Excellent customer service and did I mention how good the coffee was?? Got my day on the right track and the kindness and music was an awesome way to start the day..oh yeah the art in the latte was amazing true barista! read more

I was wandering the mall and I needed a quick pick me up I ordered a cold brew coffee with brown sugar syrup and cold foam. It was very good and comes in a paper cup. No plastic that I saw which I like even better They have different choices of coffee and beans to go $9 for a smaller coffee is a bit much, but I guess that artisanal for you. read more

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Great friendly service and nice location on Newbury street! Was excited to try their mocha latter but unfortunately they didn't have it two days in a row. Ended up giving their expresso blends a try and they had hints of mocha and dark chocolate which hit the spot. Plenty of seating so great place to stop and have a sip while you recover from the outdoor cold! read more

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Loved the winter latte. Too crowded in the middle of the mall. Was a long wait. Enjoyed the latte however. read more

Blue Bottle Coffee - The Pru - Winter Latte - Coffee & Tea Near Me - Boston, Massachusetts

Came here for a quick coffee to go and it was a nice experience! This cafe is located in the mall so it's a nice and convenient pick me up while shopping. There's several indoor seating available and they offer small snack items like waffles or packaged protein bars. I got their hot matcha latte with oat milk and really liked it (5/5). The matcha flavor was pungent and the drink was creamy. There was a long line but it moved along relatively quickly. This cafe is a chain, but I've always had good experiences at every shop that I go to, so it's a reliable place for me. read more

Blue Bottle Coffee - The Pru - Matcha Latte - Coffee & Tea Near Me - Boston, Massachusetts

We stopped here for morning coffee and walked out in awe and buzzed. Blue Bottle Coffee is absolutely the best and we don't know how they do it. The coffee shop is minimally decorated but tastefully done with high quality materials. We also came out with a small jar of instant coffee to bring home. Until next shopping trip on Newberry Street, Boston. read more

Blue Bottle Coffee - The Pru - Instant Coffee - Coffee & Tea Near Me - Boston, Massachusetts

Is it a $6 waffle? Yes Is it delicious? Heck yeah They make the waffle to order so it takes a little patience. The waffle is soft on the inside and crispy outside with a light dusting of sugar. You can people watch as you wait since it's in a busy part of Prudential. read more

Blue Bottle Coffee - The Pru - Waffle - Coffee & Tea Near Me - Boston, Massachusetts

Another tried and true classic. We love that we can rely on Blue Bottle's quality regardless of which location we go to. Excellent espresso, as always!! read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Here at the Prudential Mall in Boston visiting family and just had the best coffee , got a mocha coffee for me and wifey ordered a Capuchino ... Excellent read more

Blue Bottle Coffee - The Pru - Capuchino & Mocha coffee - Coffee & Tea Near Me - Boston, Massachusetts

We were walking through The Prudential Center and needed our coffee fix. We saw this place and decided to try it out. The prices were pretty high we noticed but decided to try it anyway. I had the iced cardamom latte which was already lightly sweetened; I tasted the cardamon but it's nothing to write home about. I didn't read reviews until after and wished I ordered the Nola coffee instead; oh well maybe next time. The service was fast and friendly though, despite there being a line. The decor was very simplistic, open, and clean looking with some seating. read more

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Nola coffee hot was excellent. During a conference, I ordered one everyday. Nearly $6 it was a splurge but a welcome treat.

Blue Bottle is in a very convenient spot in the Pru where multiple hallways converge, so it's easy to get to. They had a decent-sized line every time I went, but I ordered on the app and the drinks were ready quickly. They have a small amount of seating, but be prepared for it to be on the louder side since this location doesn't really have any walls separating it from the rest of the mall. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

In Boston's Copley Mall , (walkable if youre staying at the Marriott, Sheraton, Westin and the Mandarin O. ). BBC serves up the best American coffee in the area. It is packed here most of the hours they are open except for the first hour. Service is brisk, just like the Fall weather in Boston :) They are aware how busy people are so they get the line moving best they can. Blue Bottle and Eataly's Lavazza coffee ( tradizional Italian coffee) are the best in the city hands down and if you're in the area, you're in luck-- they are both in the Copley. End of Yelp. read more

Blue Bottle Coffee - The Pru - Lines for days after 11am I've noticed. 11.26.22. - Coffee & Tea Near Me - Boston, Massachusetts

I thought a pretty weak cup of coffee for the price. I got a Sumatran pourover and it was quite pricey and both a bit weak and a bit sour. Staff was nice and maybe they do better with the fancier drinks. Don't get the pure straight-up back coffee here though. I was disappointed. A friend had talked about having a cup of coffee at Blue Bottle and I said, "how did it taste?" He said, "expensive." I went to try to prove him wrong but he was on the nose. read more

Strolling through the Pru, it was time for coffee. We stopped blue bottle and the menu items looked intriguing. They have a black cardamom latte which was surprising because that's a strong spice as compared to the green cardamom. But hey, maybe they make it well. The price however was stronger (read: steeper) than the spice. So we skipped it and chose a spiced NOLA style coffee in a 12 oz cup. It was delicious. Frothy and tasty and hot like we asked for it. Bonus for compostable cup and lid. Would stop by again! read more

Blue Bottle Coffee - The Pru - NOLA spice coffee - Coffee & Tea Near Me - Boston, Massachusetts

This trendy, luxurious, specialty roaster coffee brand has a location right in front of the entrance to the Prudential Tower in the mall. First with the positive: the quality of the coffee and taste of the latte I had was fantastic, no doubt. Only reason my rating is this high is because of that. If you're like me and enjoy finding artisan/high quality coffee locations to try out what they have, this is one you should taste... if you're willing to shell out boku bucks and get a small size that is! Which brings me to the negative... While the coffee itself is great, the largest size iced latte you can get is small in my opinion, only 12 oz.! Really? Not even 16? I consider 20 to be the standard for a "large." And the worst part is, it's $7.80 for that little cup! It was kind of baffling, and just not worth it in my opinion. Lattes shouldn't be $7 or more, they just shouldn't, unless you're maybe getting 24+ oz. somehow and/or like 3+ flavors. Another negative is they don't even have the very standard vanilla flavor that every coffee place should have. But the one I got, like I said, tasted excellent. It better have for how little amount you get and how much guacamole you have to fork over.... read more

I've been to this location of Blue Bottle several times over the past year and unfortunately, the quality of the drinks seems to have changed over my recent visits compared to in the past. For example, the iced Nola had a weird metallic aftertaste, and the caffe latte proportions seemed to be off -- approx 1/3 heavy flavorless foam topping and 2/3 actual coffee. Given the price, the quality/substance seems to be a mismatch. I still like Blue Bottle coffee as a whole, and used to love the quality of drinks at this location, but not sure if something has changed in the management or making of drinks at this particular location recently. The ambience is nice, though, has a great location at the heart of the Prudential mall overlooking the outdoor terrace space with lots of natural light and lively atmosphere. read more

Had an excellent pour over when visiting Boston. My advice is to drink it black to fully appreciate the amazing nuances of flavor in the coffee read more

Great coffee, friendly staff and a vibrant location. They have multiple locations and we tried two, both of which were excellent. Would definitely recommend. read more

A letdown. The location is so convenient - in the middle of Prudential mall, and there is typically indoor seating (closed due to COVID currently), but it's right next to the courtyard area where there are tables and benches to sit. I'm so disappointed because I heard great things about Blue Bottle Coffee, however I found their lattes to be so weak - as if I could only taste the milk. We also got the New Orleans coffee, which was okay, but it's hard to justify the price for just okay coffee. Overall, the coffee is not worth in my opinion (more pricey compared to other coffee shops nearby), but I'm giving it two stars because of the location and the baristas were friendly. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Great location. Staff were all very personable, kind and helpful. Blue Bottle is some of my favorite coffee. Iced NOLA all the way every time for me! Open air sunny location which gives a nice atmosphere. read more

my favorite spot to go every day, I love this place so cozy and peaceful, you get your cup of coffee and enjoy it. read more

The lattes here are definitely made with care and are top quality. The staff are working 24/7 and the place is so busy at all times of the day. Highly recommend you try some of their specialties like the Nola or Cardamom latte. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Ice Nola is one of my new favorites. Has a little kick to it without being overpowering. I order the concentrate and ask them to fill with a little bit of water. Def a great kick and doesn't give you anxiety! Quick service and located right near the entry of the Pru. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

You can never go wrong with Blue Bottle coffee! They make the best cold brew and I LOVE the NOLA iced coffee. It's sweet, creamy and so smooth. My sister tried mine and fell in love. We had one every morning during our Boston trip. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

I always like blue bottle coffee because they are pretty consistent in all of their locations. This one is located in a big stall in a large luxury mall. The staff are very friendly and service is quick for your coffee. I recently started a non-dairy diet so I ordered a latte with oat milk. I know that out milk has a very strong flavor, but in this case the milk almost over powered the coffee read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

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First time trying this place out. Usually it's closed by the time I walk thru the Prudential Center to pick up dinner when I'm in town. Today I ordered an iced Hojicha Latte with oat milk. It's comparable to a matcha latte, maybe a bit more nuttier tasting. I enjoyed it but their drinks here are on the pricier side compared to the other coffee shops in the area. One thing I do like that they use recyclable cups. read more

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I'm the pickiest woman on the planet when it comes to my iced coffee. I like it strong enough to sprout chest hairs, creamy and sans sugar. I've been to this location multiple times over the years and cannot tell a lie- I'm obsessed with their iced coffee. If only Rhode Island would get with the program. I tried their NOLA cold brew last week and was instantly blown away. Like, that coffee was everything to me. (In fact I'm so obsessed I immediately ordered the kit online!) I also grabbed a pastry which I can't quite remember what the filling was (I think it was apricot) but it was super crispy and delicious. Unfortunately despite how amazing their coffee is, I had to knock off a star for their crummy customer service and absolutely terrible paper straws. It was completely dead when I placed my order and the woman seemed genuinely miffed that I was there. As for the straws, regardless of the paper vs. plastic straw debate, theirs are seriously some of the worst out there. I wasn't even half done and the damn thing was already disintegrating. (I usually bring a reusable tumbler with me but forgot it this trip.) I ended up going through two just to finish. Also for some very odd reason they gave me the coffee in a hot cup- I'm assuming due to supply chain issues. Still though, if you're tired of watery iced coffee, their NOLA is the best you can get. read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Coffee was good, but nothing special... don't get the hype honestly. Packaging and store is cute though, especially their cups and paper straws. read more

Blue Bottle Coffee - The Pru - Iced Latte - Coffee & Tea Near Me - Boston, Massachusetts

A great location for a Blue Bottle coffee stand, right in the middle of the mall. The location is spotless, the staff was super friendly and helpful. The coffee was as expected with Blue Bottle. Ordered a hot latte and a cold brew. They both were prepared fairly quickly and properly made. Nice job team BB... read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Sustainable coffee shop located in the prudential. I wanted a little pick me up and I've heard great things about blue bottle. I opted for the iced New Orleans style coffee just to try something new. It has chicory in it so it made it taste nutty and smoky. Reading the past reviews made me scared because of the poor service and attitude but I didn't encounter that when I was there. Everyone was very nice and helpful. read more

Super overpriced for what you receive. Not much menu option and menu was super small to see while at the register. Staff was rushing me to get my order and it took upwards of 15 minutes to receive it. Coffee was maybe 6 oz and cost me $11. read more

I stood behind one register waiting behind someone and another staff member started taking other customers at a different register that was behind multiple groups standing around like they were waiting for their drinks. Then, the person at the register I was at left when they closed out the person ahead of me without so much as saying "the line starts over there." I tried to get multiple employees' attention and they all actively looked away. When someone finally acknowledged me and I asked why there wasn't a clear line, they just said "I don't know what to tell you" while twirling their hair. Absolutely abysmal, I'm sure the only way they get business is because it's in the middle of the gd pru. Saturday 9/7 about 12:40pm read more

Drinks: This was my first time trying Blue Bottle and I was not disappointed! I rarely ever order green tea-based drinks if they are pre-sweetened but the hojicha latte was too enticing. If you prefer unsweetened drinks like me, be forewarned that their matcha and hojicha bases are slightly pre-sweetened but it wasn't too overpowering for me. Hojicha was earthy and refreshing! Will be visiting other Blue Bottles in LA in the future. read more

Blue Bottle Coffee - The Pru - Hojicha Latte - Coffee & Tea Near Me - Boston, Massachusetts

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Sipping on their New Orleans iced coffee as we speak and I'm loving every moment of this. $6.70 (I like to add a dollar tip the baristas) for this is pretty worth it considering that is how much I pay for a latte nowadays. This coffee is sweet and nutty with an amazing aftertaste. In terms of the space, I love how open it is with plenty of seats and natural sunlight. I will be back read more

Honestly if I could 0 star to this location I would, I have been to the blue bottle coffee shop at Havard Square and it was amazing. But the store at the Prudential mall is HORRENDOUS. White Cashier on Sunday January 2nd, 2022 around 5:30 PM was extremely rude. I walked from Copley Square to the Prudential just to introduce my family to Blue Bottle coffee and I was honestly humiliated by this cashier attitude in front of all my relatives. Upon our arrival took her few minutes to acknowledge we standing in front the cashier register for at least 5 minutes while she took her time breaking down the coffee station. When she finally came to the register she said rolling her eyes and ask me with a nasty attitude: - Are you ready to order? my family had tons of questions - First question: Do you have hot chocolate? Her response was NO, again rolling her eyes and mubling through the mask. ( We knew they had hot chocolate, she did not want to do it, because the other barrista ask her are we really out of hot chocolate? Second question: can we please have 3 cappuccinos? Her response AGAIN NO - Only americanos no cappuccinos ( what kind coffee shop doest not have cappuccianos?????? ) she said we are about to close, and gave me a nasty look again. As I was there bagging for free stuff. I said: OK I will have 3 americanos Third question: What size do you have? She pointed with a real nasty miserable attidude to the cups. I said 3 small americanos She again looked at the barista as it was the end of the world to make 3 coffees, and said something and they both start laughing. She rang up the order and said the amount I told her I am not done yet I want few pastries too please. She literally smashed the two pastries inside the bag and said the amount. I paid - my brother who understands english well was disgusted by her attitude and want to speak with a manager. I told him Let's do better let's e-mail and yelp because that way hopefully they use this review to try to improve their employees attitude believe is not the brand itself. Is this miserable soul who is trying to making everyone lives living hell. When the barrista finished the coffees, she shoulted: - WE ARE CLOSING!!!!!!!! I said I need lids for those before I run she pointed to lids holder and kept staring at us. I told her I don't know what your problem is but this is not okay. She literally walked away - at this point we all felt beyond unconfortable and my wife asked me I don't know why do you insist in coming here. It happen the samething last time they always run out of everything and they always are rushing to close the store. Never coming back again to this location - also we had to threw away the coffees because the barrista made them beyond strong. Honestly don't wast your money going to this store. Not worthy! Search on google for other coffee shops at the area. We all end up going to L.A. Burdick Handmade Chocolates and the experience made our day. read more

I'm loyal to Blue Bottle Coffee and almost exclusively this Blue Bottle location. I really am not one to obsess over getting my coffee every day because I guess I can be a bit picky when it comes to the quality/how it's made. I'm not into those other places that add a ton of artificial flavoring/things that cover up the actual taste of the coffee. FINALLY, there is a place where I feel compelled to get a coffee every time I pass by. Whether it's to just quickly run in and grab my mobile order or to sit down in this cafe, I always feel that this location is consistent, clean, has great staff, and of course offers a quality product. My go-to has to be the New Orleans Style Iced, with oat milk (again love it here because they were one of the first to offer oat milk!). The taste is great, no need to add any other sweeteners or flavorings and again you get a coffee worth spending money on. They also have fantastic matcha, and lots of other unique items for beverages/food. 10/10 will always recommend! read more

EASILY THE WORST coffee cafe I've ever been to! I ordered a beverage and got such a small cup, I thought it was a joke! Then they charged me over $9 for it! The young woman who took my order just said "over there." I had to ask her: "What do you mean?, but she was unable to explain herself. I waited awhile and asked someone else and finally got my very small, outrageously priced coffee. It wasn't ho, and after a short time it was cold. I went back up and explained that my new coffee wasn't hot, I asked if she could just add in a little hot coffee, but the young woman looked completely confused and then, amazingly, said "No." my guest, also surprised at horrible service, got up and ordered two more coffees. These two new coffees tasted so bad, it's hard to believe. We threw them both out and left. The customer service and the coffee was easily the worst I have seen in a very long time. read more

I walk through the Pru every now and then on my way to work in the mornings mainly just to get out of the rain and the heat. But on one of my walks, I noticed there was a pretty significant crowd in the central concourse and the smell of fresh pastries filled up the hallway. I made a mental note of Blue Bottle Coffee and finally was able to experience it for myself and it did not disappoint. Honestly, this place is already a hit with the working crowd and it's a no-brainer; straightforward coffee, tea, and pastry items with fast and courteous service - you can't possibly go wrong. It's a simple enough stand and the clean and white counters add to the brightness of that concourse. Get a New Orleans iced coffee, and treat yourself and don't get it with skim milk. Seats are also limited within the area but there's plenty of spots to settle down around the Pru. If I worked in the Pru itself, I would consider myself a regular! read more

Blue Bottle Coffee - The Pru - Coffee & Tea Near Me - Boston, Massachusetts

Coffee is good . Different than starbucks. More bitter. I had the Costa Rica beans. Takes a bit of time to get it but good coffee all the same. read more