this is thee absolute worst baskin robbins i have ever encountered in my entire life!!!!!!! i wish i could give it zero stars, because that's what it deserves! do not shop here! do not spend your money here! i'm late in posting this, but since i have not received any sort of compensation for this atrocity of a cake i received, i figured i would share my story and shame this abomination of a restaurant, if that's what you call it!!!!
on valentine's day 2/14/18, i simply called to make sure that my cake was available to be picked up. i had placed my order 2 weeks previously and paid for it at that time. so i didn't see any harm in checking to make sure it was complete for driving all the way there, and then encountering a problem.
a rude person answered the phone, asking me what kind of order did i place and by it being valentine's day, he was overwhelmed and didn't really have time to answer my question. he basically told me that "yes" it was ready, without even asking my name or seeing what i had ordered. by this time, i had gotten frustrated and asked could i speak to the manager...but to my surprise, the person on the other end of the phone told me that he was indeed the manager!!!! so i asked him, was that how he spoke to his paying customers!! he actually had the nerve to hang up on me!!!!!!!!!!!!!!!!!!
who does that to the buying public?????????????? so i called him back from a different number and when he picked up, i instantly told him that i was the gentleman he had just hung up on, and that after i got off of work, i would be up there to retrieve my cake...with no issues!!!
so when i got there....this is what i received!!!!!!! i even opened it in front of him and told him that it didn't look anything like the online picture that i paid for! he then tells me, that its the best they could do and that everything isn't going to look exactly like it does online!!!!
needless to say, i just took my cake and left......mind you....without causing a scene!!!!!!!!!!!!
i called the corporate number and made an official complaint, to which i spoke to someone who was so sympathetic and apologetic for that ignorant manager's lack of professionalism. since this is a privately owned business it wasn't anything she could do immediately other than direct my complaint to the owner!
i'm still waiting on a call from the owner, or a r-e-f-u-n-d...because this poorly put together cake was not what i was expecting or should have been forced to pay for. it was totally unacceptable!
but i have learned my lesson because i will never ever shop here again! and i was a loyal customer for over 5 years!
this is a prime example of how small businesses treat their customers!!! never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i will be going to coldstone or dairy queen from now on and i recommend you do the same!!!!!!!!! read more