I want to give a huge shout out to River for going above and beyond to find a Starbucks that was not out of the Unicorn Frappacino. My Granddaughter was excited for it and when we arrived they were out. River called the Portland store and arraigned for it to be ordered and ready for us when we got there. Awesome Customer Service. Thank you River. read more

I came to this Starbucks to try a customized fall drink as I was in the area, it was for my $3 drink and it turned out great. I tried a Pumpkin Spicy Frappuccino with cool with cool whip which It was delicious - highly recommend! I always have to try everything that's pumpkin flavor. read more

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I came here during work feeling kinda tired and down but talked to Luis as he was getting my drinks and our interaction turned my day around. He was funny and easy to talk to and my day ended much better. Luis is the best! read more

Staff are always nice and although located right on a main heavily traveled road, my orders are always right. Salted caramel cream cold brew with an extra shot of vanilla is my go to. Can't forget the pup cup also!! Download the app to earn free food or beverages read more

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The barista Skyler made my drink super fast but unfortunately I did spill half of it, not only did she clean up the entire mess herself she was also super reassuring and told me not to worry about it at all. My drink was already done by the time I was done washing my hands after the spill and it was so so delicious! read more

This Starbucks is very hit or miss; there have been times the espresso tasted burnt, they're out of certain ingredients, etc. I came to this Starbucks to try a customized fall drink, and it turned out great, though the app did say they had oat milk and they were out when I pulled up so I had to get whole instead. I got a grande pumpkin iced chai with 1 pump of brown sugar syrup and only 2 pumps of chai. It was delicious - highly recommend! read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Middletown, Connecticut

This is my favorite Starbucks! I used to go daily when I worked out this way. Store is always clean and staff is very friendly! I ordered through the app and my order was ready & waiting for me when I got there. I got 5 shots of espresso over ice... yup... 5 lol! It was perfectly made and had a cute sticker on it! See pic! I also got a blueberry muffin & it was nice & warm! read more

Starbucks - a cup of coffee with a sticker on it - Coffee & Tea Near Me - Middletown, Connecticut

It's hard to visit a national coffee chain without comparing your experience to other Starbucks locations. This one in Middletown is above and beyond expectations of other Starbucks locations across the country. After multiple trips, I've always had great customer service, a clean and welcoming environment, and quality food and beverages. Compared to competitors, this is still a solid place to grab a coffee and some decent breakfast and pastries. read more

Horrible experience i order a coffee with cold foam and caramel drizzle and cinnamon dolce topping they didn't even put cold foam on it and put caramel crunch topping instead of the cinnamon dolce never order here again read more

I order the same coffee all the time from various Starbucks locations and when I ordered this morning, it didn't taste right. No big deal, it happens. However I went back to have them remade and the staff were very unfriendly and cold. The boy at the front spoke very quietly and seemed annoyed. Coffees were remade and were sort of better, but not up to par with how I normally get them from other locations. This location could definitely use a course on customer service and how the drinks are made. $16 for 2 coffees, and for service like this? Ridiculous. Do better. Definitely will go out of my way to the Portland location moving forward. read more

Ooh! We haven't done a #MorganReviewsChainRestaurants in a hot second, so here we go! I never usually bookmark a Starbucks, because once you've seen one, you've seen 'em all. However, on a recent road trip home from New York, the boyfriend and I made a short detour off the highway to Middletown, CT to check out the new Spirit Halloween store (!!!) across the street, and decided to stop for a quick coffee at the nearby Starbucks. Little did I know that this is quite possibly the BEST Starbucks ever, nestled quietly in a nondescript Connecticut suburb! They have a drive thru, yes, but if you have a couple of minutes, come inside and marvel at how clean, modern, and inviting this place is. They have an awesome mural on the wall that shows the "Coffee Belt" where the beans are sourced, and ample seating that's perfect to sit and stay awhile to get some work done. The menu is standard, but actually quite tasty, and the Nitro Cold Brew offered here is awesome. They were even giving away free samples! The baristas were super friendly and prompt, and probably the most attentive and personable I've encountered at the many, MANY Starbucks(es?) I've been to. All in all, an amazing experience! read more

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Best drive through gal EVER!!! I come through 6 days a week usually, and the girl they have now is on point. Very personable. And very professional. She likes her job and enjoys making suggestions about stuff to try. PLUS - she is really really FAST too!!! read more

All the negative reviews here are well justified. The wife and I went here on a Sunday morning for coffee the man at the register did not even take our names for the order and proceeded to advise us that our 2 coffees would probably take about 15 to 20 minutes to make. This is the worst run Starbucks that I have ever seen . Whomever manages this establishment should be ASHAMED of themselves and find another line of work!!!! read more

The drive through staff is always kind and on point! Quick and accurate delivery and pleasant experience every time! I typically stop by on tues and thurs mornings before dropping my pup off day doggy daycare. Thank you for always being awesome! read more

Had to wait 15 minutes for a simple unsweetened iced tea, pfft PATHETIC!!!!!! (British accent) read more

I'm a 3rd grade teacher so coffee is a must for me right?! Lol. I stop in at this Starbucks about 3-4 times a week for my morning caffeine fix. It's to the point where I know all of the baristas by name and they know it's me the second I start to place my order in the drive thru. One of the baristas joked with me last week, like who are you with this tall? You know you always get a venti! (Lol) Every order that I've placed has been darn near perfect. Mistakes happen when you're up to your elbows in espresso and ice so the times in which my order wasn't perfect, I didn't mind it. This location is very clean and the baristas are great (we share our weekly work experiences lol). The only downfall is the parking lot. It hard to get out of the lot is packed so be careful. Overall, I love this location and so will you! :) read more

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Worst coffee house I've ever been in. Rude staff, and the price for this sludge is beyond me. The cup wasn't even near full and that was the tip of the iceberg. To wait in a line that long and slow, with people who are only go there so the can be socially progressive with their elitist friends, so they feel like they too are as uppity as the other idiots they hang out with is sickening. Just for the service alone I wish I could give this place 0 stars. read more

The slowest Starbucks in history. 35min wait for 2 drinks. Even with 10 employees in deck!

Wow!!! Don't go to this location unless you have an hour to spare in the drive through.....

I am a total sucker for Starbucks, so when this one opened, I was thrilled that there would be one in Middletown. Admittedly, it's not in the most convenient location for me, but I don't let that stop me from regularly making appearances. The employees are really nice and work quickly and efficiently to make my coffee the right way. In fact, I have never had any issues with my order being wrong. Granted I usually do mobile pick-up, but it's always been correct. The store is a really decent size and there is plenty of seating if you plan to meet someone or just sit to get some work done. Just writing this is making me want to stop today! read more

If you want someone to sneeze on your coffee look no further as that what this woman did making my coffee at drive thru not covering her mouth absolutely disgusting read more

No complaints here. I placed a mobile order, and it was sitting there waiting for me when I came in about 10 minutes later. My iced chai was made the right way. The interior of the store is both cozy and trendy, and it's a good place to study, get some work done, or meet up with people. I don't get why Darielle complained about parking when there's a giant parking lot right outside the Home Depot next door. If you park there, it literally takes a couple of extra minutes to walk over...just sayin. This will be my coffee stop when I'm in the area. read more

Amazing they always get my drink correct love you guys. Keep up the good work. I order from the mobile app and it's fast and easy. I never have to wait in line or for my favorite coffee. Keep up the hot work. Lyndon:). read more

This place recently opened 2 years ago, however, I can't say enough good things about it. Always polite, drinks are made in a quick timely order, and the food/baked goods are pretty fresh. For the amount of people that come here, the employees always have a smile on their face even on hard days and I like that about them. read more

I can already tell this place is going to improve my life quality. Drive thru service is right on, drinks are made right. My drive thru barista was Josh & he was awesome. This location is also perfect because it's right in the middle of all the shopping in Middletown. So glad there's finally a local Starbucks. read more

Starbucks - Soy latte - Coffee & Tea Near Me - Middletown, Connecticut

This is the worst Starbucks! They run out of oatmilk ever morning. They said it's the best seller when if that's the case who ever does the ordering should know better to increase the supplies of it's a demand. One day they gave me a cold breakfast sandwich and they said sorry they forget to heat it up. Went another day they said there machines are down unless I want a coffee. Not to mention they are always closed or closing earlier! Worst one ever! Don't waste your time in the long lines not worth it . read more

Don't come here unless you have 45 minutes to wait. Staff sits there making countless mobile orders for people who aren't at the store instead of prioritizing customers in the actual store. Mobile pick up area is overflowing while 20 customers are sitting and waiting for their order. Pretty awful read more

I have to give them 5 stars for their cleanliness! This was the cleanest Starbucks I've been to in a long time and believe me, I go to MANY. I was so impressed that not only was the entire eating area clean but so was the bathroom. I used to count on Starbucks to be clean, but lately the ones I go to need a lot of help in that area so this one impressed me! Oh yeah, and I loved my latte too :) read more

Really nice facilities, the service is really fast. Expect to be greeted with a really cool vibe and positive energy of the staff. Recommend this location if you happen to be in the area. read more

This is by far my favorite coffee house. Starbucks is a company that not only cares about their customers but their employees as well. This is my go to for my daily coffee. So many choices that one could get sensory overload. I haven't had one bad coffee here at all. They make it just how i like it. I go so often that the manager knows how to make it without me telling her. NOW THAT'S WHAT I CALL EXCELLENT CUSTOMER SERVICE! JENN IS AWESOME!!!! Love my local Starbucks read more

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Definitely room for improvement. Conveniently located as there's no Starbucks near by, however, parking is terrible and the drive thru always has a long line. Make sure you specify your order completely because drinks are often made wrong if you get someone who doesn't know what they're doing. I asked for a grande dirty chai latte (chai + espresso shot) and paid my $5-6 for it to receive a plain Jane chai without the espresso shot I really needed. Disappointing. Overall average Starbucks. read more

Starbucks is one of my favorite coffee shop. The Middletown branch leaves a lot to be desired. I have been there several times with no issues. This past Friday I bought 2 strawberry frapuccinos which I took home. Clearly, consistency is not one of the Middletown branch's strong point. Both were absolutely bland ..not sure what the barrister was thinking. I recalled seeing a woman while I was waiting for my order returning a drink to be remade and 2 other drinks being remade for a drive thru customer. I called and complain. I had to drive back to the shop and have the drinks remade.This time they gave me larger ones and I also received 2 complementary drinks for a later date. Wasting product and time is no way to run a business. Quality control needs to step up. read more

This Starbucks opened recently in Middletown and I've gone there a few times. It's obvious to me that the people working there don't know what they're doing because I see them messing up orders and dropping stuff all over the floor. There's a lot of socializing going on too. One time, I was the only person in line and still had to wait approximately 10 minutes for my coffee. I hope they are working out the kinks that come with owning/ operating a new business and that it's not just poor service. read more

Gave this Starbucks two stars. Because it's really pretty inside. But with 5 people working here this morning, it still took 20 minutes to place my order and get it made. There were two people ahead of me in line when I got here. Honestly, this is nothing that a little management wouldn't fix. read more

I am telling you right now I have never been to a starbucks like this. Been coming since they opened and damn their mean. Go through the drive through and Karen(name?) will treat you like you are a brain dead. I can't believe I heard that girl tell the coworker they were moron(with Fword swears!) only reason I can tell you truly is why I gave them 3 is because drinks are pretty good and easy to get to location. I like coming here usually. read more

Great Starbucks friendly staff. Made drinks quick, assisted With the menu and playing good music!!!

I used to frequent this location quite often as I used to live pretty close by, but I moved a year ago & haven't been by for a while. I stopped in today after placing a mobile order, which wasn't received by the restaurant. I walked into an empty cafe(there were 3 cars in the drive thru) and there were 5 employees on. I went to the mobile order window & waited to be greeted. 3 employees(a short heavier blonde with a bob, a taller woman with long dark hair & a younger guy with glasses) were all standing there & not one looked up. A gentleman walked in & was immediately greeted by the blonde & I stood there still. She finally asked me for my name & she said the order was never received & asked me what it was. I couldn't quite remember what the order was & I wanted to be correct so I offered to show her the receipt so she could get an accurate order. She kept interrupting me & I said "I can show you my phone", she let out an exasperated sigh and said "okay fine". The girl who actually ended up making my coffee was very sweet but the other staff needs to get on the ball. I work in the service industry & even when I'm weeded & running around, I still make time to acknowledge my guests & make them feel like their business is appreciated. read more

My friends and I were in a rush and order our drinks and waited for 15 minutes. We watched the workers laugh and chat with other coworkers and didn't make our drinks. We watched multiple people in the drive thru get drinks but we didn't get ours. Last week we got our drinks within 4 minutes but this week it took almost triple the time. We were expecting the thing, but clearly we were wrong about the service. Once we got our drinks they were watered down and had seeds in them. They were not good at all. Very disappointed. read more

Service was awful. 3 girls were working and were barely paying attention to anyone looking to place an order, whether in the actual store or in the drive thru. They messed up both mine & my friends order because they were too busy talking to each other over their head sets. First time at this location and I'm not sure I will ever go back read more

The food and coffee is what you'd expect from Starbucks. It's good coffee, especially the cold brew. The servers were polite, and the place is clean. My only complaint is a major one: The music is too damn loud. They play weird off-pop stereotypically-safe music on a volume way too loud to be enjoyable. Even while wearing earplugs it booms to a point where it's distracting. When I asked them to turn it down, they gave an excuse that the music company they use (Spotify or something) requires the music played are specific songs at a specific volume. In any other Starbucks they'll turn the music down so it plays at a volume appropriate for a coffee shop, but apparently Middletown of all places conforms to the point where they'll disrupt the comfortable atmosphere Starbucks tries so hard to maintain. My suggestion is to go to one of the many coffee shops down on Main Street in Middletown. They're not any better when it comes to customer service, but at least they won't lie when they tell you they won't create a better atmosphere. read more