrain their staff and have a manager who can actually manage in there, ASAP. I can't believe these many negative reviews are out there about this place and nobody from the establishment has made any changes yet. Def a -0 score, which I wish we could post here. read more

I have had multiple problems with the staff at this location. It also set a record with a drive through experience of thirty minutes. This afternoon, I ordered an everything bagel toasted with cream cheese and received a plain bagel with just butter. And to all Dunkin owners and managers, are staff trained to include napkins in all bags? read more

This place in. Cromwell is pathetic place. Just teenagers talking and playing and no body pay attention. I try to get my order but no body said anything. Just teenagers . Horrible place read more

Morning drive thru: 20 mins!!! That's all I have to say. And the picture. Why do I pay extra for coconut milk and yet I don't get the full amount that my cup holds. Why am I pay so much and not getting the full amount? read more

Dunkin' - When you arder coconut milk, apparently you don't get the full amount. - Donuts Near Me - Cromwell, Connecticut

Food is just like any ordinary dunkin but the coffee is terrible i don't understand how they can just follow the order you tell them. i get the same coffee every time at every dunkin but this dunkin just can't make it for some reason im not sure if the coffee just tastes like ass or they suck at making em. read more

They don't get your order right, there is not even a baby changing table in the bathroom, the sinks are very dirty, the whole dining room has trash under the table, the tables hasn't been wiped down. I definitely will give them 0 Stars read more

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This has to be the slowest most unorganized Dunkin' I have ever been to. Out of food and went inside to get a coffee. Had to ask to be waited on at the counter. Waited 15 minutes just for two coffees. Place itself is very clean. read more

This is probably one of the worst DD in the Cromwell area. Coffee is consistently watered down. You actually can not taste the coffee in their iced coffee. If you order it black, it will look like ice tea. My friend ordered hash browns .. half were burnt and the other half soggy. The only reason I give this DD 2 stars instead of 1 is because they have a nice layout inside to have coffee with friends. If you really want a good DD, head north on RT 3 to the DD across from the Marriott... that one is a lot better and their employees are better trained so you can expect consistent food quality. read more

Dunkin' - Iced coffee with almond milk - Donuts Near Me - Cromwell, Connecticut

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On Yelp, it said it was open until midnight. During our long drive home we drove 15 miles off highway to come to this Dunkin' Donuts that was supposed to be open. Well, it was only a quarter past 10pm, they were closed. Very upset. They need to update their hours of operation on Yelp! read more

Where's the zero rating option!...I don't have nearly enough space to complain about this location. They are THE. ABSOLUTE. WORST. Not one of the 100 workers there knows what the hell is going on. Ever! Orders are always wrong, items are always missing, turbo shots are never added to coffee when requested (AND paid for). And don't even get me started about the wait time in the drive through. Why does is take half an hour? Why does each person sit at the window waiting for 10 min for their orders. It's unreal. Who manages this spot? Someone needs to do something about this or shut it down. read more

This is so embarrassing for this Dunkin lmaooo. I personally have worked at this location so I know how easy it is to get a customers order correct, let alone at ANY job. I live around the area and I have gone to this Dunkin I would say once a month for the past 4 months. Every. Single. Time. I went through the drive-thru the order was 100% wrong. It's sad because people are expecting to get what they paid for like I don't think it's rocket science ?? Do better besties. read more

This is the absolute worst Dunkin' Donuts I have ever been to. They had more people working there then I have ever seen and yet it took 25 minutes to get one drink and a bagel. They had not origination at all for the workers. On top of that they overcharged me by 3 dollars. If I can say one thing about this place it is ....never ever go here!!!!! read more

Most insane experience I've had in a while. Show up at 8:25 (they close at 9) and the woman behind the counter was too busy throwing donuts out to notice we were there. She finally noticed us and was acting as if we showed up at closing (the confirmed they did not close for 35 mins). Then proceeded to tell us "no" to anything we ordered b/c "we've shut down that station for the night". I asked for a bagel with cream cheese and she says "we can't toast that bc the station is closed" so I just ask for it untoasted. Turns out, they already threw them out so they don't have bagels to give me - just say that. After I learn no bagel I watch to woman go back to throwing out donuts but she hasn't yet given me the munchins I ordered. I had to stop her and ask for them. I know you work hard and just want to go home but this is nuts. Close at 8 and then start cleaning. Why stay open if you don't have anything. When this place closes down from no business, this and the other reviews will be here to show why. This place is so poorly run! read more

This Dunkin' location is basically worthless. At least that's my experience as someone who actually walks in, rather than uses the drive-thru. Walking in, even in the 4am hour, almost always is followed by waiting an eternity for actual human acknowledgment, which is to say nothing of the substandard quality of service that follows. It's too bad, because the interior is nice and spacious and the atmosphere ought to be a lot more customer friendly than this. read more

My family and I went in yesterday and ordered 4 different ice coffee and a dozen of donuts we wanted a bit my step son got his first that's why I'm writing this. So then a few minutes later the rest we had to ask this nice lady to make we got in the car and I looked at my steps son driving and he was done and I looked at his cup and it was packed to the rim of ice so I went back in to have them make it right and the blond manager said no because it was empty I said it's full of ice and she then laughed and said I would have to pay to get a new one this went on for 2 minutes so a other customer told her she was wrong and he even said that's way to much ice so he offered to pay for a new one but then this nice color lady with straight long hair came over and asked me what's wrong I told her and she said to the boss why don't you just him a new one and the nice lady took my old cup and made me a new one she should be a manager not that rude one who laughed at me. I would have understood if my cup wasn't packed with ice but customers are always right read more

Well I certainly jinxed myself. After writing a nice yelp review I returned to DD ordered a coffee with turbo shot, regular cream and sugar and they tried to kill me with a pumpkin spice latte! Not good. read more

Dunkin' - This is not a regular coffee with a turbo shot, 3 cream and 3 sugar. I despise pumpkin. - Donuts Near Me - Cromwell, Connecticut

Seems this location can't get an order right...have visited it three times, two out of three have been wrong...staff really doesn't seem to care about providing any customer service...recommend passing this place by... read more

I would give zero stars if I could. I explained my order 5 times to the woman at the drive thru - medium French vanilla ice coffee light with almond milk and 2 Splendas.when it was handed out the window it was black, no ice with whipped cream. I explained my order to her again and she still didn't understand. When I asked how long she had been working there she said 6 months. Worst experience at a Dunkin ever! Threw the coffee away read more

Just atrocious. Never go there if you're pressed for time. Who's training these kids? Because it took them 20min to try to comprehend the world's most simplistic order and all four had no idea what they were doing. Ended up having to leave with nothing read more

This dunkin is unbelievably bad. Long wait times, can't get a latte made properly, the staff is miserable and this is what they consider "light toasted?" how do they even serve food like this? It's not even edible, it's burnt to a crisp! read more

Dunkin' - Donuts Near Me - Cromwell, Connecticut

I use this DD each time I take my vehicles to the car wash across the street. I have no complaints; my orders are always spot on, fresh, hot, served by friendly, professional, courteous staff both in the drive thru and in the restaurant itself in a timely fashion. I really like the layout in the restaurant - comfortable seating giving it a cosy atmosphere, very clean, even a TV... a cut above the usual run of the mill DD. Parking is also plentiful, clean, well lit parking lot. Highly recommend! read more

This location is horibble with getting orders right. I can't count the number of times I've order a sausage and egg sandwich with no cheese and they've given me either an egg and cheese or sausage and cheese sandwich. Even though the receipt will show the correct order. I'd recommend going elsewhere if you want your order done correctly. read more

I go through the drive-through almost every day and I can't remember when they got anything in my order wrong. And it goes fast. Not as fast if you go inside. It's a Dunkin, not a Ruth Chris. read more

My local DD during my morning commute from Middletown to the Greater Hartford area. Very quick in and out, even in the drive thru during the morning rush hour with about five cars waiting to order. I've been inside and gone drive thru for my orders and I usually don't spend any more than five minutes from ordering to getting my coffee... or latte... or dunkaccino... or whatever my brain wants in order to function correctly for the rest of the day. Staff is very pleasant and friendly as they take your orders and serve you. This DD has the extra parking for buses as it's a convenient on/off location from Interstate 91/Route 9. Never been there when there are buses, but probably safe to avoid if you are in a rush and there are buses in the lot. read more

Quick service. Place is always clean. First choice for coffee and donuts. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - Cromwell, Connecticut

The steak is not as good as the sausage. Sausage egg and cheese on a pretzel bun. Way. Chicken salad on a pretzel bun. Yup.

I am very disappointed with the poor service by the crew of boys working today in Cromwell...and I have been going there for 15years. I ordered a sandwich in drive thru and was asked to park as it would be right out...8 minutes later I went in and not only was it forgotten but then they proceeded to get my order wrong before finally handing me a burnt sandwich! No apology only laughter . That is poor service that should be addressed! read more

I've only ever gotten coffee or donuts here but the workers always seem friendly and nice. I'm always out of the drive thru pretty quickly.

All I can say is that it's clear the employees are miserable. Would be nice to hear a good morning or have a great day. Like the Wal*Mart of Dunkins. read more

Guaranteed to mess up your order through the drive-thru. EVERY time we go here, they screw up our order and forget something or just get something wrong. Make sure you doublecheck what's in the bag before you leave. read more

I generally never write a review but what happened today was such a bad (not to mention shady!) experience that i had to write something. Now i am waiting for a call I placed to the franchise right after the incident and it is a Sunday sooo...we shall see. Anyway, here's what happened. I'm a dd perks holder. Today I checked my perks and I had the "when the patriots win you win" perk for a free hot or iced coffee. So I went out of my way to get my perk as I usually just let them expire. I pull up to the drive thru and order a large iced caramel macchiatto. The girl comes to the window and says " that will be $4.63" or however much it was. I had my card out and told her id like to use my patriots perk. The girl told me that that perk does not apply to what I ordered. I told her it says ANY large hot or iced coffee. She proceeded to say to me..get ready.."that is not coffee. You got a macchiatto which is an espresso and is excluded from that promotion." I said to her "where does it state that on my app because it states any coffee and does not differentiate between coffee and espresso and espresso IS coffee." She ignored me. Not wanting to make a scene in front of my fiancee who thinks I make too many scenes...I just handed over a $5, got my change from her and picked up my cell to call the number for Batista? that was listed beneath the drive thru window. She then opened it and said "Excuse me are you waiting for something!" very snottily. I said nope I'm calling the franchise on you, and she shut her window very aggressively. I left a message for Batista? Corp to get back to me. Later that night on my way home I told my fiancee I'm calling corporate. He said to get my receipt and see if there's a store number. And what do you know... I never got a receipt! I was so upset with this experience I didn't realize this girl never even gave me a receipt! That got me thinking...did this girl lie to me, charge me for what should be a free drink, use her own perks card and pocket my money and hence I didn't get a receipt? I even checked the terms and conditions of the patriots win you win free coffee and it does NOT say "excludes cappuccino and or espresso...etc". In fact there are NO exclusions listed. Hmmmm. Very shady and awful snotty service. I await your call Batista Corp or whatever the franchise name is and you can bet I WILL be placing a call to dd corporate! read more

CHECK THE ORDER BEFORE YOU LEAVE. The drive-thru crew consistantly screws up our order almost every time we go there. We get home and find out (like today) that they forgot to put my sandwich in the bag. They didn't charge us for it, but it still sucks to drive home and open the bag only to discover that they messed up AGAIN and I go without breakfast. It's happened so often that I now blame myself for not sitting at the window and inspecting every package. In the past, we've ordered strawberry frosted donuts and gotten chocolate. Ordered de-cafe coffee and received caffinated (that was fun for me as I haven't had caffine for 15 years. I was sick the whole day). Wrong spreads on my bagel. And had MANY orders where items were just not in the bag. We forgot to check this time and (of course) they got us again. But this is the last time. We just won't come back again! On a side note; what ever happened to "Thank You"? All you get here (as with many franchises is "here ya go..." then maybe a "have a good one." I guess it's just a sign of the times. I pay top $ for hastilly prepared junk food and I end up thanking THEM. read more

I've lived in cromwell my whole life and this place use to be really great. They drive thru they say please hold while they assist one car. then 5 mins later they come back. They are not friendly morning people. and the coffee is always burnt in the morning, and sometimes in the afternoon. They are the biggest Dunkin in Cromwell, like get your staff together and work as a team. After my last time in there they didnt listen to my order made my coffee wrong and even when i told them they wouldnt make another cuz they were to busy. I stopped going to that one cuz all it is a bunch of High schoolers who think its an easy job. I worked in fast food places its not easy. The one in Middletown on Newfield Street and Washington Street are so much more friendlier and know how to make a good cup of coffee. Id drive to starbucks before i go back here. Least i know they will get my order right. read more

Here it goes! This review is a long time in the making but I've held off hoping just maybe enough complaints to the owners would create change(a women manager in the morning is running a circus). So I've been going to this DD for over 10 years and during this time, I have had 3 cups of medium coffee spilled all over the inside of my car due to faulty lids. One of the occurrences I asked for reimbursement due to the fact that it was a brand new car( I had to fight to get half of what it costs after I was promised the entire amount-receipt provided(you would think they would have given me the entire amount since I have always DECLINED any gift cards and simply just asked for them to rectify the problems). Now let's dicuss how to make a cup of coffee. I ask for a medium cup of coffee with cream and sugar, sounds pretty generic to me, well just as the last customer stated it's like hitting LOTTO if you get it made the way you asked for it. Lastly and most importantly let's talk about customer service. You wait patiently in the drive thru just to pull up to the window with no hello, a sour look on the employees face, your change and receipt thrown back at you and your cup of coffee dripping all over you. I am a 100% at fault for continuing to help keep them in business however; enough is enough and I finally decided to try the DD on Kirby Road. I feel like what the heck was I waiting for. These people go out of their way to make you happy with a smile on their face(I wish they had a tip jar-they deserve it). They actually apologize for having to wait too long, have yet to receive a bad cup of coffee and it's FRESH! read more