I wanted this relationship to work. I really did. But consistency matters, and Dunkin' just isn't showing up for me. After an exclusive relationship with Starbucks for many years, I decided to branch out and try other options. Over the past 18 months, I've visited numerous Dunkin' locations -- with a couple in particular getting a lot of my business due to their convenience near my home and school. Unfortunately, despite being a frequent customer, the experience has been consistently disappointing. How do you forget the bacon on an Avocado Toast WITH Bacon... repeatedly? If it's not that, it's the wrong drink, paid add-ons like cold foam left out, or some other surprise I didn't order. At this point, it's less breakfast and more roulette. The drive-thru convenience is what keeps pulling me back -- and also what keeps letting me down. When I notice an error before I even leave, I end up having to park, go inside, and fix it anyway -- which completely defeats the purpose of using the drive-thru. Going inside usually confirms the lack of care; many locations are visibly dirty. Most concerning is the absence of any real customer-satisfaction mindset. At times, it feels like poor service is baked into the business model. I don't need perfection. I just need my order to match what I paid for more often than not. Until then, this breakup feels necessary. read more

Sour dough breakfast sandwich. Ii got one today and the bread was not toasted. It was gross. read more

...I rarely write reviews but I was just flabbergasted by the way I was treated here. I ordered through the drive-thru and realized I was missing my items when I arrived home. When I called all I got was "Oh yeah we know we forgot. Can you come back?" No apologies or anything. I drive back for the food, and it's given to me without ANY acknowledgement. Ridiculous! I certainly know mistakes happen, but geez an apology wouldn't hurt! I won't be returning to this location. read more

I have been going here a few times a week for the past 3-4 weeks. I really like this one. I'm also not sure why the low star rating. I've been getting the power breakfast sandwich and the Turkey egg & cheese wrap. Both are great. The munchkins are hit or miss though. Most of the time they've been very good but a couple times hardly any taste. The wake up wraps are best to get in the morning. The tortilla is always soft and not crunchy or overdone. But when I got one yesterday he had to make it since there were none in the warmer pull out tray. It was overcooked, a bit charred & the tortilla was crunchy instead of soft. But they get it right the majority of times in my book. Better than a lot of the other dunkins I frequent. Each time I've stopped here I have gone inside. Even a few days ago when it was pouring. They do have fast service each morning I've been there. read more

This bacon is practically raw. I will never order from here again. Never. I should've believed the horrible ratings the first time read more

Dunkin' - This bacon is practically raw. I will never order from here again. Never. I should've believed the horrible ratings the first time - Donuts Near Me - Bolingbrook, Illinois

I ordered door dash at night and they accepted my order then the driver said they canceled it so I don't have donuts and I'm trying to refund my money read more

I know it's not common for people to write reviews for their local Dunkin' Donuts, unless it is to complain about some mishap or another. I am choosing to write this review because the team at this Dunkin' Donuts have always gone above and beyond to make me feel welcome, and like a regular. Early morning, between 6:30 and 7:00, I'll arrive every 2-3 days to grab my coffee. I meet my significant other at another Dunkin' Donuts on the way to both our jobs, and so we tend to get our coffee/breakfast there. I come here only on days when he and I are not meeting up. When I come to this branch, regardless of if I walk-in or I drive thru, I'm always greeted with a smile. And if it's the manager of the place, a Middle Eastern or Persian lady, named GINA (I confirmed, not shireen as I previously had) I believe, not only are you greeted with a smile but with the brightest smile on the planet. She has such an easy going and lovely way about her, that I am already in lifted spirits before even that first sip of coffee. That lady has customer service down PAT! Yes, as foretold in some reviews, the hash browns can be a hit or miss at this branch of DD - and that is a real shame because it's one of the best things on their menu. But, in their defense (and in the defense of all DDs), they can't fry these puppies and get you your order all within 60 seconds of you arriving at the pick up window UNLESS they have some things pre-made. I believe the hash browns are sometimes pre-made and can be sitting out there. When it happened once, I marked it off as a mistake, the second time, as a shame, but the third time I spoke up. And not only did they graciously make me a new batch of hash browns, they've never again repeated that mistake. Give these people a chance to redeem themselves, I am sure they will come through, like they always have for me. read more

Lobby always closed online ordering does not always work and they do a poor job packing your doughnuts read more

Dunkin' - the inside of a car - Donuts Near Me - Bolingbrook, Illinois

This Dunkin' Donuts introduced me to the game of "Hash Brown Roulette." When you order a combo meal in the drive through, it's always a crapshoot. Some days they will ask you if you want the hash browns, and not put them in, other days they will automatically put them in, and at other times, nothing at all. Games aside, this Dunkin' Donuts is closest to the expressway, and is always rather busy since it's a 24 hour location. The coffee is always fresh, and service is polite if not a bit mechanical at times. The food comes out fast, but 9 out of 10 times it is overcooked and crispy. Just a note: Load one of their perks cards on your phone. Pay on the go, and the rewards are fantastic. read more

Plenty of options available on a Sunday morning at 11. The lady at the counter was a tad short and there was a man mopping which made the entire room super wet and slippery. The donuts were soft and flavorful so that was a plus. read more

I go to this dunkin almost every day before work. Every day something is wrong with my order. Today my latte had sugar in it, I requested plain and my bacon egg and cheese croissant HAD NO BACON. It was also cold. I will not go back. read more

Rude service, filthy location. With the exception of a one employee, I really hope corporate DD takes a look at this place, I'm sure it wouldn't pass a health inspection. It's really sad to see how bad their customer service is, however there was one decent employee that saved my last visit to this location. read more

Why has the service consistently gone down. This used to be my g to on a daily and now every time I come in it's like I regret it. It's always slow, the cashier acts like she always has an attitude and watching them make the orders looks like a circus. They have gotten rid of all the good items and replaced fresher bagels and donut with frozen mess. This will be my last visit here I'd rather go to Starbucks at least I know it's worth my wait. read more

Fastest Dunkin in all of Chicagoland area! Not sure why the low stars? Maybe new management? Inside it outside the waiting time is minimal and the quality is high. No complaints from this happy coffee drinker! read more

Horrible service and they can't even get a simple order right. I should of just walked out after seeing a lady return a completely burnt rasin bagel. I ordered 6 Donuts at 9 in the morning and they were already stale read more

If I could give it 0 stars I would! This morning I ordered a coffee through the app and arrived to pick it up to find- no joke-20 cars in the drive thru line! I pulled into the lot thinking I would just go in to pick it up, only to be greeted with a sign on the door that says "drive thru only, sorry for the inconvenience ". At this point I called into the store asking to cancel my order because by the time I got through that crazy line my coffee would be cold. I was told there was nothing they could do that I would have to call corporate to get my refund. Of course corporate is only open Monday - Friday. What a joke! I'll just take my business to Starbucks in the future! read more

Can I give no stars!? What an awful experience!! First I ask if I could use two coupons which at other Dunkin Donuts they'll gladly do. Nope no can do! So I opted to use just one and just get coffee. So I get a medium coffee. I get to the window and this Antonio guy that trying to show he's in charge said the coupon was for dark roast coffee. So ok than get me a dark roast coffee! So you'd rather throw away a coffee than just give that to me cause I misunderstood your coupon!? Whatever I won't be back!! read more

The last reviewer Theresa gave 5 stars?? Well she must be on a first name basis with the workers! Granted Im here at 6am on a Sun but have someone wrking the order window whose awake, dammit!! I dont hv time to jerk around! Trying to get my sleepy son to his hockey game & its far away! I order & theyre like what?? Simple order, # 1 with large coffee with double cream and no sugar, 2 choc Boston donuts. Ordered a small fr vanilla coffee w/ xtra crm & xtra sugar for sleepy. They say pull up. Wen I pull up they ask me again for my order like I spoke a foreign language or something. I get charged almost $8 which I knew was too high. A #1 is alway around 4 bux. I ordered a lrg so say $4.50 . Add a small coffee and were talking 650. Tax 7 bux. That still seems hi. Get the order and drv cause I dont want to be late and discover the lrg coffee is hazlenut w/ no cream & the small coffee is reg w/ crm & sugar?! The donuts are not choc boston but choc raised cake. WTF?? I left my f***ing interpreter at home. Told him just sleep in today & I wouldnt need him. Unreal, & another thing the workers in there at drive up were all english speaking people with no accents if u get my drift!!! So Im a lil hostile today thats all. Grr!! If theres space for zero stars id be punching that!! read more

As someone who has to watch their sugars...I ordered an iced coffee with the sugar free shots and Splenda. What did I get? The Vanilla swirl AND tons of sugar! I didn't even notice half way through so thanks for that! read more

This location never get the order right. The same woman takes the order through the drive thru and never lets me finish saying what I want before saying "cream and sugar " ever single time ... how about you just listen to my order and maybe you will get it right . No I don't want cream and sugar smh read more

I go there all the time for coffee and get rude service from the same girl every time. The skinny blonde girl needs to take a course on customer service. There's 3 other Dunkins' in Bolingbrook and I don't mind the extra drive for the better service and coffee! read more

Absolutely horrible customer service. Ordered an On-the-go order and went through the drive through. The lady held out my coffee and said "here" with attitude. she went back to get the doughnuts I ordered and came back not even looking at me just put her hand with the bag halfway out the window. She never gave me a straw, forgot the caramel in my drink, and gave me the wrong doughnuts. It's almost like she went out of her way to make sure everything was wrong. I will NEVER go give them business again. read more

Filthy. They had plenty of time to clean up because it wasn't busy. They would never pass a health dept check. Just keep driving.

Went through the Drive-thru and was sooooo disappointed when I ask for Pumpkin munchkins and I was told they had no more, so I I proceeded to ask if they had Pumpkin donuts and once again was told they had none! Now why am I sooooooooo upset is because this store is a 24 hour store and I want to know why they don't restock their popular donuts and munchkins when fall seasons rolls around. I'm a huge fan of Pumpkin and Dunkin' Donuts is my #1 choice for this. What a disappointment. read more

The staff in the morning are nice but the coffee orders are never correct. 9 times out of 10 the flavor is not put in and the bagels not toasted as requested. I have to travel farther to find a Dunkin that will get my order correct. read more

Pretty big on the inside, I think they had a Togos before. Overall the location is fairly clean. Not the fastest service. Good thing they have a drive-thru, this isn't the best part of Bolingbrook. read more

Same old.. same old. It is unfortunate that American's have settled for low quality food in order to have cookie-cutter, cheap, fast food junk. I miss the old days, before Dunkin Donuts ran all the old mom and pop donut shops out of business. Hard to find a quality donut now days. Same old american fast food junk... read more

This has been the third time in the past month that they mess up my order. Something simple I got twice, A CARAMEL ICED COFFEE: which had absolutely no caramel and and over load of ice that I couldn't even stick my straw through, and the third time an iced caramel macchiato with flat tasting espresso and once again NO CARAMEL. I'm not sure how the management has changed but my iced coffees used to always be on point and has great flavor.. disappointed especially since the large macchiatos I get here cost the same at Starbucks and Starbucks never messes anything up. So no matter where I go I end up paying $6, I at least want a good drink! Customer service has also been very low... being someone that works where customer satisfaction is KEY this place is depressing. The sandwiches have always been good though. read more

Fast Service, and super friendly manager! always get my donuts and coffee before work, Thanks Gina!

DD= diabetes donuts. Idk if it's just this location but the coffee here tastes like coffee flavored water. The caffeine to water ratio is embarrassing. read more

They always get my order right. Would been 5 stars but every once in while they take a REALLY long time. Fifteen minutes in a drive through when I'm the only person or second person in line, that's a little much I think. Especially since I only ordered black coffee. I'm rarely in a hurry so it's not a huge deal although my toddler gets pretty impatient. read more

This is my favorite dunkin in all usa. The manager Gina, knows I'm diabetic and created a sugar free coolata just for me just to keep me happy and coming back. Now I come by twice a day just to get my coolata... read more

I wish I could give this place ZERO STARS! In light of everything that's going on with this Corona virus, extra sanitation measures are super important. I decided to treat my family to some donuts and coffee since we have all been in the house for so long, so we went through the drive-through. As I was pulling up to the window, I noticed the worker was wearing gloves. He was handling everybody's money and cards and then handing them their food with the same gloves. I seen him open my coffee up with these same gloves to add the equals that were not added when my coffee was made. I brought it to his attention that with everything going on that he shouldn't be touching food with those gloves and that he should wash his hands frequently instead. He got an attitude with me asked me how many times is he supposed to change his gloves or wash his hands?! I told him as many times as it takes. I couldn't believe it. The health department should pay them a visit and give them a sanitation lesson. So, after all his attitude he asked us to pull up to remake the coffee and instead of the iced Carmel latte I ordered, I got a iced coffee with cream and no sugar! I'll NEVER GO BACK HERE! read more

This location at 75 E Washington, CHICAGO. Has problems. I go there 3 times a week for hot Tea and always leave a $2 tip. I asked for individual creamers and they didn't have any, not the first time,, I don't know why this continues to happen. I couldn't enjoy my tea. read more

I wouldn't even give this place a 1 star! They get my order wrong all the time, the coffee has made me sick before, I went inside one day and they had bees all over the donuts and the coffee constantly tastes burnt!! read more

I've only used the drive through on a few (5-10) occasions, and they used to do it ok. Lately though, it's just getting worse. Today, I ordered an iced coffee, and it tasted like water with a bitter aftertaste. Seriously, no coffee flavour in it at all. I ended up pouring it in the sink when I got home, it was that bad. On previous occasions I've ordered, and basically not gotten what I've ordered. Time to try someplace else. There is a DD at the Walmart nearby, but not with a drive thru, as well as a Starbucks down the road. read more

My friend ordered a turkey bacon sandwich that comes on a big round roll. The roll was not just a bit stale,.... it was hard as a freaking rock! There is no way that the employee did not know it was bad. I ordered a bagel. It was kind of stale as well. I get this happens now and then, but two totally different items in the same order were stale. That tells me this location probably has poor management. read more

This particular location is my least favorite in the area. Anytime I come in, whether it's crowded or empty, the service is slow, slow, slow. On an empty day, it took over 15 minutes to get two iced coffees! To make matters worse, every time I get an iced coffee from there it's bitter and has next to no flavor. It's just watery and gross. Do yourself a favor and avoid this location. read more

My go to coffee place.. These people are great .. Good service and they know what my special is each day.. They give me my extra straw.. Great service excellence read more

Tired of being charged for combo meals not receiving them. Hash brown roulette is DEFINATELY the game. Don't bother complaining to them. Just call corporate office. Better yet, just drive 3 more seconds to Starbucks. You'll get what you paid for. Not to mention how filthy this location is. Not worth risking getting disentary, or a virus from. read more