I really love that this Starbucks is now doing glasses for in-cafe iced drink orders! If you are staying in-cafe make sure you let them know, one less plastic cup (yay!). The staff was quick and the cafe was clean. I got the iced hazelnut oat milk shaken espresso, it was a little on the sweeter side but you can taste a good balance of espresso and hazelnut, overall would order again. read more

Starbucks - Iced Hazelnut Oatmilk Shaken Espresso - Coffee & Tea Near Me - Baltimore, Maryland

I'm not sure what exactly the vibe was during my last visit but it was not amazing. I try to stay clear of this location however I was in the area running errands and decided to stop in for a drink. We already know Starbucks price point is high. For 6 bucks (and I completely blame myself for even going in here) my drink was made horribly and took over 20 min. There was a lot of staff behind the counter but I was confused with such a rush on a weekend why one person was only making drinks and they got no support until it seemed like people were waiting an outrageous timeframe for beverages. This was definitely a lesson learned. I will not return. read more

Was just "welcomed" with a rude customer service here. After blurting a question to this young lady with a super nice eyes, she immediately replied "Whatttt?!?!" and gave us a frowning face. I realized how stupid my question was when I asked if they have "Venti" since the menu was updated to show just Grande drinks. Not sure why Starbucks don't show Short, Tall and Venti prices now. Anyway, she answered sarcastically with "Well, obviously yeah." I left. I had the same industry experience in hospitality and never gave a fuss even during/after our busiest store hours and seasons, or even if we were understaffed (I know that sometimes happen). Definitely and very unlikely how (old) partners were "taught." Facade is one of the best-looking in town, ample seating in and al fresco, free parking available even in the covered garage. read more

Awful service Dirty Matt was great, working hard Brendan was terrible, clearly didn't want to be at work today read more

Starbucks - 2 wrong orders! - Coffee & Tea Near Me - Baltimore, Maryland

First of all, I dedicate all five of my stars to be absolutely wonderfully delightful staff that is always pleasant and warm, regardless of how many people seemingly pack in. I highly recommend if you're a morning person, to just order on your phone (there are often good deals) and run in to pick up. The breakfast sandwiches and snacks are great. To be honest, I find the breakfast sandwiches as a concrete protein filled sturdy breakfast while most of the other items have a bit too high of a calorie count for my liking. Well I haven't myself studied there. It does seem like one of the few Starbucks left that actually have tables and set ups where you can sit down and have the space to use a computer and a notebook and study or work. During peak hour, it can get a bit noisy, but there's always on the weather. Great seating and plenty of it outside. read more

Manager is completely ineffective and ever since their best employee Dime left the place is back to chaos. Twice I have had to abandon waiting for my drink in the last two weeks because the wait was over 20 minutes. Today I went in and there were two people working and the line was at least 20 people deep. Definitely don't recommend this location. read more

The Atomic Bomb is very good if made correctly. This will be even better when it's hot out and you need a cold pick-me-up read more

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(At the Rotunda) On Thursday April 10 at 6:14 PM. The lady cashier was very nice. The guy making the drinks was horrible, had a bad attitude, make my drink wrong. I ordered a Almond milk chai and all I got was a streamed almond milk. He didn't say a word when I told him he just shrugged his shoulders. Refused to remake it; walked away read more

The very blonde girl with bangs was talking to another girl, neither greeted me. When blonde girl finished drunk she didn't say anything, when I said thank you, she ignored me. Terrible service! read more

Just left the place. Cashier has no personality as a greeter and the female barista called out name so softly customers including myself hardly understood her. Another gentleman next to me asked if that was his drink, lady mentioned " is your name on it, if it is then it's yours". REALLY!!! .... Absolutely lack of customer service. I empathize with that gentleman. Got my latte and walked out never again to return to this place. By the way, my latte was all milk. It was hardly any coffee. 1pm 5-9-2024 read more

Today was my first visit to this location :-) and I was pleasantly surprised by how fast the service was. I totally forgot about this location and I'm not mad I found it today. The parking lot is a little busy. But people don't usually park for too long so there is always parking available. I ordered a Cold Brew with cream and sugar. Nothing spectacular. It was also my first time ordering a Ham and Swiss Panini which I asked them to warm it up for me. It was so good. I have never ordered a panini from Starbucks but it was delicious! If you are a bread person like myself you won't be disappointed. Definitely will come back here again!!! read more

First time visiting at this Starbucks Hillary, the manager, was very welcoming and helped me get a seat. It's employees like her that make me come back again and again to any business. I recently relocated to Baltimore and this was a good first impression of the Starbucks here in Maryland. Keep up the good work!!! read more

Starbucks - Great experience! - Coffee & Tea Near Me - Baltimore, Maryland

The vibe and customer service of this store is so much better than it used to be. New management was definitely needed.

Fantastic location & nice environment! I usually have above average visits here. Very rarely do I run into issues. The few times I did, management and staff have been absolutely efficient in solving them. This Starbucks is closest to my job and my go to for emergency Starbucks and Starbucks HH runs!! Convenience is key !! In my Tupac Shakur voice Starbucks Rotunda, "You are Appreciated" !! read more

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After a long cold and windy day at the Maryland Zoo in Baltimore, we were craving some hot drinks. After a quick Yelp search, I was happy to see a 5-star rates Starbucks nearby. Drove to this location, within the Rotunda Shopping Center and were surprised to arrive at this beautiful location, built mostly with bricks. Quickly made our way to the inside and placed out orders with a friendly barista. Party of 7 and our entire order, but some pastries, was correct and perfectly prepared. We approached the barista with the mistake on pastries and we was beyond apologetic and let us keep the extra pastries. Proceeded to enjoy our drinks, lemon loafs, cake pops and whatnot the patio area. All in all a pleasant experience on a beautiful location with excellent service. PS Make sure to check out the wall art. read more

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I live near this coffeeshop, but I prefer to buy from local coffeeshops when I can, so I don't frequent this Starbucks. That being said, I've been a few times when I've been at the Rotunda and MOM's isn't open or if the other neighborhood spots are closed. The baristas at this location are LOVELY. Seriously so friendly. However, they get really backed up with mobile orders at busy times of the day, and I didn't want to touch like 20 cups to figure out which was mine! So overall, it's a Starbucks, but one with a really great staff! read more

Horrible Starbucks. Terrible staff. Woman who works here shouting down customers in a panic because they are understaffed. No bathroom available. No wonder the stock is cut in half. I can wait for the machines to replace the entitled staff and just push a button with no terrible service. read more

. The people are very kind. The manager is wonderful. The store is always clean. My only complaint is that My drinks have been coming out wrong. I always indicate light cream and it's always too much. I have them remade but it takes time to do that. :-( read more

I had the worse customer service at this establishment from our cashier on 5/5/2022. I don't ask for much when I come into an establishment, especially one that is as busy as theirs but our cashier had the worst attitude. Not only did she not put the name on my order but she threw on it on the counter with another order as if they were together. As I'm standing there waiting for my order she comes over and asked what we were waiting on. I told her our orders and she fished through the orders she piled together on the counter and said " it's right here." I told her I have her a name. She gave no apology, she just walked away. As a person that has worked years in the hospitality industry, customer service is getting from bad to worse and people need to be held accountable. read more

I came in for a pick up order today and the girl behind the counter just looked at me. Didn't say hello, didn't ask me if I was there for a pick up, just looked at me. She finally said, coldly, and with more than a hint of annoyance, "Your name?". Seriously? This passes for customer service? Just awful. Please give your staff some training on how to be polite, how to be courteous, how to greet customers and say "hello". Anything would have been better than what I experienced today. read more

A lot of great things about this location except for the service. No drive-thru available but very likely am employee that will look at you to ask "Can you help me" long before they ask "Can I help you". Drinks are what you'd expect. It's not rocket science although from the employees demeanor I'm sure they feel they deserve to be paid as such. read more

This is the worst Starbucks in terms of service (for the most part) around the area. While some staff is pleasant, I've consistently received cold and rude service from employees for basic orders to the point where I just flat out don't understand. Even if you hate your job and/or are just having a bad day, you should never project that onto customers. Common Ground nearby is usually packed and not as easy to find parking but a gazillion times better. Or if you definitely need Starbucks, just drive a bit further north on Roland to the location next to Eddy's Market - much better overall. read more

Best patio of any starbucks I've been to. It's looks out at the Rotunda beautiful Baltimore landmark housed one of the first movie theaters in town. Now the theater has been restored and a modern Cinebistro Movies with Taste is there. But back to Starbucks, and their fun staff that's somehow alway remembers what you like to order. It's really clean and good places to sit and work. The parking is really EZ so a good Sbucks got the quickie. It's really close to the Avenue, the new foodie hot spot. Also Yes organic next door which I usual hit when I'm there... read more

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The Starbucks is attached to the Pet Valu. It's brand-new at the Rotunda. They have an amazing menu and great customer service. And of course all your coffee favorites and then some. read more

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Stopped in to get an iced tea and instead got an amazing espresso-almond milk-chocolate concoction that was out of this world. The staff was incredibly pleasant and I even had a great exchange with the barista about the superfluous use of straws despite the lid redesign which actually eliminates the need for one. Definitely going back for more! read more

This Starbucks really holds up to its reputation. Michelle and I stopped there for a few hot brews with our family. The staff was kind and very attentive. The drinks were made very quickly and whats most important, they tasted great. The store is beautiful and located at a plaza that was very nicely decorated for the holidays. read more

Both times I've visited this location during the work week, the service was friendly and very quick. The displays were neat and well stocked. If I weren't in a hurry I would've have stayed to enjoy my drink in the cafe as it looked comfortable. I will certainly be back. read more

I frequent many Starbucks in the area. The customer service is great. Very quick barista! Love the location. The store is a great size, for the area. Will be returning. read more

Best Starbucks location around Hopkins! The baristas are always very nice and helpful. Not only that, but the drinks they make are phenomenal as well. But, this Starbucks earns 5 stars for its location. It's located in the Rotunda with a huge patio in front. Plenty of seating to read or do work and the inside is set up beautifully as well. This location is my favorite Starbucks around and I will be back soon! read more

This has to be my least favorite Starbucks other than the Starbucks in the target in canton. The customer service is horrible and it takes 20 minutes For a drink even without a line. read more

They're the best!!!! I just forgot my bag and I left for 20 minutes and they found it for me!! They saved my life!!! thanks ALOT.

This place is constantly slow. Whoever is on the register here every morning has no clue what's going on. Constantly has to ask people to repeat their order. Pay attention to who is ordering and you'll be able to do your job correctly. read more

This is a hip Starbucks! The folks are groovy cats & cool kitties. Frank Sinatra would make this his home away from home if he was still with us! Ring-a-ding-ding, babies! read more

Starbucks is usually my safe bet to go to if I need a study spot. I've been here 3 times so far and their coffee is as expected and the space is big enough where I was always able to find sittings. Will be visiting more often!!! read more

It's time to leave this location- forget my order once shame on you, forget my order twice- shame on me. A third time, shame on us both.I am a patient individual but yea where is the customer service? Waiting 25 minutes for a latte when you are the only customer in line be a bit long. read more

I was waiting in line and saw a friend that was before me. We were chatting and the line was not long, then Destiny decided that she would yell at my friend, Mam, 1-she's not married so she's not a "mam" 2 I've never seen or heard an employee there or any place say that to someone. 3 she certainly was not rude to the family that came to the counter with their children. I'll be getting my Sumatran coffee from another establishment from this point on. read more

I will never go to any other Starbucks. This one is the best. I've gone to several Starbucks locations in East Baltimore/Towson area with a special request - no cheese on the pre-made panini. This location is the only one that prepares my son's sandwich as requested with a smile. We go there so often with this special request that the staff told me to mobile order and they would know it was me and prepared as needed. Oh and the staff THE BEST EVER!!!! Free parking, easy to find, and the best barista EVER. read more

I was very excited when this place opened up last year because it's much closer to where I live than the Roland Park Starbucks. This one is never crowded, and the clientele are much more interesting (and older) because it's next to Mom's Organic grocery store -- and NOT next to several schools. During warm weather months, you can sit outside and enjoy the peaceful environment, adjacent to a quiet courtyard and away from busy streets. Pick up a delicious lunch at Mom's, and then grab coffee at this hidden gem around the corner! read more

This starbucks has great space, great and friendly baristas. They always have a smile on their faces and they interact with their customers in such a way that it feels welcoming. The space is pretty big compared to the one in Saint Paul St. which I highly appreciate so I usually come here to study or even just hang out. The drinks are very well made as well. read more