Some food was better than others but good over all. The croissants were very good with great salted butter. The hash browns were also very good. The only thing that wasn't great was that I wanted lemonade and it tasted watered down and not very sweet. There were lots of vegetarian options. The service was very fast and pleasant. The ambiance was fine there but not a lot of seating. It was good over all. read more

Dunkin' - Coffee & Tea Near Me - Boston, Massachusetts

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I've never been charged at a Dunkin for a glass of water! That was odd, especially when ordering a tea to go with it. At least the service was fast! read more

Just the typical Dunkin Donuts... they offer mediocre service and all the tasty donuts and treats you desire with your coffee. Their coffee is excellent, but their breakfast sandwiches are substandard. It's very close to the Sheraton Boston, as that hotel is connected to the Prudential Center (a mall) on the second floor. Came here twice recently and both visits were just "ok" but far from great. read more

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Need something quick in the mall This is your perfect spot . Came here for a quick breakfast Ordered a bagel with Turkey sausage , egg and cheese with a hot chocolate perfect for this cold day in Boston . read more

Dunkin' - Turkey egg cheese bagel - Coffee & Tea Near Me - Boston, Massachusetts

Back in May when I was town visiting, I stopped inside the Prudential Center and got an iced matcha latte at this location. There was actually a few other Dunkin' in the vicinity. However, this is probably the preferred location if the weather outside is not cooperating. Per the usual, I skipped having to wait in line by placing my order on the mobile app. The pick-up spot for mobile orders was on the left end of the coffee shop. I was in and out of there with very minimal wait time. read more

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The food has changed for worse. Terrible service too. The "baked" goods don't taste fresh and are occasionally hard ... I expect the food should be fresh. They used to be better with service but lately it's not good. They're more concerned about fulfilling on line and mobile orders than someone in person waiting next in line for five minutes ... I'm saying your priorities are backwards and have a suggestion for you! Take care of those who visit your "store" in person !!! You should be able to multi task taking care of customers in person and those who order using mobile online. read more

Service here is terrible. If you overlook this rather disagreeable aspect, the ambiance is decent and the food is the same as other Dunkin stores. Nice to get something quick to drink, just not to encounter friendly staff. read more

This is a pretty standard Dunkin. This one is located in the Prudential building which can be convenient for me as I'm in this area often. Service here is quick and I've never had any issues with the food or coffee. Prices are standard for any Dunkin. read more

I absolutely LOVE Dunkin! I live off of the iced coffee, but this location is absolute chaos (probably due to its prime location). I do not recommend coming here if you are in a hurry. Be prepared to wait in line and the service isn't great. read more

Sadly... yes, I was looking forward to this location being oh so right next to the convention center! Chocolate frosted donut + medium iced coffee for the last 5 days... yeah... I think I'll be juicing when I get back home! Did I feel like a fatty stuffing myself with my donut (more like inhaling it) while slurping my iced coffee all within 15 mins every break session... um HELL yes! However, did I feel happy afterwards... double yes! Friendly and prompt staff... I've always been a Dunkin girl so I can't complain! I really do "RUN on Dunkin!" :) read more

Food and drink quality was great and along par with many other DDs I have visited. The service, however, is pretty awful. It's located in the Prudential Center next to the Sheraton and the Convention Center which is why I was here... and continued to return during my stay even though the service was bad. When placing my order (each visit) the person taking my order acted like me ordering was a huge inconvenience and was rather rude. One afternoon I was just trying to get a large iced tea. She then asked if I wanted cream and sugar in it-- I was confused since I had asked for iced and said no. When it came up it was hot tea. I then told her I had ordered iced and she said rudely "that's why I asked if you wanted cream or sugar." Next morning, I got up to to counter and order "medium hot original blend with hazelnut swirl" and she grabs one of the plastic cups for iced drinks. I said, "oh I ordered hot" and she looked at me like I had two heads. Thank goodness for their location because their service surely won't bring in customers! read more

What a messed up operation this place is. I was second in line waiting for them to open ( 1/31/19 ) and between me and the first person getting our food after four or five other people, but then when they did finally get around to making our sandwiches, they were at best luke warm. I guess asking for a hot meal in single digit temperatures is asking too much. read more

Dunkin' - Coffee & Tea Near Me - Boston, Massachusetts

I come here because I work in the building but I would avoid if possible, service is not good and employees do not seem well trained, thus there is often a long wait. read more

I stop in about once a week for different coffee beverages. Sometimes I order on mobile and other times I just order in store. Service is usually quick and I've only had my order mixed up once. read more

The workers here must be drinking their own coffee because the lines were moving! During my New England vacation, I came here daily for my pumpkin iced coffee fix. Located inside the Prudential Center (closer to the Prudential Tower), the store was clean and had good variety of donuts/bagels to choose from. On my last night there, we stopped by right before closing and they were sweet enough to give my kids some extra donut holes. This gave me a lasting memory of my favorite maple donut as we said goodbye to Boston. If you need your caffeine fix and happen to be in the area, get your brewed buddy here! read more

This Dunkin' Donuts is a HOT MESS. It makes me want to break out in hives. Especially during the morning or afternoon coffee rush. The lines are long (and I mean LONG). They have about 47 employees behind the counter; alas, only three cashiers. Mayhem. Oh, and NO ONE speaks English. Not even a little bit. More mayhem. Every single morning I ask for a coffee with cream and no sugar. Every single morning I am handed some variation of what I ordered, and every single morning I hand it back. Just this morning, the woman in line ahead of me was reaching for her iced coffee when the employee dropped it on the counter. The cup opened and the customer was bathed in iced coffee. The employee who dropped the coffee pointed to the napkins and turned to the next customer in line. read more

I honestly feel like this location is horrible. Every time I've come here they've messed up my order. My coffee is always wrong and it's a simple coffee no crazy stuff. Also, the sandwiches are BARELY warm. Save yourself the aggravation and go to the Boylston st. Location. Way better staff and way better everything. read more

I wouldn't typically review such a franchise but I'm visiting from Pittsburgh and sampled the chocolate stick, a dessert that can only be found in New England.... trust me the other Dunkins are missing out. This dessert looks like a glazed cake donut but it's so much better than that it is moist and thick like fudge.... you must have at least one... you will likely want to have three.... find your New England Dunkin and get a chocolate stick. read more

This is one of the best Dunkin' Donuts in Boston because of: location, location, location. It's located in the middle of the Prudential Center mall and offices. The exterior is neat, made out of wood, and organized; as well as the interiors. The tables inside are granite and has a sizable seating area for visitors. Even the signage looks gold leafed coated (painted). The menu seems more complete here for some reason than other stores. I just wished the cinnamon flavoring was stronger like the other ones. As I mentioned earlier, the location is vital to this one being five-stars. It's right next to St. Francis Chapel, which I visited today as well. It definitely chose a heavily trafficked area near hotel, church, office and retail. It's can't get better for this franchise. read more

Lines are usually really long but I legit dont think I have ever been in this place longer than 5 minutes Place moves in an assembly line fashion that would make Henry Ford blush Quick, efficient, and curtious spin on the dunkin donuts we all know read more

This Dunkin appears to have been built to more easily accommodate a big line than a big inventory. With all that unused decorative wall you walk past as you enter, could you have not added an extra register? I was equally surprised - and disappointed - by the selection. I asked for a bagel sandwich on an onion bagel only to be told that they did not carry onion bagels... or garlic. Several other traditional types were not present either. Likewise the usual cavern of donuts was more like an indentation in the wall. I've seen a larger selection at stands closer to the size of a kiosk in a gas station. At least the coffee is good. read more

The biggest plus side of the Prudential Dunkies is its proximity to the Hynes/Sheraton. I'll explain in a hypothetical. Let's just say that some handsome dude had a meeting. And said handsome dude realized that he probably needed refreshments. Now, the Dunkies here did run out of the popular donuts by the time he decided to do this (around 11 AM, so no issue there), but said guy thought to himself "I'll just run over to the Dunkies in the Shaws and get them there, but not the coffee, because the coffee would be too heavy to carry back." And so guy goes, grabs donuts, and comes back, and get into line to get coffee. Guy buys coffee, and person who serves him is nice enough to give him a big bag for aforementioned donuts and coffee-related necesities. Guy is happy. So, basically, it's a good Dunkies to get what you need for meetings that one may be having around the Pru, particularly if you're in need of coffee. read more

Even when the line is out the door and into the Prudential Mall, it moves quickly. They have a good sized staff to handle the morning to mid-morning rushes. Their staff is friendly and doesn't rush you, even if the line is long, but they somehow manage to keep the line moving at a decent pace. I've yet to have a burnt tasting coffee from this location. read more

Visited 2 times during our 36 hour visit to boston! Once for desert and once for a pre-breakfast breakfast! They have fabulous chocolate cake donuts - fully covered in glaze! Sooooo yummy! Staff members were extremely friendly and helpful and happy to see you! I love me dunkin donuts and this place makes me remember why! read more

Uhm......0 stars going once, twice, sold! This dunkin just cannot get it together. If you mobile order a hot latte, you get a cold one, if you want coffee, you get it super watery. Then if you mobile order, youll walk in and watch someone else walk away with your order. Their coffee beans are weak! Like i dont even think they are DD approved beans being used here. If i get a Latte (espresso) it taste like a "light roast" coffee. Hello!? Like what is going on here? I've been here on MULTIPLE occasions. I will only get bakery items from this particular DD because they cannot get beverages right! read more

There isn't a Dunkin Donuts where I live so of course I'm inclined to try the place when the opportunity arises. I have a feeling that if there was a Dunkin Donuts located near my house, I wouldn't pass by that often. Their donuts aren't terribly special. And to be honest, I prefer krispy kreme anyway. But still, it was great to experience coffee and donuts at Dunkin while listening to 90s music. read more

I'm a fan of sausage, egg, and cheese on a croissant, and they did it right and fast. The sandwich was piping hot when I returned to my hotel room to eat it, and the munchkins (10 glazed, and 5 of the following: chocolate glazed, jelly, and pumpkin) were amazingly fresh. While I ate a couple after my sandwich, all day, I could smell the sweet wafting aroma of the munchkins several feet away. read more

The doughnuts here ain't no Krispy Kremes, but they hit the spot. The bagels are always perfectly toasted, substantial, and taste good with their packaged cream cheese (of which they provide just the right amount.) Very cheap, too. When I'm short on cash and just need to fill my stomach quickly, I don't mind stopping in here. But, Dunkin Donuts 'coffee' lovers, LISTEN CAREFULLY. That stuff they give you here DOES NOT COUNT AS COFFEE. It tastes like NOTHING. Now, I realize that everyone has different tastes, and it's perfectly okay to like whatever it is that's in your cup, but do not claim that you love coffee if you tend toward Dunkin Donuts. Weaker 'coffee' is not sold anywhere, and nowhere else have I ever had a beverage that got so sour and 'pickled' as it began to cool off. The stuff is miserable... Really, really miserable. read more

Like donuts: Boston cream! Also a great sandwich: egg, sausage and cheese on a bagel! read more

Dunkin' - Menu board - Coffee & Tea Near Me - Boston, Massachusetts

In the early morning hours, this place is a zoo...there is always a long line, though the upside is that you don't have to wait all that long. There seems to be a bit of disorganization behind the counter as to whom to order from & whom to pay. Donuts, muffins & whatnot always taste fresh. read more

This DD is out of control. It's surprisingly cornered the market in the Pru for coffee, despite an ABP, Paradise Bakery, and Starbucks in skipping distance. The lines in the morning are long, though move fast if you only want coffee. When you finally get to the counter, though, the staff is disgruntled to put it lightly. My request for a half-caffeinated iced coffee (both caffeinated and decaf are already made!) got an eye roll from here to tomorrow. The egg and cheese on an everything bagel turned out to be egg and bacon on a plain bagel -- close, but not what I wanted. Paradise, on the other hand, has an amazing breakfast sandwich, and my business. read more

I frequent this location 3+ times per week via their order on the go service. They always have my order ready by the time I arrive to pick it up--which is impressive considering how busy they are with the morning work rush. Their staff is friendly and the coffee is delicious. A++! read more

Screw Starbucks, Id settle for D&D's any day. I don't need any mocha-choco latte supreme business, just a regular old ice coffee would be sufficient. Unlike NYC where it is virtually impossible to find a D&D, I like how in Boston D&D outnumbers starbucks 3 to 1. The service may not be the best, but what more can you expect from a fast food chain. Unfortunately, like starbucks, D&D now flavors their coffee with syrup (hence only 4 stars) and no longer freshly brews their flavored coffee but I'll live. I'm a coffee maniac, and D&D's has the best coffee Ive ever had, well at least from the caffeine corporate world. read more

Not the friendliest DD I've been too. Literally watched the staff throw cups at one another.

Nothing special about this Dunkin' Donuts. There is very limited seating inside. It was confusing on which door to go into. Me and a couple other people walked into the wrong door. Service was pretty good and it took only a minute or two to get our food and drinks. read more

Despite having only checked in twice I've been here what's feel like over 100 times if not more. The service is fast, so even when the line is literally out the door, it's never more than a 3 minute wait. The staff are all foreign but speak perfect English. There's no bathroom and only 3 small tables for seating, making this a grab n go DD for me. It's basically one to go to before you head into work. Despite the lack of seating and bathroom, I'd say the service of this DD is above average due to their speed alone. read more

Terribly slow service (even when 10 people are working). Once my food was finally ready it was also incorrect. Truly awful location.

This is 1 of the worst dunkins I've been too. I understand the busy mornings but food should not suffer for it. It started off with the cashier she was unaware they sold cherrywood bacon and was getting frustrated when it clearly listed on there menu. Upon receiving my sandwich bacon was uncooked n cheese was not melted. Took it back to replace cook threw it in oven and gave back which was now a glob of hot mess. Needles to say threw sandwich in trash. Never again!! They need to take a costumer service class. read more

My favorite donut shop from the East Coast is finally in Irvine. Donuts are full of sugar just like donuts are meant to be. Good for an occasional treat or breakfast. The coffees are the same...generally sweeter than Starbucks but you can ask for less sweetener or sugar. Black coffee without sugar is actually quite good. read more

Dunkin Donuts in general Sucks. Their coffee is water, and their donuts are usually stale. Their sandwiches are OK, but inconsistently made. They are serving so many different things; all of what they serve is suffering. Remember when they just served donuts, coffee, muffins and bagels? Remember when they used to make the donuts at each store, instead of truck them in? read more