I have NEVER had a problem with this place when stopping in for a morning coffee as the employees then are so nice and courteous but unfortunately I encountered a situation at night that should be made public.
Stopped in with my brother at 2:30 am coming back from a convention Saturday night and we were starving as we had no time at all during the last half of the day to eat. There was one guy working who when we proceeded to order two breakfast sandwiches LITERALLY huffed and puffed when we said "Two #4's (Sausage, Egg, & Cheese) WITH bacon, and NO cheese(we can't eat cheese), Please." He proceeded to grumble to himself while making the sandwiches. Once we got them we discovered that he made two #4's with bacon instead of sausage and put cheese on both of them. When walking back up to the counter he proceeded to say in a non questioningly semi confrontational tone "What did I make them wrong?" To which we replied "Well yeah, we wanted sausage with bacon... and you put cheese on them" He then proceeded to declare several times (despite our clear and at this point still calm objections) that he made our sandwiches exactly how we asked for them and this senseless back and forth went on for two minutes. Upon regaining something resembling common sense he stormed back to his station saying "Fine, I'll remake your F*ING sandwiches, and proceeded to not throw, or toss, but PITCH the old sandwiches into the trashcan from 7ft away. At this point we told him "Actually, we don't want anything from you, come back and refund our purchase and we're leaving." Instead of doing that and ending this situation, he proceeded to tell us he WOULD NOT refund our purchase. Of course we were like "What do you mean you WON'T" and this completely senseless and POINTLESS back and forth went on for another two minutes. At this point we said "This is ridiculous, give us our money back, you are seriously throwing a temper tantrum over making two breakfast sandwiches," to which he then and I cannot stress this enough LITERALLY gave us his home address and said "You come to my house and tell me what you think then, you come to my house and tell me what you think then." We were without words of course. He started to angrily remake our sandwiches despite our protests and requests for a refund and after about 5 min. my brother even tried to deescalate the situation by stating HE was sorry, as he works night shift and that maybe he said something wrong and that this guy may of been having just a really terrible day or something going on. Instead of the employee bringing it back down to a zero, the employee responded with "YOU know what, I deal with people like you every night" and this unfortunately was the last straw. We continued to keep on demanding a refund while he kept on saying he won't because he's remaking our sandwiches and once he brought them over we told them we're not taking them, we want a refund. He said once again he wouldn't so at this point we took the bag and the receipt and told him he'd return in the morning to talk to the manager about this. We returned in the morning, the Manager was at another store but we talked to another employee, explained the story to them and our order was finally refunded. It's only been about two days so i'm not sure what their course of action is but this is a story that needs to be told because no one should ever eat ANYTHING made by a person like that.
TL;DR : Employee in chronological order literally acted like us ordering two sandwiches was outrageous, made said sandwiches while throwing minor hissy fit, made sandwiches wrong, got pissed when we politely tried to return them, instead of remaking them right away he got confrontational and insisted we ordered wrong, used profanity, pretty much threatened us, and then refused to give us a refund. read more
