The customer service is deplorable! I was told to not come back by the cashier!!!! This morning I made a purchase at Joe's Cafe. While ordering, I asked for a small coffee with a pump of banana nut syrup(nothing complex). I specifically asked if the banana nut was an actual syrup that could go into my coffee. The guy taking my order replied yes. He turns to pour the coffee and then i see him start to make another drink at the Latte machine. I asked him if the Latte was for me, he said yes and I informed him that i only wanted the banana nut syrup in my coffee and not the actual banana nut latte that he charged me for ($4). Nonetheless, I was willing to accept it, but then asked if it was made with whole milk, which I do not drink, he said yes. I informed him that i asked for the syrup, not an additional drink...and that I would not be able to drink it. He said that he already charged me. I asked for a refund and immediately his disposition worsened. So, instead, I said can you just bless someone else with the drink. I turned asked two other ladies if they would like a latte, they declined. Then, stepped aside to wait for my sandwich (I turned away to add sugar to my coffee and then waited to be called up for my sandwich- he never notified me, just placed a bag on the counter and walked away- I could understand if he was busy with other customers- but there was no one else there). I then walked up and asked him if the bag was mine and if i could have my $4 dollar refund. He became really irate and told me that he asked me multiple times about the banana nut, which was not true AT ALL. Actually, i was the one that kept reiterating the syrup. He then told me NOT TO COME BACK THERE ANYMORE- all caps because he was yelling. This is unacceptable customer service. First, you have a stand located in a hospital- not your own brick and mortar. Your customer is deplorable and your energy is unwelcoming! PLEASE DO NOT PATRONIZE THIS COFFEE STAND!!!!!! If $4 caused you to act in that manner, i could only imagine how he would have acted if i asked for the full $16 refund. read more